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Strategies Influencing Financial Deepening In Financial Institutions: A Case of Commercial Bank of Africa Limited
No full textA Research Project Report Submitted to the Chandaria School of Business in Partial Fulfilment of the Requirement for the Degree of Master of Business Administration (MBA)This study examined the challenges faced by commercial banks that were associated with financial deepening. The study was guided by the study objectives that sought to: examine the influence of financial literacy on financial deepening at Commercial Bank of Africa (CBA) Limited, to determine the influence of network access on financial deepening at CBA Limited, and to examine the influence of technology on financial deepening at CBA Limited.
Descriptive design was used to identify the relationship between strategies (independent variable) influencing financial deepening (dependent variable) at CBA. The target population of the study was all the 136 employees of CBA, and the sampling frame was the official list of employees that was acquired from the organization’s Human Resource Department. Census sampling technique was used in the study because it involves all the population elements and it ensured that the results could be applied to the entire organization. The sample size for the study was 136 because of the defined sampling technique. Primary data for the study was obtained through the administration of questionnaires that were designed according to the specific objectives of the research. The questionnaire was pre-tested to gauge its appropriateness using the Cronbach Alpha. Data was analysed using Statistical Package for Social Sciences (SPSS). Descriptive statistics which included frequencies and percentages that were calculated for easier interpretation of the results. Inferential analysis of correlations and regression analysis were used to examine the existing relationship between the study variables. The study results and findings were presented in the form of figures and tables.
The study illustrated that financial deepening strategies at CBA focused on consumer financial literacy so as to ensure financial stability, and financial education had greatly helped consumers to find the information that they needed. Financial deepening strategies at CBA focused on ensuring financial accessibility and product/ service awareness. The financial deepening content at CBA concentrated on awareness regarding different forms and purposes of money used by its customers, it concentrated on teaching its consumers about financial products and processes they could use to manage risks, as well as about substitutes for financial products such as buying property, livestock or saving in banks, but it did not concentrate on awareness regarding the use of ATM machines for financial purposes.
The study revealed that regulatory burdens and the lack of infrastructure influenced the organization in expanding its banking services even though the firm was not reluctant in investing in matters of financial literacy and digital infrastructure for regional expansion. CBA had introduced “basic accounts” to facilitate simple access to deposit and payment services to its customers, and it did not impose account balances that would facilitate its customers accessing other banking products. The study indicated that the organization had promoted financial digitalization in order to facilitate customers’ access to banking, and it had “correspondents” or ‘service points” that offered a limit set of financial services acting as representatives of the organization.
The study established that IT had enhanced the competitive efficiency of the bank by strengthening its back-end and front-end administrative processes, and this had made the firm become actively involved in harnessing technology for the development of its banking services. CBA utilized Core Banking Solutions (CBS) to enable its customers operate their accounts from any branch of the Bank, regardless of where their accounts were held, and this ensured the firm delivered quality and efficient services to its customers, as well as the deployment of low cost ATMs that offered basic features such as cash withdrawal and balance enquiry for its customers.
The study concludes that financial literacy programs at CBA stemmed from lessons learnt from the organizations past experience, and it collected IT components to facilitate its ability to conduct its business effectively and efficiently, like the use of payments technology (transmission of payment messages, payment clearing and payment settlement) to ensure its customers were able to conduct their financial transactions at low-costs. The bank also used branchless banking in the form of mobile phone applications to provide cost effective methods of reaching out to its customers on a broad scale.
The study recommends CBA management to focus on introducing biometric ATMs and touch pads to enable the illiterate and semi-literate customers to open accounts with the bank, and to facilitate their ability to access and make use of ATM services. CBA management should also focus on creating business correspondents that will support the bank in extending its financial services and operations to local areas and residences
Factors Affecting Access to Credit By Small and Medium Enterprises in Kenya: A Case Study of Agriculture Sector in Nyeri County.
