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PENGARUH RELIABILITY, ASSURANCE, RESPONSIVENESS, EMPATY DAN TANGIBLE TERHADAP KEPUASAN KONSUMEN PADA NASI GORENG 69 DI LIPPO MALL SIDOARJO
No full textABSTRAKSI
Indra Devi Puspitasari. 2018. Pengaruh Reliability, Assurance, Responsiveness, Empaty dan Tangible Terhadap Kepuasan Konsumen Pada Nasi Goreng 69 Di Sidoarjo. Skripsi ini telah dipublikasikan Fakultas Ekonomi Universitas Muhammadiyah Sidoarjo.
Pada era globalisasi sekarang ini dunia bisnis memiliki persaingan yang semakin ketat, apalagi perusahan dalam bidang industri kuliner. Pada dasarnya manusia memilik kebutuhan yang sama, tetapi karena budaya maka ebutuhan ikut berbeda. Kebutuan manusia yaitu kebutuhan fisiologis atau dasar, kebutuhan akan rasa aman dan tentram, kebutuhan untuk dicintai dan disayangi,kebutuhan untuk dihargai. Kebutuhan fisiologis adalah kebutuhan yang paling mendasar, dimana kebutuhan tersebut adalah kebutuhan yang paling kuat dan yang paling jelas untuk mempertahankan hidup secara fisik. Salah satu dari kebutuhan fisiologis tersebut adalah kebutuhan akan makanan. Tujuan sebuah bisnis adalah menciptakan konsumen, dengan melakukan kualitas layanan yang erat dengan kepuasan konsumen. Membangun kepuasan konsumen adalah inti dari pencapaian profitabilitas jangka panjang.
Obyek dalam penelitian ini adalah konsumen yang membeli Nasi Goreng 69 Di Sidoarjo. Dengan teknik pengambilan sampel Nonprobability Sampling yaitu semua elemen dalam populasi tidak memiliki kesempatan yang sama untuk dipilih menjadi sampel. Dengan metode pengambilan sampel Accidental sampling. Jenis penelitian ini adalah penelitian kuantitatif. Teknik pengujian instrumen atau data dalam penelitian adalah uji validitas dan uji reliabilitas. Uji hipotesis yang berupa uji T dan uji F, dan untuk uji asumsi klasik yang berupa normalitas, multikolinesritas, autokorelasi, heterokedastsiitas, linieritas. Adapun tujuan dalam penelitian ini adalah untuk mengetahui pengaruh reliability, assurance, responsiveness, empaty dan tangible terhadap kepuasan konsumen.
Hasil penelitian yang diperoleh berdasarkan uji validitas dan reliabilitas menunjukkan semua pertanyaan dalam kuisioner dinyatakan valid dengaan hasil bahwa semua item variabel X1 X2 X3 X4 X5 dan Y adalah valid. Karena nilai korelasi (Pearson Correlation) lebih besar dari nilai r tabel. Dan untuk uji reliabilitas dari semua variabel adalah reliabel dengan diperoleh nilai Cronbach Alpha X1 X2 X3X4 X5 dan Y lebih besar dari nilai r tabel. Dan untuk uji hipotesis yang digunakan uji F diketahui ada pengaruh simultan dengan niali F hitung lebih besar dari nilai F tabel dan uji t diketahui ada pengaruh parsial dengan nilai t hitung yang lebih besar dari t tabel.
Berdasarkan keterangan diatas penulis dapat menarik kesimpulan bahwa terdapat pengaruh reliability, assurance, responsiveness, empaty dan tangible terhadap kepuasan konsumen Pada Nasi Goreng 69 Di Sidoarjo.
Kata-kata kunci : reliability, assurance, responsiveness, empaty, tangible, kepuasan konsumen.
ABSTRAKSI
Indra devi puspitasari. 2018. Effect of Reliability, Assurance, Responsiveness, Empaty and Tangible on Consumer Satisfaction At Fried Rice 69 In Sidoarjo. This thesis has been published by the Faculty of Economics, University of Muhammadiyah Sidoarjo.
