Journal of Business on Hospitality and Tourism (JBHOST)
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BENCHMARKING KITCHEN AND DINING OPERATIONS
Get PDFFood service industry around the world is obviously producing volume of both food and non-food products, not to mention the usage of water and energy. This industry consumes huge quantities of resources and produces diverse rates of waste. Green practices have been defined as the implementation of environment friendly activities in all areas including the procurement of green food (Harris, L.C., & Crane, A., 2002). In this study, the term was used as procurement of locally and organically grown foods as well as the efficient and effective use of resources to reduce waste and recycling (Harris, et al., 2002). During the data gathering, experts recommended several international food related organizations which endorse green practices. These organizations cited different areas that are being affected by green practices if will be applied. Several green practices were presented in this study for kitchen and dining operations from water & energy usage, sustainable purchasing, preparation, & packaging, effective disposal and pollution reduction, sustainable fixtures & furniture, and lastly staffs’ education and training. These practices were used to identify the different barriers in adapting green practices in kitchen and dining operations in the Philippines.
DESTINATION DEVELOPMENT MODEL FOR FOREIGN SENIOR TOURISTS
Get PDFThis study aims to produce a destination development model for foreign senior tourists, involving 400 respondents and 40 tourism professionals as informants. The concept and theory as the basis of confirmation is the totality of tourism product (4A), which consists of attractions, accessibility, amenities, and ancillary services. Senior tourists tend to seek cultural attractions, art performances, festivals, natural attractions, and fair prices such as ones found in traditional markets. For amenities, seniors expect certain amenities such as: places for rest and relaxation, new facilities, places to gain knowledge and experience, places to escape the daily routine, places to meet people and interact, and senior-friendly accommodations. In terms of accessibility, seniors expect the availability of local transportation, tourism infrastructure, senior-friendly airport facilities and services. For ancillary services, seniors expect to get proper guidance and assistance throughout their visit. For local communities, the development of tourism destination specifically geared to attract seniors has a sizeable implication on the availability of employment but is difficult to develop because the facilities and infrastructure involved require significant investment.
THE CREATION OF VISITOR SATISFACTION THROUGH QUALITY OF EXPERIENCE IN THE GASTRONOMIC TOURISM AT THE CITY OF BANDUNG, INDONESIA
Get PDFVisitors need something more than just a delicious meal with a good appearance to be satisfied. They need something they can easily remember when they deal with a gastronomic tourism in the city of Bandung. Something they remember is called experience. Unforgettable experience will produce an unforgettable memory, making the Visitors recall their past experience. Quality of experience can affect visitor satisfaction through the impression given by the gastronomic product attributes. But today, the quality of experience is considered to be unable to create satisfaction as sustainable strategy, because usually the gastronomic tourism managers prefer improving ‘taste’ to creating a good impression in the minds of Visitors. A good impression is able to lead the visitors to return, even invite others to come along to the city of Bandung. Therefore, this study was aimed at examining the creation of visitor satisfaction through the quality of experience at a gastronomic tourism in Bandung. This study used a quantitative method. The data analysis techniques included regression analysis. The results showed that the quality of experience is able to create a visitor satisfaction by 60.1%. The highest score is given on the impression perceived during the visit to the gastronomic tourism area
IMPACT OF TOURISM TO POVERTY IN TOURISM DESTINATION: PRO POOR TOURISM MANAGEMENT APPROACH
Get PDFThis study aims to determine the typology of poverty, the causes of poverty and the impact of tourism on the poor, in the region Tulamben and Candidasa, Karangasem district. Research using purposive sampling method with a sample size 94 respondents. The data analysis using quantitative descriptive analysis. The research results are as follows. Typology of poverty of coastal communities, among others: age dominated 60 years and over, low education (graduated SD), the average income of 300,000 / month. Causes of poverty include natural factors, cultural factors, and the lack of poor people to work in the tourism sector. The impact of tourism on coastal communities on the one hand a positive impact on the opportunities opening new jobs like being a guest introductory diving, porter, and souvenir sellers.
