1,721,011 research outputs found

    Museum Management in the Digital Era

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    While digital tools are not new to museum management, more activities are being performed through their use in order to attract visitors, enrich the cultural experience, vary the experience context, and innovate the cultural industry. However, these tools need to be tested in order to understand the effects they have on both museum offerings and visitors. Further perspectives and insights are needed on the implementation of these digital instruments in museums. The Handbook of Research on Museum Management in the Digital Era combines theoretical efforts and empirical research to contribute to the debate on museum management in a digital context. It further observes, tracks, and assesses the ongoing changes brought on by digital solutions. Covering topics such as organizational change catalysts, sustainability of cultural heritage, and phygital experience, this book is an excellent resource for museum managers, museum curators, computer specialists, students and educators of higher education, researchers, and academicians

    Make It Circular! Value Creation Logics in Public Institutions

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    Growing environmental challenges led public institutions to act and stimulate circular economy initiatives. Service research has provided interesting insights into understanding the circular economy, but empirical progress is still limited, especially regarding the contributions of public institutions. Therefore, this chapter builds on the circular value creation logics with a two-fold aim: challenging the conceptualisation of (Ranta et al., Industrial Marketing Management 87:291–305, 2020) and describing the efforts of public institutions in promoting the circular economy. To this end, a qualitative research is centred on the national circular economy roadmaps of the top 10 EU countries. Four new macro-level value creation logics emerge from this study, which public institutions are using to guide business activities in defining their value propositions as inspired and driven by the circular economy

    The Role of Digital Technology in Food Retailing Ecosystem

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    Nowadays the retail industry is changing so fast by means of digitalization processes. Digital and interactive technologies are mediating relationships and strategies among actors and modifying the way through retailers manage their value propositions. This paper applies an ecosystem perspective and represents a preliminary study about the contribution of technology to the workability, management, and survival of retail ecosystem. In particular the work compares service ecosystem features with retail industry dynamics focusing on the role of technology. A qualitative methodology has been adopted emphasizing specific focus useful to further academic research and to practitioners in order to consider retail sector as an ecosystem. Specifically, findings achieved are threefold. Firstly, this paper presents the technology as a key actor able to give a 'soul' to the ecosystem multiplying the relationships and improving the resource integration. Secondly, the work considers the relationship management as a key feature to deal with complexity and to help the retail ecosystem to survive during the time. Finally, considers the retailer as the actor able to balance the equilibrium among actors in a retail ecosystem, due to the multiplicity of actors involved and directly connected and the mutual influence they play

    The evolution of service systems to service ecosystems : A literature review

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    High academic interest and numerous theoretical and practical studies on service systems and service ecosystems, paired with the accelerated evolution of the service (eco) system concept, have resulted in complex research in this field. Multiple perspectives from which service systems were studied added to this complexity and inadvertently produced conceptual confusion regarding service (eco) systems. This literature review addresses this confusion by focusing on the evolution of service systems to service ecosystems to consolidate and clarify the field. Therefore, this article's purpose is to systematise the extant research on service (eco) systems and indicate future research directions based on the analysis. Specifically, the article systematically reviews 770 publications on service (eco) systems from 2020 and earlier and identifies the main research topics (focusing on service [eco] systems’ constituent elements, inherent processes, and outcomes), theoretical perspectives, and bridging elements, and suggests future research based on the review results. The article concludes by providing a foundation for continued research emerging from the analysis, with emphasis on five aspects that may stimulate new avenues of research: service ecospheres, service ecosystem simplicity, failures of service ecosystems, paradox in service ecosystems, and panarchy and service ecosystems.CC BY 4.0Correspondence Danilo Brozović, School of Business, University of Skövde, Högskolevägen 8, SE-541 28 SKÖVDE, Sweden. Email: [email protected]</p
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