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Pengaruh Kualitas Pelayanan terhadap Kepuasan Konsumen dalam Pembuatan Paspor di Kantor Imigrasi Kelas II Non TPI (Tempat Pemeriksaan Imigrasi) Depok
Get PDFGood service quality is crucial and very influential; without the right service, a product will be less attractive to consumers. This study used quantitative research methods with the aim of knowing the effect of service quality in terms of tangible (physical evidence), reliability, responsiveness, assurance, and empathy on customer satisfaction at the Immigration Office Class II Non TPI (immigration checkpoint) of Depok. The population in this study were all consumers of the Immigration Office Class II Non TPI (immigration checkpoint) of Depok, totaling 23,319 applicants, with a sample of 100 respondents who wanted to apply for a passport. Sampling was done through the distribution of questionnaires. The results showed that the R square value was 0.473 (squaring of the correlation coefficient), or (0.688 x 0.688 = 0.473). R square can be called the coefficient of determination which in this case means that 47.3% of the value of service quality is influenced by the value of customer satisfaction. With these results it can be concluded that service quality has a positive and significant effect on customer satisfaction
Implementasi Peraturan Bupati Tentang Tata Cara Pemungutan Pajak Hotel Dan Pajak Restoran Di Atas Kapal Wisata Dalam Meningkatkan Kepatuhan Wajib Pajak Di Kabupaten Manggarai Barat Tahun 2021
Get PDFHotel and restaurant taxes on tourist boats have not yet reachedthe target set by the local government of West Manggarai Regency. This phenomenon shows that the level of taxpayer compliance is still very low. Therefore, it is necessary to carry out proper implementation of the West Manggarai Regent\u27s Regulation Number 58 of 2017 concerning Procedures for Collecting Hotel and Restaurant Taxes on Tourist Boats. This study aimed to analyze the implementation of the Regent\u27s Regulation on Procedures for Collecting Hotel and Restaurant Taxes on Tourist Boats in an effort to improve taxpayer compliance as well as to analyze the obstacles faced and the efforts taken by the Regional Revenue Agency to overcome these obstacles. The research methodused was qualitative with a descriptive research type. The results of the study indicate that the Regent\u27s Regulation on Procedures for Collecting Hotel and Restaurant Taxes on Tourist Boats has not been implemented properly due to the lack of socialization, inadequate human resource capabilities, insufficient infrastructure support, low supervision, and unidealimplementation of Standard Operating Procedures (SOP). Therefore, it is necessary to increase socialization, supervision, firm legal efforts, as well as education and training activities for Human Resources
Analisis Pelaksanaan Ekstensifikasi Wajib Pajak Dalam Meningkatkan Penerimaan Pajak Penghasilan Orang Pribadi Pada KPP Pratama Jakarta Kembangan Tahun 2020-2021
Get PDFThe purpose of this study was to analyze the implementation of tax extensification, the obstacles to the implementation of tax extensification, and the efforts to overcome the obstacles to the implementation of tax extensification in increasing individual income tax revenue at Jakarta Kembangan Small Tax Office in 2020-2021. The research approach was a qualitative descriptive approach with data collection techniques in the form of interviews and observations. Based on the results of this study, the implementation of tax extensification carried out at Jakarta Kembangan Small Tax Office was in accordance with applicable regulations. The implementation of tax extensification in increasing individual income tax revenue was still not effective because new taxpayers from extensification decreased in 2021. Although the realization of payments from the results of extensification increased in 2020-2021, the realization of individual income tax revenue at Jakarta Kembangan Small Tax Office in 2021 did not reach the target with a relatively low percentage of only 39%. Taxpayers were difficult to find because the majority of Indonesians work in various informal ways, uncooperative taxpayers, and a lack of understanding of tax were the obstacles to implementing tax extensification. By conducting socialization and counseling to taxpayers, disseminating tax information massively, as well as observing and searching for data on potential Taxpayer transactions with related parties or agencies, could be efforts to overcome obstacles to the implementation of tax extensification
Pengaruh Pemasaran Digital dan Harga terhadap Keputusan Pembelian Warung Makan Bebek Gledek di Jakarta Timur
