International Journal of Information Science and Management (IJISM)
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Identifying the Factors of Customer Satisfaction in E-Banking System Case Study: Export Development Bank of Iran
Get PDFThe purpose of this paper is to identify the factors of customer satisfaction in Export Development bank of Iran (EDBI). In this study, purposive sampling technique was employed to recruit 50 customers classified as government service holder, private service holder and businessmen from all EDBI branches. We have done Kaiser-Meyer-Olkin Measure of Sampling Adequacy, Bartlett's Test of Sphericity, Cronbach's Alpha Reliability Statistics, inter-correlation, factor analysis and factor ranking. This research showed that management information service, service factor, time management and behavioral factor are the key factors which are representing customer satisfaction in EDBI. Management information services is the combination of 7 variables such as computerized service, innovative service, smooth and hassle free, staff availability, skilled and knowledgeable employees, service charge, transparency in services. In addition, service factor amalgamation of 3 variables which are service infrastructure, systematic, accurate service and cordial, customer friendly; helpful employee more over time management factor is also the combination of 3 variables such as waiting time, timely information and effective handling of complaint. Finally, commitment of employees and timely services are constitute of behavioral factor. Among major four factors behavioral factor obtain the highest rank comparing with other factor. The paper contributes to previous research by adding to existing knowledge regarding what constitutes e-banking service. The paper makes key recommendations towards enhancing current online financial services delivery
Quantum Model for Information Retrieval in Web 2.0
Get PDFThe study deals with the possibility of information loss in Web 2.0 due to the interaction between the overload and the real information. Using Gottesman and Preskill method, this investigation has proposed a mechanism to calculate the amount of information transformation in Web 2.0. In this proposal, there are three different Hilbert spaces that belong to the degrees of freedom of outside, inside, and overload information of Web 2.0. The information transformation in Web 2.0 is described at two stages. At the first stage, it is shown that the internal stationary state of Web 2.0 can be represented by a maximally entangled two-mode squeezed state of inside and overload information. At the second stage, the state of Web 2.0. is described by a maximally entangled two-mode squeezed state of overload and outside information. The amount of information transformation can be obtained by projecting the state at the first stage on the state at the second stage. Evidently, this study concludes that the information is not lost in Web 2.0
Iranian State University Websites
Get PDFUniversity websites play an important role in disseminating educational and research information to universities. They are a vital port for accessing the universities' scientific information for researchers, faculty members, and students. The goal of this study was to compare evaluation methods such as Web Assessment Index (WAI), Web Quality Evaluation Method (WebQEM), and webometrics for evaluating Iranian state university websites. In this analytical survey, the data collection tools were checklists prepared by the WebQEM ,WAI, and webometrics. Descriptive statistics (mean and standard deviation) and analytic statistics (Spearman's rank-difference correlation coefficient) were used for data analysis. The results indicated that Iranian state university websites were in a good condition (mean=75.14) according to four main criteria in WebQEM, in a good condition (mean=69.52) according to five main criteria in WAI, and in a very good condition (mean=88) according to five main criteria in webometrics. Also, differences can be seen in ranking of university websites. Only Ferdowsi University of Mashhad was in first place in terms of the three assessment methods. The hypotheses assumed that there was a positive correlation between WebQEM, WAI, and webometrics. Using the results of this study could help university website designers to fix weaknesses in order to to reach an active participation in these website
Correlation between Impact Factor and productivity with centrality measures in journals of Information science: A social network analysis
Get PDFThis research examines the association between co-authorship network centrality (degree, closeness, betweenness, eigenvector, Bonacich flow betweenness) and productivity of Information science researchers. The research population includes all those researchers who have published at least one record in one of the twenty journals of Information Science which has an impact factor of 0.635 as a minimum from the years 1996 to 2010. By using social network analyses, this study examines information science researchers’ outputs during 1996-2011 in ISI Web of Science database. In general co-authorship network of these researchers was analyzed by UCINET6 software. Results showed that there is a significant correlation between Journal Impact Factor (JIF) and all centrality measures except closeness centrality at P= 0.001. Results also showed that there is a significant correlation between productivity of authors and all centrality measures scores at P≥ 0.001. Also, regression reports direct relationship of degree, closeness and flow betweenness and inverse relationship of betweenness as well as Eigen vector centrality on productivity of researchers
Structural and Functional Analysis of Lexical Bundles in Medical Research Articles: A Corpus-Based Study
Get PDFAs a member of larger familyof formulaic sequences, lexical bundles play different discourse functions in written research articles. This study investigated the use of four-word lexical bundles in published research articles in medicine via natural language processing by computational linguistics. A corpus of 2,420,914 words was extracted from 790 research articles in 33 medical disciplines. For the identification of lexical bundles, a number of computer software products such as ABBYY FineReader 10 professional edition, Total assistant, Antconc 3.2.3, and WordSmith Tools 5 were used. The identified lexical bundles were classified structurally and functionally based on the taxonomies in the literature. The results of the study showed that 102 identified lexical bundles differ structurally and functionally and most of the writers of medical research articles rely on text-oriented bundles for establishing their written academic discourse. This study provided new insights in understanding the discipline-specific discourse of medical research articles and in doing further corpus-based research in written academic discourse and EAP. This research introduced stylistic linguistics point of view in information retrieval systems development
