1,721,086 research outputs found
Value in Interaction - The Model for the Service-Orientated Design of Value-Creating (Digital) Interactions
Full text linkInteraktionen spielen eine fundamentale Rolle für das Funktionieren unserer Gesellschaft und sind aufgrund ihrer Komplexität entscheidend für den Erfolg und die Wertgenerierung im wirtschaftlichen Kontext. Die digitale Transformation hat die Bandbreite der Interaktionen erheblich erweitert und klassische Kommunikationsformen in interaktive Plattformen transformiert. Dieses gesteigerte Interaktionspotenzial bietet sowohl Chancen für individualisierte Interaktionen als auch Herausforderungen. Gleichzeitig beeinflussen Dienstleistungen seit Jahrhunderten große Teile der Gesellschaft und haben sich zu einem Haupttreiber der globalen Wirtschaft und zum größten Arbeitgeber entwickelt. Dienstleistungsorientierte Konzepte wie die Service Logic und die Service Dominant Logic haben in diesem Zusammenhang dazu beigetragen, das Verständnis von Dienstleistungen auch in der Praxis neu zu definieren. Wertvolle Dienstleistungen basieren dabei auf vertrauensvollen, bedürfnisorientierten und komplexen Interaktionen, die langfristige Beziehungen fördern. Interaktionen sind also die Wurzel für Wertentstehung und demnach als zentraler Aspekt anzusehen. Trotzdem ist ein universell in der Forschung und Praxis, auf unterschiedlichste, heterogene Interaktionsformen anwendbares Modell nicht existent. Dementsprechend soll im Rahmen dieser Dissertation ein Modell entwickelt werden, welches diese Forschungslücke schließt. Hierzu werden auf Basis der Analyse validierter Fragenkonstrukte die Ebenen von Interaktionen extrahiert und das Value in Interaction-Modell theoretisch hergeleitet. Dieses besteht aus der Beziehungs-, der Matching- und der Dienstleistungsebene. Zusätzlich wird die wahrgenommene Beziehungsqualität als langfristiges Ergebnis mehrerer Interaktionen betrachtet. Alle drei Ebenen und die Gestaltung dieser sind maßgeblich für die Schaffung von Wert im Rahmen von Interaktionen jeglicher Art. Der Value in Interactionfokussiert sich somit auf den Wert, der unmittelbar im und während des Interaktionsprozesses entsteht. Im Rahmen dieser Dissertation wird er als Ansatz vorgeschlagen, um die Gestaltung von wertstiftenden Interaktionen in unterschiedlichsten Kontexten zu vereinfachen. Das Modell wird im Rahmen verschiedener Studien überprüft und erfolgreich angewendet. Um eine Verwendung in anderen, verwandten Forschungsbereichen oder auch der Praxis selbst zu ermöglichen, wird das erlangte Wissen in Form von Gestaltungsprinzipien und daraus abgeleiteten Gestaltungsmerkmalen abstrahiert. Diese Instanziierungen bilden schlussendlich die Basis für die Entwicklung eines eigenständig agierenden Large Language Modells (LLMs). Dieser Viimo genannte GPT vereinfacht die Anwendung der gesammelten Erkenntnisse für die wissenschaftliche und praktische Weiternutzung der Forschungsergebnisse.Interactions play a fundamental role in the functioning of our society and, due to their complexity, are crucial for success and value generation in an economic context. The digital transformation has significantly expanded the range of interactions and transformed traditional forms of communication into interactive platforms. This increased interaction potential offers both opportunities for individualized interactions and challenges. At the same time, services have been influencing large parts of society for centuries and have become a key driver of the global economy and the largest employer. In this context, service-oriented concepts such as Service Logic and Service Dominant Logic have helped to redefine the understanding of services not just in practice. Valuable services are based on trusting, needs-oriented and complex interactions that promote long-term relationships. Interactions are therefore at the root of value creation and should therefore be regarded as a central aspect. Nevertheless, a model that can be universally applied in research and practice to the most diverse, heterogeneous forms of interaction does not exist. Accordingly, this dissertation aims to develop a model that closes this research gap. For this purpose, the levels of an interaction are extracted based on the analysis of validated question constructs and the Value in Interaction-Model is derived theoretically. This consists of the relationship, matching and service layer. In addition, the perceived relationship quality is considered as a long-term result of several interactions. All three levels and the design of these are decisive for the creation of value in the context of interactions