No full textA Project Report Submitted In Partial Fulfillment of the Requirement for the Degree of Masters of Business Administration (MBA)The purpose of the study was to access factors affecting access to credit by Small and Medium Enterprises (SMEs) from financial institutions in Kenya, a case study of Nyeri County. The research was guided by the following objectives: to determine the influence of firm’s characteristics on SMEs access to credit in Nyeri County, Kenya, to determine entrepreneur’s characteristics on SMEs access to credit in Nyeri County, Kenya, to establish the influence of financial characteristics on SMEs access to credit in Nyeri County, Kenya.
A descriptive research design was employed to gather quantifiable information through use of open and close-ended questions. The target population was 200 SMEs in agriculture sector that have been in operation for more than 3 years. Stratified random sampling was used to select a sample size of 67. Data was analyzed using descriptive statistics and Statistical Package of Social Sciences (SPSS). Data obtained was coded according to different variables and descriptive statistics such as frequencies, mode, mean percentiles, variances and standard deviations was used to interpret. Tables, figures and charts were used for analysis and interpretation of data. Pearson correlation and regression analysis was done to determine the influence of independent variables on the dependent variable.
The findings on firm characteristics and access to credit revealed that majority of the respondents agreed that size of a firm and location affects access to finance and older firm (more than 3 years) have more experiences of applying for loans than younger firms below 3 years. Credit does not enable SMEs to meet their expansion plan.
The findings on financial characteristics and access to credit revealed that respondents agreed that they have adequate book keeping records hence easy access to credit and audited financial statements and lack of collateral affects access to finance. Financial institutions are more reluctant to provide long term finance to SME’s and credit does not have a positive effect on business performance and growth.
The findings on entrepreneur characteristics and access to credit revealed that banks prefer women to men when issuing credit. Use of networking does not influences access, groups/chama to financeuse of political ties and level of education / training does not influence access to finance.
The study concluded that small SME’s experience a challenge accessing loans from banks as compared to big SME’s, location of a firm also affects access to finance, banks prefer lending to women than men, access to finance is not influenced by networking, applying as a group, political, SME’s have adequate book keeping records which have made it easy for them to access credit; audited financial statements and collateral are needed before a loan is approved. SME’s are not able to generate profit due to challenges accessing credit, credit does not enable SME’s achieve or meet their, banks are reluctant to issue SME’s loan and credit does not have a positive effect on performance and growth.
The study only focused access to credit by SME’s in the agricultural sector. It is recommended that other studies be done to determine other factors that affect access to finance. Further studies should also be conducted on the role of financial sector in development of agriculture sector
External Factors Inhibiting Growth of Non Deposit Taking Microfinance Institutions in Kenya: A Case Study of Speed Capital
No full textA Research Project Report Submitted to the Chandaria School of Business in partial fulfilment of the requirement for the Award of the Degree of Masters of Business Administration (MBA)The aim of the study was to investigate the external factors inhibiting growth of non-deposit taking microfinance institutions in Kenya. The study will focus on a non-deposit taking MFI located in Nairobi, Speed Capital. The study aimed to answer four research questions: what is the role played by the regulatory environment in the growth of non-deposit taking microfinance institutions, what is the role played by technology in the growth of non-deposit taking microfinance institutions, what is the impact of a non-deposit taking microfinance institution’s location in their growth and the role played by capital adequacy in the growth of non-deposit taking microfinance institutions. The study adopted a descriptive research design. Speed Capital was selected purposively and stratified random sampling was used to sample the target population which included board of directors, senior management, middle level management and non-management staff of Speed Capital. Census sampling technique was used and the sample size was established as 99 respondents. The questionnaire was used to collect information on the independent variable while secondary data was used to collect information on firm growth. Descriptive statistics (frequencies, percentages, mean and standard deviation) and inferential statistics (correlation and regression) were used to analyse the data. The correlation results showed a positive and significant relationship between regulatory framework, technology and capital adequacy, but there was a positive and insignificant relationship between location and growth of non-deposit taking MFIs. The regression analysis