Institut STIAMI Online Journal System (Sekolah Tinggi Ilmu Administrasi Mandala Indonesia)
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Implementasi Tata Kelola Kolaborasi Dan Implikasinya Terhadap Digitalisasi Pelayanan Publik Pada Smart City Jakarta
Get PDFThe topic that will be studied in this paper regarding collaborative governance is a decision-making approach, in the form of a series of joint activities in which partners produce common goals and strategies and share responsibility for sharing resources. Collaborative governance focuses on solving problems that occur with a partnership, synergy and mutual trust approach. Collaborative governance in Jakarta is implemented in technological transformation from analog to digital processes which is manifested in digitizing the quality of public services. This topic is interesting for study because it is motivated by the results of Stephen Page\u27s research in 2020, a human resources development consulting agency based in London, England, stating that collaboration is the dominant factor and much needed for improving public services.Phenomena that occur in public services in Jakarta include service discrimination, the lack of certainty about time and costs and the low level of public satisfaction with public services, which raises the question of what concrete steps the Jakarta government will take to address these public service problems. The Office of Communication, Information and Statistics (Diskominfotik) created a main platform for implementing Smart City in Jakarta, an integrated digital service innovation, which is a novelty for the rise of the spirit of digital transformation with the hashtag #Collaboration City#.Sourced from the Jakarta Smart City Annual Report 2022, the empirical conditions seen in the field illustrate that digitalization of public services has used data as the main force to provide services that are right on target. Since 2022, more than 60 integrated public service digital applications have served 24,870 public complaints and 338,039 Jakarta resident IDs have been successfully verified.The conclusion is that Jakarta has implemented collaborative governance in the process of drafting public policies so that it has succeeded in improving the quality of public services
Analisis Efektivitas Program Relawan Pajak Dalam Meningkatkan Kepatuhan Pelaporan SPT Tahunan Orang Pribadi Di KPP Pratama Jakarta Cakung Tahun 2020-2022
Get PDFThe phenomenon in this research was that KPP Pratama Jakarta Cakung had implemented a volunteer tax program to facilitate the public in reporting their Annual Tax Returns (SPT). However, many individual taxpayers still needed to be made aware of their obligations to write their Annual Tax Returns. This study aimed to determine the effectiveness of the tax volunteer program in increasing the compliance of annual SPT reporting for individuals at KPP Pratama Jakarta Cakung and to find out the efforts and obstacles in implementing the volunteer tax program. This study employed a descriptive qualitative research method. The data collection techniques from this study were interviews, observation, and documentation. The study results showed that the tax volunteer program has effectively increased compliance with annual SPT reporting for individuals at KPP Pratama Jakarta Cakung. However, it has yet to be able to improve taxpayer compliance. It could be seen from the compliance ratio of individual taxpayers, which was still very low due to the lack of knowledge and awareness of taxpayers in reporting their Annual Tax Returns promptly, many taxpayers who were concerned about the confidentiality of financial information, and the disruptions on the DGT Online server. Several efforts made by KPP Pratama Jakarta Cakung were the tax volunteers and tax extension officers should get closer to taxpayers by providing outreach and information so the taxpayers report their Annual SPT on time; providing professional and trustworthy services, and making improvements to the DGT Online serve
Pengaruh Kualitas Pelayanan, Brand Ambassador dan Brand Image Terhadap Kepuasan Konsumen Dengan Brand Image Sebagai Variabel Moderating (Studi Kasus di J&T Cipinang Muara)
No full textThe rise in online shopping among Indonesian society has driven the growth of the logistics sector, particularly in parcel delivery services. J&T Express is a parcel delivery company that had the largest shipment volume in 2022 and achieved the highest Top Brand recognition in 2023. J&T Express must continue to grow and develop to avoid being surpassed by other logistics service companies. One way to develop a good strategy is by understanding the factors that influence customer satisfaction with the service. Previous research has identified several factors influencing customer satisfaction, including service quality, brand ambassador, and brand image. The number of respondents in this study was 150, all of whom had used J&T Express services. The method used in this research is Structural Equation Modeling (SEM) with a Partial Least Squares (PLS) approach. The results of this study indicate that service quality and brand image have a positive and significant effect on customer satisfaction. On the other hand, the brand ambassador does not have a positive and significant effect on customer satisfaction
Analisis Proses Recruitment Sumber Daya Manusia Crew kapal Pada Perusahaan Jasa Pelayaran ( Studi Kasus Pada Manning Agent PT. KSM Indonesia)