of any kind. Value in Interaction therefore focuses on the value that is created directly in and during the interaction process. In the context of this dissertation, it is proposed as an approach to simplify the design of value-creating interactions in a wide variety of contexts. The model is tested and successfully applied in various studies. To enable its use in other, related research areas or in practice itself, the knowledge gained is abstracted in the form of design principles and design features derived from them. These instantiations ultimately form the basis for the development of an independently operating Large Language Model (LLM). This GPT, called Viimo, simplifies the application of the collected findings for the further scientific and practical use of the research results
Emotion-Based Support Service Design: Conception, Design, and Evaluation of Emotion-Based Digital Support Solutions for Brick-and-Mortar Retail
Full text linkBasierend auf der digitalen Transformation, dem veränderten Kund:innenverhalten und der kritischen Lage des stationären Einzelhandels wird im Zuge dieser Forschungsarbeit ein emotionsbasierter Support Service gestaltet, welcher das Servicepersonal dabei unterstützt, wertvolle Interaktionen mit Kund:innen zu kreieren. Das gesamte Forschungsvorhaben nimmt dabei die Perspektive einer gestaltungsorientierten Wirtschaftsinformatik ein und folgt dem Design Science Research Paradigma. Hierbei wird zunächst der stationäre Einzelhandel als Anwendungsdomäne beschrieben, dessen Stärken und Schwächen herausgearbeitet und schließlich der aktuelle Stand hinsichtlich digitaler Technologien und digitaler Services beleuchtet. Im Anschluss wird auf Basis mehrerer Literaturarbeiten Forschung und Wissen zur Relevanz und zu den Auswirkungen von Emotionen im Servicekontext zusammengetragen und so eine Wissensbasis formuliert. Unter Berücksichtigung der Eigenschaften und Bedürfnisse der Stakeholder der Anwendungsdomäne sowie auf Basis der Analyse des Forschungsstands wird ein emotionsbasierter Support Service zur Unterstützung der Interaktionen zwischen Kund:innen und dem Servicepersonal vorgeschlagen. Im weiteren Verlauf der Forschungsarbeit wird dieses Servicekonzept in Form mehrerer Artefakte iterativ gestaltet und evaluiert. Dabei entstehen zunächst diverse Prototypen, meist in Form mobiler Applikationen, aus welchen konkretes Gestaltungswissen abgeleitet wird. Abschließend wird auf Grundlage der Anwendungsdomäne, der Wissensbasis und der gestalteten Prototypen unter Zuhilfenahme eines Mapping-Diagramms abstraktes Gestaltungswissen in Form von Design Principles ausformuliert. Die Forschungsarbeit endet mit einem Fazit, in welchem die Ergebnisse zusammengefasst, Implikationen für Forschung und Praxis abgeleitet sowie Limitationen und Anschlussforschung besprochen werden.Based on digital transformation, changing customer behavior, and the critical situation of brick-and-mortar retail, this research develops an emotion-based support service that assists service personnel in creating valuable interactions with customers. The entire research project adopts the perspective of design-oriented information systems and follows the Design Science Research paradigm. First, the brick-and-mortar retail sector is described as the application domain, its strengths and weaknesses are highlighted, and the current state of digital technologies and services is explored. Following this, research and knowledge on the relevance and impact of emotions in service contexts are compiled through a review of multiple literature sources, creating a knowledge base. Taking into account the characteristics and needs of stakeholders in the application domain, as well as the analysis of the state of research, an emotion-based support service is proposed to enhance interactions between customers and service personnel. In the further course of the research, this service concept is iteratively designed and evaluated in the form of several artifacts. This leads to the development of various prototypes, mostly in the form of mobile applications, from which concrete design knowledge is derived. Finally, based on the application domain, the knowledge base, and the designed prototypes, abstract design knowledge in the form of design principles is formulated using a mapping diagram. The research concludes with a summary of the results, deriving implications for research and practice, and discussing limitations and avenues for future research
Going Beyond Counting First Authors in Author Co-citation Analysis
Full text linkThe present study examines one of the fundamental aspects of author co-citation analysis (ACA) - the way co-citation