showed that the study independent variables explained 40.2 % change in growth of non-deposit taking MFIs. The ANOVA results indicated that this change was statistically significant. The multiple regression analysis further confirmed that a change in regulatory framework, technology and capital adequacy led to growth of non-deposit taking MFIs and this was significant. Based on the findings, the study concludes that regulatory framework, capital adequacy and technology were the external factors inhibiting growth of non-deposit taking microfinance institutions in Kenya. The study further concludes that location does not inhibit growth of non-deposit taking microfinance in Kenya. The study recommends for further study, other factors perceived to influence growth of non-deposit taking MFIs such as corporate governance, capital structure, corporate social responsibility and role played by devolution
Effects of Organizational Distinctive Capabilities On Organizational Performance In Telecommunication Industry In Kenya
No full textA Research Project Report Submitted to the Chandaria School of Business in Partial Fulfillment of the Requirement for the Degree of Masters in Business Administration (MBA)The general objective of the study was to investigate the effects of organizational distinctive capabilities on organizational performance in telecommunication industry in Kenya with reference to Safaricom Limited. More specifically, the study sought to: establish the effect of firm resources on organizational performance in telecommunication industry in Kenya; determine the effect of organizational culture on organizational performance in telecommunication industry in Kenya; and to assess the effect of top management commitment on organizational performance in telecommunication industry in Kenya.
This study adopted the descriptive research design. The target population for the study is the staff at Safaricom Limited’s headquarters, with a population of 160 employees. The sample size was 115 respondents out of a target population of 160. The study used both primary data by use of structured questionnaire and secondary data from annual financial reports which were largely quantitative and descriptive in nature. Both descriptive and inferential statistics were conducted. Descriptive analysis involved the use of Mean and standard deviations as measures of central tendencies and dispersion respectively. Inferential statistics was on the other hand done to show the nature and magnitude of relationships established between the independent and dependent variables using regression analysis to make inferences from the data collected
A significant and positive correlation was also established between firm resources and organizational performance. Most respondents particularly highly agreed that the company has adequate cash flow to finance its business activities (4.392); the company carries out staff trainings frequently (4.361); the company maintains a corporate image that earns the firm a competitive edge over the firm’s competition (4.351); the company has adequate technological resources to finance the firm’s business activities (4.342); the company has adequate equipment to enable the firm execute its organizational goals (4.332); and that the company has adequate financial resource to finance its organizational goals (4.329).
The study also established a significant and positive correlation between organizational culture and organizational performance. A majority of respondents high agrees that the organizational focus is to be on the leading edge/ being an industry leader (4.354); innovation, risk-taking and challenge are embraced with a view to allow staff perform to their full potential (4.348); the long-term emphasis is on staff empowerment, growth and development to realize optimum staff performance (4.312); leaders are mentors/parental heads, encouraging and sociable to motivate staff towards meeting expected performance levels (4.261); staff are commitment to experimentation and thinking differently to enable the company earn a competitive edge in the industry (4.226); in the firm, success means gaining unique and new products/services hence a competitive edge in the industry (4.201); managers coordinate, organize and monitor people and processes towards realizing firm goals (4.191); and that stability, performance and efficient operations are long-term goals (4.014).
It was further established that a significant and positive correlation exists between top management commitment and organizational performance. A majority of respondents were found to highly agree that top management arranges adequate resources for employee education and training with a view to optimize staff and organizational performance (4.162); top management talks enthusiastically about what needs to be accomplished in order to realize superior organizational performance (4.111); top management strongly encourages employee involvement in quality management and improvement activities in order to realize superior employee performance (4.101); top management expresses confidence that the organization will achieve its goals hence motivation among staff to perform to expectations (4.098); top management actively participates in quality management and improvement process with a view to an a competitive edge in the industry (4.063); and that top management pursues long-term business success (4.003).
