Revista San Gregorio
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Calidad Percibida en los Hoteles de Tres Estrellas utilizando el Modelo Hotelqual en la Ciudad de Huánuco - 2018
Get PDFLa calidad del servicio ofrecido es un factor determinante para la satisfacción del visitante y el aumento del flujo turístico. Por ello, en los últimos tiempos, se han desarrollado modelos de medición de la calidad de los servicios, que son aplicados a diferentes áreas del sector productivo, e incluso en el sector hotelero se tienen escalas de medición de la calidad especialmente diseñadas para este tipo de servicio; no obstante, actualmente no se cuenta con un modelo de medición de la calidad validado en el sector hotelero en el Perú. El propósito de la investigación fue determinar el nivel de calidad del servicio percibida por los visitantes, en los hoteles de tres estrellas en la ciudad de Huánuco aplicando el modelo HOTELQUAL. El estudio es un enfoque cuantitativo, de tipo descriptivo, no experimental de corte transversal. Como resultado se reflejó la percepción de la calidad del servicio por parte de los visitantes de los hoteles tres estrellas en la ciudad de Huánuco, que evidencia un buen nivel de percepción de calidad con respecto a las instalaciones y organización, mientras que con la dimensión personal el nivel de percepción es regular
Importancia y satisfacción de los servicios universitarios en posgrado desde la perspectiva estudiantil
Get PDF La misión de las instituciones educativas de educación superior se concibe en términos de contribución para impulsar el desarrollo regional y/o nacional a través de la formación integral de profesionales capaces de generar y aplicar conocimientos científicos y tecnológicos; para ello implementan estrategias basadas generalmente en indicadores cuantitativos –cobertura educativa, movilidad estudiantil, eficiencia terminal, seguimiento a egresados- considerando pocas veces la opinión de los estudiantes para impulsar la mejora continua. El objetivo es medir la importancia y nivel de satisfacción que los estudiantes de posgrados inscritos en el Padrón de Excelencia del Consejo Nacional de Ciencia y Tecnología (CONACYT) en una universidad pública ubicada en el Sureste Mexicano, les otorgan a los servicios universitarios que reciben. El estudio es de tipo descriptivo no experimental con enfoque cuantitativo aplicándose un cuestionario validado a través del Alfa de Cronbach de 0.935 y 0.951 para las variables importancia y satisfacción, respectivamente. Los resultados reflejan que los estudiantes le conceden mayor importancia a los servicios educativos y su nivel de satisfacción es mayor en cuanto a la organización académica, calidad administrativa y docente. Se concluye que la importancia de los servicios que reciben los estudiantes, si tiene efecto en la satisfacción del mismo
Red army in Iran: Unknown «occupation»
No full textThe article is devoted to an actual topic, practically not covered in the historical literature and devoted to the stay of the Red Army in Iran during the Second World War. A legal assessment was given of the events of August 1941 - the entry of Soviet troops into Iran. The author proves that the actions of the government of the USSR from the point of view of international law cannot be characterized as «occupation». The article gives a detailed analysis of the Iranian claims regarding the stay of the Red Army units in Iran. Claims of both a material nature and with respect to the behavior of the Red Army are covered. It was proved that the overwhelming majority of claims were unfounded, and in those rare cases when the complaints of the Iranian side were based, the Soviet military authorities conducted thorough investigations, punishing the perpetrators. The article highlights the activities of the Red Army to ensure security of supplies under lend-lease, to combat banditry and terrorism on the Trans-Iranian railway, which transported military cargo to the USSR. The question of the relationship of soldiers and officers of the Red Army with the allies on the Anti-Hitler Coalition is being raised. The conclusion is drawn that the relations of the Red Army men with the Americans were more or less friendly. Soviet-British relations were tense. Also, the article raises issues related to the daily life of the Red Army in Iran - the problems they encountered in everyday life. The main scientific result obtained by the author is that the article substantiates the need for the Red Army to stay in Iran, stresses the importance of their contribution to the victory over Nazi Germany
Robert Burns in the perception of the soviet writer Afanasy Koptelov
No full textAn essay of the Soviet novelist, researcher of Mountainous Altai, Afanasy Lazarevich Koptelov, about the life and work of Robert Burns, published on the pages of the Siberian journal «Siberian Lights» in 1959 is firstly systematized and comprehended in the article. The essay, written on the occasion of the 200th anniversary of the birth of Robert Burns, presents the writer’s impressions after a trip to Scotland, the birthplace of the great poet. Describing the nature of mountain landscapes, scenery of numerous lakes, forests and fields flashing outside the window that once inspired R. Burns to create amazing examples of Scottish poetry, the author of the article focuses on the unfair division of land between the citizens of one state, regrets that nothing has changed since the days when the Scottish bard himself wrote about hard farming activities and endless financial dependence on wealthy landowners. A.L. Koptelov focuses in the article on the universal recognition of the art of the Scottish poet, a fighter for freedom and justice, the rights of workers and peasants oppressed by hard work, gives information about the numerous architectural monuments and museums dedicated to the creativity of Robert Burns, in his homeland, in Scotland, the question of the genre diversity of the work of the «bard of Caledonia» is revealed, some testimonies of contemporaries about the «second life» of the works of R. Burns in Russia are given, which became possible due to the talented interpretations of S. Y. Marshak
Estrategia para el desarrollo de la competitividad en las PYMES del sector gastronómico, Portoviejo-Ecuador.
