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Reimagining service design through relational perspectives
No full textPurpose: The purpose of this commentary is to adapt the underpinnings of service design by integrating relational perspectives. This adaptation is needed to avoid reproducing the assumption of separateness in transformation efforts, which can inadvertently contribute to perpetuating multiple, intersecting global crises. Approach: Taking a conceptual approach of theory integration, we draw on relational theories from the relational turn in sociology and anthropology to delineate four core tenets of relationality in service design. Findings: The core tenets of relationality in service design are: 1) actors are constituted by their relations; 2) service systems are entanglements of manifold relations; 3) agency is an emergent property of interaction; and 4) change is a non-deterministic process of becoming-in-relation. Originality: While many scholars call for a more relational understanding and approach to service design, this commentary is the first to build out the theoretical underpinning and identify clear practice implications to support this effort. Research implications: This commentary outlines a host of emerging research questions based on each of the core tenets to guide researchers interested in advancing relationality in service design. It also brings forward research questions connected to adopting an ethics of care in service design. Practical implications: We highlight clear practical implications for service design practice based on each core tenet, including the need to focus on the interdependence of actors and incorporate externalities. We call for adopting an ethics of care that involves practices of tinkering and holding onto difference amid situated attempts to shape relations otherwise.Reimagining service design through relational perspectivesacceptedVersio
PORTAL PROPAGATIONS Reproduction, Reception, and Rediscovery in the Life of the Urnes Portal
No full textThe northern portal of Urnes Stave Church stands preserved within the monument overlooking a remote West-Norwegian fjord as the seemingly frozen memory of a historical past. Yet, as Portal Propagations shows, this heritage icon is continually extended through the circulation of its hyper-reproduced image into a multiplicity of fluid and shifting receptions. The 11th -century ornamental entrance was reused and
spoliated within the 12th -century building façade and following its 19th -century rediscovery and preservation the portal’s detachment and fragmentation was continued through circulatory reproduced objects. As part of the research project Provenance Projected: Architecture Past and Future in the Era of Circularity, Portal Propagations explores this monument through extended boundaries of architectural history as an archival and historiographical study of its paintings, drawings, photography, plaster casts, carvings, and in its contemporary iconicity in the design of tattoos, coins, passports, and commercial packaging. Through this assemblage of reproductions, the study asks questions of preservation practices and museum representation, examining the effect that the portal’s prolific reproduction has had on the monument as a whole, and the way it is read through its extended image. Portal Propagations looks at changing attitudes and techniques in processes of reproduction, and asks how the portal might be further reproduced to become reassociated with its lost original architectural context. It
is guided by an ethnographic study of the pioneering practice of Factum Foundation for Digital Technology in Preservation, who explore the closing gap between an object and its reproduction through new imaging technologies and a specialism in returning the digital recordings to a physical state. As a direct comparison, the study also reflects on the experimental archaeology performed by Treets Mester (Master of the Wood), as a parallel project run by Fortidsminneforeningen that has produced a processually authentic copy of the Urnes Portal. Making use of digital scan data, this study also experiments with methods of reproduction drawn from these studies as an extension to the scholarly reconstructions of the lost 11 th-century church. From its historical perspective, the study casts a glance to the future in examining the potential for rediscovering the Urnes Portal as part of lost contexts. Through this scrutiny of a single artefact, Portal Propagations examines how monuments are made, how they continue to grow through their circulated images, and how changing attitudes to reproductions can offer a refreshed view of originality.submittedVersio
Portal Propagations: Reproduction, Reception, and Rediscovery in the Life of the Urnes Portal
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Inferring Parameters in a Complex Land Surface Model by Combining Data Assimilation and Machine Learning
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Facilitating regeneration through methodological pluralism
Full text linkTo address the root causes of today’s urgent social-ecological crises, there is
a need to transform globally dominant reductionist worldviews to those that support
regeneration: holistic, process-oriented and interconnected, in which life thrives at all
scales. This process necessitates a shift in awareness and engagement with complexity,
viewing emergence, diversity, relationality, and adaptivity as assets to be cultivated
rather than controlled or ignored. Pluralism—the ability to engage with diverse
ways of knowing and being across cultures, disciplines, contexts, and worldviews—
is essential for navigating complexity. Although the importance of action-oriented
pluralistic research is widely discussed in transdisciplinary literature, it is less
commonly reflected in research methodologies. This article-based thesis explores
how systemic design can practically apply methodological pluralism to facilitate
transformations towards regeneration.