No full textThe purpose of this research is to analyze how the recruitment process of providing Human Resources for Ship Crew in PT KSM Indonesia. In addition, to analyze the management of Human Resources at PT KSM Indonesia in improving the quality of the crew at the company. This research method uses descriptive qualitative methods. The data collection techniques used in this research are observation and interview techniques. The results of this study indicate that the recruitment process carried out by PT KSM Indonesia is in accordance with the SOP originating from Korea, one of which is the Marine Test and there are additional procedures based on needs so that in this recruitment process it has been carried out in accordance with the applicable SOP. The results also show that the management of Human Resources at PT KSM Indonesia still has to be improved again by prioritizing a more structured level of quality of human resources, because the company must prioritize the quality of the crew to achieve a company\u27s vision and mission. So far the process carried out by PT KSM Indonesia in the process of recruiting and managing Human Resources is quite good because it is based on its default SOP which originated from Korea, it\u27s just that PT KSM Indonesia must have its own SOP in order to increase the effectiveness and efficiency of the company
Implementasi Kebijakan Sistem Pengelolaan Aset Desa (SIPADES) Pemerintah Desa Wukirsari Kabupaten Sleman
Get PDFPenelitian ini mengkaji tentang kebijakan Sistem Pengelolaan Aset Desa (SIPADES). Permasalahan ini menjadi menarik untuk diteliti karena pada saat ini desa memiliki ruang untuk melakukan tata kelola sumber daya (material) setelah adanya kebijakan undang-undang desa. Terdapat perspektif yang digunakan untuk menganalisis permasalahan tersebut yakni perspektif implementasi kebijakan publik. Lebih lanjut, metode penelitian yang digunakan pada penelitian ini adalah metode kualitatif deskriptif. Pada metode kualitatif deskriptif, faktor yang harus diperhatikan adalah validitas data, dimana penelitian ini menggunakan model triangulasi data. Adapun, penelitian ini dilakukan pada Pemerintah Desa Wukirsari di Kabupaten Sleman. Tujuan penelitian ini adalah mengetahui kapasitas pemerintah desa dalam implementasi kebijakan Sistem Pengelolaan Aset Desa (SIPADES). Hasil penelitian adalah terdapat faktor individu, faktor struktur dan faktor budaya yang memiliki hubungan terhadap kapasitas Pemerintah Desa Wukirsari dalam implementasi kebijakan Sistem Pengelolaan Aset Desa (SIPADES)
Konstruksi Opini Publik Terhadap Pemberitaan Covid-19 Di Amerika Serikat
Get PDFThis research is done with the purpose of analyzing the framing used by Fox News and CNN to frame the issue of the U.S. President, Donald Trump’s, interview with politics journalist, Bob Woodward, for his new book, “Rage, which discusses the president’s downplay on the COVID-19 pandemic. The theory used in this research are Agenda Setting theory from Maxwell McCombs-Donald Shaw, and Propaganda theory from Harold Lasswell. This research will also use the study of hermeneutics as its research model. To collect data, Robert N. Entman’s framing analysis modelwill be used. As for the result of this research, it is discovered that FoxNewsdan CNNeach uses a different set off raming to frame President Donald Trump regarding news about COVID-19 in the United States. The frame used is especially heavier on news broadcasting of the downplay issue found in the Bob Woodward interview tapes. Fox News tend to defend President Donald Trump’s act of downplay, in order to protect his image. The media also constantly credits the president’s success on handling the COVID-19 pandemic. CNN on the other hand, is keen to expose the president’s carelessness and negligence in handling the pandemic, by bringing to light the false statements he made in the interview with Bob Woodward
Kapabilitas Humas Perguruan Tinggi Di Jakarta Dalam Tata Kelola Komunikasi MBKM Saat Pandemi COVID-19
Get PDFDuring the COVID-19 pandemic, public relations in Higher Education (PT) is facing new changes. The public relations capability is to maintain relations with the media, internal and external communications other stakeholders. This is related to the PT\u27s public relations capabilities in information management during COVID-19, which can provide clear and good information and maintain the reputation and image of the organization. This research aims to understand the Public Relations Capabilities in (PT) for information management during the COVID-19 pandemic. This research to used by Macnamara (2018) regarding Knowledge, Skills, and Abilities (KSAs)/ Competencies, Competency, and Competence. This research uses qualitative methods and data collection using Focus Group Discussions (FGD) with 13 public relations employees from universities in Jakarta. PT\u27s public relations capability in managing information to the internal and external via social media channels effectively regarding MBKM. Public relations officer can carry out a competency test which is useful for becoming a reliable and competent public relations officer and understanding the basics of the PR code of ethics. Public relations in (PT) capabilities during the COVID-19 pandemic by having public relations competencies that have a role in professional performance ethics. Evaluation and monitoring have successfully navigated academic activities during the pandemic and ready to face the new normal. The role of public relations in (PT) is related to the Good Reputation of the organization and its stakeholders. Public relations in (PT) to attract the attention of the audience (lecturers and students) by creating interesting content about MBKM uploaded via social media and collaborating with other campus partners. Public relations in (PT) has implemented strich health protocols and established pandemic response task forces