The study concludes that Firm resources significantly and positively affects organizational performance. The observed improvement in organizational performance over the last 5 years can significantly be attributed to significant investments in firm resources including finances, equipment, technology, knowledge and manpower. The study also concludes that organizational culture has a significant and positive effect on organizational performance. The observed improvement in organizational performance over the last 5 years can also be significantly attributed to a participatory, friendly and adaptable organizational culture among employees across different managerial levels in the firm. The study further concludes that top management commitment significantly and positively affects organizational performance. As such, top management commitment has also played a significant part in the observed improvements in organizational performance over the last 5 years.
The study recommends that to further realize better organizational performance going forward, there is need for firms in the telecommunication sector to invest in key resources including a competent workforce, money, equipment, efficient and cost effective technologies, equipment and knowledge. To record improved firm performances, firms within the telecommunication industry also ought to create an organizational culture that is cohesive, adaptable and friendly between leaders and staff. There is need for employees to be allowed latitude to be creative and innovate within the confines of organizational goals. It is thus hereby recommended that executives in firms within the telecommunication industry ought to provide adequate support and commitment to various business activities and operations aimed at attaining organizational goals. These may include among others, availing pertinent resources in time, involving employees in their strategic meetings and giving moral support whenever required
Assessing Factors Influencing Wi-Fi Security Implementations in Nairobi’s Central Business District
No full textA Project Report Submitted to the School of Science and Technology in Partial Fulfillment of the Requirement for the Degree of Master of Science in Information Systems and TechnologyThe technology scene in Kenya has seen tremendous growth in recent years. Many citizens own gadgets with internet and wireless access capabilities leading to a heavier online presence. By the end of March 2017, the Communications Authority of Kenya recorded 40.5 million registered internet users. Mobile data/internet subscriptions were 21.5 million contributing to 99% of the total internet subscriptions. Kenya’s internet bandwidth stood at 2,906.8Gbps (CAK, 2017).
Internet Service Providers (ISPs) such as Safaricom, Jamii Telecommunications (JTL) and Zuku have been successful in providing wireless network access to organizations, small-medium business owners and home users alike (CAK, 2017).
Wired networks require physical connection through cables to access the network. By contrast, Wi-Fi networks broadcast Radio Frequency (RF) signals into the air for any wireless device within reach to access. This opens Wi-Fi networks to vulnerabilities such as eavesdropping, Denial of Service (DoS) attacks, MAC spoofing and evil twin attacks (Zou, Wang, & Hanzo, 2015).
The purpose of this study was to assess the factors that influence the level of security implementations on Wi-Fi networks in Nairobi’s Central Business District (CBD). Using and extending the Protection Motivation Theory, the study tested the socio-cognitive factors influencing decisions to implement security measures on Wi-Fi networks. The study examined the influence of Perceived Vulnerability, Perceived Severity, Rewards, Response Efficacy, Self-efficacy, Response Cost, Vendor Support and Pressures on the Intent to secure Wi-Fi networks. Intent is then measured against the implemented Wi-Fi security measures observed.
The descriptive design approach was used to review the Wi-Fi security implementations in place. This involved conducting two wardrives within Nairobi’s CBD. The population for this study was the number of Wireless Access Points (WAPs) that were discovered. This was an average of 1816 WAPs.
Out of this, the sample size was determined by use of convenience sampling where 45 WAPs from Moi Avenue, Mama Ngina Street, Kimathi Street and Kaunda Street were tested. A limiting factor to the number of WAPs used in the sample size was the ability to identify specific business premises from the name given to Wi-Fi hotspots. Some of the buildings hosted numerous businesses and it was not possible to access or get cooperation from every office.
Data from the wardrive was collected by use of Kismet and BlueNMEA. It was then mapped to Google Maps using GisKismet. A questionnaire was used to measure the various factors in the research model. The questionnaires were distributed to the 45 businesses from the sample size. The data was analyzed using PLS-SEM, because it is suited to studies with small sample sizes and for exploratory model building.