In this era of globalization today the business world has increasingly fierce competition, let alone companies in the field of culinary industry. Basically humans have the same needs, but because of the culture then the need to participate differently. Human needs are the physiological or basic needs, the need for security and peace, the need to be loved and loved, the need to be respected. Physiological needs are the most basic needs, where they are the strongest and most obvious need for physical survival. One of the physiological needs is the need for food. The goal of a business is to create consumers, by doing a close quality of service with customer satisfaction. Building customer satisfaction is at the core of achieving long-term profitability.
Object in this research is consumer who bought Nasi Goreng 69 In Sidoarjo. With Nonprobability Sampling sampling technique that all elements in the population do not have the same opportunity to be selected to be sampled. By the sampling method Accidental sampling. This type of research is quantitative research. Technique testing instrument or data in research is test of validity and reliability test. Hypothesis test in the form of T test and F test, and for classical assumption test in the form of normality, multicolinesritas, autocorrelation, heterokedastsiitas, linearity. The purpose of this research is to know the influence of reliability, assurance, responsiveness, empathy and tangible to customer satisfaction.
The results obtained based on the validity and reliability test show all questions in the questionnaire otherwise valid with the result that all items X1 X2 X3 X4 X5 and Y are valid. Because the correlation value (Pearson Correlation) is greater than r table value. And to test the reliability of all variables is reliable with the value obtained Cronbach Alpha X1 X2 X3X4 X5 and Y larger than the value of r table. And to test the hypothesis used F test known to have a simultaneous influence with niali F arithmetic greater than the value of F table and t test is known there is partial influence with the value of t arithmetic is greater than t table.
Based on the above information the author can draw the conclusion that there is influence of reliability, assurance, responsiveness, empathy and tangible to customer satisfaction At Fried Rice 69 In Sidoarjo.
Keywords: reliability, assurance, responsiveness, empathy, tangible, consumer satisfaction
Going Beyond Counting First Authors in Author Co-citation Analysis
Get PDFThe present study examines one of the fundamental aspects of author co-citation analysis (ACA) - the way co-citation
counts are defined. Co-citation counting provides the data on which all subsequent statistical analyses and mappings
are based, and we compare ACA results based on two different types of co-citation counting - the traditional type that
only counts the first one among a cited work's authors on the one hand and a non-traditional type that takes into
account the first 5 authors of a cited work on the other hand. Results indicate that the picture produced through this non-traditional author co-citation counting contains more coherent author groups and is therefore considerably clearer. However, this picture represents fewer specialties in the research field being studied than that produced through the traditional first-author co-citation counting when the same number of top-ranked authors is selected and analyzed. Reasons for these effects are discussed
Variations on the Author
Get PDF“Variations on the Author” discusses two of Eduardo Coutinho’s recent films (Um Dia na Vida, from 2010, and Últimas Conversas, posthumously released in 2015) and their contribution to the general question of documentary authorship. The director’s filmography is characterized by a consistent yet self-effacing form of authorial self-inscription: Coutinho often features as an interviewer that rather than express opinions propels discourses; an interviewer that is good at listening. This mode of self-inscription characterizes him as an author who is not expressive but who is nonetheless markedly present on the screen. In Um Dia na Vida, however, Coutinho is completely absent form the image, while Últimas Conversas, on the contrary, includes a confessional prologue that moves the director from the margins to the center of his films. This article examines the ways in which these works stand out in the filmography of a director who offers new insights into the notion of cinematic authorship
Appropriate Similarity Measures for Author Cocitation Analysis
Get PDFWe provide a number of new insights into the methodological discussion about author cocitation analysis. We first argue that the use of the Pearson correlation for measuring the similarity between authors’ cocitation profiles is not very satisfactory. We then discuss what kind of similarity measures may be used as an alternative to the Pearson correlation. We consider three similarity measures in particular. One is the well-known cosine. The other two similarity measures have not been used before in the bibliometric literature. Finally, we show by means of an example that our findings have a high practical relevance.information science;Pearson correlation;cosine;similarity measure;author cocitation analysis
Dispelling the Myths Behind First-author Citation Counts
Get PDFWe conducted a full-scale evaluative citation analysis study of scholars in the XML research field to explore just how different from each other author rankings resulting from different citation counting methods actually are, and to demonstrate the capability of emerging data and tools on the Web in supporting more realistic citation counting methods. Our results contest some common arguments for the continued
use of first-author citation counts in the evaluation of scholars, such as high correlations between author rankings by first-author citation counts and other citation
counting methods, and high costs of using more realistic citation counting methods that are not well-supported by the ISI databases. It is argued that increasingly available digital full text research papers make it possible for citation analysis studies to go beyond what the ISI databases have directly supported and to employ more
sophisticated methods
koamabayili/VECTRON-author-checklist: VECTRON author checklist
No full textWe have done our best to complete the author checklist relating to the use of animals in the hut study. Note that the objective for the hut study was to evaluate the IRS treatment applications for residual efficacy against Anopheles mosquitoes, including the local An. coluzzii mosquito population. Cows were only used to attract mosquitoes into the huts and no tests were carried out directly on the cows. The author checklist is intended for use with studies where experiments are carried out on animals, which is why we have had such difficulty in completing this for the hut study, as many of the questions do not relate to how the cows were used
Author-wise bibliometric analysis based on entropy.
