456 research outputs found
Consumer Survey, July 2003
No full text
The purpose of the study:
is to analyze the opinion of Lithuanian citizens about the situation of consumer rights and its protection.
Major investigated questions:
respondents had the possibility to evaluate the access to and quality of different services (the energy, postal services, communications, and transportation) and to evaluate whether the price paid for these services is fair. Respondents were asked whether the information received from different service providers is clear. Respondents were also asked whether the terms, commitments and payment periods of a standard contract, which they have with various service providers, are fair, and whether respondents personally have made a complaint to a service provider or other bodies of complaints handling because of the supply of the services and how the complaint was scrutinized. Respondents were asked to assess work quality of service providers' staff ant to indicate whether or they or their family members bought food or other items of poor quality or were provided with a service of poor quality during the last 12 months. Respondents were asked whether they knew where to claim if they buy a product of poor quality and the seller or producer refuses to compensate the losses. They were also asked whether they receive sufficient information about the quality of the product they buy and whether they had heard about the particular organizations of consumers' rights protection.
Socio-demographic characteristics:
gender, age, education, occupation, nationality, number of minors in the family, monthly family income per one family member, place of residence, region
Consumer protection laws and regulations in deposit and loan services : a cross-country analysis with a new data set
No full textConsumer protection and financial literacy can contribute to improved efficiency, transparency, competition, and access in retail financial markets by reducing information asymmetries and power imbalances between providers and users of financial services. Financial consumer protection has gained significance in policy debates, especially since the onset of the financial crisis in 2008. This paper presents the results of a survey on consumer protection regulations in 142 countries. The findings indicate that although consumer protection legislation is in place in the majority of countries, these do not necessarily address the issues specific to financial services. There is some evidence that enforcement powers and monitoring capacity are limited in many countries, obstructing the effective implementation of the existing regulations. Furthermore, independent third party dispute resolution mechanisms are not widespread. The paper also compiles comprehensive information on laws and regulations relevant for consumer protection and discusses a number of challenges related to empirical analyses of financial consumer protection to enable cross-country comparison.Financial Literacy,Access to Finance,Emerging Markets,Debt Markets,Bankruptcy and Resolution of Financial Distress
The inadequacy of consumer protection in the UAE: the need for reform
No full textThis thesis was submitted for the degree of Doctor of Philosophy and awarded by Brunel University.This thesis addresses the consumer protection regime in the United Arab Emirates (UAE) against damages posed by defective industrial products, unfair business practices and misleading advertising. Nowadays, unfair and deceptive practices such as the selling of defective or sub-standard goods, the charging of exorbitant prices, misrepresentation of the efficacy or usefulness of goods, and negligence as to safety standards have become rampant. Accordingly, it has become necessary to promote the development and refinement of statutory measures, even in developed countries, to make producers/traders more accountable to consumers. This thesis examines the legal grounds on which consumer protection stands within the newly enacted legal framework for consumer protection in the UAE. In addition, this thesis elaborates upon relevant regulations provided by UAE legislators as well as related laws in selected Arab countries. It further investigates the adequacy of administrative authorities’ measures in the UAE, and explains whether respective administrative rules are capable of compensating consumers for material and physical damages incurred. It also explores the inadequacies of the administration’s measures and rules, and highlights the importance of integration between administrative bodies in achieving a sufficient level of protection for consumers.
The findings of this thesis are based on a detailed review of specific issues in consumer protection models in the Shari’a law and the United Kingdom (UK) model. Thus, it will refer to solutions devised by Islamic Shari’a law and the UK legal system to provide more comprehensive protection to consumers and strengthen their position in relation to that of traders. The study suggests that there is a need to amend the consumer protection in the UAE. It indicates a need for the unified, effective and meaningful implementation of consumer protection legal and administrative procedures in the UAE, and emphasizes that the non-governmental consumer protection association must be given a wider and legal role in supporting the governmental bodies. These findings may help in improving the current consumer protection regime in the UAE as well as reducing infringements committed by traders. This thesis concludes by making recommendations for drafting a comprehensive set of rules in the UAE in the hopes that such recommendations will contribute effectively toward the development of a consumer protection regime in the UAE.Dubai Police Headquarter
Minimising consumer detriment from energy door-to-door sales
No full textThis report looks at the role of door-to-door selling in Victoria’s evolving retail energy market, the consumer detriment associated with it, and the policy approaches – both existing and potential – that may minimise detriment without compromising energy market objectives
Since the introduction of Full Retail Contestability to Victoria’s retail energy market a decade ago, unsolicited door-to-door energy selling has emerged and expanded, playing a major role in the transformation of the market. Today, Victoria’s retail energy market has the highest switching rate of any in the world. Nearly all retailers operating in Victoria use door-to-door selling to drive this switching activity, and it is estimated that door-to-door sales account for just over half of all customer switching.