The structural model met the requirements for composite reliability, convergent and discriminant validity. The measurement model explained 78% of the variance in the dependent variable, Intention to implement Wi-Fi security. Three of the nine hypotheses put forward were supported by the data. This shows that rewards, response-efficacy and pressures significantly affect the intention of users to implement Wi-Fi security. Perceived Vulnerability, Perceived Severity, Self-efficacy, Response Cost and Vendor Support are statistically not significant in determining the intention of users to implement Wi-Fi security.
It is recommended that future research make use of online survey instruments so as to reach more respondents. Wardriving efforts with consent from participants can include penetration tests of Wi-Fi networks discovered, as this may have a stronger influence on recommending implementation of Wi-Fi security
Adoption Patterns of E-Newspapers by the Faculty of Institutions of Higher Learning in Kenya: A Case of United States University - Africa, Main Campus, Nairobi
No full textA Thesis Submitted to the School of Science and Technology in Partial Fulfilment of the Requirement for the Degree of Master of Arts in Communication StudiesThis study investigated the adoption patterns of e-newspapers by institutions of higher learning in Kenya. It focuses on the faculty of United States International University, Main Campus, and Nairobi. The specific objectives of the study were to: examine the relationship between demographic characteristics; cost of e-newspapers in contrast to print newspapers and; ease of access of e-newspapers and adoption of e-newspapers by faculty of institutions of higher learning. The study adopted two theoretical foundations namely: Diffusion of Innovation Theory and Technology Acceptance Model. Based on the descriptive research design, the study obtained data from 119 members of staff of the university drawn from 29 departments (26 academic departments as well as 3 other departments (administration, library services and, sports). Data was collected by use of a structured questionnaire and analysed using descriptive and inferential statistical procedures. The regression model adopted shows that there was overall significant relationship between all the independent variables and the dependent variable of the study. As such, all the variables affected the adoption patterns of e-newspapers. The findings show that demographic characteristics age, income, level of education and the place a person lives (rural or urban areas) are key determinants to the adoption of e-newspapers. All in all, the findings show that cost is a key determinant of adoption of e-newspapers and, that the more newspapers can be afforded, the more universities could adopt them. Furthermore, the support offered by media houses would go a long way in enhancing adoption and vice versa. Evidently, ease of access influenced adoption of e-newspapers. This is more so due to the fact that they can be searched easily, quickly and more comprehensively than the print versions. In the backdrop of the study findings, several recommendations were made based on the study variables. Since the sample size for this study was relatively small, future studies should adopt stratified sampling and incorporate a larger sample size. This is likely to give a more comprehensive overview of adoption of e-newspapers by the faculty of institutions of higher learning. A comparative study in other institutions of learning divided by calibre of the institutions to gauge the strength of the factors influencing adoption of e-newspapers would also give more insight to adoption patterns of e-newspapers. Seeing that ease of access of e-newspapers affected the level of adoption of these newspapers, it is vital for media houses to make these newspapers ease to search and access through most devices that have internet connectivity
Influence of the Media on Foreign Policy of a State: A Comparative Analysis of Kenya and Britain
No full textThesis Report Submitted To The School Of Humanities And Social Sciences In Partial Fulfillment Of The Requirements For The Award Of The Degree Of Master Of Arts (International Relations) United States International University – AfricaThe media has in recent history especially towards the end of the cold war been a key factor in the formation and exercise of foreign policy by states. The media has the ability to influence decision making as well as set the conditions that states as actors consider in foreign policy processes. However, this ability have been thought of to change from developed to developing countries. It is this perplexing issue that this study sought to examine as it set out to find out the influence of the media on a state’s foreign policy through a comparative analysis of Kenya and Britain. Theoretically the study capitalized on several theories that include the structuralist perspective, Liberal-pluralism and the Hypodermic needle perspective which were triangulated in order to bring a broader and conclusive view of the subject matter. Methodologically, this study was a comparative study which employed the few-country comparisons of the comparative approach in order to bring out the cases of the two countries. It depended on qualitative secondary data in the process of understanding