Institut STIAMI Online Journal System (Sekolah Tinggi Ilmu Administrasi Mandala Indonesia)
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Implementasi Program Transformasi Perpustakaan Berbasis Inklusi Sosial Di Perpustakaan Kelurahan Cipayung, Jakarta Timur
Get PDFLibrary Transformation based on Social Inclusion Program (TPBIS) is one of the national priorities in the 2020–2024 National Medium-Term Development Plan, which aims to improve access and quality of information services, including in urban areas. This research explores the implementation of the TPBIS Program in the Cipayung Village Library, East Jakarta, with the aim of identifying obstacles and efforts to overcome them. The methods used include descriptive qualitative, in-depth interviews, observation, and document study. The research results show that effective communication between policy implementers and stakeholders has resulted in a clear and consistent program understanding. However, there are several obstacles, such as limited human resources, budget authority, and facility requirements. Efforts to overcome these obstacles include assistance by consultants, the appointment of TPBIS Program Administrators/PICs, the implementation of regulations, and advocacy strategies. Further research is needed to develop library budget strategies at the village and sub-district levels to support the sustainability of inclusive libraries
Kewirausahaan Sosial Dalam Pemberdayaan Masyarakat
Get PDFCommunity empowerment aims to improve community empowerment for the better, especially in the social, economic, and political fields. Meanwhile, social entrepreneurship is a concept that prioritizes collaboration, innovation, and creation in its implementation to produce economic activity. Based on this, there is great hope that social entrepreneurship can be a solution for community empowerment to solve social problems that exist in society, namely poverty. Thus, social entrepreneurship plays a role in community empowerment which aims to improve community welfare. The purpose of writing this literature study is to find out and prove that social entrepreneurship plays a role in community empowerment. This writing was compiled using the literature study method and continued by concluding the concepts that were the focus of the discussion, conducting a search on previous research related to community empowerment and the role of social entrepreneurship. In this article, the results show that social .Entrepreneurship activities have their own role in community empowerment. That way, entrepreneurship can be considered to play an important role in community empowerment which aims to improve people’s welfar
Implementasi Kebijakan Penggunaan Aplikasi Sistem Informasi Kearsipan Terintegrasi (Srikandi) Sebagai Upaya Mitigasi Arsip Kebencanaan
Get PDFThe background of this research departs from the phenomenon of the implementation of the use of the Dynamic Archives General Application (SRIKANDI) which is not optimal because the level of employee knowledge about this application is still low. The purpose of this study is to analyze and describe the low level of employee knowledge of employees towards the SRIKANDI application This research uses a qualitative research approach which is a research process to gain understanding based on methods that investigate a phenomenon that occurs. Participants in this study amounted to 4 people using interviews, observation, documentation and literature studies. The results of research on the implementation of the SRIKANDI Application policy in BNPB in terms of communication, resources, disposition and bureaucratic structure, were concluded to have run quite well despite several obstacles such as communication constraints, internet disconnection or system down, limited resources, resistance to changes from users. But obstacles can be overcome continuously. The author suggests the need to increase the capacity of individuals and organizations in using the SRIKANDI application through structured and continuous training, building collaboration with other institutions that use similar applications to share knowledge, experience, and best practices in disaster archive management and providing constructive feedback to application developers.management and providing constructive feedback to application developer
Increasing Gojek Customer Satisfaction through Improving Service Quality, Price Perception, and Promotions
Get PDFThis study aims to analyze the effect of service quality, price perception, and promotion on customer satisfaction of Gojek online transportation services in the Greater Jakarta area. This research uses quantitative methods with data collection techniques through surveys using questionnaires distributed to active Gojek users in Jabodetabek. The population in this study is Gojek users in Jabodetabek who have used the service at least twice. The samples in this study are 230 Gojek users.This study\u27s theoretical concept involves three main variables affecting customer satisfaction: service quality, price perception, and promotion. Data analysis was conducted using regression statistical techniques to test the relationship between these variables using SPSS 26. The study\u27s results stated that service quality, price perception, and promotion both partially and simultaneously positively and significantly affected Gojek customer satisfaction in Jabodetabek. The study results will provide deeper insight into the factors affecting Gojek customer satisfaction in Greater Jakarta. The practical implications of this research can help Gojek management improve aspects of service quality, address price perception, and design more effective promotional strategies to increase customer satisfaction. In addition, the research is expected to contribute to further understanding in marketing and service management, especially in the dynamic and competitive online transportation industry.
