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Klientediens : die evaluering van 'n opleidingsprogram in interpersoonlike vaardighede
No full textTesis (M.A.) -- Universiteit van Stellenbosch, 1994.The purpose of this study was to evaluate whether a recently developed programme on client service had its objective. The main objective of the programme was to improve the interpersonal skills of the participants in the training programme in order to improve clients service.
A study of literature on client satisfaction, interpersonal skills and the evaluation of training was carried out. The Solomon four-group design was used to establish whether attending the training programme which had been developed, had indeed resulted in better client service. The subjects involved in this study comprised 160 employees dealing with clients. They were divided into one experimental group and three control groups. The experimental group and one control group were subjected to the training course; the other two control groups did not receive any form of training during the period of the study.
Following a study on the literature available on the subject, behaviour-modelling was used, as t appeared to be the most effective training technique for teaching the particular participants interpersonal skills.
The evaluation of the training course was done by means of the Kirkpatrick evaluation model. According to this model, evaluation is done at four levels: reaction, knowledge, behaviour and results. The training course was evaluated at all these levels by means of the following measuring instruments: a reaction questionnaire.
The experimental group and one of the control groups were subjected to pre-testing, post-testing and post-post-testing, while the other two control groups only had post-testing and post-post-testing. This was done to determine whether the pre-testing had an interactive effect on training.
The reaction of the participants who had received training was very positive with regard to the presentation and the content of the training course. Their scores on the knowledge test were significantly higher during post-testing than those of the subjects who had not received training. The post-post-testing showed that this knowledge was well retained. Thus it can be concluded that knowledge was successfully transferred during the training programme.
The behaviour (interpersonal skills) of the subjects who had received training, improved significantly during the post-testing. Th e post-post-testing also showed that the newly acquired behaviour was well retained. The results (better client service), as measured by the results evaluation questionnaire, did not increase significantly. The main purpose of the study was therefore achieved to a large extent.
Conclusions were drawn from the results obtained and recommendations made for future research.Master
Smart maintenance system for inner city public bus services
Get PDFThesis (MEng) -- Stellenbosch University, 2022.ENGLISH ABSTRACT: Maintenance is increasingly being digitalised in line with the transpiring Industry
4.0 movement. This trend sees the realisation of smart maintenance strategies
and systems that allow organisations to take better control of their maintenance.
Inner city public bus services contribute to the sustainability of cities and can only
do so if they possess the means to provide trouble-free and e ective transportation.
The opportunity exists to develop a smart maintenance system for these
organisations to minimise the downtime of unexpected breakdowns and ensure the
reliable operation of inner city buses.
The identi ed problem is that the maintenance approaches and systems that
are currently in use at inner city public bus services are based on previous technological
and industrialisation methods. Smart maintenance and Industry 4.0 technologies
can optimise maintenance at these organisations and support informed
decision-making. A literature review is conducted that identi es the Industry 4.0
technologies that support smart maintenance and the fundamental requirements of a smart maintenance system. Based on the feedback from an internationally
conducted empirical investigation it is found that inner city bus services utilise
Industry 4.0 technologies only to a minimal degree in their maintenance practices.
This investigation also determined the parameters in uencing the reliability and
causing downtime of inner city buses.
The smart maintenance system is designed by taking into account the ndings
from an extensive literature review and the feedback from structured interviews
with representatives of bus services. Requirements for the smart maintenance system
are de ned, and an architecture is laid out that positions the functions of the
system. Validation of the system is performed as a case study with an industry
partner. For conducting the case study, a concept demonstrator is designed according
to the de ned system and addresses the main problem causing downtime
of the buses at the industry partner. Tests are conducted with the demonstrator
to verify the smart maintenance system's functionalities.AFRIKAANS OPSOMMING: Instandhouding word toenemend gedigitaliseer in ooreenstemming met die huidige
Industrie 4.0 beweging. Hierdie tendens sien die verwesenliking van slim instandhoudingstrategie
ë en -stelsels wat organisasies in staat stel om beter beheer
oor hul eie instandhouding te neem. Binnestedelike openbare busdienste dra by
tot die volhoubaarheid van stede en kan dit slegs doen as hulle oor die nodige middele
beskik om probleemvrye en doeltre ende vervoer te verskaf. Daar bestaan 'n
geleentheid om 'n slim instandhoudingstelsel vir hierdie organisasies te ontwikkel
om die staantyd van onverwagte onklaarrakings te minimaliseer en die betroubare
werking van binnestedelike busse te verseker.
Die geïdenti seerde probleem is die instandhoudingsbenaderings en -stelsels
wat tans by binnestedelike openbare busdienste gebruik word, is gebaseer op vorige
tegnologiese en industrialisasiemetodes. Slim instandhouding en Industrie 4.0 tegnologieë kan instandhouding by hierdie organisasies optimiseer en ingeligte besluitneming
ondersteun. 'n Literatuurstudie word gedoen om die Industrie 4.0
tegnologieë te identi seer wat slim instandhouding ondersteun. Die literatuurstudie
bepaal ook die fundamentele vereistes van 'n slim instandhoudingstelsel.
