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Influence of Board Diversity on Organizational Performance: A Case Study of East African Breweries Ltd
No full textA Project Report Submitted to the School of Business in partial fulfillment for the requirement for the Degree of Masters in Business Administration (MBA)The main purpose of this study was to investigate the factors affecting board diversity Kenya'with a specific reference to EABL. This study was guided by the following three
research questions: How does age diversity on the board affect performance of how does gender diversity on the board affect performance of EABL? And how academic diversity on the board affect performance of EABL? A descriptive and'an inferential research design were adopted for this study. dependent variable of the study was board performance while the independent variables of the study were gender, age and academic qualifications. The targeted population consisted of thirty board members and top management. Proportionate stratified random sampling technique was used for this study. The primary data collection tool used administered questionnaires. A pilot test was conducted with a few respondents before questionnaire was reviewed and then distributed to the selected sample. The collected in this study was analysed using descriptive statistics through SPSS windows to provide simple summaries in form of tables, figures and explore relationships between responses to different questions, correlation and regression was used substantiate the relationship between the independent and dependent variable.
The findings regarding the demographics characteristics indicate that men dominate top management as much as the women with a ratio of equal women and men. indicators clearly showed that most of them are aware of gender inclusion at the level.
Regarding the second research question for the age affecting performance of indicates that most of the board members were above fifty years of age. Conversely,
employees could move up the hierarchy and so many of the employees had worked for many years.
Finally, on the third research question on academic qualification affecting performance
shows that majority of the strategies that foster high performance in EABL aren't necessarily on the diversity of a candidate's career during recruitment. Majority of
board members and top management still trend in their major career paths. They agreed that specialization and academic focus was important in certain areas.
Lastly, the value of R=squared indicated a high confidence level of EABL performance predicated on age, gender and academic qualification data and that F-value was relevant. The model is fit for all age, gender and academic qualification data since significantly predicts EABL performance hence there is a relationship.
The results revealed that board diversity accounts only for a small percentage of variation in the performance of EABL. This study reveals that a huge percentage of variation in the performance of E A B L is explained by other factors.
The conclusions made are that age, gender and academic qualification have a positive
effect on EABL performance Moreover, the study showed that diversity affects
performance and in this regard, companies should implement various forms of diversity
to increase their overall performance.
The recommendations that were made are that companies in FMCG sector in Kenya
should pay more attention to all the above-mentioned diversity factors in order to remain
relevant and competitive in the market while at the same time conforming to the human
resource best practice
Here is how you can bond with your boss
No full textA Newspaper article by Scott Bellows, an Assistant Professor in the Chandaria School of Business at USIU-AfricaAn employee’s ability to build workplace relationships stands as a critical predictor of career success often more than even office competency. Inasmuch, following last week’s Business Talk article in the Business Daily titled “Disclosures that can wreck office relations”, several readers inquired about how to build bonds with their bosses as well as what and how to disclose.
As stated last week, bosses should refrain from much personal disclosure to subordinates. However, regarding employee disclosures upwards to managers, such interaction should be fostered. Research by Kerry Gibson, Dana Harari, and Jennifer Marr shows that disclosure upward does not psychologically hurt a work relationship.
Social and health science research across Sub-Sahara shows that Africans dislike personal disclosure in general, even within our own families. However, some disclosure of personal triumphs and failures exists as critical to building affective emotional bonds with others, including one’s boss. So in trying to build work bonds, remember the following eight office political action steps.
First and most obvious, build good working relationships, especially with your boss. Disclosure and building personal bonds remain acceptable methods. People tend to like those who they view as similar to themselves. So, take up some of the same hobbies and interests as your manager then disclose and discuss them with your boss
An Exploration of Gender Based Violence in Online Print Media Stories on Prominent Women Journalists in Kenya
No full textJournal ArticleThis is an exploratory qualitative study that was commissioned by the Association of Women in Media (AMWIK) explored the nature, type and trends in Online Violence against women journalists in Kenya. This paper submits extraction that provide the context in which Technology Based Violence facilitates indirect acts of bullying based on rumours and gossip perpetuated thought anonymous sources and spread like a fire online.
Content analysis of various stories from online magazines such as Kenyayote, Ghafla, Kenyan-post, Softkenya, Kenya-today, Najee, Mpasho, Tuko, Kenyabuzz, Nairobiwire, Kahawatungu, Cyprian Nyakundi, The Standard, Nation and The Star among others provided the fodder to carry out sentiment analysis as sifted by NVIVO 11 to understand what bullying tactics are transferred online from similar offline experiences.
