1,721,011 research outputs found
Measuring the impact of tourism: a 'territorial' approach
Full text linkThe nature of tourism and the spheres of activity relevant to managing it are changing both in character and in scope. Consequently, traditional statistical and management
information resources are not adequate for effective tourism planning and for tourism
impact evaluation because they are deficient both in scope and focus. To adapt to the
evolving nature of tourism and realize the full value creation potential for all stakeholders,
planners, managers and operators must adopt a new conceptualization of the “space” over which relevant tourism related activities occur and over which these activities must therefore be comprehended and managed. A “territorial space”, which is not defined simply
by geographical boundaries, but also by physical and intangible as well as actual and virtual
boundaries is offered as a framework within which to conceptualize and approach planning and managing tourism in the newly evolved reality, and the BSC is as an effective tool for
facilitating the implementation of a new approach in evaluating and studying the impacts of tourism as it could be well embedded into the “territory” concept and the Italian experiment on tourism districts will provide a perfect setting for applying the Proactive Balanced Scorecard to tourism
Tourism statistics: methodological imperatives and difficulties: the case of residential tourism in island communities
No full textTourism statistics are one of the key sources of information for economists, public officials and tourism decision-makers. The aim of the present paper is to describe and critique the methodological difficulties encountered when approaching statistical studies in tourism. The case of hidden tourism in island communities is used to illustrate that in tourism statistics there exists a lack of clarity and convention concerning definitions, procedures, measurement and analytic approaches. The conclusions and the study implications should help tourism authorities and tourism statisticians to better define and standardise methodological and measurement approaches and practices and to more effectively direct research activities towards new approaches to difficult research questions
Privacy concerns: an exploratory analysis through big data
No full textThe aim of this extended abstract is to explore the relevance of consumers’ offline privacy discourse through big data analytics. Exploiting the advantages of text mining techniques applied to big datasets, the present study contributes to the ongoing debate on consumer offline privacy concerns in the hospitality domain by mean of an exploratory analysis of the extent to which the privacy discourse appears in user-generated content of hotel guests
A balanced score card approach to measuring the impact of tourism
No full textThe nature of tourism and the spheres of activity relevant to
managing it are changing both in character and in scope. A “territorial
space”, which is not defined simply by geographical
boundaries, but also by physical and intangible as well as actual and virtual boundaries is offered as a framework within which
to conceptualize and approach planning and managing tourism
in the newly evolved reality, and the BSC is as an effective tool
for facilitating the implementation of a new approach in evaluating
and studying the impacts of tourism. The “territory” concept
could serve well as an organizing principle in this research
and the Italian experiment on tourism districts will provide an
ideal setting for applying and testing the usefulness of the Proactive
Balanced Scorecard to tourism
Building Composite Indicators in Tourism Studies: Measurements and Applications in Destination Competitiveness
No full textComposite indicators are useful tools to synthesize and monitor multidimensional phenomena. The aim of this paper is twofold: to offer the methodological foundations to build composite indicators in tourism and to evaluate a set of currently available composite indicators. Tourism destination competitiveness indicators constitute the object of this contribution. Their definitions, concepts and measures are analyzed and their evaluation is performed through the application of an original protocol. The results highlight that several methodological issues still surround the measurement of destinations competitiveness indicators. This paper provides tourism scholars and practitioners with a set of statistical guidelines to build composite indicators and with an operative scheme to assess indicators' effectiveness in empirical evaluations
Exploring guests’ associations with luxury: an analysis of online reviews
No full textThis study combines automated and manual text mining techniques on guest reviews data to understand the most recurring themes reported by guests staying at luxury hotels. Data cover ten years of online reviews for 15 luxury hotel brands belonging to nine global hotel chains located in London. Reviews are firstly cluster analyzed by Leximancer software to isolate the most recurring luxury themes; then a qualitative content analysis is performed to further investigate into the semantics. The findings reveal that luxury hotel guests primarily refer to the physical attributes of the establishment and afterwards to a set of intangibles concepts. Practical implications are also provided
An analytical review of destination competitiveness ́ indicators
No full textThe role of indicators in assisting tourism planners and decision-makers in evaluating performances, setting targets and anticipating future scenarios has been widely acknowledged by scholars. The purpose of this study is to provide an evaluation of existing composite indicators of tourism destination competitiveness (TDC) and propose a statistical toolbox/protocol to assess their effectiveness in empirical evaluations. We built the study’s protocol by enriching the OECD technical guidelines to build composite indicators. The protocol contains now 15 criteria used to examine the reviewed indicators, among these two useful quality measures. Ten studies were identified as providing a composite indicator of tourism destination competitiveness.
