1,721,059 research outputs found
Service design as an approach to new service development : reflections and futures studies
Full text linkThis paper illustrates how, although Service Design has been described as evolving from a narrow description of a phase in New Service Development (NSD) to an approach to Service Innovation, the current Service Design research is still focused on the initial stages of NSD. Comparing existing Service Design research with foundational knowledge on NSD, the authors have proposed two complementary directions for future Service Design studies: 1) the expansion of ‘service design as a phase’ to investigate how Service Design processes and outcomes can be better linked with and integrated within the development and implementation stages of NSD; and 2) the application of ‘Service Design as an approach’ studying how current human-centred design methods could be extended and adapted for service system development and delivery, and how ‘designerly’ ways of innovating could inform the overall NSD process
Service Design as an Approach to Implement the Value Cocreation Perspective in New Service Development
No full textAlthough new service development (NSD) studies have contributed to developing systematic approaches to service innovation, their product-oriented and provider-centric perspectives are limited in embracing a value cocreation concept. We investigate how Service Design, as a human-centered and creative approach to service innovation, can reframe NSD processes to implement value cocreation. Multiple case studies on Service Design projects indicate that design-centric approaches can contribute to the whole NSD process in a way that connects organizationsâ managerial practices to value cocreation, in that (1) contextual and holistic understandings of user experiences can inform value propositions that better fit usersâ value-in-use, (2) codesign with creative supporting tools can facilitate value cocreation by helping users better apply their own resources, (3) prototyping can optimize firmsâ resource and process configuration to facilitate usersâ engagement with the service, (4) aligning system actors to the user experience can organize and mobilize them to better support usersâ value creation, and (5) user-centered approaches and methods can help organizational staff build long-term capability for supporting usersâ value creation. Based on the link between Service Design, NSD, and value cocreation, we propose a conceptual NSD model, geared toward value cocreation
Exploring the transformative impacts of service design: The role of designer-client relationships in the service development process
No full textBased on a multiple case study on Service Design (SD) projects, we discuss different levels of SD's transformative impacts, associated with three types of designer-client relationships. In the 'delivering' relationship, SD informs service planning and development practices based on user-centred insights, while affecting physical service resources/technologies. In the 'partnering' relationship, SD aligns actors with the target users' experience while extending the SD impact, beyond physical resources/technologies, to human actors. Finally, in the 'facilitating' relationship, SD helps client organisations build their own capabilities for sustainable user-centred innovation, while achieving a wider impact on physical resources/technologies, human actors, processes, and routines. The contextual factors and implications of the designer-client relationships for SD practices are also discussed, based on expert interviews
Going Beyond Counting First Authors in Author Co-citation Analysis
Full text linkThe present study examines one of the fundamental aspects of author co-citation analysis (ACA) - the way co-citation
counts are defined. Co-citation counting provides the data on which all subsequent statistical analyses and mappings
are based, and we compare ACA results based on two different types of co-citation counting - the traditional type that
only counts the first one among a cited work's authors on the one hand and a non-traditional type that takes into
account the first 5 authors of a cited work on the other hand. Results indicate that the picture produced through this non-traditional author co-citation counting contains more coherent author groups and is therefore considerably clearer. However, this picture represents fewer specialties in the research field being studied than that produced through the traditional first-author co-citation counting when the same number of top-ranked authors is selected and analyzed. Reasons for these effects are discussed
Variations on the Author
Full text link“Variations on the Author” discusses two of Eduardo Coutinho’s recent films (Um Dia na Vida, from 2010, and Últimas Conversas, posthumously released in 2015) and their contribution to the general question of documentary authorship. The director’s filmography is characterized by a consistent yet self-effacing form of authorial self-inscription: Coutinho often features as an interviewer that rather than express opinions propels discourses; an interviewer that is good at listening. This mode of self-inscription characterizes him as an author who is not expressive but who is nonetheless markedly present on the screen. In Um Dia na Vida, however, Coutinho is completely absent form the image, while Últimas Conversas, on the contrary, includes a confessional prologue that moves the director from the margins to the center of his films. This article examines the ways in which these works stand out in the filmography of a director who offers new insights into the notion of cinematic authorship
Appropriate Similarity Measures for Author Cocitation Analysis
Full text linkWe provide a number of new insights into the methodological discussion about author cocitation analysis. We first argue that the use of the Pearson correlation for measuring the similarity between authors’ cocitation profiles is not very satisfactory. We then discuss what kind of similarity measures may be used as an alternative to the Pearson correlation. We consider three similarity measures in particular. One is the well-known cosine. The other two similarity measures have not been used before in the bibliometric literature. Finally, we show by means of an example that our findings have a high practical relevance.information science;Pearson correlation;cosine;similarity measure;author cocitation analysis
Dispelling the Myths Behind First-author Citation Counts
Full text linkWe conducted a full-scale evaluative citation analysis study of scholars in the XML research field to explore just how different from each other author rankings resulting from different citation counting methods actually are, and to demonstrate the capability of emerging data and tools on the Web in supporting more realistic citation counting methods. Our results contest some common arguments for the continued
use of first-author citation counts in the evaluation of scholars, such as high correlations between author rankings by first-author citation counts and other citation
counting methods, and high costs of using more realistic citation counting methods that are not well-supported by the ISI databases. It is argued that increasingly available digital full text research papers make it possible for citation analysis studies to go beyond what the ISI databases have directly supported and to employ more
sophisticated methods
Perception and attitude toward the regulation of online video streaming in South Korea
No full textAs the production and consumption of live video streaming have increased, a general concern is that live video streaming might yield social problems. This paper investigated how people perceived the current status of live video streaming through a nationwide survey. The survey was conducted with 825 users and 335 non-users in South Korea. The results demonstrate that people perceived live video streaming has more impact on adolescents than themselves, which confirms that the previous study of third-person perception. Respondents also evaluated that the current self-regulatory system is not functioning properly and regulation of live video streaming is required. Especially non-users are more supportive of regulation than users. The perception bias, the difference between the perceived influence on self and adolescents, is the strongest predictor of the need for regulation. Because of the difference between users and non-users regarding the perception of live video streaming, this study recommends that the policymakers should consider the actual status of live video streaming and not perception-based biases in orienting regulation.
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