As energy door-to-door selling has grown, however, so too has concern about the ways in which this sales channel can cause consumers – particularly vulnerable consumers – financial and non-financial detriment. In terms of non-financial detriment, the time loss and the annoyance that results when uninterested consumers are interrupted by a door-to-door sales call is often fairly minor, but it is also pervasive. This probably accounts, in large part, for the negative community perceptions of door-to-door selling. Should a sales agent conduct themselves poorly, or where the consumer is vulnerable, this non-financial detriment can be much greater. For consumers who agree to switch at the door, the aim is typically to save money.
However, there is real cause for doubt that most consumers make a saving when they accept a door-to-door sales offer. In the UK, a 2008 study found that just under half of those switching at the door were actually made financially worse off by the change. This may be because door-to-door selling creates a ‘situational monopoly’: an environment in which the consumer is reliant on the information provided by only one supplier and cannot ‘shop around’ to find the best deal. Where the product or service offered involves complex terms and conditions, optimal decision-making may be even less likely
MEDIATION AND CONSUMER PROTECTION
No full textThe Consumer Protection Act, 1986 whose sole purpose was to protect the rights of the consumers and to provide speedy redressal to them has become archaic and does not consider modern day consumer market challenges, especially those dealing with online, teleshopping, product recall, unsafe contracts and misleading advertisements. Further consumer courts in India, are burdened with more than 4.3 lakh pending cases and for petty amounts consumers have to wait for years to get justice. In order to strengthen and empower consumer rights in India The Consumer Protection Bill, 2019 which is considered as a milestone in protecting the rights of the consumers has been passed by the parliament. The New Consumer Protection law repeals and replaces the CPA, 1986 and seeks establishment of Central Consumer Protection Authority, mediation, product liability, and faster redressal by the consumer commissions. The author identifies important questions stemming from the discontinuities in the Consumer Protection Act, 1986, the backlog and pendency of consumer cases and discusses how mediation as proposed in the new law can be a game changer in consumer protection
MEDIATION AND CONSUMER PROTECTION
No full textThe Consumer Protection Act, 1986 whose sole purpose was to protect the rights of the consumers and to provide speedy redressal to them has become archaic and does not consider modern day consumer market challenges, especially those dealing with online, teleshopping, product recall, unsafe contracts and misleading advertisements. Further consumer courts in India, are burdened with more than 4.3 lakh pending cases and for petty amounts consumers have to wait for years to get justice. In order to strengthen and empower consumer rights in India The Consumer Protection Bill, 2019 which is considered as a milestone in protecting the rights of the consumers has been passed by the parliament. The New Consumer Protection law repeals and replaces the CPA, 1986 and seeks establishment of Central Consumer Protection Authority, mediation, product liability, and faster redressal by the consumer commissions. The author identifies important questions stemming from the discontinuities in the Consumer Protection Act, 1986, the backlog and pendency of consumer cases and discusses how mediation as proposed in the new law can be a game changer in consumer protection
Procedural mechanism for the implementation of public interest in the context of consumer rights protection
No full textThe practice of the last few years shows a significant increase in the number of consumer applications to public authorities for protection of their violated rights. As the main guarantor of consumer protection in the field of public administration, the State Consumer Rights Protection Authority bears a heavy administrative burden as a result. Consumer surveys show that they are indifferent to their rights, both in terms of their content and their protection. On the other hand, rules of civil procedure designed to ensure the right of access to a court are not an appropriate guarantor of public interest for consumers due to their complexity. As a consequence of all these circumstances, the current legal mechanism for consumer rights protection does not ensure a prompt and efficient process
Strengthening of Consumers’ Rights Protection: New Legislative Initiatives
No full textThe adoption of the amendments and supplements to the Law on Protection of Consumer
Rights on 30 September 2021 signify important developments in the field of consumer protection
in Lithuania, which include the clarification of procedural provisions of non-judicial examination
of consumer disputes; establishment of a duty of business to repay the costs incurred by
the consumer disputes resolution institution while examining the claim when favourable decision is
reached for the consumer; regulation of the process for determining unfair terms of consumer contracts;
the right of the State Consumer Rights Protection Authority to conduct ex ante assessment
of draft consumer contracts concerning unfair terms; and envisaging liability for businesses for further
application of established unfair contractual terms. Amendments were inspired by the need to
ensure more effective non-judicial consumer dispute resolution and encourage vendors and service
providers to settle amicably their disputes with consumers at an early stage, as well as ensure more
effective protection of consumers from the use of unfair terms in consumer contracts.
