4,238 research outputs found
Improvement of customer satisfaction through OTAs website: Tri Giao Hotel, Vietnam
No full textThis thesis aims to, first and foremost, gain a more in-depth understanding of customer rates and reviews of Tri Giao Hotel on OTA websites. The author selected six leading OTA websites to conduct the research, i.e. TripAdvisor, Booking, Expedia, Agoda, Facebook, and Google. In addition, the study compared the Tri Giao Hotel with other four hotels, which are also local brand hotel and have 4-star international standard, in a competitive set. Finally, this thesis explored satisfaction and dissatisfaction determinants of service quality can affect customer satisfaction.
Since the main customers of Tri Giao Hotel are charters and from travel agencies, the customers from OTA have not been focused. Therefore, this research-oriented thesis selected Tri Giao Hotel as the commissioning company. This study used qualitative methods such as observation, interview with FOM, data collection on OTA websites, and content analysis. These methods are based on conceptual framework and theoretical framework, especially SERVQUAL model. After that, decisive factors that affect customers’ decisions to book a hotel room online were discovered. Hence, some suggestions on how to improve customer satisfaction through the OTA website were given.
The results revealed that the service quality of Tri Giao Hotel has a significant impact on customer satisfaction. Combining all the reviews on six main OTA websites, the hotel received 301 customer reviews and 199 written comments. The hotel review index was 90.6% and the management response was 58.8%. The service, staff, and value of the hotel makes the customer the most satisfied. However, the location of hotel and quality of the food were the main weaknesses that need to be improved. Besides, some other factors also affected customer satisfaction. Suggestions and new ideas were briefly discussed to improve customers’ satisfaction to Tri Giao Hotel
Dave and Dottie Seibold : founding members of the Grand Haven Area Historical Society
No full textGrand Haven historian, author, and dentist Dave Seibold has a passionate interest in community heritage. Prior to relocating to Grand Haven, Dr. Seibold served in Hawaii at a dental clinic for children. In this interview, Dr. Seibold and his wife Dottie discuss the founding of the Grand Haven Area Historical Society, which began its existence as the Tri-Cities Historical Society in 1959, and the Tri-Cities Historical Museum. Dr. Seibold explains the efforts to save the Grand Haven railroad depot from demolition for possible use as a museum and his project to write a history of northern Ottawa County to continue the work of historian Leo C. Lillie. In 1990, Dr. Seibold authored and published Coast Guard City, U.S.A: A History of the Port of Grand Haven. The Seibolds also recall how they met in their hometown of Jackson, Michigan, married, and chose Grand Haven as their home in 1955
Analisis Pengendalian Persediaan Bahan Baku dan Bahan Penolong Terhadap Volume Produksi (Studi Kasus pada PT. Budi Manunggal di DIY)
No full textTujuan dari penelitian ini ialah untuk mengetahui apakah perencanaan persediaan bahan baku pada PT Budi Manunggal sudah efisien atau belum. Penelitian ini menggunakan metode kuantitatif dengan menggunakan teknik probability sampling. Dilakukan pengumpulan sampel secara acak (random sampling) sebanyak 101 responden. Penelitian ini menggunakan software Smart PLS 3.0 dan pengukuran (outer model) yaitu uji validitas dan reliabilitas, evaluasi model struktural (inner model) yaitu koefisien determinasi atau R-Square (R2), relevansi prediksi atau predictive relevance (Q2), dan Uji Kecocokan Model (Goodness Of Fit) dan pengujian hipotesis yaitu uji t dan F. Hasil penelitian ini secara parsial variabel Bahan Baku memiliki pengaruh positif dan signifikan terhadap Volume Produksi. Variabel Bahan Penolong memiliki pengaruh positif dan signifikan terhadap Volume Produksi. Hasil penelitian secara simultan dari variabel Bahan Baku, dan Bahan Penolong memiliki pengaruh positif dan signifikan terhadap Volume Produksi.
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THE EFFECT OF OPERATING COST, OPERATIONAL EFFICIENCY, CREDIT RISK, LIQUIDITY RISK, RISK AVERSION, MARKET SHARE, BI RATE ON MARGIN BANK
No full textABSTRACT The purpose of this study is to know how the influence of operating cost, operational efficiency, credit risk, liquidity risk, risk aversion, market share, spread of interest ratetobank margin, the study population is 41 banking companies registered in Bursa Efek Indonesia in 2010-2016 and the sample research into 30 companies with research methods. The type of research used is associative research that is associative technique of associative research using quantitative analysis technique (statistic). To know the amount of influence between variable of writer use data analysis with help SPSS 20. The results of analysis using regression analysis found that the operating cost affects the margin banks in banking companies listed on the Indonesia Stock Exchange period 2010-2015. The results of analysis using regression analysis found that operational efficiency, credit risk and liquidity risk affects the margin banks in banking companies listed on the Indonesia Stock Exchange period 2010 - 2016. Meanwhile, risk aversion, market share and BI rate have no effect on bank margin on banking companies listed on Indonesia Stock Exchange period 2010-2015. Key Words: Operating Cost, Operational Efficiency, Credit Risk, Liquidity Risk, Risk Aversion, Market Share, Spread of Interest Rate, Bank Margi
THE INFLUENCE OF INTELLECTUAL CAPITAL, GOVERNANCE AND ORGANIZATIONAL CULTURE ON COMPANY PERFORMANCE
No full textThe focus of this research was to ascertain the effect of intellectual capital, corporate governance, and organizational culture on the performance of manufacturing companies listed on the IDX from 2018 to 2020. This study is conducted quantitatively. The population for this study is all manufacturing firms that are publicly traded on the Indonesian Stock Exchange (IDX). Meanwhile, the sample selection from this research used the purposive sampling method and was selected based on certain criteria and totaled 278 companies. The types of data in this study are primary and secondary data collected using the method of observation and literature study. Data analysis in this study uses several analytical methods, namely Normality Test, Model Testing (simple correlation coefficient matrix), and Hypothesis Testing. Based on the results of data analysis, it can be concluded that: 1) Intellectual Capital has a positive and significant effect on company performance with a C.R. (critical ratio) value of 3.844 > 1.96 and a P value of 0.000 < 0.15; 2) Good Corporate Governance has a positive and significant impact on company performance with a C.R. (critical ratio) value of 2.291 > 1.96 and a P value of 0.000 < 0.23; and 3) Organizational Culture has a positive and significant effect on company performance with a C.R. (critical ratio) value of 3,019 > 1.96 and a P value of 0.003 < 0.23