Historiographical Map of Petroleum Scientific Outputs in Science Citation Index (SCI) through 1990-2011
Get PDFThe purpose of this study was to map the structure of scientific outputs of petroleum field in Science Citation Index (SCI) accessible via Web of Science (WOS) during 1990 to 2011 and determine the position of Iran. The used research methods were citation analysis and historiography. The results showed that there were totally 26859 records indexed in the petroleum discipline during 1990-2011 in SCI. USA, 7237 documents (27.28%), was the most collaborative country in this research. Iran with 321 documents ranked 21th country among all countries. The American author, Marshall A.G., with 85 documents ranked top among the most productive authors. In Iran, Kharrat from Petroleum University of Technology with 8 documents was the most productive Iranian author in petroleum field. Among the institutes and universities, Chinese Academy of Science was the most productive with 530 documents. Among the institutes and universities at national level, Tehran University has the first place with 53 documents. Energy & Fuels, Organic Geochemistry, and Abstracts of Papers of the American Chemical Society were the most important journals in terms of production and citation (both LCS and GCS) in petroleum field. The scientific map of petroleum field was drawn using HistCiteTM software. The analysis of the map revealed six thematic clusters including “Analysis and evaluation of compounds and elements of molecular structure of petroleum”, “Analysis and evaluation of compounds and elements of molecular structure of petroleum using mass spectrometry”, “reviewing and modeling of conditions of production and formation of source rock”, “survey of petroleum and its compounds biodegradation by bacteria and algae”, “survey of characteristics and history of petroleum reservoir”, and “survey of polycyclic aromatic hydrocarbons (PAHs)”
Malaysian Scholarly Open Access Journals during 2005-2012: A Survey
Get PDFThe main idea of this survey was to gather the data related to Malaysian Open Access Journals (OAJs) with respect to their subject, host organization, indexing, full text availability and language during 2005-2012. Malaysian journals were selected for this survey because Malaysia is currently one of the successful countries in science and technology among other Islamic countries. Data gathering was performed through using various sources of information such as literature, search engines, and directories. Altogether 216 Malaysian scientific OAJs were identified and analyzed. Most of these journals are published by universities in comparison with research institutes. The number of OAJs in “Social Sciences” and “Engineering and Technology” is higher than other subject fields. The main language of Malaysian OAJs is English. IRANDOR4 : 98.1000/ijism.92.11221
Open Access Repositories in Academic and Research Institutions for the Realization of Nigeria’s Vision 20: 2020
Get PDFThe generation, acquisition, utilization and application of knowledge/ information is an indispensable factor for growth and development. Nigeria’s vision 20: 2020 is a blueprint designed for the development of the country with emphasis on making it one of the top developed economies by the year 2020. However, the observation and analysis of the vision’s objectives and thematic areas shows that knowledge/information (its generation, acquisition, utilization and possible application) were not accorded the due attention as a tool for the vision’s success. Added to the above statement is the fact that the research findings and intellectual output of higher education institutions (HEIs) and research-based institutes in the country mostly in the form of grey literature (i.e. unpublished technical/research reports, manuals, theses and dissertations, monographs, etc) gather dust in their institutions of origin, with little or no visibility, thereby affecting accessibility, utilization and application. This paper therefore examines the role of institutional libraries in developing open access repositories; infrastructure and facilities for developing Open Access Repositories; and advocates for a national policy for the development and management of open access repositories in institutions, where the research findings and intellectual outputs of these institutions will be domiciled, which will be easily accessible online for utilization and possible application in various sectors of the economy for the realization of vision 20: 2020
Investigating Methods of Transferring Tacit Knowledge among Nursing Experts of Iranian Hospitals
Get PDFNursing tacit knowledge is a knowledge that is produced inside the mind of nurses and not saved in any databases. The main challenge of nursing knowledge management is transferring tacit knowledge inside the mind of nurses to the others – especially scholars and researchers. This study evaluates personal, organizational, and technological factors affecting the tacit knowledge transfer among nursing experts. It also assesses the most important ways of tacit knowledge transfer among hospital nurses. This study applied survey method. The population was all nursing experts of Bushehr governmental hospitals nurses which were 480 and finally 215 nurses were selected as the sample. Data collection tool included a researcher-made questionnaire. Descriptive and analytical statistics tests were used. It was revealed that the most important way of tacit knowledge transfer among nursing experts was participating in continuing educational courses. Findings indicated that the most important personal factor affecting tacit knowledge transfer was job security; most important organizational factor was rewards system; and most important technological factor was independent physical environment and educational technologies
Management Development in Iranian Academic Libraries: Performances and Obstacles
Get PDFThis paper aims to investigate the current status of management development in academic libraries and it identifies the deterrent factors in administering management development programs. In order to fulfill the aim of the study, 268 managers from 73 academic libraries answered the questions on their need to management development and the current performance of their organizations. They also prioritized the organizational obstacles to their development. The results revealed that, in general, almost all academic library managers express the need for managerial development. In spite of that, in more than half of libraries no management development program has been held. As the results showed, the three most important obstacles to management development include “Not recognized as a need”, “Inappropriate appraisal system” and “Lack of suitable program” respectively