1,720,962 research outputs found
Pengaruh Kualitas Produk dan Kualitas Pelayanan Terhahap Loyalitas Pelanggan Dimediasi Kepuasan Pelanggan (Studi Pada Toko Kharisma di Kabupaten Belu Provinsi Nusa Tenggara Timur)
Full text linkPenelitian ini bertujuan untuk mempelajari pengaruh kualitas produk dan kualitas
pelayanan terhadap kepuasan pelanggan dan loyalitas pelanggan. Tujuan
penelitian ini menjelaskan dan menguji (1) kualitas produk berpengaruh terhadap
kepuasan pelanggan toko Kharisma di Atambua, (2) kualitas pelayanan
berpengaruh terhadap kepuasan pelanggan toko Kharisma di Atambua, (3)
kepuasan pelanggan berpengaruh terhadap loyalitas pelanggan toko Kharisma di
Atambua, (4) kualitas produk berpengaruh terhadap loyalitas pelanggan toko
Kharisma di Atambua, (5) Pelayanan berpengaruh terhadap loyalitas pelanggan
toko Kharisma di Atambua, (6) kepuasan pelanggan memediasi pengaruh
kualitas produk terhadap loyalitas pelanggan toko Kharisma di Atambua, (7)
kepuasan pelanggan memediasi penagruh kualitas pelayanan terhadap loyalitas
pelanggan toko Kharisma di Atambua. Penelitian kuantitatif ini dilakukan pada
pelanggan toko Kharisma di Atambua yang berprofesi sebagai petani sebanyak
64 orang. Varibel independennya adalah kualitas produk (X1) dan kualitas
pelayanan (X2), variabel dependennya adalah loyalitas pelanggan (Y), dan
variabel mediasinya adalah kepuasan pelanggan (Z).
Semua variabel diukur menggunakan skala likert, dan pemilihan sampel
menggunakan teknik sampling jenuh. Data dianalisis menggunakan analisis
deskriptif dan Partial Least Squares (PLS) di SmartPLS 3.0
Penelitian ini menemukan (1) semakin tinggi kualitas produk, maka pembeli yang
sering membeli berulang kali semakin puas, (2) semakin tinggi kualitas layanan
yang diberikan kepada pelanggan, maka semakin puas pelanggan yang membeli
di Toko Kharisma, (3) semakin tinggi kepuasan yang didapat semakin tinggi juga
pelanggan yang melakukan pembelian ulang di Toko Kharisma. (4) semakin
tinggi kualitas produknya, semakin tinggi pembeli yang melakukan pembelian
berulang di Toko Kharisma, (5) semakin tinggi kualitas layanan yang diberikan,
maka semakin tinggi juga pembeli yang melakukan pembelian berulang di Toko
Kharisma, (6) peran Kepuasan pelanggan secara mediasi mampu menjadi
penghubung dari kualitas produk dengan loyalitas pelanggan, (7) peran
Kepuasan pelanggan secara mediasi mampu menjadi penghubung dari kualitas
layanan dengan loyalitas pelanggan
PENGARUH VARIASI MENU DAN KUALITAS PELAYANAN TERHADAP KEPUASAN TAMU DI HOTEL VICTORY KEFAMENANU
No full textFood and Beverage Service Departmen merupakan salah satu organisasi hotel yang memegang peranan penting untuk kelancaran bisnis hotel tersebut. Persentase penjualan terbesar di hotel adalah penjualan kamar, sedangkan penjualan dari Food and Beverage Service Departmen menjadi peringkat kedua terbesar dalam pendapatan hotel. Food and Beverage Service Departmen bertugas menghidangkan makanan kepada tamu sesuai dengan pesanan. Variasi makanan atau menu merupakan salah satu faktor penting dalam menyediakan pesanan. Tujuan dari penelitian ini adalah untuk menngetahui dan menganalisis pengaruh variasi menu dan kualitas pelayanan terhadap kepuasan tamu Hotel Victory Kefamenanu. Populasi dalam penelitian ini yaitu tamu di Hotel Victory Kefamenanu dan jumlah sampel yang diambil adalah 31 orang responden. Teknik pengambilan sampel dalam penelitian ini menggunakan non probability sampling dengan teknik accidental dan purposive sampling. Metode analisis yang digunakan adalah analisis deskriptif, uji korelasi, determinasi, regresi linier berganda. Hasil dari penelitian ini adalah variasi menu dan kualitas pelayanan berpengaruh signifikan terhadap kepuasan tamu Hotel Victory Kefamenanu. Variasi menu merupakan variabel yang berpengaruh dominan terhadap kepuasan tamu Hotel Victory Kefamenanu.
