1,721,069 research outputs found
L'impiego delle mappe strategiche nella balanced scorecard: processo di costruzione ed effetti sistemici
No full textSistemi locali di sviluppo e modelli di governance. Alcune riflessioni sui sistemi in Regione Campania
No full textIl management strategico nei musei: strumenti e tecniche di elaborazione di un piano strategico
No full textInseguendo la chimera (?): l’Intelligenza Artificiale per la contabilità nel settore pubblico
No full textMappe strategiche e relazioni sistemiche tra indicatori di risultato: il caso delle aziende sanitarie locali
No full textIl governo delle relazioni di outsourcing dei servizi di Information Technology nelle aziende pubbliche
No full textThe article focuses the attention on the characteristics of outsourcing processes in the public sector, analyzing the dimensions that allow the effective management of these processes in the specific case of Information Technology services. This research investigates a transportation company of the public sector through which structural and relational aspects of IT outsourcing processes are investigate
Sistemi locali di sviluppo e modelli di governance. Alcune riflessioni sui sistemi in Regione Campania
No full text
The Role of Contracts and Informal Relations in the Governance of IT Outsourcing Processes
No full textThis paper aims to give a contribution to represent and comprehend the characteristics of the relationships between customers and providers in the specific context of IT services supply; furthermore it provides its peculiar perspective on the relationship between the formal governance, which is mostly realized through the use of contracts, and the informal relations based on trust and commitment between the parties. Moreover, the current study underlines that within contexts which are strongly based on the uncertain evolution both of market and technology, the governance of IT outsourcing processesneeds the development of complex informal relationships in support of the contracts. The study shows how it is possible to absorb the effects of the market and technology uncertainty within the IT outsourcing contracts. Moreover, the research shows how the use of dynamic contracting together with an explicit attention to the social processes can lead to remarkable operative and strategic benefits. © 2010 Springer-Verlag Berlin Heidelberg
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