Improved procedure of non-judicial consumer dispute resolution by virtue of the mentioned legal
amendments not only contributes to more effective defence of infringed consumer rights, but will
likely encourage vendors and service providers to settle their disputes with consumers at an early
stage, consumers‘ expectations will faster be met. Furthermore, the amendments will potentially reduce
the workload and costs incurred by dispute resolution institutions.
The amendments adopted provide a solution to long-standing legal issues existing since the time
of assigning the powers to the State Consumer Rights Protection Authority to consider unfair terms
of consumer contracts, which related to the absence of powers of the Authority to adopt a legally
binding decision in this field, further use of such terms and insufficient actions to ensure prevention
of use of unfair terms in consumer contracts
ACCAN Guide to consumer rights and protection in the communications industry
No full textOverview
The consumer movement of the 20th century greatly advanced consumer rights such as the right to satisfaction of basic needs, the right to safety, the right to be informed, and the right to choose. In the digital age of the 21st century, technological innovation is challenging policymakers in ensuring consumer rights and protections are at the centre of policy. This Guide highlights current consumer rights and protections in place in the communications industry in Australia and the debate around them.
There are a series of complex consumer rights and protections in place in the telecommunications sector through an approach that has favoured self-regulation via a series of industry codes and some statutory obligations. However, due in part to large increases in the number of complaints handled by the Telecommunications Industry Ombudsman, there is currently increased attention on customer service and consumer protection.
ACCAN Calls for ‘smart’ regulation in the communications sector by entrenching consumer rights and positive outcomes at the centre of communications policy, and holding service providers accountable for minimum benchmarks of customer service while allowing them flexibility to innovate. Smart regulation is also about looking to the future where telecommunications, the Internet and other areas are converging, and ensuring that consumers are central to regulation across the economy. Such approaches can be seen to take shape in locales internationally.
The amount of regulatory intervention on behalf of consumers is a contentious matter, however. Some believe that market forces will largely protect consumers, as it will ensure that suppliers have incentive to provide quality products at a reasonable price. There is great debate on this topic, including theories such as those from behavioural economics to consider.
Key resources
Consumer Rights
Consumers International
Comment: The right to satisfaction of basic needs; The right to safety; The right to be informed; The right to choose; The right to be heard; The right to redress; The right to consumer education; The right to a healthy environment;
READ THE FULL TEXT: Consumer rights (HTML)
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United Nation Guidelines for Consumer Protection
United Nations
Comment: The UN General Principles set out the legitimate needs of consumers including the protection of consumers from hazards to their health and safety; the promotion and protection of the economic interests of consumers; consumer access to adequate information to enable making informed choices according to individual wishes and needs and more.
READ THE FULL TEXT: United Nation Guidelines for Consumer Protection (HTML)
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Your Rights and Safeguards
Australian Communications and Media Authority
Comment: Gives an overview of and links to major consumer rights protection mechanisms in the communications industry including: Connection and repair of services; Interim and alternative services; Priority assistance; Terms and conditions of service; Untimed local calls; Universal Service Obligation; Privacy; Complaint handling;
READ THE FULL TEXT: Your Rights and Safeguards
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Telecommunications Consumer Protections Code (C628:2007)
Communications Alliance
Comment: The Telecommunications Consumer Protections Code is a single code of practice developed by the industry representative body. It deals with issues that affect consumers such as billing, credit management, complaint handling, customer transfer, consumer contracts and the information providers must give customers about their prics, terms and conditions. It is currently under review.
READ THE FULL TEXT: Telecommunications Consumer Protections Code (C628:2007)
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Consumers First: Smart Regulation for Digital Australia
Communications Law Centre and ACCAN
Comments: ACCAN believes in putting consumers first in the communications regulatory equation. This commissioned report by the Communications Law Centre investigates a principles-based approach to regulation to drive debate about the most effective way to reform the sector. The Report proposes a comprehensive top-down approach to regulation built around principles and outcomes, with clear mandatory codes and standards in place to fortify and support them.
