1,720,954 research outputs found
The influence of transformation on financial performance of operational level of retail businesses : a case study
No full textSubmitted in fulfillment of the requirements for the Master's Degree In Management Sciences Business Administration, Durban University of Technology, Durban, South Africa, 2016.The retail industry is arguably one the most prosperous sectors in the global economy. Retail’s importance lies in the fact that it serves as an intermediary between producers and consumers. Given its significance in the everyday lives of people in communities and its role in national economies, the industry operates under extensive competition driven by growth in Information Technology which has dramatically changed the consumption patterns and buying behavior of consumers today. The changes are greatly influenced by different economic factors that impose change in the industry and impact on the bottom line of businesses. Thus, retailers are constantly realigning their businesses in ways that ensure that old customers are kept and new ones are sourced. It is from the foregoing that this study sets out to investigate the influence of transformation on the financial performance of the operational level of retail businesses: A case study.
Using a quantitative research method, the study focused on 101 middle level branch managers of The South African Post Office obtained through the simple random technique. The questionnaires were administered to the branch managers and the data obtained was analysed using SPSS software.
Findings from the study revealed that the overall business transformation has a positive impact on the financial performance of businesses. The results further revealed that continuous communication with regards to transformation inspires confidence among employees, thereby leading to productivity and the achievement of organisational goals and objectives. Findings also suggest that productive employees contribute positively to the financial performance of the business. The study recommends that retail businesses should consider overall business transformation in terms of structural design change, Information Technology, products and services and employee motivation to keep business relevant in the ever-changing global economy.
A review of customer satisfaction levels with the physical motor vehicle license renewal system in KwaZulu-Natal.
No full textMasters Degree. University of KwaZulu-Natal, Durban.Motor vehicle licence renewal has been a practice that is performed by motor vehicle owners for many years. It is a compulsory process whereby all automobile owners must register their automobile with an appropriate government agency to be able to drive on the public roads. This process entails the automobile owner paying a set amount determined by the capacity of the engine, the type, and the use of vehicle. This license must be renewed annually. This service is owned and managed by the Department of Transport who expanded accessibility to the service by appointing the South African Post Office (SA Post Office) and local municipalities as licensing agents. Considering the number of vehicles that must be renewed annually, this poses challenges due to the overcrowding experienced within the physical spaces of the licensing authorities. Non-receipt of renewal notifications and time spent waiting in queues impacts customer satisfaction with regards to in- person licence renewal system. With the introduction of an online motor vehicle license renewal system in 2022, the licensing authorities were still experiencing longer queues which resulted in overcrowding at the physical outlets. There is a disconnect between the marketing communications promoting the existence of online motor vehicle licence renewals and customer awareness for the online license-service adoption. The limited internet coverage in rural areas to support the access of e- services, impacts service accessibility. Also, the digital divide attributed to lack of basic digital literacy, insufficient information communication technology (ICT) skills and devices especially in communities from remote areas, which further hindered the access to e- services (Aruleba and Jere, 2022). The unavailability of onsite and offsite portals which would potentially serve as customer alternatives, to access the service, especially in remote areas, would contribute to the online service adoption process. This study aimed at reviewing the customer satisfaction level with regards to the in-person license renewal system in KwaZulu -Natal. The study further explored customer awareness and customer readiness for the adoption of an online licence renewal system, where the service is accessed through the internet. This study used a quantitative research technique and utilised the SA Post Office as a location of choice for a case study. The case study approach was used to scrutinise relationships among variables as per the stated research questions. The study population consisted of 5 000 motor vehicle owners that renewed their motor licence at various Post Office branches in KwaZulu-Natal. The study employed a stratified probability sampling method due to the study’s quantitative nature. Six post offices in various locations in KwaZulu- Natal were selected as research sites. A disproportionate stratified sampling method was used to show the representativeness of each region. The sample size as per the sampling table (Sekaran, 2000) was 357 for a population of 5 000. The actual study respondents were 282. The study results showed that participants were generally satisfied with the in-person