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Soiling Service Design: Situating professional designing among plural practices
Full text linkSince the 1990s, professional service design knowledge has travelled globally, detached from its larger Western history and contexts. The proliferation of service design knowledge shapes how individual designers enact their craft locally. However, the dissemination of professional knowledge has remained highly abstract, making it challenging for designers to grasp the underlying perspectives and debates associated with it. Against this backdrop, this doctoral study explores the intricate relationships between individual service designers and the contexts they must navigate. Specifically, it aims to illuminate the complications faced by servicedesigners when striving to establish genuine and meaningful connections between their professional practice and the local contexts in which they work. This study articulates and addresses the constraints that professional knowledge places on service designers when they attempt to situate their practice within local contexts.
Drawing on practice theories, particularly material semiotics, this inquiry is conducted under an experimental program called “soiling service design”. This study recognises that the potential values and harms of a service design practice reside in the specificities of the situation. Knowing and doing contextual service design needs to carefully tackle the messy and meaningful lived context – the soil – rather than rashly washing it away. Employing multiple research methods, the program is unfolded through two experimental clusters: 1) Probing the neatness of narrative, and 2) Weaving service design into the lived context.
The contributions of this thesis are twofold. Firstly, the study elaborates on the detached views held by service designers which restrain them from situating their practices. Such views condition how designers perceive their connection to the world and lead to the potential for a sense of meaninglessness. The value of explicating the detached views is not to offer a comprehensive explanation, but to facilitate practitioners to sensitise their unarticulated perceptions and emotions in doing service design. Their perceptions are a crucial grip to understand the social condition of situated service design practices. Secondly, this study draws out an alternative possibility of relating professional design to local contexts. By proposing various ways of doing and knowing as means to attend to relational practices, the thesis suggests the ability to situate design practice can be cultivated through attentiveness to what others do. Design practice does not necessarily form an inherent-coherent process, but rather entangles with other practices so that the conditions of each other's existence are reciprocally constituted. Messy encounters soil the established understanding of service design. Appreciating the encounters aids individual designers in finding means for determining how they can participate in an ongoing process of worldmaking.publishedVersio
ShiftTalk
No full textShiftTalk explores the challenges in Chinese parent-child relationships, with a particular focus on remote communication scenarios, and envisions how media can facilitate positive shifts in these relationships.
The project identified five key challenges in parent-child relationships, with “unequal power dynamics” serving as the core leverage point. Besides, these challenges are often manifested through the unconscious repetition of outdated communication habits that fail to meet the evolving needs of the relationship.
The final design is a plug-in system integrated into WeChat, China’s most widely used so-cial platform, and can be used in daily communication scenarios. This solution provides four feature groups to support the transformation of parent-child communication habits, with “trust” and “data security” as core principles.
1. Communication habit practice system
The core of the plug-in system is a habit practice module, consisting of expert-verified re-sources, a feedback loop, and a resource recommendation mechanism. Based on user per-formance and feedback, the system optimizes resource recommendations, enabling users to adjust their communication habits flexibly to meet their specific needs.
2. Supporting emotion regulations
The system can identify moments of heightened emotion during communications and provide timely reminders and tools for emotional regulation.
3. Supporting reflection on communication
The system enables users to record specific communication clips for later review and re-flection. During the review process, the system offers various types of feedback on the conversation content to inspire users to uncover underlying issues and personal needs. This feature also enables users to document positive aspects of their communication.
4. Extending communication scenarios
In addition to traditional forms of direct communication—text, voice, and video calls—ShiftTalk introduces an indirect communication scenario. This feature enables users to engage in natural and enjoyable interactions that broaden topics of communication. By digitally presenting the physical spaces of both parties, users gain a more contextualized understanding of each other’s lives.
All these features collectively foster more equitable, effective, and open communication, ultimately promoting positive shifts in relationships over time.submittedVersio
Tunnel Vision
No full textThe metro is a vital part of urban Oslo, connecting neighborhoods, reducing traffic, and curbing emissions. With Oslo’s population projected to grow significantly, the metro needs expansion within 2040. However, the central tunnel is at full capacity. In 2015, KVU-Oslo Navet, concluded with a new tunnel running parallel to the existing one. This project proposes an alternative; a tunnel running north of the “city centre”, connecting Bislett, St. Hanshaugen and Grunerløkka with the existing metro network.