Purposive Sampling based on listing from an online website ‘Kenyayote’ that aggregates stories and media content in Kenya, was used to select the top or most influential women journalists in the study. A sample of 17 women journalists was purposively selected and stories about them from the entertainment sections of these online magazines
Key words: Online violence, Technology Assisted Violence, Gender Based Violence, Women Journalist, Cyber bullyin
Vice Chancellor's New Year Message
No full textA New Year's message by the Vice Chancellor of USIU-Africa, Prof. Paul ZelezaDear USIU-Africa Community,
I would like to take this opportunity to welcome you all back for the 2017
Spring Semester!
Join me also in welcoming our freshmen and graduate students who are
joining us this semester, as we offer them all the necessary support they
require to begin their academic journey here.
I did report in my end of year message, what an extraordinary year
2016 was, in which we welcomed thousands of new members to our
community, launched major new initiatives and programs and continued
on our remarkable journey as Kenya's oldest and most innovative private
university, and as the region's only dually-accredited institution, whose
ambition is to offer a global perspective as a premier institution of
academic excellence
Customer Perception of Electronic Banking Service Quality Provided By KCB Bank Kenya Ltd: A Case Study of UN Gigiri Branch
No full textA Research Project Submitted to the Chandaria School of Business in Partial Fulfillment of the Requirement for the Degree of Masters of Science in Organizational Development (MOD)The purpose of this study was to examine the customer perceptions of electronic banking service quality provided by the Kenya Commercial Bank (KCB), United Nations Gigiri Branch (UN-Gigiri). The study was guided by a number of research questions; what are the customers’ perceptions of the reliability of electronic banking services provided by KCB Bank Gigiri Branch?, what are the customers’ perceptions of the responsiveness of electronic banking services provided by KCB Bank Gigiri Branch and what are the customers’ perceptions of the security of electronic banking services provided by KCB Bank Gigiri Branch?
The research employed a cross sectional descriptive research design targeting customers of KCB-UN Gigiri Branch where a sample of 376 respondents was obtained. The respondents were identified using systematic random sampling technique. The collection of data was done through the use of questionnaires, and analyzed through descriptive statistics and inferential statistics. The descriptive statistics consisted of frequencies, mean, standard deviation and skewness. Inferential statistics were also used in the application of inductive reasoning. The independent t-test was used, being the most appropriate parametric test for interval measurement. Correlation analysis and multiple regression analysis were used to explore how the dimensions of perceived service quality relates to the expected service quality. For this purpose, Pearson correlation coefficients was calculated. In addition, multiple regression analysis was adopted to examine the relationship between the combination of perceived service quality dimensions and expected service quality.
The findings on reliability of electronic banking services indicated gaps between the various variables of expected and perceived reliability of electronic banking. The highest gap between expected and perceived reliability of electronic banking was observed in, when KCB promises to do something it does while the least gap was observed in, KCB employees perform the services right the first time. Further, the study revealed that there is a significant weak positive relationship between perceived and expected reliability of electronic banking services. The study further revealed that there was significant difference between the mean of expected and perceived reliability of electronic banking services.
The findings on responsiveness of electronic banking services indicated gaps between the various variable of expected and perceived responsiveness of electronic banking services. The highest gap was observed in; KCB informs customers exactly when services will be performed while the least gap was observed in; KCB is always willing to help customers access its products. The regression analysis conducted revealed that there was an average relationship between perceived and expected responsiveness of electronic banking services. A paired sample t-test conducted revealed that there is a statistically significant difference between the mean of expected and perceived responsiveness of electronic banking services.
The findings on security of electronic banking services gaps were observed between expected and perceived. The highest gaps were observed in; am not worried about the security of electronic banking services while the least gap was experienced in; I trust the technology that electronic banking services use. A regression analysis conducted between perceived and expected security of electronic banking services showed a significant weak and positive relationship between perceived and expected security of electronic banking services. Further, a paired sample test conducted revealed that there is a significant differences in means of perceived and expected security of electronic banking services with the mean of perceived security of electronic banking being less than the mean for the expected security of electronic banking services.
The study findings lead to a conclusion that indeed reliability of banks in providing services to its customers is a key contributor to service quality. Providing service in a timely manner is highly appreciated by customers. Customer service quality may be achieved in the banking sector when the service provider is willing to assist its customers when required. Based on the findings it was concluded that banks need to protect their data from all kinds of security threats. Further, customers’ electronic banking information should be handled with the privacy and security it deserves.
The study recommends the need for commercial banks in Kenya to always ensure that their electronic banking services remain reliable to their customers if indeed they need to remain competitive in the market. The study further, recommends the need for banks to innovate ways of enhancing the way they respond to a customer needs and improving the existing so as to avoid service breakdowns. Banks need to consider security as one of the strong considerations in enhancing electronic banking service quality. This can well be achieved through the creation of a real time security monitoring departments