Indicators in the reviewed tourism literature barely frame the construct of TDC within its complexity and never purposely assess the measurements’ validity and reliability using the proper statistical tools. The review showed a lack of an explicit definition of TDC in most of the papers, this is somehow surprising since they all aimed at measuring the TDC
“MostAmericans like their privacy.” Exploring privacy concerns through US guests’ reviews
No full textPurpose – This study aims to explore US hotel guests’ privacy concerns with a twofold aim as follows: to investigate the privacy categories, themes and attributes most commonly discussed by guests in their reviews and to examine the influence of cultural proximity on privacy concerns. Design/methodology/approach – This study combined automated text analytics with content analysis. The database consisted of 68,000 hotel reviews written by US guests lodged in different types of hotels in five European cities. Linguistic Inquiry Word Count, Leximancer and SPSS software were used for data analysis. Automated text analytics and a validated privacy dictionary were used to investigate the reviews by exploring the categories, themes and attributes of privacy concerns. Content analysis was used to analyze the narratives and select representative snippets. Findings – The findings revealed various categories, themes and concepts related to privacy concerns. The two most commonly discussed categories were privacy restriction and outcome state. The main themes discussed in association with privacy were “room,” “hotel,” “breakfast” and several concepts within each of these themes were identified. Furthermore, US guests showed the lowest levels of privacy concerns when staying at American hotel chains as opposed to non-American chains or independent hotels, highlighting the role of cultural proximity in privacy concerns. Practical implications – Hotel managers can benefit from the results by improving their understanding of hotel and service attributes mostly associated with privacy concerns. Specific suggestions are provided to hoteliers on how to increase guests’ privacy and on how to manage issues related to cultural distance with guests. Originality/value – This study contributes to the hospitality literature by investigating a neglected issue: on-site hotel guests’ privacy concerns. Using an unobtrusive method of data collection and text analytics, this study offers valuable insights into the categories of privacy, the most recurrent themes in hotel guests’ reviews and the potential relationship between cultural proximity and privacy concerns
Cultural Traits in the Consumption of Luxury Hotel Services
No full textThis study investigates luxury hotel guests’ online reviews to explore how ratings, language and sentiment differ according to guests’ culture of origin. The study considers three large cultural groups (Asian, North American, and European) examining hotel guests in their reviews to identify the most recurring themes in association with luxury tourism. The study uses automated text analysis to explore 16,415 hotel reviews from 22 luxury hotel brands belonging to nine global hotel chains located across six European cities over a period of 10 years. In particular, this exploratory study combines LIWC, Leximancer and SPSS analytic tools to shed light on: i) the extent luxury hotel guests’ reviews vary in terms of rating, language metrics and sentiment according to reviewers’ culture of origin; ii) the main themes of luxury hotel service discussed by guests, of different cultures of origin, in their reviews. The main findings reveal that Asians guests are particularly analytical when reviewing online and are the less satisfied about their stays in luxury hotels in Europe. North Americans are the most satisfied luxury hotel guests; however, their reviews show low level of sentiment descriptions. Instead, Europeans embed more sentiment when posting a review. The three cultures examined also tend to associate luxury to different attributes
Ecotourism as form of luxury consumption
No full textThe growing availability of luxury ecotourism experiences requires closer scientific scrutiny and understanding of the phenomenon. This small but lucrative market segment is often questioned as a suitable form of ecotourism. Recent literature is presented with respect to the general concept of luxury in tourism and hospitality and then several aspects of luxury consumption in ecotourism are discussed. This chapter offers an initial contribution to the understanding of the consumption of ecotourism luxury experiences. The soft and hard forms of ecotourism consumption are discussed in light of luxury experiences, sustainable and ethical issues in luxury ecotourism are presented, and the role of ecotourists and ecotourism providers outlined. The evidence presented can be a starting point for systematic conceptual frameworks and highlights the controversies on the nature of luxury consumption in ecotourism
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