licence renewal system. The study results further revealed that participants were inclined towards the adoption of an online motor vehicle licence renewal system. This was affirmed by the confirmation to have access to the facilities and the relevant equipment to perform online licence renewal. Additionally, members of their social circles were already renewing their motor vehicle licenses online. This study recommended continuous improvements in the operations process, and for increased attention to customer satisfaction and communication with regards to the motor vehicle licence renewal system. Moreover, it was recommended that the Department of Transport and its agents conduct aggressive marketing campaigns to bring awareness of the existence of the online licencing system, to ease congestion in physical outlets and increase motor vehicle licence renewal alternatives for customers
Going Beyond Counting First Authors in Author Co-citation Analysis
Get PDFThe present study examines one of the fundamental aspects of author co-citation analysis (ACA) - the way co-citation
counts are defined. Co-citation counting provides the data on which all subsequent statistical analyses and mappings
are based, and we compare ACA results based on two different types of co-citation counting - the traditional type that
only counts the first one among a cited work's authors on the one hand and a non-traditional type that takes into
account the first 5 authors of a cited work on the other hand. Results indicate that the picture produced through this non-traditional author co-citation counting contains more coherent author groups and is therefore considerably clearer. However, this picture represents fewer specialties in the research field being studied than that produced through the traditional first-author co-citation counting when the same number of top-ranked authors is selected and analyzed. Reasons for these effects are discussed
Variations on the Author
Get PDF“Variations on the Author” discusses two of Eduardo Coutinho’s recent films (Um Dia na Vida, from 2010, and Últimas Conversas, posthumously released in 2015) and their contribution to the general question of documentary authorship. The director’s filmography is characterized by a consistent yet self-effacing form of authorial self-inscription: Coutinho often features as an interviewer that rather than express opinions propels discourses; an interviewer that is good at listening. This mode of self-inscription characterizes him as an author who is not expressive but who is nonetheless markedly present on the screen. In Um Dia na Vida, however, Coutinho is completely absent form the image, while Últimas Conversas, on the contrary, includes a confessional prologue that moves the director from the margins to the center of his films. This article examines the ways in which these works stand out in the filmography of a director who offers new insights into the notion of cinematic authorship
Appropriate Similarity Measures for Author Cocitation Analysis
Get PDFWe provide a number of new insights into the methodological discussion about author cocitation analysis. We first argue that the use of the Pearson correlation for measuring the similarity between authors’ cocitation profiles is not very satisfactory. We then discuss what kind of similarity measures may be used as an alternative to the Pearson correlation. We consider three similarity measures in particular. One is the well-known cosine. The other two similarity measures have not been used before in the bibliometric literature. Finally, we show by means of an example that our findings have a high practical relevance.information science;Pearson correlation;cosine;similarity measure;author cocitation analysis
Dispelling the Myths Behind First-author Citation Counts
Get PDFWe conducted a full-scale evaluative citation analysis study of scholars in the XML research field to explore just how different from each other author rankings resulting from different citation counting methods actually are, and to demonstrate the capability of emerging data and tools on the Web in supporting more realistic citation counting methods. Our results contest some common arguments for the continued
use of first-author citation counts in the evaluation of scholars, such as high correlations between author rankings by first-author citation counts and other citation
counting methods, and high costs of using more realistic citation counting methods that are not well-supported by the ISI databases. It is argued that increasingly available digital full text research papers make it possible for citation analysis studies to go beyond what the ISI databases have directly supported and to employ more
sophisticated methods
koamabayili/VECTRON-author-checklist: VECTRON author checklist
No full textWe have done our best to complete the author checklist relating to the use of animals in the hut study. Note that the objective for the hut study was to evaluate the IRS treatment applications for residual efficacy against Anopheles mosquitoes, including the local An. coluzzii mosquito population. Cows were only used to attract mosquitoes into the huts and no tests were carried out directly on the cows. The author checklist is intended for use with studies where experiments are carried out on animals, which is why we have had such difficulty in completing this for the hut study, as many of the questions do not relate to how the cows were used
Author-wise bibliometric analysis based on entropy.
No full textAuthor-wise bibliometric analysis based on entropy.</p
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