Get PDFAt a spreading time of the Covid-19 virus around the world, the companies across Indonesia were affected because of the Covid-19 such as hard to adapt and many are struggling to protect their employees from losing their jobs. The Micro, Small, and Medium Enterprises or UMKM in Indonesia is one of the most affected by the Covid-19 pandemic. With many shopping centers, food stalls and other industries that must close due to Large-Scale Social Restrictions (PSBB) to break the chain of the spreading of the COVID-19 virus, causing many UMKM industry players switch to do selling through digital marketing. This study aimed to (a) determine the effect of digital marketing on the purchase decision for Warung Makan Bebek Gledek during the Covid-19 pandemic in East Jakarta. (b) determine the effect of price on the purchase decision for Warung Makan Bebek Gledek during the Covid-19 pandemic in East Jakarta. (c) determine the effect of digital marketing and price on the purchase decision for Warung Makan Bebek Gledek in East Jakarta. The method used was quantitative research, which involves 60 respondents as a sample using a questionnaire. Thecollected data were scored and then analyzed using the SPSS (Statical Program For Social Science) 26.0 for Windows program. The results showed that the effect of digital marketing and price on the purchase decision of Warung Makan Bebek Gledek during theCovid-19 pandemic in East Jakarta based on the coefficient of determination test showed the amount of 51,3%. The rest was affected by other factors
Perceived Convenience, Perceived Benefits, Perceived Price, Trust, Attitude and Decision to Use of The Shopee Marketplace
Get PDFThe main objective of this study is to analyze the effect of perceived convenience, perceived benefits, perceived price and trust on usage decisions through attitudes towards shopee users. The sampling technique used in this study was purposive sampling with the nonprobability sampling method. The number of respondents used in this study amounted to 105 respondents with the criteria of First University Students and having transacted at least five times using Shopee. The analytical method used is Partial Least Square Structural Equation Modeling (PLS-SEM). The results can be concluded that perceived convenience, perceived benefits, perceived price and trust felt by users can improve attitudes so as to attract consumers aged over 17 years and over to have a decision to use Shopee. In this case, perceived benefits and perceived price have not been able to increase the decision to use Shopee
Cyber Public Relations Via Instagram To Improve The Knowledge Of Tourism Visitors Building Adaptive Reuse Old City of Jakarta
Get PDFThis research was conducted in the Old City Tourism area of Jakarta. This research aims to discover the role of Cyber Public Relations Instagram @kotatuajakarta.id and also wants to know how this Instagram page processes information. This research was conducted using a qualitative approach and descriptive methods with data collection techniques using interviews, observation, documentation, and literature study. The research results show that the role of cyber public relations carried out by @kotatuajakarta.id is to disseminate information transparently, clearly, and concisely. Also, having weight in the information by using the Instagram platform as a forum for disseminating information while building good relationships aimed at the audience tour of the Old City of Jakarta, and through the information obtained, the audience can gain much new knowledge, starting from operating hours to historical stories about the Old City buildings which currently carry the concept of adaptive Reuse
The Role Of Leadership Style And Self-Efficacy In Increasing Job Satisfaction And Organizational Commitment Of Village Aparatus In Sumbawa Island Post Pandemi Covid 19
Get PDFThis research examines the influence of leadership style practices and self-efficacy levels on the level of job satisfaction and organizational commitment of village officials after the Covid 19 pandemic. Geographically, this research is limited to Sumbawa Island, which has 5 regencies/districts. city. The goal to be achieved in this study is to analyze the effect of 4 variables consisting of 2 exogenous variables and 2 endogenous variables . The sample size for this study was 120 village officials who served in villages with developing status . The approach used is quantitative , with the aim of obtaining accurate data both at the stages of collection and analysis . The results showed that: (1) there was a positive and significant effect of leadership style and self-efficacy on the job satisfaction of village officials, and (2) there was a positive and significant effect of leadership style and self-efficacy on the organizational commitment of village officials on Sumbawa Island after the covid pandemic 19