The high-level principles proposed in the Report say businesses should treat their customers fairly, respect their privacy, provide accurate, clear information on product and services from the point of advertising to after sales service; and when problems occur, resolve disputes quickly and fairly. The Report also recommends a product lifecycle approach to services and number of other reforms for more broad adoption of principles-based regulation and for increasing the Australian Communications ad Media Authority’s powers in a reformed regulatory system.
READ THE FULL TEXT: Consumers First: Smart Regulation for Digital Australia
HideStatistics
Telecommunications Industry Ombudsman annual report 2008-2009
Telecommunications Industry Ombudsman
Comment: The report contains statistics about consumer complaints to the Telecommunications Industry Ombudsman, which are classified by major categories, such as customer service, complaint handling, billing and contracts. In 2008-2009 the TIO dealt with a 54% increase in complaints to 230 000.
READ THE FULL TEXT: Telecommunications Industry Ombudsman annual report 2008-2009
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ACMA communications report 2008–09
Australian Communications and Media Authority (ACMA)
Comment: A report by the communications regulator provides an overview of the Australian telecommunications industry, includes data on how Australians are using digital communications like broadband to participate in the digital economy.
READ THE FULL TEXT: ACMA communications report 2008–09
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The consumer experience 2009 - evaluation report 09
Ofcom
Comment: Ofcom, the communications regulator in the United Kingdom’s “research report is aimed at measuring how well consumers are faring in respect of: choice, price and range; availability and take-up; awareness, comparing and switching; protection and concerns.” Ofcom uses this data to determine its agenda and the success of its regulation.
READ THE FULL TEXT: The consumer experience 2009 - evaluation report 09
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Telecommunications (Consumer Protection and Service Standards) Act 1999
Australian Government
Comment: Sets a number of consumer rights and protections as described in part in the ACMA’s “Your Rights and Safeguards”.
READ THE FULL TEXT: Telecommunications (Consumer Protection and Service Standards) Act 1999
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Overview of the Trade Practices Act
Australian Competition and Consumer Commission
Comment: The Trade Practices Act aims to enhance the welfare of Australians by promoting competition and fair trading and providing for consumer protection.
The Act deals with almost all aspects of the marketplace: the relationships among suppliers, wholesalers, retailers, competitors and customers. It covers anti-competitive conduct, unfair market practices, industry codes, mergers and acquisitions of companies, product safety, product labelling, price monitoring, and the regulation of industries such as telecommunications, gas, electricity and airports.
READ THE FULL TEXT: Overview of the Trade Practices Act
See also: http://www.accc.gov.au/content/index.phtml/tag/ForConsumers/
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Australian Consumer Law - bill text
Commonwealth of Australia
Comment: The Trade Practices Amendment (Australian Consumer Law) Bill (No. 2) 2010 amends the Trade Practices Act 1974, Australian Securities and Investments Commission Act 2001 and Corporations Act 2001 to implement a national consumer law regime in relation to: general and specific consumer protections; misleading and deceptive conduct; unconscionable conduct; unfair practices; consumer transactions; statutory consumer guarantees; a standard consumer product safety law for consumer goods; and product-related services.
READ THE FULL TEXT: Australian Consumer Law - bill text
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Australian Consumer Law - explanatory memoranda
Commonwealth of Australia
Comment: Explanatory memoranda for the Australian Consumer Law (ACL), the new consumer law that will take effect in January 2011.
READ THE FULL TEXT: Australian Consumer Law - explanatory memoranda
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Australian Consumer Law - a guide to the unfair contract terms law
Australian Competition and Consumer Commission, the Australian Securities and Investments Commission and the state and territory consumer protection agencies.
Comment: This guide has been designed to assist businesses, legal practitioners and consumer advocates understand the new unfair contract terms laws. The purpose of the guide is to explain the unfair contract terms laws as simply as possible.
READ THE FULL TEXT: Australian Consumer Law - a guide to the unfair contract terms law
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ACMA\u27s approach to code telecommunications compliance fact sheet
Australian Communications and Media Authority
Comment: The Australian Communications and Media Authority, the primary regular for communications services, outlines its “approach to telecommunications code compliance and what it means for service providers.”
READ THE FULL TEXT: ACMA\u27s approach to code telecommunications compliance fact sheet
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Telecommunications Legislation Amendment (Competition and Consumer Safeguards) Bill 2009
Australian Government
Comment: Proposes to amend the Telecommunications (Consumer Protection and Service Standards) Act 1999 to: require the universal service provider to supply standard telephone services and payphones as determined by the minister; and provide for the minister to establish minimum Customer Service Guarantee performance benchmarks; and Telecommunications Act 1997 to: require service providers to offer a priority assistance service; and establish an infringement notice regime to deal with breaches of civil penalty provisions.
