1,720,966 research outputs found

    PENGARUH KUALITAS PELAYANAN TERHADAP KEPUASAN PELANGGAN AIRLINES PENGGUNA JASA MRO PADA PT. GARUDA MAINTENANCE FACILITY AEROASIA TBK. (GMFAA) STATION DENPASAR

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      The purpose of this study is to determine whether service quality has a positive and significant effect on the satisfaction of airlines customers using MRO services at PT. Garuda Maintenance Facility Aero Asia Tbk. (GMFAA) Denpasar Station. Data sources are primary data and secondary data. The types of data used are quantitative and qualitative data. Data collection techniques used were observation, interviews, questionnaires and literature review. The analysis technique used is simple linear regression analysis, determination analysis and t-test. From the results of the study, there is a positive and significant influence on service quality which has a positive and significant effect on the satisfaction of airlines customers using MRO services at PT. Garuda Maintenance Facility Aero Asia Tbk. (GMFAA) Denpasar Station

    Pengaruh Kualitas Pelayanan Terhadap Kepuasan Nasabah Pada Bank BRI Syariah KC Denpasar

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    Tujuan untuk menganalisis pengaruh kualitas pelayanan terhadap kepuasan nasabah di Bank BRI Syariah KC Denpasar. Penelitian ini merupakan penelitian yang berjenis diskriptif, yaitu penelitian yang menggambarkan obyek-obyek yang berhubungan untuk pengambilan keputusan yang bersifat umum, dengan obyek penelitiannya adalah Bank BRI Syariah KC Denpasar. Teknik pengumpulan data yang digunakan adalah dengan menggunakan kuesioner yang dibagikan kepada 98 responden. Sedangkan teknik analisis data yang digunakan adalah analisis regresi linier sederhana yang terdiri dari uji determinasi dan uji t dengan bantuan program SPSS versi 20.Pengumpulan datanya dilakukan dengan menggunakan kuesioner. Hasil analisis regresi sederhana  yaitu Y = 11,400 + 0,771X . Adapun pengaruh kualitas pelayanan terhadap kepuasan nasabah tinggi, terlihat dari nilai R square sebesar 0,521 (52,1%) dan sisanya 47,9% disumbangkan faktor lain yang tidak diteliti.  Dan nilai  t-hitung di peroleh sebesar 10,218 sedangkan nilai t-tabel sebesar 1,985 , ini berarti t-hitung lebih besar dari pada nilai t-tabel , hal ini menunjukan bahwa Ho ditolak dan Ha terima. Sehingga hipotesis yang diterima adalah adanya pengaruh antara kualitas pelayanan terhadap kepuasan nasabah pada Bank BRI Syariah KC Denpasar

    Going Beyond Counting First Authors in Author Co-citation Analysis

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    The present study examines one of the fundamental aspects of author co-citation analysis (ACA) - the way co-citation counts are defined. Co-citation counting provides the data on which all subsequent statistical analyses and mappings are based, and we compare ACA results based on two different types of co-citation counting - the traditional type that only counts the first one among a cited work's authors on the one hand and a non-traditional type that takes into account the first 5 authors of a cited work on the other hand. Results indicate that the picture produced through this non-traditional author co-citation counting contains more coherent author groups and is therefore considerably clearer. However, this picture represents fewer specialties in the research field being studied than that produced through the traditional first-author co-citation counting when the same number of top-ranked authors is selected and analyzed. Reasons for these effects are discussed

    Variations on the Author

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    “Variations on the Author” discusses two of Eduardo Coutinho’s recent films (Um Dia na Vida, from 2010, and Últimas Conversas, posthumously released in 2015) and their contribution to the general question of documentary authorship. The director’s filmography is characterized by a consistent yet self-effacing form of authorial self-inscription: Coutinho often features as an interviewer that rather than express opinions propels discourses; an interviewer that is good at listening. This mode of self-inscription characterizes him as an author who is not expressive but who is nonetheless markedly present on the screen. In Um Dia na Vida, however, Coutinho is completely absent form the image, while Últimas Conversas, on the contrary, includes a confessional prologue that moves the director from the margins to the center of his films. This article examines the ways in which these works stand out in the filmography of a director who offers new insights into the notion of cinematic authorship

    Appropriate Similarity Measures for Author Cocitation Analysis

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    We provide a number of new insights into the methodological discussion about author cocitation analysis. We first argue that the use of the Pearson correlation for measuring the similarity between authors’ cocitation profiles is not very satisfactory. We then discuss what kind of similarity measures may be used as an alternative to the Pearson correlation. We consider three similarity measures in particular. One is the well-known cosine. The other two similarity measures have not been used before in the bibliometric literature. Finally, we show by means of an example that our findings have a high practical relevance.information science;Pearson correlation;cosine;similarity measure;author cocitation analysis

    Dispelling the Myths Behind First-author Citation Counts

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    We conducted a full-scale evaluative citation analysis study of scholars in the XML research field to explore just how different from each other author rankings resulting from different citation counting methods actually are, and to demonstrate the capability of emerging data and tools on the Web in supporting more realistic citation counting methods. Our results contest some common arguments for the continued use of first-author citation counts in the evaluation of scholars, such as high correlations between author rankings by first-author citation counts and other citation counting methods, and high costs of using more realistic citation counting methods that are not well-supported by the ISI databases. It is argued that increasingly available digital full text research papers make it possible for citation analysis studies to go beyond what the ISI databases have directly supported and to employ more sophisticated methods

    Author Index

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    Pengaruh Kualitas Pelayanan Terhadap Kepuasan Masyarakat Di Kelurahan Panjer Kecamatan Denpasar Selatan Kota Denpasar

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    Tujuan penelitian ini adalah untuk mengetahui Pengaruh Kualitas Pelayanan Terhadap Kepuasan masyarakat di Kelurahan Panjer, Kecamatan Denpasar Selatan, Kota Denpasar. Sumber data yang digunakan merupakan data primer dan data sekunder yang diperoleh di Kelurahan Panjer, Kecamatan Denpasar Selatan, Kota Denpasar. Pengumpulan data yang digunakan adalah observasi, wawancara, studi dokumentasi dan kuisioner. Teknik analisis data yang digunakan adalah teknik analisis kuantitatif menggunakan analisis regresi linier sederhana, analisis determinasi, analisis uji-t (t-tes) dan analisis kualitatif yang digunakan untuk melengkapi analisis kuantitatif. Hasil penelitian menunjukkan ada pengaruh positif dan signifikan antara kualitas pelayanan terhadap kepuasan masyarakat. Hal ini bisa dilihat dari besarnya koefisien regresi 0,505 dan t hitung lebih besar dari t tabel.Kualitas pelayanan memberikan sumbangan sebesar 78,1% sedangkan sisanya disumbangkan oleh variabel lain
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