Tri-State High School student report, Usui, Teruko
No full textA mid-quarter student repot on physical education for Teruko Usui, 7th grade at Tri-State High School at the Tule Lake camp, California.The Usui Family Papers consist of documents pertaining to the family's experiences of the forced evacuation and incarceration during World War II. The Usui Family was incarcerated in the Tule Lake camp, California, and transferred to the Minidoka camp, Idaho. Included are correspondence, gate pass, receipts, census conducted among Issei incarcerees, student report cards, lists of transfers from Tule Lake to Minidoka, a directory of the incarcerees in the Minidoka camp, and publications. All items originally belonged to the Donald Teruo Hata and Nadine Ishitani Hata Asian Pacific Studies Collection
Tri-State High School student's report, Usui, Teruko
No full textA student repot for Teruko Usui, 7th grade at Tri-State High School at the Tule Lake camp, California.The Usui Family Papers consist of documents pertaining to the family's experiences of the forced evacuation and incarceration during World War II. The Usui Family was incarcerated in the Tule Lake camp, California, and transferred to the Minidoka camp, Idaho. Included are correspondence, gate pass, receipts, census conducted among Issei incarcerees, student report cards, lists of transfers from Tule Lake to Minidoka, a directory of the incarcerees in the Minidoka camp, and publications. All items originally belonged to the Donald Teruo Hata and Nadine Ishitani Hata Asian Pacific Studies Collection
PENGARUH COST OF REM TERHADAP REAL EARNINGS MANAGEMENT DENGAN ASET DAN MARKET TO BOOK VALUE SEBAGAI VARIABEL KONTROL
No full textAbstract
The purpose of this study is To know how the influence of cost of rem can influence real earnings management with control variable asset and market to book value, the study population is 147 manufactured companies registered in Bursa Efek Indonesia in 2011-2016 and the sample research into 35 companies with research methods. The type of research used is associative research that is associative technique of associative research using quantitative analysis technique (statistic). To know the amount of influence between variable of writer use data analysis with help SPSS 20. The result of research proves that there is financial distress no significant to real earnings management or hypothesis (H1) rejected, institutional ownerships no significant to real earnings management or hypothesis (H2) rejected and H3 accepted means family ownerships have a negative significant to real earnings management. .
Keyword :real earnings management, financial distress, institutional ownership, family ownershi
Pengaruh Fee Audit dan Audit Tenure terhadap Kualitas Audit
No full textAbstract This study aims to examine the effect of audit fees and audit tenure on audit quality. This study uses a quantitative approach with a sample of manufacturing companies in the sub-sector of various industries as well as companies in the property, housing and building construction sectors that have been listed on the BEI, which are 129 companies. This research uses a purposive sampling technique, with the help of the SPSS application statistical tools in managing the results and also hypotheses. The results of the study indicate that the audit fee has a positive and significant effect on audit quality. Meanwhile, audit tenure has no significant effect on audit quality. The results of this study support the signaling theory, namely a high audit fee can be a positive signal that the public auditor has sufficient experience and ability and is able to produce high audit quality. This research can contribute to the company as a quantitativ empirical evidence related to the effect of audit fees on audit quality, so the company needs to consider the amount of audit fees as a signal of good audit quality and be able to report material misstatement
Using author tri-citation analysis to map knowledge domains in knowledge representations
No full text
Purpose
Previous commonly used author co-citation analysis (ACA) methods have limited the ability to deal with accidental co-citation in constructing a raw co-citation matrix. Therefore, the purpose of this paper is to propose a new method, called author tri-citation analysis (ATA), to better map knowledge domains and depict scientific intellectual structures.
Design/methodology/approach
Different from the previous method of using ACA that captures author co-citation relationships, the ATA method seeks tri-citation relationships among authors. Compared with ACA, ATA can ignore some accidental co-citation relationships between authors and can improve the accuracy of mapping knowledge domains.
Findings
Although ATA does not mine more sub-fields than ACA does, the results of the empirical studies show that ATA, the newly proposed method, performs better in knowledge domain maps based on publications in the field of computer science.
Research limitations/implications
The definition of ATA in this article is simple and still insufficiently informative. Many other pieces of information can be involved; for example, all authors’ information, authors’ sequence in the author list, reference published time and similar. These can be enhanced in future studies.
Practical implications
This research will enrich the methods of mapping knowledge domains due to its new perspective.
Social implications
Knowledge domain mapping is important to understand a discipline, and this research provides more potential methods for this, which benefits the performance of the maps.
Originality/value
ATA can provide a methodological awareness for mapping knowledge domains. This value lies in not only a tri-citation perspective, but also author bibliographic tripling and author tri-operation perspectives (“tri-” perspectives).
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