International Journal of Information Science and Management (IJISM)
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Investigation the Relationship among Mobile Value-added Services Quality, Customer Satisfaction and the Continuance Intention: Case Study, Hamrah Avval Operator
Get PDFUnderstanding the antecedents and consequences of customer satisfaction in the mobile communications market is important. This study explores the effects of service quality, trust and perceived value on customer satisfaction, which, in turn, affects continuance intention of mobile services. Service quality and customer satisfaction were measured by multiple dimensions. A research model was developed based on this multidimensional approach and was empirically examined with data collected from about one 237 users of mobile value-added services in Tehran university. Results show that all two dimensions of service quality (interaction quality and outcome quality) and perceived value have significant and positive effects on customer satisfaction while only one dimension of service quality (environment quality) and trust have no effect on customer satisfaction
Factors Influencing Individuals’ Trust in Online Purchase through Social Networking Sites
Get PDFInternet is integrated into nearly all aspects of activities including businesses. It is a medium that can be accessed anywhere. The advancement of Internet has contributed to the development of electronic commerce and trust has been suggested in the literature to play an essential role in the development of e-commerce. Lately, e-commerce has also taken placed in a new platform, Social Networking Sites (SNSs). As in e-commerce, individuals’ trust is also important in using SNSs as the medium of commerce. Based on literature review, we found limited number of studies investigating factors that affect individuals’ trust in this medium. Examining factors that influence individuals’ trust in online purchase using SNSs was the primary concern of this research. In this study, four factors were examined which are propensity to trust, experience in online purchase, testimonial, and monetary risk. The samples of this research were 129 Facebook users. Questionnaires were distributed through email and a posting on the researcher’s Facebook. Multiple regression analysis was used to test the relationships proposed in the study. The study revealed that propensity to trust and testimonial were two significant factors that influence individuals’ trust in online purchase through SNSs
Effect of Customers’ Emotions on Perceived Damage of the Probability of Fraud in Online Shopping
Get PDFThe increasing use of internet leads to the expansion of electronic exchange. Customers are trying to take advantage of this situation in different ways. One of their main concerns is the lack of sufficient trust toward the other side. In other words, they are afraid of the probable damage of these kinds of online bargains. For example their potential fears of fraud. Maybe the perceived fraud is their greatest anxiety that hinders the continuance of their shopping. So the way the customers feel before entering the virtual world has a very important role in conveying the sense of probable existence of deception or vice versa. In this paper, we try to study the impact of customers’ emotions on the perceived damages in online shopping in which the clients are the probable victims. Our statistical population in this research includes university and higher education members in the west of Iran (provinces of Kurdistan). The examined sample according to relative classification method consists of 148 persons. In order to study the relationship between variables, descriptive research methods & structural equation modeling were used. According to results, customers’ sentiments have a considerable effect on the kind of perceived fraud. In this model negative feelings such as fear, shame, and stress have an important role in the intensity of technological deception. The most common non-technological frauds perceived by customers are online robbery; swindle & being exposed to compromise & willingness have the greatest role in decreasing the fear of victimization & increasing the tendency for online shopping
Dimensions of Brand Equity in E-Services, Case of Electronic Banking Industry
Get PDFThe aims of this paper are to measure the brand equity of e-banking services, and to improve the conceptualization of customer-based e-service brand equity. A pilot and a main study were conducted. The findings in this study support the model of customer-based brand equity in e-service. A pilot and a main study were conducted. This study used a sample of 130e-banking customers. From the interrelationships among the organization's presented brand, external brand communications, customer experience with organization, brand image, brand awareness and perceived quality emergebrand association and brand loyalty and ultimately, brand equity. Finally, Partial least squares (PLS) modeling offers diagnostic information about a conceptual framework forunderstanding of customer-based brand equityin e-services
Scientific Profiles in the field of Biomarkers (2000-2010)
Get PDFBiological marker is a term used in many scientific fields and was introduced as a measurable element or a clinical indicator in the abnormal biological processes, pathological condition, or pharmacological intervention. Science Citation Index Expanded (SCI-E) from database of Web of Science (WoS) was used to extract all publication indexed as a topic of “Biomarkers” during a period of eleven years through 2000-2010. Extracting of data was restricted to the tag of topics (TS = Biomarkers) from advanced search menu. A total number of 37397 records were extracted on 5 May 2013 and went under analysis. In this study the papers originated jointly by multiple authors from different countries were defined as ones for each country. The study showed that the number of publication in the field of biomarkers showed an increase through the period of study. The number of publication in 2010 was greater than 10 times in 2000. More than 98% of publication was in English. The majority of publication (68%) was in the form journal article. Harvard University, sharing 1,128 papers in the field, was the most prolific university among institutes. The USA contributing 33% of world’s profile in the field was the most productive country. Based on the Bradford’s scattering law, the journal of “Cancer Epidemiology Biomarkers Prevention” publishing 3.12% of world’s publication was the most prolific journal among core journals. Analysis of data concluded that oncology was the most interesting subject area of scientists in the field of Biomarkers through the last decade