READ THE FULL TEXT: Telecommunications Legislation Amendment (Competition and Consumer Safeguards) Bill 2009
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Position statement: Competition and Consumer Safeguards Bill, 2010
Australian Communications Consumer Action Network
Comment: In this position statement, ACCAN argues that the Competition and Consumer Safeguards Bill is a step in the right direction, but that it does not go far enough. ACCAN recommends that the bill expand “the ACMA’s record keeping powers to allow it to obtain regular reports about carriers’ and service providers’ compliance with their obligations” and enable “the Minister to direct the ACMA to determine an industry standard.”
READ THE FULL TEXT: Position statement: Competition and Consumer Safeguards Bill, 2010
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Reconnecting the customer consultation paper, 2010
ACMA
Comment: In this 2010 inquiry, the ACMA seeks to (i) identify causes of systematic dissatisfaction with complaints-handling, (ii) identify best practices for complaints-handling and customer service, (iii) access how the regulatory structure helps or hurts adherence to best practice and (iv) to identify solutions to any systematic problems.
READ THE FULL TEXT: Reconnecting the customer consultation paper, 2010
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ACCAN submission to - reconnecting the customer
Australian Communications Action Network
Comment: ACCAN analyses the consumer experience of the telecommunications industry and identifies the root causes of poor performance with respect to customer service and complaint handling. ACCAN then proposes a new paradigm for consumer protection in the telecommunications industry based around meeting consumers expectations of their telecommunications providers.
READ THE FULL TEXT: ACCAN submission to - reconnecting the customer
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ACMA - reconnecting the customer submissions
Authors: Various
Comment: Submissions to the ACMA’s ‘Reconnecting the Customer’ inquiry from a number of key stakeholders.
READ THE FULL TEXT: ACMA - reconnecting the customer submissions
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Consumer protection in the communications industry: moving to best practice - issues paper (July 2008)
Galexia
Comment: This paper, commissioned by CHOICE and written by Galexia, “provides a brief overview of consumer concerns with the current co-regulatory consumer protection framework in the telecommunications sector in Australia.” The paper “examines the consumer protection framework in the telecommunications sector, compares this framework to co-regulation in other sectors, and makes recommendations for improvements.”
READ THE FULL TEXT: Consumer protection in the communications industry: moving to best practice - issues paper (July 2008)
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Realising universal communications
Australian Communications Consumer Action Network
Comment: As a contribution to a much-needed debate on the characteristics and requirements of universal communications, this paper sets out some key consumer issues and questions in the current Australian policy moment.
READ THE FULL TEXT: Realising universal communications
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Universal Communications in a Broadband World
Raiche, Holly.
Comment: In this paper, Holly Raiche explores universal service in the context of the NBN. To this end, she asks whether or not we still need a concept of universal service, how \u27essential communications service\u27 might be defined, whether it includes performance standards, who will provide it, who will fund it, and who can afford it.
READ THE FULL TEXT: Universal Communications in a Broadband World
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Informed consent
Australian Communications Consumer Action Network
Comment: Highlights flaws in obtaining consumer consent in the Australian communications industry and calls for legislation and codes of conduct that set out consistent requirements for consent across the [communications] industry.
READ THE FULL TEXT: Informed consent
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ICAN research report 2010
Indigenous Consumer Assistance Network
Comment: In this 2010 report, the Indigenous Consumer Assistance Network (ICAN) develops an evidence base around the phenomenon of traders engaging in unfair and unconscionable ways in their dealings with Aboriginal and Torres Strait Islander people in northern Queensland. The report also identifies factors that increase these consumers vulnerability to unscrupulous traders.
READ THE FULL TEXT: ICAN research report 2010
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\u27Citizens\u27 and the ACMA
Australian Communications and Media Authority
Comment: In this paper, ACMA focuses on its “relationship to citizens within the sphere of its regulatory responsibilities... In the course of considering the ACMA’s regulatory role, the paper explores general concepts relating to ‘the citizen’ in recent public policy discussions, as discussed in government and academic contexts. These include the UK experience and Australian Public Service initiatives.
READ THE FULL TEXT: \u27Citizens\u27 and the ACMA
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Self- and co-regulatory arrangements
Australian Communications and Media Authority
This paper by the Australian Communications and Media Authority argues that there are ten ‘optimal conditions’ that influence the effectiveness of co- and self-regulation. “The ACMA proposes to use the ‘optimal conditions’ framework as a high-level diagnostic tool to help inform the establishment of new industry self- or co-regulatory arrangements, and in the ongoing review of existing arrangements.”