AGROTOURISM AS THE ECONOMICS TRANSFORMATION OF THE TOURISM VILLAGE IN BALI (CASE STUDY: BLIMBINGSARI VILLAGE, JEMBRANA, BALI)
Get PDFIn this research is focused on tourist behavior and the local communities on the demand of agro tourism development. The study is aimed at formulating the best model to develop agro tourism in Bali. The model tourist attraction is expected by the rating is community activities, plantation area, and village's uniqueness. On the amenities, the tourist expect amenities which include, among others: local accommodations, tracking area, places to gain knowledge and experience, places to rest and relax, escape area, places to meet people and interaction, places to escape the daily routine, learning experiences, and new places. On the accessibility, the tourists rate that the distance of the village of Blimbingsari as the barriers factor, and difficult to reach by public transport. In addition to a considerable distance, the path that must be passed to the Village Blimbingsari also includes the busy lanes and frequent traffic jams. The results of the research that has been done indicates that Blimbingsari tourism village been managed well which is evident from their local community involvement as tourism committee, guide services or travel agents link, local guide services that handling by tourism committee, and government support by Regent licensee
THE EVALUATION OF PROMOTION STRATEGY OF MUSEUM BALI
Get PDFThe aim of this study was to evaluate of the promotion strategy of Museum Bali Puputan Badung, Denpasar, Bali, in order to increase the quantity of the visitors. The phenomenon of this study was lack of promotion which caused the quantity of the visitors have not reached the target yet. The promotion strategies used five variables of marketing mix such as advertising, personal selling, sales promotion, public relation and direct marketing.This is a qualitative descriptive study using the purposive technique and snowball sampling by interviewing personnels at Museum Bali. The data was analyzed using the SWOT analysis by crating promotion mix strategy formulation. The result of this study from the plan of the matrix combination quantitative strategy showed that Museum Bali needed to utilize the SO strategy that has the highest score was 6.34, the ST strategy was 5.65, the WO strategy was 2.49 and the WT strategy 1.80, with the effective formulation strategy was SO. It showed that attractiveness of the Museum Bali has strengths and opportunities so that can be utilized the existing of the opportunities. The strategy should be applied in this condition is to support the growth of the aggressive policy (growth oriented strategy)
THE MULTIPLIER EFFECT OF BALINESE LABOR WORKING ON CRUISE SHIP
Get PDFAs one of the most popular destinations for international tourists, Bali has attracted a sizeable and growing labor force in the tourism sector of the economy. This fact has triggered Balinese labor force to participate in such a service industry. As a supplier of tourism labor force Bali has been increasingly successful in promoting the number of workers to be employed in cruise tourism industry. The participation rate of Balinese labor in cruise tourism industry over the last years has dramatically increased. The growth of Balinese labor who works on cruise ships in the past four years reached more than 18 percent. It is happening because they have been prepared themselves in accordance to the competencies and qualifications needed in cruise tourism industry. The Balinese labor’s participation in cruise tourism industry employment has brought major implications for their life and culture. The present study aimed to analyze the multiplier effect of Balinese labor works in cruise tourism industry overview from economic and socio-cultural perspective. The research subjects were Balinese labor who used to or were still working in the cruise tourism industry. This research used qualitative data. The collected data started from one Balinese labor having experience in the cruise tourism industry and then spread to the other workers. To answer the research questions, data collection was conducted through observation and deep interviews. The data were analyzed by qualitative analysis. In analyzing the data of economic and socio-cultural perspective of Balinese labor who work in the cruise tourism industry in the environment of life, it was done through the processing and interpretation of the data which is a series of periodic review, grouping, systematization, interpretation and reification of data so that a phenomenon has social academic and scientific value. The data analysis was conducted to find the hidden reasons behind the actions of the perpetrators of social action or geared towards social significance of social phenomena. The focus is to find what kind of mindset that glows behind a social phenomenon or to find the rationality that lies behind the social phenomena. The multiplier effect of Balinese labor working in cruise tourism industry was overviewed from economic and socio-cultural perspectives. The economic perspective likes: Balinese labor working on cruise ship able to improve the family economy, and employment for the community directly or indirectly in the cruise tourism industry. The socio-cultural perspective likes: by working on cruise ships able to motivate the other Balinese labor to works on cruise ships, with working on cruise ships can open the horizons and the way of thinking society, increase the personal discipline, make clean and healthy in their live, and then improve the science and technology in tourism especially at cruises, able to strengthen the unity of nation, anticipation for disintegration, and growth the awareness to conserve the cultural after seeing the variety of cultures in the word. Based on the conclusions above, the following suggestion can be made: the government should pay attention to the existence of Balinese labor, who work in cruise ships, to the protection of their rights as well as the relevant acts should be made clear, knowing that they serve as ambassadors of the nation that generate income for the country; and the government should provide support to Balinese laborers in accordance with their potential
THE DIVERSITY OF ECOTOURISM POTENTIALS IN KELIMUTU NATIONAL PARK OF ENDE REGENCY
Get PDFNatural tourist destination management plays a crucial role in materializing three important aspects, namely conservation, participation, and education. As a tourist destination, Kelimutu National Park, possessing a big ecosystem potential, tourist and cultural potentials, is expected to provide economy, culture, and conservation impacts on the society surrounding Kelimutu National Park. The problem of this study is how the variety of ecotourism potential in Kelimutu National Park is able to prosper the surrounding society. To answer this question, the definition of ecotourism, national park, national park ecotourism, and ecotourism potential need to be understood. Several methods used in answering the problems of the study are finding out the location of Kelimutu National Park, collecting qualitative data by conducting library research and participatory observation. The results were conceptually described, supported by tables and pictures.
