International Journal of Management Excellence (IJME)
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Strategies to Implement the Baldrige Criteria for Performance Excellence
Get PDFOnly a small number of U.S. businesses have adopted the Baldrige Performance Excellence Program. The purpose of this multiple case study was to explore strategies that executive business leaders use to implement the Baldrige Criteria for Performance Excellence. The study population consisted of six business executives and two organizations in the U.S. state of Texas, all with experience in implementing the Baldrige Criteria for Performance Excellence. The theory of high performance work systems provided the conceptual framework for the study. Data were gathered from interviews and record reviews that were conducted within the organizations. Inductive analysis was used to identify words, phrases, ideas, and actions that were consistent among participants and organizations as well as patterns and themes. Triangulation of sources between the interview and record review data was used for consistency. Three main themes emerged from data analysis: organizations embedded the Baldrige Criteria for Performance Excellence into native work models; they also used robust strategy deployment systems with accountability for action plans to spread the Baldrige Criteria for Performance Excellence; and, rather than specifically create goals to align with the Baldrige Criteria for Performance Excellence, they identified actions to reach organizational strategic goals that were molded using the Baldrige Criteria for Performance Excellence as a business model
Job Stress and Employee Creativity: The mediating role of Emotional Intelligence
Get PDFThe obstinacy of this study is to lessen the job stress between individuals at work place by mediating the relationship through emotional intelligence. Emotional intelligence between predictor and criterion variables enhances employee well-being (creativity). Time lagged data through a self-reported questionnaire was collected from employees of Suzuki Company. Employees of Suzuki (n=150) filled the trait measure of job stress questionnaire and after three weeks’ participants completed the emotional intelligence and creativity scale. Supervisors of employees to counter check also filled up another creativity questionnaire. It is supported that employees with higher emotional level will perceive less stress and higher level of creativity. The consequences of this study for working with manufacturing industry to improve employee creativity
The Need for Employee Education and Training in Macedonian Companies
Get PDFThis paper shows the results obtained on the basis of research in the Macedonian companies whether they are committed to training and development of its еmployees; is the top management willing to improve the knowledge and skills and to transfer that knowledge onto the employees which is the basis for continuous improvement of quality. The results of this research has shown the need of creating a methodology for organizational education as part of the overall methodology for the design and implementation of TQM (Total Quality Management) in companies that should help them enhance the quality of work and their business performance
Application of Saudi’s National qualifying Framework in System Analysis & Design Course
Get PDFIn higher education, research on quality assurance is one of the prominent fields at present. The National Qualifications Framework (NQF) is an important element in accreditation and quality assurance system in the Kingdom of Saudi Arabia. It is designed by National Commission for Academic Accreditation and Assessment (NCAAA) to ensure that the quality of higher education is equivalent to high international standards. In Saudi Arabia, quality assurance is still a relatively new concept and the Saudi universities seem not to effectively implement it because of certain obstacles. Curriculum development using NQF is one of the core and challenging contexts in quality assurance. This paper presents an application of Qualification Framework in curriculum development for system analysis and design course at Jazan University in Saudi Arabia. The objective of the research shall be to present a model course after applying NQF standards. The research shall begin with identification of the problems, finding out the reasons and to present a model curriculum. The research shall include a literature review. The method of research shall be descriptive, empirical and qualitative approach. Document analysis – mainly NCAAA guides and brainstorming interactions with the educators shall be used as a research instrument. The paper is expected to help educators in better planning of their course learning outcomes and most importantly helps in mapping the assessment methods and questions. This will also help to assess and ensure that the graduates’ knowledge level and skills acquired are as defined in the learning outcomes in the curriculum. The educators can use this paper as a model to apply NQF for the curriculum development of other courses at higher education level
Analysis of Customer Satisfaction: Bank of Bhutan Limited
Get PDFDruk Holding and Investments (DHI) that holds and manages twenty State Owned Enterprises (SOEs) in Bhutan assesses customer satisfaction annually for five service oriented companies through the independent survey to measure customer service related performances of the companies. This paper uses the data collected by the consulting team in 2013 that covers twenty districts of Bhutan. The team collected the data using structured questionnaire covering different aspects of customer satisfaction. Data was collected from 2123 respondents representing various demographic characters. Besides looking into the descriptive aspects of the statistics, this paper analyses the relational between customer satisfaction level and gender, income groups and educational levels so that each group can be targeted with different strategies. Findings suggest that all types of customers consider service reliability and value for money (price) as the most important factors that attributes to their satisfaction. It was found out that generally females are more satisfied than male respondents at the same level of service quality indicators. Study further establishes the inverse relationships between customer satisfaction level and income and with educational levels of the customers.