the subject matter. Secondary data was analyzed through content analysis where relevant information was sifted through noting patterns of issues that relate to the subject matter. These recurring issues were used for making inferences. The study found out that the media alone has little power to shape foreign policy but this is highly dependent on the level of development of a country. It may have the ability to influence minor issues and small aspects of foreign policy. The study concluded that the success of the media to influence foreign policy is dependent on the policies it attempts to pressure; its role and influence though differs from time to time and it remains in close relation to other factors that influence foreign policy; in developed countries where the media is generally private owned influence is wider and deeper that in developing countries where most of the media suffers manipulation in the hands of government; the governments in these states also have stakes in private media which it uses to manipulate outcomes; and lastly, the degree of mass media impact is dependent on the stage the policy is in and mainly varies from insignificance to substantial. This study recommends that a body governing the accuracy of the information the media is projecting should be put in place. The media should be keen to influence foreign policy through availing the right quality and quantity of information to inform policy especially in developing states where the media is backward and media personnel remain inadequately trained and equipped to handle high level issues. It thereby recommends for the empowering of public and media institutions on information sharing especially on issues of conflict management as this will improve public confidence in information channeled by the media. Further to this the study recommends that the media which is a multidisciplinary field should borrow a leaf from a range of fields in the academic disciplines. Developed states have a strong background on the applied and practice based research which is key in the media for purposes of credible and exact data. This should also be applied by the developing states
The Role of Balanced Scorecard in Measuring Supply Chain Performance: A Study Of National Oil Corporation Of Kenya
No full textA Research Project Report Submitted to the Chandaria School of Business in Partial Fulfilment of the Requirement for the Degree of Masters in Business Administration (MBA)The general objective of this study was to examine how the implementation of the Balance scorecard has affected Supply Chain Performance at National Oil Corporation. The specific objectives were to evaluate the effect of customer perspective on supply chain performance, measure the contribution of financial perspective on supply chain performance, evaluate the effect of internal processes on supply chain performance, and assess the influence of learning and growth perspective on supply chain performance.
The research design selected for the study was descriptive research. Descriptive research uses data gathered on a group to describe or reach conclusions about the group under study. For the purpose of this study, the parameter was the employees of the corporation under study. National oil has a total number of two hundred and twenty-three (223) employees. The study focused on employees in Strategic Planning, Customer service, Finance, supply planning, operations, and marketing, procurement and Business Continuity departments. The mentioned departments were chosen for the study because they are in the direct line of the variables under study. The study selected stratified random sampling for collection of quantitative data and purposive sampling where individuals in senior management were selected to provide an in-depth knowledge about the variables under study. For the descriptive study 30% of the sample frame was selected as the sample size targeting 43 respondents, while for the qualitative data a sample size of 4 employees were selected for the purposive study.
Quantitative data was collected using a structured questionnaire for the quantitative data, which was administered via online data collection tool called Google forms. The questionnaire/google form was directed to employees of the sample size of 43. The questionnaire encompassed twenty one questions. Qualitative data was collected with the help of an interview guide administered by recording the interview and also through an online based data collection tool, google forms; the list of questions were semi-structured. These questions gave attention to the variables under study. Data was analyzed using inferential method whereby hypotheses of the independent and dependent variable was analyzed by use of correlation coefficient from which a relationships were tested using the Pearson product-moment correlation. An independent t-test was also used to compare the independent variables under study. The reasonableness behind the selected data analysis methods was to search for relationships or correlations between and among
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variables under study. Descriptive Statistics was used to measure and compute each variable of data; and was done through use of measures of central tendency (mean, mode, median), measures of dispersion (standard deviation).