This project aims to investigate how a metro station can be “surgically” inserted into the existing city, minimizing disruptions to cultural heritage while maximizing architectural qualities like natural light, surface connectivity, and public safety. By strategically selecting sites and carefully integrating the stations, we aim to demonstrate that this line could be a viable future for public transport in Oslo.
In our proposal we positioned the stations close to ground level to enhance connectivity with the surface, carefully considering factors such as minimum turning radius, maximum allowable slopes, nearby foundations, and other site-specific obstacles. The stations rely primarily on escalators for vertical circulation, as they provide travelers with a clear overview of the station.
Escalators also offer a stronger visual and spatial connection between the street and the station, making the stations feel like an extension of the city rather than isolated spaces. Open, visible layouts also enhance safety by reducing narrow corridors and sharp turns. It improves flow and reduces the need for signage.
Another important factor in the design is the incorporation of natural daylight. Many metro stations are dimly lit, relying on artificial lighting. Our designs prioritized natural daylight to improve the atmosphere and create inviting spaces. Daylight not only transforms the environment, making it more welcoming, but also strengthens the connection between the station and the surrounding urban landscape.
All the chosen sites have issues regarding leftover spaces or unoccupied park areas in need of an upgrade. Constructing the stations gives an opportunity for improving the current situation on street level. Ultimately letting the addition of underground space raise the quality above ground.submittedVersio
Nabolagskontrakten : byfornyelse gjennom medvirkning og engasjement : en casestudie av bydelen Molenbeek i Brüssel
Full text linksubmittedVersio
Flexible Clothing
Full text linkWith an explorative approach - I have worked with how to incorporate flexibility in garments to make them more versatile in use. Hoping this will lead to creativity and attachment to the wardrobe for the user, making them keep what they have for longer and lessen the need to acquire new clothes.
Background
My starting point was a rising problem that I wanted to dive into with a solution that I don’t see enough. With the rapid evolution of the fast fashion industry - the piles of discarded textiles have become a common sight. Cheap prices, overproduction, and low-quality products leads to detachment from our wardrobes and a buy-and-throw-away culture. Things are being done to address this problem, like sourcing sustainable materials and addings legislations, but I wanted to explore more about the parts of the products itself.
Exploration
A big part of this project has been to map out the possibilities. I have done this with both sketching and making test pieces with fastening mechanims and techniques that could be used in a various ways on the garments. I also made concepts on how this could be incorporated into more specific garments, and have been looking into the benefits, disadvantages, and functionality behind these ways of flexibility.
Result
This resulted in two products - a guidebook collecting the information, inspiration, and techniques I have been working on through the project, and an illustrative jacket made to showcase this information and techniques, hoping to show the potential in it and inspire others to investigate this way of designing garments.
The guidebook
This is an extract of what it could potentially be, focusing on some background information about why this guide should be made and used, how it can be used, an analysis of different extra materials that can be useful, different techniques that can be applied in a various number of garments in different price ranges, functions and aesthetics, and potential ways of use. This is just the beginning of something, where content like tutorials, sustainable materials, production methods and in general more definition to the topics could be added.
The illustrative jacket
I chose to make a jacket because the potential to adjust functions in this kind of garments is high. It is also made without any aesthetics in mind, but simply to showcase techniques and fastening mechanism. The sleeves are removable with zippers, which then also makes it into a vest. The length can be adjusted by removing the extra panel added at the bottom of the jacekt with buttons. The collar can be worn in different ways, but also removed by help of the press studs. Both the sleeves and the base have drawstrings which makes it possible to tighten the fit to adjust it to your own preference.submittedVersio
Continuous Learning for Sustainable Change : DOGA’s Approach to Systemic Design for Business Innovation
No full textThis master’s thesis explores the complexities of Norway’s innovation ecosystem, specifically focusing on the role of Design and Architecture Norway (DOGA) in promoting sustainable change through design-driven innovation. In an era characterised by rapid technological advancements and significant global challenges such as climate change, it becomes imperative to foster transformative innovations that are sustainable and holistic.