Through a reflexive systems-oriented design (SOD) journey across three
mountain communities—Ostana, Italy, Hemsedal, Norway, and Mammoth Lakes,
California—I prototyped how plural methodological modes, methods and practices
can engage across diverse real-world contexts. Drawing from approaches from social
sciences, design research and embodied practices, this SOD-based research through
design thesis explored plural ways of understanding the intersections between
complex social-ecological challenges and co-envisioning regenerative futures with
community members. Key insights highlight the importance of multi-modal reflexivity
in navigating methodological pluralism, activating stakeholders’ awareness of their
agency and interconnectedness, and using visualizations to communicate processes in
systemic design research.
This study suggests that expanding the use of methodological pluralism
may benefit from viewing methodologies as complex systems—emergent, adaptive,
recursive, and interconnected—allowing for better navigation of differences across
scales, contexts, disciplines, and worldviews. In addition to this thesis offering
a combined critical pragmatist and regenerative perspective on methodological
pluralism, I offer a visual, analytical heuristic to support systemic design researchers
in designing plural methodologies. This thesis implies that cultivating these capacities
further can serve as a pathway for navigating the complexities of transformations
toward regeneration.acceptedVersio
Can the evolution of societal systems be accelerated? A concept for a networked place-based facility for collaborative sense-making
Full text linkThe term system is often used to address a phenomenon that exists outside of a single organisation. It usually describes intractable challenges with an implied sense of futility, like when people say, “We cannot change the system” or “it will take a long time to change the system”. This casual use of “system” limits its potential to frame wider conversations that can enable society to harness the rapid growth of knowledge and data, and its implications to understand complex adaptive systems.
The thesis is anchored in Systems Oriented Design (SOD) and draws on academic literature, published policy, and the author’s experience to propose an institutional construct called verksted. A verksted convenes actors from practice, research, and education towards shared sense-making of complex situations that cross boundaries. The boundaries are, real but imagined constructs, between organisations, across disciplines and locations, and levels of expertise and governance.
The first part of the thesis reviews literature on systems, societal systems and systemic interventions. It adds a review of literature on collaboration, complexity, enterprise architecture, and digitalisation. The second part reviews the health system as an internationally recognised concept that is also a critical societal system in many countries. This review then zooms in on the Norwegian health system, its evolution, current structure, and central policies. It describes SOD-H, a framework to elaborate how system-orientation can be applied to sense-making and sense-sharing. The third and final part explains the concept of “verksted” and its three core concepts: Verksted Loop, Verksted Capability Map and Verksted Topology. These concepts are used to review two organisations that exhibit characteristics of a verksted. The entities have different formats and structures within the Norwegian health system and are conceptually situated in the “Sense-making and sense-sharing” subsystem of SOD-H.
This thesis makes two contributions: 1) it explains the nature of a societal system using the health system as an example and 2) it conceptualises verksted as an autonomous yet networked, place-based physical facility where participants and their organisations can learn to navigate complexity in societal systems through collaborative sense-making. The thesis is directed at two audiences: a) the SOD community i.e. practitioners, researchers, and educators and b) the makers and influencers of innovation public policy i.e. funding agencies, industry associations, and labour associations.
An introduction sets the context, and a closing section discusses the hypotheses and suggests themes for further research. A prologue and an epilogue express my motivation for this thesis and my reflections on translating the research in practice. An appendix contains unfinished concepts and ideas as an invitation for others to explore SOD as an approach to transform societal systems.submittedVersio
From Radiance to Geometry: Identifying European Forest Clearings with Potential Heritage Value
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Fremtidens omsorg
No full textFremtidens Omsorg er et tjeneste- og interaksjonsdesignprosjekt som adresserer utfordringer i svangerskaps-, fødsels- og barselomsorgen i Norge, og utforsker digitale mulighetsrom gjennom strategisk bruk av design.
Et godt svangerskaps-, fødsels- og barseltilbud er en viktig del av kvinners helse. Dagens tilbud er preget av et fragmentert helsevesen med dårlig økonomi og lav bemanning. Effektivitetskravene går på bekostning av tilstrekkelig informasjon, oppfølging og kontinuitet. Derfor har vi undersøkt hvordan digitalisering og ny teknologi kan bidra til å støtte kvinnen og avlaste en helse- og omsorgstjeneste under press.