Effects of customer perspective on supply chain performance being the first objective revealed that the service charter is an important tool for ensuring service delivery is efficient to ensure customer satisfaction. Majority of the respondents knew about their departmental service charter, which indicated that service delivery is an important aspect to customers. The study also measured respondent’s involvement on use of the BSC as a tool of maintaining customer relationship with the corporation, and an average number said the BSC was slightly involved while a smaller percentage of respondents said the BSC is not involved in service delivery.
The second objective, the effect of internal processes on supply chain performance, proved that the departmental policies and working instructions are indeed aligned to corporate strategy. Most respondents agreed that they understand the procedures that affect their department and that departments review and reassess the processes whenever there are service delivery difficulties. Respondents were asked the measure used in assessing their adherence to policies and procedures, the highest percentage acknowledged that evaluations are done both qualitatively and quantitatively.
From the analysis of the contribution of financial perspective on supply chain performance as the third objective, it was established that respondents agreed that revenue collection is done in a timely manner and that financial audits are done and communicated by the corporation management, which is an indication of transparency, by the management team. respondents agreed to the fact that constant monitoring of debtors and adherence to credit limit policies are observed and that there is accountability for petty cash.
Analysis of the fourth objective, influence of learning and growth perspective on supply chain performance, this being the perspective that provides feedback through reviews; as shows what was well done and what needs improvement. Respondents were therefore asked to provide the extent to which they acknowledged certain aspects touching on their learning and growth within the corporation. It was noted that most of the respondents agreed that their skills and capabilities drive improvement of the organization. Of all the
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respondents, most agreed that performance appraisals are done as scheduled in the corporate plan.
In conclusion, the effects of customer perspective on supply chain performance is highly influenced by the customer relationship management. Customers should be involved in decisions that affect them. Internal processes that work for the organization lead to increase in supply performance. Policies are therefore important as they can be the basis of measuring performance. A focus on the financial performance expected serve as crucial yardstick upon which supply chain performance is measured, this is a just contribution of financial perspective to supply chain performance. Learning and growth perspective defines the core competence, skills and the corporate culture needed to support the organization’s strategy, training of employees should be considered to reinforce employee capability.
Recommendation was made on customer retention with the need to constantly carry out customer satisfaction survey. Formal documentation of customer complaints ought to be observed, officially handled and feedback given, these are important aspects in ensuring good performance on supply chain performance. For internal processes, firms need to undertake regular reviews of their policies and processes to establish if the policies are working and if they are strategically aligned to the overall objectives of the firm. The study confirmed that there is a high correlation between sufficient budget and supply performance. There is need to ensure financial information is communicated to encourage transparency by management. Finally, to measure the influence of learning and growth perspective on supply chain performance, the perspective needs to clearly bring out the organizations’ core competence, skills and corporate culture needed to support the organization’s strategy
Influence of Strategic Business Expansion and Process Automation on Market Share Growth: A Case of Kenya Commercial Bank
No full textResearch Project Report Submitted to the School of Business in Partial Fulfilment of the Requirement for the Degree of Masters in Business Administration (MBA)The study sought to assess the influence of strategic business expansion and process automation on market share growth with specific reference to Kenya commercial bank. The study focused on three key specific objectives: to determine the effect of strategic business expansion on market share growth at KCB; to establish the influence of strategic business process automation on market share growth at KCB; and to establish the challenges of strategic business expansion and process automation faced by the Commercial Banks in Kenya.
The literature has demonstrated that both strategic business expansion and process automation affect market share growth which was in line with the primary findings which showed significant association between strategic business expansion and market share growth of the bank. Applying cross sectional research design, the study targeted KCB employees in 10 (50%) of the 21 KCB branches in Nairobi County based on their geographical location in the county, while applying Slovin’s formula to come up with 68 participants who comprised of business development officer; product development officer; customer care and operations officer.
