1,354,297 research outputs found

    Il governo delle relazioni di outsourcing dei servizi di Information Technology nelle aziende pubbliche

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    The article focuses the attention on the characteristics of outsourcing processes in the public sector, analyzing the dimensions that allow the effective management of these processes in the specific case of Information Technology services. This research investigates a transportation company of the public sector through which structural and relational aspects of IT outsourcing processes are investigate

    Organization and Governance of IT Outsourcing processes.

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    The aim of this research is to provide an empirical support to define how to organize an IT outsourcing relationship in terms of the allocation of decision-making power, structure of roles, mechanisms of integration and coordination between customer and provider. The paper attempts to define a framework to analyze from different perspectives the complexity of outsourcing relations. Results show the significance of two elements setting up the IT outsourcing engagement: the first is related to the characteristics of the technology in terms of products, infrastructure and interfaces; the second is related to the object of the transaction. This approach has allowed to classify four possible scenarios based on the characteristics of the relationship, the organizational characteristics and the characteristics of governance tools
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