Vi har benyttet en brukersentrert, åpen og iterativ tilnærming for å identifisere og formidle utfordringene i omsorgen. Disse innsiktene har vi transformert til praktiske løsningsforslag som vi videre har anvendt strategisk for å adressere barrierer som hindrer innovasjon.
Vi har visualisert nøkkelkomponeneter av en fremtidig helhetlig digital plattform for svangerskaps-, fødsels- og barselomsorgen med mål om å sette kursen for innovasjon og stimulere til økt endringsvilje.Ved bruk av prototyping som et diagnostisk verktøy søker vi etter avdekke større systematiske utfordringer og skape et grunnlag for diskusjon om muligheter, utfordringer og nødvendige tiltak.
Prosjektet skaper verdi ved å fremlegge klare argumenter for forbedringer i omsorgen, inspirere til integrering av nye funksjoner hos tjenesteleverandører, og ved å fremme nye samarbeid og arbeidsmetoder i helseomsorgen. Målet er at fremtidens omsorg skal være preget av kontinuitet og støtte, med positive effekter for både familien og samfunnet som helhet.submittedVersio
The language of the long-house
No full textLast spring, I spent a few months in Brittany. I went to play boulioù (a local boule game) with the town’s elders when they started sharing their regret of no longer speaking their mother tongue: Breton. I found this testimony touching and absurd: to think that in just 50 years, the language that everyone spoke was forgotten by all.
I have always been interested in this ancient language. It was the mother tongue of my grandparents, the one they used every day, the one my mom understood but never learned, the one I only heard a few times during meetings with elders. The one future generations probably will never hear.
In Brittany, vernacular architecture has origins as old as the spoken language: the long house. It is a house typology where man and animals have coexisted for centuries. The typology has been extended over time depending on the need. It can sometimes reach more than 60 meters in length but never overpass eight meters in depth. With the industrialisation and economic development of the countryside, the Bretons simultaneously abandoned their language and houses. As a symbol
of social elevation, people started speaking French and built new modern homes, often next to the old vernacular structure. In this context, I wanted to understand the architecture of the longhouse and its language.
I started by focusing on a restricted geographical area: the municipality of Languidic. Located in southern Brittany, it is large enough to have a wide range of longhouses. I identified all the longhouses in the area and selected twelve for further analysis. From there, I ocused on the notable elements of the facade: windows, doors, chimneys, stone walls, and the visible layers of history.
I wanted to explore the longhouse as a whole, equitably examining each era that marks the building. New materials and solutions always meet new needs, something recent renovations tend to erase for the sake of a nostalgic view of the past. To practice and test my vocabulary of the long house, I chose a case study: the long house of Kerbléhan. Located on the west side of the town’s centre, it has not
experienced any major changes and remains in rather good condition despite not being inhabited since the 1970s.submittedVersio
Lasting Light
No full textThe objective of this project is to create a strategy for enhancing product longevity and combat premature product discard. Beyond product design, the approach involves systemic thinking to establish a robust support system.
By identifying user needs throughout the whole journey of furniture ownership, this project aims to emphasize preventative measures against premature product discard. To then demonstrate how these insights can be directly incorporated into product development.
The goal of this project is to adopt a holistic approach that integrates service design into product development. By identifying key service functions from the outset, the aim is to ensure that the resulting product seamlessly aligns with its support service. This approach enables the product to effectively leverage its support infrastructure, thereby maximizing its longevity and value to consumers.
This approach resulted in the combination of a support service and a modular lighting system for the home. The product leverages wood, an emotionally resonant material identified through user insights, to create a warm and inviting aesthetic. The modular design allows for various configurations, enabling users to customize the lighting to suit their needs and acumulate more pieces over time. Additionally, the modularity in combination with the support service ensures ease of repair, with replaceable parts that extend the product’s lifespan and maintain.
This project explored three interior design styles: Scandinavian, Mid-Century Modern, and 70s eclectic. Each style influenced the modular lighting system’s design, offering unique options. The Scandinavian style emphasized simplicity and natural materials, the Mid-Century Modern style focused on clean lines and organic curves, and the 70s eclectic style highlighted bold colors and geometric patterns. These varied styles demonstrate the product’s versatility and ability to integrate into diverse home environments.submittedVersio