Analsis Implementasi Kebijakan Pemungutan Pajak Reklame Videotron Dalam Rangka Peningkatan Penerimaan Pajak Reklame Pada Unit Pelayanan Pemungutan Pajak Daerah Wilayah Menteng Jakarta Pusat Tahun 2021
Get PDFAdvertisement tax has become an interesting topic for study. Advertisements are widely used by various institutions, both business and non-business, to convey specific information. The development of businesses accompanied by rapid technological advancements makes the development of advertisements worth noting, especially from a taxation perspective which may be a promising source of revenue for local governments. One form of advertisement that is currently developing is the videotron type. Videotron is an electronic medium that displays videos using Light Emitting Diode (LED). LED is a type of lighting that uses semiconductors to convert electricity into light. It is usually used outdoors as a sign of a place or to display advertisements. The purpose of this research is to analyze the implementation of the videotron advertisement tax collection policy in order to increase advertisement tax revenue at the Regional Tax Collection Unit of Menteng, Central Jakarta in 2021, using a qualitative method where primary data is obtained through interviews and secondary data. The results of this analysis explain that the implementation of the videotron advertisement tax collection policy in order to increase advertisement tax revenue at the Regional Tax Collection Unit of Menteng, Central Jakarta in 2021 is categorized as good in terms of 4 (four) aspects, namely : 1) Communication, 2) Resources, 3) Disposition, and 4) Bureaucratic Structure, with a slight problem in the Resources aspect where the ratio of tax officers is still very small compared to the number of videotron advertisement tax objects
Efektivitas Tata Kelola Administrasi Perpajakan Di Direktorat Penanganan Pelanggaran (Studi Kasus Direktorat Penanganan Pelanggaran Di Kementerian Kelautan Dan Perikanan Jakarta)
Get PDFThis study aims to analyze the effectiveness of tax administration governance at the Directorate of Violation Handling. This research method is descriptive qualitative. Data collection techniques using observation, i nterviews and documentation. The informants in this study consisted of 5 (five) people who could provide information about the effectiveness of tax administration governance. The results of this study indicate that the effectiveness of tax administration g overnance at the Directorate of Violation Handling is quite effective where the management is in accordance with applicable tax laws and has used an electronicbased government system. In terms of the period of 1 (one) fiscal year 2022 in achieving the obj ectives of implementing tax administration, it has been said to be effective, but in terms of its objectives it has not been effective, seen from the secondary data owned, there are still records related to errors in inputting tax types, calculating tax am ounts and late tax payments. The importance of soci alization from tax officials at the Directorate General of Taxes related to increasing the ability of employees to understand effective tax administration governance, the need to attend tax classes both on line and offline organized by the Directorate Gener al of Taxes, and the addition of human resources who are experts and competent in taxation
Analisis Efektivitas Pemutihan Pajak Kendaraan Bermotor Di Samsat Jakarta Pusat Sebagai Upaya Peningkatan Penerimaan Pajak Daerah Tahun 2021
Get PDFDuring the covid-19 pandemic, motor vehicle tax revenues decreased due to decreased purchasing power. Therefore, the government provides a relief in the form of motor vehicle tax incentives with the implementation of bleaching motor vehicle tax as an effort to increase local revenue. This study aims to determine the effectiveness of bleaching as an effort to increase the original income of Central Jakarta in 2021. The research method used is qualitative with descriptive approach. Based on the results of research that has been carried out shows that the implementation of motor vehicle tax bleaching is running effectively, when compared to 2020, motor vehicle tax revenue in Central Jakarta has increased by Rp. 180,285,654,772.00 or 1.14%. This is due to the socialization of samsat officers in Central Jakarta continue to follow and supported by the motor vehicle tax incentives so as to increase local revenue