Perceived Value, E-Trust, E-Satisfaction, and E-Loyalty on Online Trip Clients in Jakarta
Get PDFIn the realm of internet technology that has occurred in Indonesia, it has had an impact on the trip business sector, since the presence of online trip agents, the market potential for the trip business has increased. This investigation points out to explore how Perceived Value and E-Trust influence E-Loyalty by using the E-Satisfaction variable as an intercede variable. This investigation was conducted on 110 respondents who had used online trip in Jakarta. Data analysis in this investigation used SEM-PLS. The conclusion of this investigation shows that Perceived Value has a positive effect on E-Satisfaction, E-Trust has a positive effect on E-Satisfaction, E-Satisfaction has a positive effect on E-Loyalty, Perceived Value has a positive effect on E -Loyalty, while E-Trust has a negative effect on E-Loyalty, E-Trust has a negative effect on E-Loyalty through E-Satisfaction and Perceived Value has a negative effect on E-Loyalty through E-Satisfaction. Suggestions in this investigation are to add investigation variables and use different investigation methods. The managerial implication obtained is that online trip agent companies must pay attention to the perceived value and e-trust of clients towards the corporation in order to create e-Satisfaction for clients. When e-Satisfaction is achieved, the corporation must maintain it to achieve e-loyalty
Studi Tingkat Loyalitas Konsumen Hotel XX di Jakarta Barat
Get PDFHotel XX Jakarta is four-star hotels offering a variety of luxuries and conveniences for guests. Problems that occur in hotels that are the number of hotels that have been built that causes guests have many options to stay. That\u27s where we want to examine the level of customer loyalty Hotel XX Jakarta. Due to the many hotels that become rivals, how Hotel XX Jakarta can still stand up to this time. In this research, we distributed questionnaires online. The results we get from the responses of consumers in the questionnaire, states that the services provided is good enough. The implication of this high service quality is that the respondent\u27s loyalty is also high. In order to maintain this performance, more varied services are needed
Pengaruh Online Customer Review Dan E-Service Quality Terhadap Keputusan Pembelian Produk Fashion Di Marketplace Shopee (Studi Kasus Pada Mahasiswa Institut Stiami Kota Bekasi Angkatan 2019)
Get PDFThe ongoing phenomenon of online shopping necessitates business entities to pay attention to customer reviews (Online Customer Review) and provide top-notch electronic services (E- Service Quality) to enhance customer decisions when purchasing fashion products on marketplace platforms. Shopee is one such platform of focus in this study. The research aims to assess the influence of online customer reviews and e-service quality on the decision-making process for purchasing fashion products on the Shopee Marketplace, as well as their combined impact. This case study involves students from the 2019 cohort at STIAMI Institute, Bekasi. The methodology employed is quantitative. The population consists of students from the 2019 cohort at STIAMI Institute, Bekasi, who have used the Shopee app for online shopping. A descriptive approach with questionnaire distribution is utilized as the data collection technique. Data analysis involves instrument testing, classical assumption testing, multiple linear regression, and hypothesis testing. The research findings indicate that both online customer reviews and e-service quality significantly influence the decision to purchase fashion products on the Shopee Marketplace, as evidenced by partial testing. Simultaneously, online customer reviews and e- service quality collectively have an impact on the decision-making process for purchasing fashion products on the Shopee Marketplace
Evaluasi Kebijakan Nilai Jual Objek Pajak (NJOP) Pajak Bumi Dan Bangunan (PBB P2) Dalam Meningkatkan Penerimaan Pendapatan Asli Daerah (PAD) Pada Badan Pendapatan Daerah (BAPENDA) Kota Bekasi Tahun 2019-2023
Get PDFThis Research aims to evaluate the policy, value, sale of objects, taxes land and building tax in increasing revenue, local revenue in Bekasi City regional revenue agencies in 2019-2023. The research method used by the researcher is a descriptive method with a qualitative approach. The data collection techniques used by the researcher are interview, observation and documentation with related details. The data analysis technique in this thesis is data triangulation, which means that this method uses several data sets, methods, theories, and/or researchers to answer a research question. Based on the results of this conclusion, the researcher concluded that, in the evaluation, the sales value policy for tax objects land and building tax in increasing revenue, local revenue in Bekasi City regional revenue agencies in 2019-2023 is still not effective, because the results of the realization of revenues over the five years are still below 100%. These balances can be analysed using the policy criteria model according to William N. Dunn, namely effectiveness, efficiency, adequacy, equity, responsiveness, and accuracy
Increasing The Competency Of Micro Small And Medium Enterprise (MSME) Managers Through Leadership Agility Training
Get PDFMicro, small and medium enterprises (MSMEs) have an important role in the Indonesian economy. There are at least 3 very important roles of MSMEs in the lives of small people, namely as a means of lifting people from the brink of poverty, a means of equalizing the economic level of small people, and a contributor to foreign exchange for the country. However, unfortunately, due to the limited capacity of MSME managers and owners, many MSMEs end up having to close, even though MSMEs need to be managed by leaders who are agile towards all changes in order to maintain their sustainability. This research is aimed at answering the question of how to implement agility leadership training for MSME owners and managers organized by the government and E-marketplace Shopee, and what difficulties are faced by participants in participating in the training and what are the solutions. This is qualitative research with a case study approach. Data collection was obtained through semi-structured interviews with MSME owners and managers. The research results show that the role of E-commerce is very large in providing agility leadership training for MSME owners and managers because it can change negative behavior into positive. In organizing training, it is necessary to pay attention to the elements, namely material, methods and instructors
Strategi Membangun Citra Positif Dengan Teknologi Artificial Intelegence (AI) Untuk Siaran Berita Tvone
Get PDFHaving a good image for an organization is believed to be able to provide benefits. It is even believed that the accumulation of a good image that has been nurtured over a long period of time is also capable of producing a reputation that will become a weapon in competition and make it easier to make profits. Vice versa, if an organization produces a bad image, then the organization is said to be facing the threat of loss. This means that image is able to determine the public\u27s impression of the company, while the public\u27s impression determines an organization\u27s profit.The use of Artificial Intelligence (AI) technology in broadcasting news, is tvOne television strategy in forming a positive public impression from viewers\u27 trust in news programs. The use of Artificial Intelligence (AI) technology is believed to help speed up work, analyze and sharpen information. This understanding is expected to be able to gain public support and trust so as to give rise to a positive image of the organization