READ THE FULL TEXT: Self- and co-regulatory arrangements
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Review of Australia\u27s consumer policy framework, vols 1 & 2, 2008
Productivity Commission
Comment: The Productivity Commission’s “broad ranging review of how the consumer policy framework might be improved, including through: promoting harmonisation and coordination of consumer policies across jurisdictions; revising or repealing regulation that is not of net benefit to the community; and making better use of self and non-regulatory approaches.”
READ THE FULL TEXT: Review of Australia\u27s consumer policy framework, vols 1 & 2, 2008
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Submission to consumer voices: sustaining advocacy research
Australian Communications Communication Action Network
Comment: Australian Communications Consumer Action Network, argues for, among other things, longer comment periods during public inquiries so as to increase public participation.
READ THE FULL TEXT: Submission to consumer voices: sustaining advocacy research
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Submission to draft Australian Consumer Law regulations
Australian Communications Consumer Action Network
Comment: ACCAN suggests ways to strengthen the Australian Consumer Law so that it can better protect consumers. Suggestions include prohibiting businesses from asserting a right to payment for unsolicited goods when such right is unwarranted, providing consumers with contact information for advice or termination during cooling off periods and requiring that the front page of agreements include all and only important information about the agreement.
READ THE FULL TEXT: Submission to draft Australian Consumer Law regulations
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Submission to mobile premium services code review
Australian Communications Consumer Action Network
Comment: In this submission to the Mobile Premium Services Review, the Australian Communications Consumer Action Network (ACCAN) argues that the Mobile Premium Services Code must be revised, as, among other things, youth and vulnerable consumers remain at risk, code monitoring has been insufficient and complaint resolution remains problematic.
READ THE FULL TEXT: Submission to mobile premium services code review
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Submission to premium SMS/MMS barring
Australian Communications Consumer Action Network
Comment: In this submission in response the Consultation paper relating to the Telecommunications Service Provider (Mobile Premium Services) Determination 2009 (No. 1), the Australian Communications Consumer Action Network argues that to best protect consumers, mobile premium services should be opt-in.
READ THE FULL TEXT: Submission to premium SMS/MMS barring
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Submission to telecommunications (emergency call service) determination 2009
Australian Communications Consumer Action Network
Comment: In this submission, the Australian Communications Consumer Action Network argues for “further amendment of the Telecommunications (Emergency Call Service) Determination 2009, to ensure emergency access for users of the NRS’s Speak and Listen service, the NRS’s internet relay service, ACE’s video relay service and ACE’s web-based captioned telephony service.”
READ THE FULL TEXT: Submission to telecommunications (emergency call service) determination 2009
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Telecommunications service provider (mobile premium services) determination 2010 (No. 2)
Australian Communications Consumer Action Network
Comment: Although the Australian Communications Consumer Action Network (ACCAN) welcomes pro-consumer changes in the Telecommunications Service Provider (Mobile Premium Services) Determination 2010 (No.2), in this submission ACCAN argues that consumer protection with respect to SMS/MMS can be further enhanced.
READ THE FULL TEXT: Telecommunications service provider (mobile premium services) determination 2010 (No. 2)
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Submission to Trade Practices Amendment (Australian Consumer Law) Bill (No. 2) 2010
Australian Communications Consumer Action Network
Comment: In this submission on the Trade Practices Amendment (Australian Consumer Law) Bill (No. 2) 2010, the Australian Communications Consumer Action Network argues for the “introduction of a prohibition on unfair conduct, a reform which we believe is long overdue, would be one step in providing comprehensive, future-looking consumer protection.”
READ THE
Consumer protection in articles of food
No full textThis thesis describes the rights and obligations of consumers who are the part of the international trade. It focuses on consumers protection of the Czech Republic and the European Union. Legislation of the country should be able to ensure food safety. The consumer protection law ensures consumer protection in the Czech Republic and provides help with business practices such as unfair commercial practice. There are also supervisory authorities in the Czech Republic for example the Czech Agriculture and Food Inspection Authority and The State Veterinary Administration. These supervisory authorities supervise food safety. In the twenty-first century more people trade online with less personal interaction. The quality of consumer information and their knowledge becomes very important. The marketing research aims to analyse consumer protection in articles of food and find out the level of knowledge of food law. A research instrument is a questionnaire. The thesis includes a summarization of the work results
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