160 research outputs found
Exploring the microfoundations of dynamic capabilities for social innovation in a humanitarian aid supply network setting
Full text link© 2021, The Author(s). The attached document (embargoed until 23/05/2024) is an author produced version of a paper published in INDUSTRIAL MARKETING MANAGEMENT uploaded in accordance with the publisher’s self-archiving policy. The final published version (version of record) is available online at the link. Some minor differences between this version and the final published version may remain. We suggest you refer to the final published version should you wish to cite from it
Cooperative purchasing in small and medium-sized enterprises
No full textDespite the increasing research interests in the purchasing group, cooperative purchasing in small and medium-sized enterprises (SMEs) has not received significant attention from the operations and supply chain management researcher. This study investigates the typical advantages of cooperative purchasing for SME retailers, and critical success factors for managing a purchasing group, using a case study of a purchasing group established by Chinese SME retailers. The study suggests that a successful purchasing group can help SME retailers to survive in today's competitive marketplace. The main advantages of cooperative purchasing for SME retailers are lower purchasing prices, mutual learning and support, dealing with illegal bribes, and quality improvement. The success factors for SME retailers to manage a purchasing group are good guanxi (personal and business relationships) among group members, similar characteristics of group members, similar personality traits of top executives, and the role of a big brother (group leader) in the group. This study also provides practical insights for retail managers to consider when developing a purchasing group in dynamic environments, in order to achieve the benefits of cooperative purchasing. © 2014 Springer-Verlag London. All rights are reserved
Operations strategy, business environment, operations resources and performance : an empirical study of retail firms in China
Full text linkThis research investigates the links between operations strategy, business environment, operations resources and business performance of retail firms in China. A framework integrating operations strategy with business environment and operations resources was developed based on existing literature. A triangulation strategy that combines quantitative (questionnaire survey) and qualitative (case studies) methods was employed. The framework was tested using "Survey data from 106 retail firms in China. Multivariate statistical analysis was primarily used as the quantitative method to analyse the questionnaire data. In addition, qualitative studies were performed using five case studies of retail firms in China. The interview data were examined using both within- and cross-case analysis methods. The framework proposed in this research was supported by both quantitative and qualitative analyses. Strong relationships between business environmental factors (such as business cost, competitive hostility, and environmental dynamism), operations strategy, and performance were observed. This research further found that operations resources (such as retail technology applications, human resources, and relationships with customers and suppliers) played an important role in helping retailers develop effective operations strategies and improve performance. This research contributes to the understanding of operations strategy on two fronts. On a theoretical front, this research fills a gap in the existing literature: 1) by examining integrated operations strategy using the resource-based and market-driven views; and 2) by focusing on the service (retail) sector in China. On a practical front, this research provides managerial implications that can help retail firms develop their operations strategies to compete in a competitive and dynamic market.EThOS - Electronic Theses Online ServiceGBUnited Kingdo
Operations strategy, business environment, operations resources and performance: an empirical study of retail firms in China
No full textThis research investigates the links between operations strategy, business environment, operations resources and business performance of retail firms in China. A framework integrating operations strategy with business environment and operations resources was developed based on existing literature. A triangulation strategy that combines quantitative (questionnaire survey) and qualitative (case studies) methods was employed. The framework was tested using "Survey data from 106 retail firms in China. Multivariate statistical analysis was primarily used as the quantitative method to analyse the questionnaire data. In addition, qualitative studies were performed using five case studies of retail firms in China. The interview data were examined using both within- and cross-case analysis methods.
The framework proposed in this research was supported by both quantitative and qualitative analyses. Strong relationships between business environmental factors (such as business cost, competitive hostility, and environmental dynamism), operations strategy, and performance were observed. This research further found that operations resources (such as retail technology applications, human resources, and relationships with customers and suppliers) played an important role in helping retailers develop effective operations strategies and improve performance.
This research contributes to the understanding of operations strategy on two fronts. On a theoretical front, this research fills a gap in the existing literature: 1) by examining integrated operations strategy using the resource-based and market-driven views; and 2) by focusing on the service (retail) sector in China. On a practical front, this research provides managerial implications that can help retail firms develop their operations strategies to compete in a competitive and dynamic market
The effect of customer-centric green supply chain management on operational performance and customer satisfaction
Full text link© 2016, published by Wiley. This is an author produced version of a paper uploaded in accordance with the publisher’s self- archiving policy. The final published version (version of record) is available online at the link below. Some minor differences between this version and the final published version may remain. We suggest you refer to the final published version should you wish to cite from it
Retail service quality, corporate image and behavioural intentions: the mediating effects of customer satisfaction
No full textThis study investigates the relationships between service quality, corporate image, satisfaction and behavioural intentions. A structural equation modelling (SEM) approach is applied to test the proposed conceptual framework, using data collected from 404 supermarket customers in China. The structural model suggests that customer satisfaction fully mediates the impact of retail service quality on behavioural intentions (e.g. intention to recommend and repurchase). The results also indicate that retail service quality significantly influences customer perceptions of corporate image. The relationship between corporate image and behavioural intentions is fully mediated by satisfaction. © 2012 Copyright Taylor and Francis Group, LLC
Environmental management practices and environmental performance: The roles of operations and marketing capabilities
Full text linkPurpose
– The purpose of this paper is to provide an initial analysis of the roles of functional capabilities in adopting environmental management practices (EMP) and improving environmental performance from an organizational capability perspective.
Design/methodology/approach
– By combing survey data and archival data from 121 UK-based manufacturing firms, this study explores the relationships among functional capabilities (marketing and operations), EMP and environmental performance.
Findings
– The results show that marketing and operations capabilities significantly affect EMP, which in turn leads to improved environmental performance. More specifically, this study finds that EMP fully mediates the relationship between marketing capability and environmental performance.
Practical implications
– The results of this study provide guidance for managers considering how to develop environmental capability in order to improve environmental performance.
Originality/value
– This study addresses a demonstrable gap in the existing literature that few empirical studies have explored the potential effects of functional capabilities on implementing EMP
The effect of IT-enabled supply chain integration on performance
Full text linkCompanies increasingly rely on information technology (IT) to improve supply chain management practices. However, past evidence suggests that implementing IT in the supply chain process does not guarantee enhanced firm performance. This study extends prior supply chain research by conceptualising supply chain integration (SCI) as a multidimensional construct in the context of IT implementation and exploring the effect of multiple dimensions of IT-enabled SCI on performance. The conceptual framework is tested using data from a sample of 214 manufacturing firms in China. The results indicate positive direct relationships between IT implementation and three dimensions of SCI, namely internal, customer and supplier integration. The results also suggest that IT-enabled internal integration is significantly and positively related to both operational and financial performance. © 2015 Taylor & Francis
Effects of Business Environment on Operations Strategy: An Empirical Study of Retail Firms in China
No full textEnvironmental orientation, external environmental information exchange and environmental performance: Examining mediation and moderation effects
Full text link© 2021 Elsevier B.V. The attached document (embargoed until 06/07/2024) is an author produced version of a paper published in INTERNATIONAL JOURNAL OF PRODUCTION ECONOMICS uploaded in accordance with the publisher’s self-archiving policy. The final published version (version of record) is available online at the link. Some minor differences between this version and the final published version may remain. We suggest you refer to the final published version should you wish to cite from it
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