Historiographical Map of Iranian Engineering Scientific Publications during 1939-2011
Get PDFBibliometric, and scientometric approaches are used to provide appropriate tools for evaluating scientific products at local, national, and international levels. Iran, the same as other countries, has many universities and research centers in the field of engineering that Iran's most of the scientific products account for the field of engineering. This study is a descriptive approach using scientometric methods. is The present paper mainly focuses on visualizing the structure of the Iranian scientific publications in the field of engineering indexed in Thomson Reuters (ISI) accessible via WoS during 1939-2011. To draw the historiographical map of Iranian scientific outputs in the field of engineering, this study used HistCiteTM software. Two indexes, Local Citation Score and Global Citation Score, were used for the purpose of ranking and visualizing data. The results showed that the published papers of Iranian researchers in the field of engineering showed fluctuation. The proportion of Iran in the engineering outputs constituted 0.65% of total publications and ranked 24 of the world. Five large clusters have been formed on the LCS index. The subject areas of the clusters were in “Thermodynamics and Chemical engineering”, “N-O Explosives, “liquid membranes”, “Liquid–liquid equilibrium”, and “decolorization”. However, three clusters have been formed on the GCS index. The subject areas of the clusters were in “liquid membranes”, “applied chemistry”, and “Liquid–liquid equilibrium”. Zafarani-Moattar and Sadeghi, and Ganji, played an important role in this map
Exploring Critical Determinants in Deploying Mobile Commerce Technology
Get PDFProblem statement: The research's problem lies in the fact that deploying m-commerce technology in Jordan represent the first serious trail to understand and explore the critical determinants that affect deploying mobile commerce technology. Approach: This research applied TAM model using the following variables: Perceived trust, perceived usefulness, perceived ease of use, social and cultural values and economic issues to explore determinants. Results: The result of the distributed 210 questionnaires to mobile commerce users in Amman Stock Exchange (Brokers and Investors) and 179 were returned correct and studied, reveal that perceived trust, perceived usefulness, perceived ease of use, social and cultural values have significant association with intention to deploy mobile commerce technology while economical issue is not significant. Conclusion: The results of the research indicate that TAM have capability in exploring critical determinants that affecting the intention to deploy mobile commerce technology in Jordanian marketplace, therefore, further studies are recommended to explore the critical determinants of deploying mobile commerce technology in other economic sectors
Public Sector Accountability And Accounting Information Systems In The Islamic Republic Of Iran
No full textThis paper examines the dimensions of accountability that the executive must fulfil in the Islamic Republic of Iran and the role of accounting in meeting accountability obligations as they are at present. Accountability continues to be interpreted, almost exclusively, in terms of the fiduciary stewardship of resources appropriated by parliament. Public sector resource accounting information systems, used in the general government sector in Iran, are inadequate to ensure the fulfilment of government plans aimed at a strong economy and higher living standards. To meet broader, managerial conceptions of accountability, the move to accrual accounting in the general government sector of Iran is recommended
Designing A Decision Making Model For Selecting Technology Transfer Projects
No full textIn this paper, first, a conceptual framework has been developed and while truly recognizing different aspects of the technology transfer process, it is trying to introduce a decision-making methodology in the choice of projects. Then by choosing effective variables in technology transfer process, a Multiple Criteria Decision-Making (MCDM) model has been designed, so that the choice of appropriate technology transfer projects based on a clear criterion, would be possible. Also, in order to improve the efficiency of the designed MCDM model, possible distribution of some effective qualitative variables such as technology life cycle, technology level, the possibility of technology adoption, etc. have been observed. In this way, most of the ambiguities, which are the results of using qualitative variables in decision-making issues, in the area of technology management would become clear. In addition, the risk analysis (RA) as well as the decision-making process related to technology assessment (TA) would be possible. In this research, various examples of the previous experiences of the Iranian companies in the area of technology management have been dealt with, and by designing nearly a realistic model, the main reasons for the failure of some foreign investment projects in Iran from the point of view of technology management are discussed. At the end, while generally introducing the designed model, this research elaborates on some suggestions for the better performance of foreign investments in the area of advanced technologies in Iran
The Development of B2b E- Commerce Readiness Assessment Model for SMEs: Identification of Barriers Using AHP Method
Get PDFThe implementation of inter-organizational systems like business- to- business e-commerce (B2B e-commerce) is being categorized as a system with high degree of difficulty since it involves complexity of the multiple relationships and interactions between trading partners. Companies need to consider their own strengths and weaknesses before making decisions to explore new B2B e-commerce without weakening the existing traditional marketing channels. The main aim of this paper is to generate understanding on the development of weighting score of internal and external barrier indicators which impact the B2B e- commerce development of the Small Medium Enterprise (SMEs) in agro- based industry. The analytical process hierarchy (AHP) has been used to establish ranking so that key elements can be determined. The AHP is used due to the fact that its utility outweighs other research methods in terms of providing a more accurate and consistent judgment. Thus, companies able to identify their readiness level for implementing B2B e-commerce and every aspect needed to improve them selves before implementing the applications