Determinants of Total Factor Productivity of Libyan banks 2004 – 2010
Get PDFThe paper examines the determinants of Total Factor Productivity (TFP) of Libyan banks by employing Data Envelopment Analysis (DEA) based Malmquist Productivity Index (MPI) and Ordinary Least Square (OLS) estimation regression model for the period 2004 – 2010. For estimate TFP and determinants in this study we used DEAP 2.1 software and we used Evies 7 software for estimating determinants. The results showed that our variables which used in this study are not significant related to TFP
A Comparative Analysis on the Causes of Occupational Stress among Men and Women Employees and its Effect on Performance at the workplace of Information Technology Sector, Hyderabad
Get PDFThe research study presents the outcome of a comparative analysis on causes of occupational stress among the Men and Women employees and its effect on the employee performance at the workplace of Information Technology Sector (ITS), Hyderabad. A survey of 200 employees consisting 110 Men and 90 Women working in the IT sector was carried out to assess the six independent stress causing factors Job related, Organizational Related, Career, Physiological, Behavioral and Individual factors and its effect on employees’ Performance a dependent factor. The descriptive analysis, correlation techniques and parametric statistics like t-test, F-test and multiple regression analysis carried out to arrive at the conclusions. To measure the reliability of the scale used for this study, and internal consistencies of the survey questionnaire, the reliability static Cronbach’s alpha (C-alpha) and Spearman-Brown split-half reliability statistics were estimated. The overall C-alpha is 0.89 whereas the Spearman-Brown split half statistic is 0.83. The C-alpha values ranged from 0.62 to 0.76 for Men and 0.60 to 0.74 for Women, for all the 6 independent and one dependent factor. The results of the study indicate that the medium level occupational stress exists at the workplace in general, effecting the performance moderately. Health-wise, some employees developed chronic neck and back pain, an effect of long sitting hours at work. The study confirms that Women will have more stress than Men, however the factors causing the stress among the Men and Women are not similar
Exchange rate re-examined: The varying impact of import and export on exchange rate volatility
Get PDFThis paper examines the varying impact of the Import and Export on the impulsiveness nature of the Exchange Rate in four EU (European Union) economies such as Austria, Germany, France and Italy for a period of 56 years from 1960 – 2015. In achieving an accurate result for testing this competing null hypothesis, variables are pooled by regression and the computation of random effects model is found to be rational upon which, the ultimate conclusion is drawn. The statistical results obtained from random effects model show that export is not a significant variable to impact the exchange rate while the import is found to be significant to impact the impulsiveness of the exchange rate across the economies over the concerned period of time. The validity and non-existence of cross sectional independence is further documented by statistical results obtained from the Hausman test
Impact of the policy framework designed in favor of Corporate Social Responsibility with respect to India in Current Scenario
Get PDFIn today’s developing world, governments and businesses understand that their respective competitive positions and their accessibility to capital is directly proportional to their ability to match up the current highest global standards. It includes the guidance for companies pertaining to CSR which is available in the form of frameworks, focusing on the public health, education, livelihoods water conservation and natural resources management. Thus the government of India not only focus on the company’s participation but also on their business practices by setting framework for them including both ( public and private).Thus by analyzing thoroughly current trends of CSR in India and by practicing it in today’s scenario can lead to the significant impact on the community and long term sustainability of business
Impact of Tangible or Intangible incentives on job satisfaction among workers
Get PDFIncentives either tangible or intangible are the most important or convenient resources that became the basis of workers satisfaction with their jobs. The study attempts to explore the relationship between tangible or intangible incentives and job satisfaction among workers. To achieve the objective, a sample of 100 workers were selected from Pakistan Ordinance Factory, Wah Cantt, Pakistan on basis of purposive sampling technique. Data is collected through the use of reward system questionnaire and Minnesota Satisfaction questionnaire. Statistical Package for social sciences (version, 21) was used for the analyses of data. Results showed that both tangible or intangible incentives are positively related to job satisfaction among workers. Thus, at work settings the rise in the use of incentives is associated with high job satisfaction