1,720,956 research outputs found
Multi-channel services for click and mortars: Development of a design method
No full textThe rise of Internet commerce led to multiple predictions of disintermediation and the decline of physical shopping. However, a "click and mortar" approach, which combines online, offline and telephone contact, has added value for customers and for supplier profitability, as recent research confirms. Our research objective was to help organizations design Internet services for a multi-channel context. We compared several existing (service) design methods, and combined them into the "Multi-channel QFD" (MuCh-QFD) method, which was tested for effectiveness in a structured field experiment. The method consists of a standardized intake and a service definition session of four hours with multiple stakeholders. We developed a control group session with an alternative design approach: "Fundamental Engineering" (FE). The performance of both sessions is compared on: customer orientation, channel coherence, channel synergy, competitive positioning, process progression, process focus and stakeholder communication. The main conclusion is that MuCh-QFD sessions perform significantly better than FE sessions on customer orientation (p<0.001), channel coherence (p=0.01) and communication between stakeholder perspectives like sales, service, marketing, ICT and processes (p<0.001). The value of MuCh-QFD is: starting from customer priorities, explicitly connecting them to service functionality priorities, incorporating multi-channel customer needs and functions, connecting stakeholder perspectives and aiding the communication of design decisions after sessions. Finally, the field experiment illustrates a promising paradigm for developing and testing design methods via standardized half-day sessions.Technology, Policy and Managemen
Health Literature Hybrid AI for Health Improvement: A Design Analysis for Diabetes & Hypertension
No full textIncreasingly, front runner patients and practitioners want to use state-of-the-art science for rapid lifestyle based cure of diseases of affluence. However, the number of new health studies per year (>500.000) is overwhelming. How to quickly assess state-of-the-art and use new opportunities for rapid patient DIY (Do-It-Yourself) health improvement? In order to develop a health literature hybrid AI to aid DIY rapid health improvement, we analyze user side functional requirements. A cross case design analysis is conducted for hypertension and T2D (Type 2 Diabetes), two major cardiometabolic conditions in our society. Our analysis shows that current DIY health support is ‘watered down’ advise, prone to medicalizing rather than empowering patients. We propose hybrid AI user requirements and discuss how a 2030 hybrid AI health support system can stimulate new ways of working in health and cure.Green Open Access added to TU Delft Institutional Repository ‘You share, we take care!’ – Taverne project https://www.openaccess.nl/en/you-share-we-take-care Otherwise as indicated in the copyright section: the publisher is the copyright holder of this work and the author uses the Dutch legislation to make this work public.Interactive Intelligenc
Development of a multi-channel e-service design method: An extension for XQFD
No full textTechnology, Policy and Managemen
Is Google making us smart? Health self-management for high performance employees and organisations
No full textGlobally, the burden of disease is rising. High performance employees and organisations need to improve their health self-management options and skills. Unfortunately, there are an overwhelming number (> 500,000) of new health publications every year. We aim to design a health AI on top of Scholar Google, to support rapid employee do-it-yourself (DIY) health improvement. Thus, we analysed user requirements, based on design analyses for two cases: hypertension and type-2 diabetes (T2D), two major diseases of affluence in our society, which are reversible with healthy living. We show how a hybrid AI may empower employees instead of medicalising them. To conclude, we propose a next level of quantified self for worker health self-management.</p
Verbetering in klantgerichtheid door geautomatiseerde klantfeedback: Een case-studie op de Klantbarometer.
No full textTechnology, Policy and Managemen
Going Beyond Counting First Authors in Author Co-citation Analysis
Full text linkThe present study examines one of the fundamental aspects of author co-citation analysis (ACA) - the way co-citation
counts are defined. Co-citation counting provides the data on which all subsequent statistical analyses and mappings
are based, and we compare ACA results based on two different types of co-citation counting - the traditional type that
only counts the first one among a cited work's authors on the one hand and a non-traditional type that takes into
account the first 5 authors of a cited work on the other hand. Results indicate that the picture produced through this non-traditional author co-citation counting contains more coherent author groups and is therefore considerably clearer. However, this picture represents fewer specialties in the research field being studied than that produced through the traditional first-author co-citation counting when the same number of top-ranked authors is selected and analyzed. Reasons for these effects are discussed
Variations on the Author
Full text link“Variations on the Author” discusses two of Eduardo Coutinho’s recent films (Um Dia na Vida, from 2010, and Últimas Conversas, posthumously released in 2015) and their contribution to the general question of documentary authorship. The director’s filmography is characterized by a consistent yet self-effacing form of authorial self-inscription: Coutinho often features as an interviewer that rather than express opinions propels discourses; an interviewer that is good at listening. This mode of self-inscription characterizes him as an author who is not expressive but who is nonetheless markedly present on the screen. In Um Dia na Vida, however, Coutinho is completely absent form the image, while Últimas Conversas, on the contrary, includes a confessional prologue that moves the director from the margins to the center of his films. This article examines the ways in which these works stand out in the filmography of a director who offers new insights into the notion of cinematic authorship
EHealth WhatsApp for social support: Design lessons
No full textWhatsApp was evaluated as group support tool for a high impact healthy lifestyle intervention, with 11 young professionals. Users valued the WhatsApp group as an attractive social support addition to the existing eTools and personal coaching. Based on preliminary results: 1) the WhatsApp group generated higher participation than most other social media; 2) deploying social media use motives; 3) possibly due to the relatively high 'presence' and 'engagement' attributes of WhatsApp; 4) contributing to healthy behaviours and health advocacy. Peer coaching was confirmed as promising. However, participation declined after the initial weeks. A design lesson was that users wanted more support for community forming. Several improvement suggestions are provided.Green Open Access added to TU Delft Institutional Repository ‘You share, we take care!’ – Taverne project https://www.openaccess.nl/en/you-share-we-take-care Otherwise as indicated in the copyright section: the publisher is the copyright holder of this work and the author uses the Dutch legislation to make this work public.Interactive Intelligenc
Appropriate Similarity Measures for Author Cocitation Analysis
Full text linkWe provide a number of new insights into the methodological discussion about author cocitation analysis. We first argue that the use of the Pearson correlation for measuring the similarity between authors’ cocitation profiles is not very satisfactory. We then discuss what kind of similarity measures may be used as an alternative to the Pearson correlation. We consider three similarity measures in particular. One is the well-known cosine. The other two similarity measures have not been used before in the bibliometric literature. Finally, we show by means of an example that our findings have a high practical relevance.information science;Pearson correlation;cosine;similarity measure;author cocitation analysis
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