Gebaseer op die terugvoer van 'n internasionaal uitgevoerde empiriese ondersoek
word bevind dat binnestedelike busdienste Industrie 4.0 tegnologieë minimaal in
hul instandhoudingspraktyke benut. Hierdie ondersoek het ook bepaal wat die
betroubaarheid en onklaarraking van binnestedelike busse beïnvloed.
Die slim instandhoudingstelsel is ontwerp deur die bevindinge van 'n uitgebreide
literatuurstudie en die terugvoer van gestruktureerde onderhoude met verteenwoordigers
van busdienste in ag te neem. Vereistes vir die slim instandhoudingstelsel
word gede nieer, en 'n argitektuur word uitgelê wat die funksies van
die stelsel posisioneer. Validasie van die stelsel word uitgevoer as 'n gevallestudie
met 'n bedryfsvennoot. Vir die uitvoering van die gevallestudie word 'n konsepdemonstreeder
volgens die gede nieerde stelsel ontwerp wat die hoofprobleem van
onklaarraking van die busse by die bedryfsvennoot veroorsaak, aanspreek. Toetse
word met die demonstreeder uitgevoer ten einde die slim instandhoudingstelsel se
funksionaliteite te veri eer.Master
Going Beyond Counting First Authors in Author Co-citation Analysis
Get PDFThe present study examines one of the fundamental aspects of author co-citation analysis (ACA) - the way co-citation
counts are defined. Co-citation counting provides the data on which all subsequent statistical analyses and mappings
are based, and we compare ACA results based on two different types of co-citation counting - the traditional type that
only counts the first one among a cited work's authors on the one hand and a non-traditional type that takes into
account the first 5 authors of a cited work on the other hand. Results indicate that the picture produced through this non-traditional author co-citation counting contains more coherent author groups and is therefore considerably clearer. However, this picture represents fewer specialties in the research field being studied than that produced through the traditional first-author co-citation counting when the same number of top-ranked authors is selected and analyzed. Reasons for these effects are discussed
Variations on the Author
Get PDF“Variations on the Author” discusses two of Eduardo Coutinho’s recent films (Um Dia na Vida, from 2010, and Últimas Conversas, posthumously released in 2015) and their contribution to the general question of documentary authorship. The director’s filmography is characterized by a consistent yet self-effacing form of authorial self-inscription: Coutinho often features as an interviewer that rather than express opinions propels discourses; an interviewer that is good at listening. This mode of self-inscription characterizes him as an author who is not expressive but who is nonetheless markedly present on the screen. In Um Dia na Vida, however, Coutinho is completely absent form the image, while Últimas Conversas, on the contrary, includes a confessional prologue that moves the director from the margins to the center of his films. This article examines the ways in which these works stand out in the filmography of a director who offers new insights into the notion of cinematic authorship
Appropriate Similarity Measures for Author Cocitation Analysis
Get PDFWe provide a number of new insights into the methodological discussion about author cocitation analysis. We first argue that the use of the Pearson correlation for measuring the similarity between authors’ cocitation profiles is not very satisfactory. We then discuss what kind of similarity measures may be used as an alternative to the Pearson correlation. We consider three similarity measures in particular. One is the well-known cosine. The other two similarity measures have not been used before in the bibliometric literature. Finally, we show by means of an example that our findings have a high practical relevance.information science;Pearson correlation;cosine;similarity measure;author cocitation analysis
Dispelling the Myths Behind First-author Citation Counts
Get PDFWe conducted a full-scale evaluative citation analysis study of scholars in the XML research field to explore just how different from each other author rankings resulting from different citation counting methods actually are, and to demonstrate the capability of emerging data and tools on the Web in supporting more realistic citation counting methods. Our results contest some common arguments for the continued
use of first-author citation counts in the evaluation of scholars, such as high correlations between author rankings by first-author citation counts and other citation
counting methods, and high costs of using more realistic citation counting methods that are not well-supported by the ISI databases. It is argued that increasingly available digital full text research papers make it possible for citation analysis studies to go beyond what the ISI databases have directly supported and to employ more
sophisticated methods
koamabayili/VECTRON-author-checklist: VECTRON author checklist
No full textWe have done our best to complete the author checklist relating to the use of animals in the hut study. Note that the objective for the hut study was to evaluate the IRS treatment applications for residual efficacy against Anopheles mosquitoes, including the local An. coluzzii mosquito population. Cows were only used to attract mosquitoes into the huts and no tests were carried out directly on the cows. The author checklist is intended for use with studies where experiments are carried out on animals, which is why we have had such difficulty in completing this for the hut study, as many of the questions do not relate to how the cows were used
Author-wise bibliometric analysis based on entropy.
No full textAuthor-wise bibliometric analysis based on entropy.</p
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