Primary data was collected using questionnaires while secondary data was gathered using publications from World Values Surveys, government records, non-profit organisations (NGOs) records and media articles related to the topic under investigation. Pilot study was conducted using a random sample of 10 employees from Moi Avenue and Tom Mboya KCB branches to ensure consistency of the questionnaire. Chi square (χ2) and Pearson’s correlation analyses were applied in this study to determine the effect of strategic business expansion on market share growth; and to find out the relationship between strategic business process automation and market share growth at KCB respectively.
Principle component analysis method was applied to extract predominant challenges of strategic business expansion and process automation faced by the Commercial Banks in Kenya. The findings showed a positive linear correlation between strategic business process automation and market share growth at KCB. The study concluded that there was significant association between strategic business expansion and market share growth of the bank. The study recommends that for KCB and other commercial banks to undertake expansion strategies should ensure the best strategies for expansion, be financially stable to implement the expansion, ensure that there is an attractive market before expanding and have appropriate and adequate workforce to implement the expansion
Significance of Mission Statement, SWOT Analysis and Leadership as Tools for Effective Performance In The Case Of Children’s Homes In Nairobi
No full textA Research Project Submitted to the Chandaria School of Business in Partial Fulfillment of the Requirement for the Degree of Masters in Business Administration (MBA)The purpose of this study was to research on the significance of Mission Statement, SWOT Analysis and Leadership, as tools for effective performance in the case of children’s homes in Nairobi, Kenya. The study focused on testing three research questions, specifically targeting these homes. The three research questions were: first, how does specifying a mission statement affect the performance of a children’s home; secondly, how does having a SWOT analysis affect the performance of children’s homes and lastly, how the leaders’ role in strategy implementation affect the performance of children’s homes. The study adopted a descriptive research design with a census of 32 children’s homes in Nairobi area. Data was then collected through a pre-tested research questionnaire. Thirty one out of thirty two of the targeted population returned the completely filled questionnaire. The percentage of the response was at a rate of ninety seven percent (97%). The data was then received and analyzed by use of the R and SPSS computer statistical packages with descriptive, graphic and inferential statistics computed to test the data. The findings of this study confirmed that there is a direct positive correlation between having a mission statement and the performance of a children’s home. The study concluded that the children’s homes with well written mission statements performed better in terms of meeting the needs of the children. The findings of the study also confirmed that having a SWOT Analysis in an organization, positively impacted its performance. The members of the organization were clearly aware of their strengths and opportunities and took advantage of them for more positive organizational results. The study also found that the different children’s homes were aware of their weaknesses and were working on altering them. They were also aware of the threats they were facing and had set plans that could cushion them against these external factors. The findings of the study also concluded that there was a direct correlation between the leadership of the organization and the impact on its performance. The employees whose leaders engaged them and inspired them during the strategic planning process were more stimulated and more productive in the organization. The study concluded that these strategic design features, when implemented by non-profit organizations in an official and methodical process, improved the performance of the home significantly. The conclusion was that there is a direct correlation between strategic planning and positive performance. It also concluded that engaging the different levels of staff in the planning of the strategies, goals and objectives, had an affirmative association in improvement of
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organizational performance. In line with the findings, the study recommends that the management and board members of children’s homes adopt the writing of clear mission statements as it directly influences the performance of the organization. In the same breadth, for the organizations that already had SWOT analysis, it is recommended that the persons doing the analysis engage the employees so that they are all clear on the meaning of the data and how it directly affects their working environment both internally and externally. Finally, the leadership of the institutions are recommended to be more engaged in the encouragement and inspiring of the employees and staff members, as the employees tend to be more productive when they have a leader who promotes creativity and innovation. To further the research, it is recommended that this study be replicated in other areas of the country, as the study only focused in Nairobi area. In addition, the employee engagement can be broadened to each level of management and similarly the moderation effect to the different stages of the strategic planning process