The thesis investigates DOGA’s position within the Norwegian innovation ecosystem, emphasising the importance of early-stage intervention using systems thinking and system-oriented design methodologies. By leveraging tools such as the Double Diamond framework and DOGA’s Verdimodellen, the research examines how these methodologies facilitate knowledge transfer and support cross-silo collaboration within businesses.
The key research questions delve into how systemic design methods can foster sustainable innovations, the impact of DOGA’s toolkit on promoting sustainable change, and the enhancement of design strategies through the integration of Verdimodellen. Through a combination of desktop research, observational studies, and semi-structured interviews, the thesis provides a comprehensive analysis of DOGA’s educational resources and their efficacy in realworld applications.
The findings underscore the potential of design-driven innovation to bridge the divide between user-centric approaches and broader systemic change. This underscores the significance of integrating both user and planetary perspectives in fostering sustainable innovations. The thesis concludes with compelling recommendations for enhancing DOGA’s methodologies to better support the Norwegian innovation ecosystem, ensuring that future innovations make a positive impact on business, society, and the environment.submittedVersio
Land of Repose and Dignity: War Memorial Cemetery
Full text linkThis project aims to explore the existing and evolving Ukrainian identity within the context of the war memorial cemetery amidst the ongoing Russian-Ukrainian war. Rooted in the evolving narrative of a nation amidst turmoil, this endeavor seeks to explore the transformative potential of landscape design in shaping collective memory and identity.
Drawing inspiration from the rich tapestry of Ukrainian history and cultural symbolism, the project meticulously integrates elements within the landscape, transforming the land into an eternal memorial. In doing so, it proposes a shift from object-driven memorials to commemorating certain aspects of national history, such as ongoing war, from a landscape perspective. These symbols, steeped in tradition, serve as poignant reminders of sacrifice and resilience, anchoring the memorial within the collective consciousness of the Ukrainian people.
The project investigates how landscape memorials might seamlessly integrate memorialization within the surrounding environment, emphasizing the natural landscape as an essential component of the commemorative experience. Rather than standalone structures, landscape memorials incorporate elements such as gardens, pathways, and scenic vistas to create a more immersive and contemplative atmosphere. By blending with the natural surroundings, these memorials seek to evoke emotions and provoke reflection, fostering a deeper connection between visitors and the memorialized.submittedVersio
LIVING LEGACY Rethinking architecture for contemporary transition into death
No full textThis project deals with the creation of a comprehensive funeral home focused on a relatively new approach to funeral disposition called “Natural Organic Reduction,” or, in simpler terms, human composting.
Using the inherent qualities of composting and the novelty of a new funeral disposition, this project will seek to question our society’s exisiting options for dealing with the deceased and explore how architecture, spacemaking and ritualization could be used to redefine the contemporary farewell process. The intention is that by using the biprodouct of NOR, which is soil, as a an active component throughout the process of creating this funeral home, the bereaved can more closely connect the passing of their loved ones with the natural cycles of nature. In an attempt to meet their spirutal needs through spatial experiene.
This process unfolds across four distinct visits, each designed to guide mourners through a journey of closure and commemoration. The first visit focuses on viewing and bidding farewell, followed by a celebration of life in the second. The third visit centers on a memorial experience intertwined with witnessing the cycles of nature, while the fourth visit involves the establishment of a living legacy.submittedVersio
Heating Cold Homes
Full text linkThe Wilfa iWind is a new indoor unit designed for the Nordic heat pump market, developed by questioning what a heat pump can be in the home and showing how new technology can unlock new design possibilities.
The heat pump technology has been on the market for roughly a century, but despite advancements in later products, minimal progression has been made in terms of aesthetics and technology over the last decades. This affects its performance in Nordic climates and is resulting in an ugly addition to the living room.
Focusing on technology and aesthetics, the Wilfa iWind heat pump challenges and creates discussions in the industry, and demonstrates how design can result in new and innovative solutions. By using an innovative ionic fan, the Wilfa iWind measures only 41% of the thickness of a traditional heat pump. This allows the product fit better on a living room wall.
For added freedom and flexibility, the orientation of which the heat pump is mounted can be both vertical and horizontal, high and low on the wall. This is thanks to its symmetric design and new internal structure.
Wilfa iWind is available in a variety of colors and pattern designs.
External partner Wilfa has added valuable insights and credibility to the project.submittedVersio