No full textEl objetivo de esta investigación es proponer una estrategia para el desarrollo de la competitividad en las Pequeñas y Medianas Empresas (PYMES) del sector gastronómico de la ciudadela Primero de Mayo, del cantón Portoviejo. Para su cumplimiento fue necesario realizar el análisis teórico y diagnóstico del proceso de competitividad. La metodología fue de tipo prospectiva con enfoque observacional, cualitativo y cuantitativo; el método bibliográfico fue usado para fundamentar las variables del estudio. La técnica aplicada fue la encuesta a los gerentes propietarios considerados como unidad de observación, y entrevista a una docente de la Facultad de Ciencias Administrativas y Económicas de la Universidad Técnica de Manabí. La población que se delimitó como unidad de análisis fueron los gerentes propietarios de las pequeñas y medianas empresas en un número de 36, mismas que fueron consideradas como muestra. De los índices de competitividad obtenidos se concluye que el crecimiento de algunos pilares en el desarrollo de este sector gastronómico, se orientan al diseño de una estrategia, estos deben estar enfocados al proceso del cambio de la Matriz Productiva establecida como normativa legal del Gobierno Ecuatoriano; por lo tanto, deben prepararse en una estrategia para mejorar la competitividad y rentabilidad de sus negocios
International Legal Regulation of Non-Contractual Obligations: Problems and Prospects for Development
Get PDFThe article identifies the features of international legal regulation of non-contractual obligations in private international law. The author considers the international legal consolidation of non-contractual obligations gradually and focuses special attention on the differentiation of conflict of laws and substantive regulation of these relations. The features of the legal regulation of non-contractual obligations in the post-Soviet space are revealed. Analysis of international agreements of a regional nature allows us to conclude that it is necessary to review and amend individual articles containing the legal regulation of non-contractual obligations. It is emphasized that at the international level tort obligations is mainly subject to legal regulation
Development of Industrial Production in the Republic of Tatarstan by Creation of Industrial Parks and Sites
Get PDFThe relevance of the article is due to the increased interest of the state and investors in such an element of the economy as industrial parks and sites. Every year the development of industrial parks and sites shows a positive and planned growth. The aim of the research is to identify the dependence of the development of industrial production of the region on the number and quality of industrial parks and sites located on the territory of the Republic of Tatarstan
Infrastructure and logistics for economic activity of states
Get PDFThe article reveals that each of the world\u27s leading countries aims to develop economic ties with the world\u27s leading countries through transport. It aims to create transport and logistics centers and the development of transport and logistics systems. The main opinions of scientists on the processes of development of transport and logistics centers in the country are considered. It is emphasized that logistics centers promote the development of a new direction of transportation. It is about intermodal transportation Through close cooperation between transport companies that are part of the logistics center provide an opportunity to plan an international transportation scheme in order to optimize the use of certain types of transport resources and vehicles
Social communication of public authorities in the system of potential manifestations of corruption
Get PDFThe study analyzed works on corruption and social communication, documents of international organizations on these issues, proving that corruption results in costs for resources and affects the indexes of income and investment resources, formation of human capital and labor supply. Corruption is caused by: non-systematic nature of social and economic policies; underdevelopment of the legal system and legal provision of anti-corruption policy; limited performance of duties by control bodies etc. Based on the studies main forms of corruption manifestation were distinguished