TOURISTS AND OPPORTUNITIES TO FILL HOTEL OCCUPANCY. (CASE STUDY AT NUSA DUA BEACH HOTEL)
Get PDFChinese tourists visit that increase each year have led to numerous impacts on the tourism industries, such as increasing the opportunities to invest in building more accommodation facilities to accommodate the influx. In addition to the development, there are also negative effects caused by it, such as intense competition among service providers to meet the level of occupancy. NDBH as one of the best hotels in Bali is quite keen to see these opportunities, by making advantage of the Chinese tourists visit in Bali. The research was conducted to study their potential room occupancy in NDBH to the viewpoint of academic realm. 2) Perform arguments proofing on negative issue of the scholars’ thinking paradigm on our current tourism concerning the Chinese tourists. By using SWOT analysis it is found out that: 1) The strength of Chinese tourists rely on its huge population, a positive contributions against occupancies, and diverse classification of Chinese tourists, 2) The weaknesses of the Chinese tourists are; they are having lack of Behavior, They speaking influent English, and they tend to make reservation in a short notice, 3) Opportunities of Chinese tourists are; travel agents are distributing many Chinese tourists in Bali making them accessible, and group of Chinese tourists help boost occupancy rates, 4) The threat of Chinese tourists are; it is likely to harm the Cross Culture of the hotel, Chinese travelers are not a loyal customer (Price Oriented), operational processes has hampered hotels, and hotel loss profit on sub-department. Hopefully this research can help interested parties, especially those who deal directly with tourists from China, in order to take appropriate measures and policies in the future
THE ROLE OF COMMUNITY IN THE DEVELOPMENT OF WAE REBO AS A COMMUNITY-BASED TOURISM DESTINATION IN EAST NUSA TENGGARA
Get PDFWae Rebo is an unique traditional village, known as a famous cone shape house architectures and called in Manggarai language is Mbaru Niang, it has been there since 1920. Mbaru Niang has seven building with the different name, there are Niang Gendang, Niang Gena Mandok, Niang Gena Jekong, Niang Gena Ndorom, Niang Gena Jintam, dan Niang Gena Maro. They was built in sphere around an altar with the circle shape, called Compang. The people of wae rebo consider Compang as a sacred things. Wae Rebo also has another kinds of culture like Penti ceremony and Caci dance. Not only has kinds of cultures2 but they also has rich potentials of nature like mountain range forest, and then any type of bird like Gagak Flores (Corvus florensis) and Celepuk Flores (Otus alfredi). They are known as the endemic species of Flores Island.Community Based Tourism (CBT) is a tourism concept that used in wae rebo tourism development application. CBT concept in the wae rebo tourism application from the beginning like planning, implementation, and the last is controlling doing by society. To protect the culture, people of wae rebo make a community of society organization named Lembaga Pelestari Budaya Wae Rebo and supported by social organization. The motto of that Lembaga Pelestari Budaya Wae Rebo is “Mohe Wae Rebo. Meaning of that motto is Keep Wae Rebo alive.