 
Going Beyond Counting First Authors in Author Co-citation Analysis
Full text linkThe present study examines one of the fundamental aspects of author co-citation analysis (ACA) - the way co-citation
counts are defined. Co-citation counting provides the data on which all subsequent statistical analyses and mappings
are based, and we compare ACA results based on two different types of co-citation counting - the traditional type that
only counts the first one among a cited work's authors on the one hand and a non-traditional type that takes into
account the first 5 authors of a cited work on the other hand. Results indicate that the picture produced through this non-traditional author co-citation counting contains more coherent author groups and is therefore considerably clearer. However, this picture represents fewer specialties in the research field being studied than that produced through the traditional first-author co-citation counting when the same number of top-ranked authors is selected and analyzed. Reasons for these effects are discussed
Variations on the Author
Full text link“Variations on the Author” discusses two of Eduardo Coutinho’s recent films (Um Dia na Vida, from 2010, and Últimas Conversas, posthumously released in 2015) and their contribution to the general question of documentary authorship. The director’s filmography is characterized by a consistent yet self-effacing form of authorial self-inscription: Coutinho often features as an interviewer that rather than express opinions propels discourses; an interviewer that is good at listening. This mode of self-inscription characterizes him as an author who is not expressive but who is nonetheless markedly present on the screen. In Um Dia na Vida, however, Coutinho is completely absent form the image, while Últimas Conversas, on the contrary, includes a confessional prologue that moves the director from the margins to the center of his films. This article examines the ways in which these works stand out in the filmography of a director who offers new insights into the notion of cinematic authorship
Appropriate Similarity Measures for Author Cocitation Analysis
Full text linkWe provide a number of new insights into the methodological discussion about author cocitation analysis. We first argue that the use of the Pearson correlation for measuring the similarity between authors’ cocitation profiles is not very satisfactory. We then discuss what kind of similarity measures may be used as an alternative to the Pearson correlation. We consider three similarity measures in particular. One is the well-known cosine. The other two similarity measures have not been used before in the bibliometric literature. Finally, we show by means of an example that our findings have a high practical relevance.information science;Pearson correlation;cosine;similarity measure;author cocitation analysis
Dispelling the Myths Behind First-author Citation Counts
Full text linkWe conducted a full-scale evaluative citation analysis study of scholars in the XML research field to explore just how different from each other author rankings resulting from different citation counting methods actually are, and to demonstrate the capability of emerging data and tools on the Web in supporting more realistic citation counting methods. Our results contest some common arguments for the continued
use of first-author citation counts in the evaluation of scholars, such as high correlations between author rankings by first-author citation counts and other citation
counting methods, and high costs of using more realistic citation counting methods that are not well-supported by the ISI databases. It is argued that increasingly available digital full text research papers make it possible for citation analysis studies to go beyond what the ISI databases have directly supported and to employ more
sophisticated methods
koamabayili/VECTRON-author-checklist: VECTRON author checklist
No full textWe have done our best to complete the author checklist relating to the use of animals in the hut study. Note that the objective for the hut study was to evaluate the IRS treatment applications for residual efficacy against Anopheles mosquitoes, including the local An. coluzzii mosquito population. Cows were only used to attract mosquitoes into the huts and no tests were carried out directly on the cows. The author checklist is intended for use with studies where experiments are carried out on animals, which is why we have had such difficulty in completing this for the hut study, as many of the questions do not relate to how the cows were used
Contribution To Food Commodity Prices Against Inflation In Kupang City
No full textThe aim of this research is to find out how food commodity prices influence inflation in the short and long term in Kupang City and the influence of previous inflation on inflation in Kupang City. The data used in this research is time series data in the form of monthly data on the prices of food commodities such as rice, red chilies, shallots, chicken eggs and chicken meat as well as monthly data on inflation in Kupang City. The research method used is the Partial Adjustment Model (PAM). The research results show that (1) Rice prices have a negative and insignificant effect on inflation in the short and long term (2) Red chili prices have a positive and significant effect on inflation in the short and long term. (3) The price of shallots has a positive and insignificant effect on inflation in Kupang City in the short and long term. (4) The price of chicken eggs has a negative and insignificant effect on inflation in Kupang City (5) The price of chicken meat has a positive and insignificant effect on inflation in Kupang City (6) Previous inflation had a negative and insignificant effect on inflation in Kupang Cit
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