No full textAuthor-wise bibliometric analysis based on entropy.</p
Author Under Sail The Imagination of Jack London, 1893-1902
No full textIn Author Under Sail, Jay Williams offers the first complete literary biography of Jack London as a professional writer engaged in the labor of writing. It examines the authorial imagination in London's work, the use of imagination in both his fiction and nonfiction, and the ways he defined imagination in the creative process in his business dealings with his publishers, editors, and agents. In this first volume of a two-volume biography, Williams traverses the years 1893 to 1902, from London's "Story of a Typhoon" to The People of the Abyss. The Jack London who emerges in the pages of Author Under Sail is a writer whose partnership with publishers, most notably his productive alliance with George Brett of Macmillan, was one of the most formative in American literary history. London pioneered many author models during the heyday of realism and naturalism, blurring the boundaries of these popular genres by focusing on absorption and theatricality and the representation of the seen and unseen. London created an impassioned, sincere, and extremely personal realism unlike that of other American writers of the time. Author Under Sail is a literary tour de force that reveals the full range of London as writer, creative citizen, and entrepreneur at the same time it sheds light on the maverick side of machine-age literature.Intro -- Title Page -- Copyright Page -- Dedication -- Contents -- Acknowledgments -- Introduction -- 1. Spirit Truth -- 2. From Absorption to Theatricality and Back Again -- 3. "I Will Build a New Present" -- 4. Sons as Authors -- 5. Fathers as Publishers -- 6. The Daughter as Author -- 7. Lovers as Authors -- 8. At Sea with the Family -- 9. Yellow News, Yellow Stories -- 10. The Return Home -- Notes -- Bibliography -- Index -- About Jay WilliamsIn Author Under Sail, Jay Williams offers the first complete literary biography of Jack London as a professional writer engaged in the labor of writing. It examines the authorial imagination in London's work, the use of imagination in both his fiction and nonfiction, and the ways he defined imagination in the creative process in his business dealings with his publishers, editors, and agents. In this first volume of a two-volume biography, Williams traverses the years 1893 to 1902, from London's "Story of a Typhoon" to The People of the Abyss. The Jack London who emerges in the pages of Author Under Sail is a writer whose partnership with publishers, most notably his productive alliance with George Brett of Macmillan, was one of the most formative in American literary history. London pioneered many author models during the heyday of realism and naturalism, blurring the boundaries of these popular genres by focusing on absorption and theatricality and the representation of the seen and unseen. London created an impassioned, sincere, and extremely personal realism unlike that of other American writers of the time. Author Under Sail is a literary tour de force that reveals the full range of London as writer, creative citizen, and entrepreneur at the same time it sheds light on the maverick side of machine-age literature.Description based on publisher supplied metadata and other sources.Electronic reproduction. Ann Arbor, Michigan : ProQuest Ebook Central, YYYY. Available via World Wide Web. Access may be limited to ProQuest Ebook Central affiliated libraries
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