counts are defined. Co-citation counting provides the data on which all subsequent statistical analyses and mappings
are based, and we compare ACA results based on two different types of co-citation counting - the traditional type that
only counts the first one among a cited work's authors on the one hand and a non-traditional type that takes into
account the first 5 authors of a cited work on the other hand. Results indicate that the picture produced through this non-traditional author co-citation counting contains more coherent author groups and is therefore considerably clearer. However, this picture represents fewer specialties in the research field being studied than that produced through the traditional first-author co-citation counting when the same number of top-ranked authors is selected and analyzed. Reasons for these effects are discussed
Variations on the Author
Full text link“Variations on the Author” discusses two of Eduardo Coutinho’s recent films (Um Dia na Vida, from 2010, and Últimas Conversas, posthumously released in 2015) and their contribution to the general question of documentary authorship. The director’s filmography is characterized by a consistent yet self-effacing form of authorial self-inscription: Coutinho often features as an interviewer that rather than express opinions propels discourses; an interviewer that is good at listening. This mode of self-inscription characterizes him as an author who is not expressive but who is nonetheless markedly present on the screen. In Um Dia na Vida, however, Coutinho is completely absent form the image, while Últimas Conversas, on the contrary, includes a confessional prologue that moves the director from the margins to the center of his films. This article examines the ways in which these works stand out in the filmography of a director who offers new insights into the notion of cinematic authorship
Appropriate Similarity Measures for Author Cocitation Analysis
Full text linkWe provide a number of new insights into the methodological discussion about author cocitation analysis. We first argue that the use of the Pearson correlation for measuring the similarity between authors’ cocitation profiles is not very satisfactory. We then discuss what kind of similarity measures may be used as an alternative to the Pearson correlation. We consider three similarity measures in particular. One is the well-known cosine. The other two similarity measures have not been used before in the bibliometric literature. Finally, we show by means of an example that our findings have a high practical relevance.information science;Pearson correlation;cosine;similarity measure;author cocitation analysis
Dispelling the Myths Behind First-author Citation Counts
Full text linkWe conducted a full-scale evaluative citation analysis study of scholars in the XML research field to explore just how different from each other author rankings resulting from different citation counting methods actually are, and to demonstrate the capability of emerging data and tools on the Web in supporting more realistic citation counting methods. Our results contest some common arguments for the continued
use of first-author citation counts in the evaluation of scholars, such as high correlations between author rankings by first-author citation counts and other citation
counting methods, and high costs of using more realistic citation counting methods that are not well-supported by the ISI databases. It is argued that increasingly available digital full text research papers make it possible for citation analysis studies to go beyond what the ISI databases have directly supported and to employ more
sophisticated methods
koamabayili/VECTRON-author-checklist: VECTRON author checklist
No full textWe have done our best to complete the author checklist relating to the use of animals in the hut study. Note that the objective for the hut study was to evaluate the IRS treatment applications for residual efficacy against Anopheles mosquitoes, including the local An. coluzzii mosquito population. Cows were only used to attract mosquitoes into the huts and no tests were carried out directly on the cows. The author checklist is intended for use with studies where experiments are carried out on animals, which is why we have had such difficulty in completing this for the hut study, as many of the questions do not relate to how the cows were used
Author-wise bibliometric analysis based on entropy.
No full textAuthor-wise bibliometric analysis based on entropy.</p
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