The Influence of Internal Control of Raw Material Inventory and Production Process Planning on the Smoothness of the Production Process in the Production Department of PT. Hogy Indonesia Cibitung
Get PDFThe purpose of this research is to find out the influence of internal control of raw material inventory and production process planning on the smoothness of the production process in the production department of PT. Hogy Indonesia Cibitung. This research applies a quantitative-causality approach. The measurement of research variables uses the Likert Scale for each statement developed from each indicator variable. The population in this study consists of employees in the Over All Drape department. The sample used in this research consisted of 56 respondents, and the sampling technique was non-probability sampling. Data analysis techniques applied in this research were statistical techniques such as validity and reliability tests for the questionnaire and multiple linear regression analysis with f-test and t-test for hypothesis testing. The study found that internal control of raw material inventory and production process planning have a positive influence on the smoothness of the production process in the Over All Drape department. Internal control of raw material inventory and production process planning together simultaneously have a positive influence on the smoothness of the production process in the Over All Drape department
Using Forecasting Methods to Increase the Accuracy of Container Demand Requirement: An Indonesian Case Study
Get PDFPT Crieta Logistics ships goods in containers. In carrying out its business, the company often experiences lost sales which are caused by the unavailability of containers so that the orders can be fulfilled. From January to July 2022, PT Crieta Logistics experienced lost sales of 21, 9, 12, 34, 19, 4 and 2 TEUs respectively. Therefore, in this study forecasting the number of requests for containers at PT Crieta Logistics conducted to make decisions related to handling demand for containers in the coming period. This forecasting result served as a basic input to establish policies of container availability, such as whether to reorganize contracts with vendors or others. The forecasting is done using 3 methods, namely linear, quadratic, and exponential regression with historical data of 2 years from July 2020 to July 2022. In determining the most accurate forecasting method, the error value is calculated using the mean absolute percentage error (MAPE) method. In the linear regression method, the MAPE value is 9.5%, while in the quadratic method, the MAPE value is 9%, and in the exponential method, the MAPE value is 9.2%. The quadratic method was chosen as the method suitably used in forecasting the next 12 periods because it has the smallest MAPE value. Forecasting demand using the quadratic method produces 12,631 units of containers for the next 12 periods, from August 2022 - July 2023
Feasibility Analysis of Rumah Produksi Bersama (RPB) for Chili Commodities as Investment Promotion in Batubara Regency, North Sumatra
Get PDFChili is a strategic agricultural commodity that has high economic value and makes a real contribution to the national economy. The biggest problem in the chili trade system is price stabilization. Unstable prices occur when there is a change in supply volume. Based on BPS data in 2021, North Sumatra is the largest chili center outside Java with a contribution of 14.16%. Followed by West Sumatra and Aceh contributing 8.27% and 4.6% respectively. The center for red chili production in North Sumatra Province is Batu Bara Regency, which has an area of 982 ha with a productivity of 8 tons/hectare for red chilies, apart from Karo, Simalungun and Dairi.
One way to overcome the chili problem in Batu Bara Regency is with the Rumah Produksi Bersama (RPB) program, which is a place for micro and small business actors to carry out joint production activities with similar product commodities, dependence on similar workforce skills, or the use of complementary technologies. Apart from that, RPB is a promotion for regional government investment in developing their region (Regional Branding) in addition to differentiating products and increasing value. For this reason, a Feasibility Study Method for the RPB KUKM for chili commodities in Batu Bara Regency, North Sumatra Province is needed, including through location, Production, Marketing, Financial and Management analysis as well as reviewing the regional image.
Based on the results of the feasibility study, it was found that the location of the RPB is in chili, Lubuk Cuik Village, Limapuluh Pesisir District, Batu Bara Regency, North Sumatra Province, which is not far from the chili center in Batu Bara Regency. To achieve feasibility in accordance with the capabilities of RPB cutlery, it must be able to produce a minimum of 20 tons per month or around 240 tons per year with this production NPV, IRR and PP can be said to be feasible. Meanwhile, marketing is carried out B2B and B2C for potential offtakers, apart from building public-private partnerships and involving all key stakeholders, with the main player being the government