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    Understanding the Role of Servant Leadership in the Hospitality Sector: AN INTERNAL MARKETING STRATEGY PERSPECTIVE

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    The main purpose of the study is to understand the importance of servant leadership, which is considered to be a critical component of internal marketing, in influencing Jordanian hotel frontline employees’ constructive deviance. This study proposes to deepen the understanding of the two fundamental mechanisms by which servant leadership influences the outcome variable, constructive deviance. Based upon self-determination theory (SDT), this study will examine how psychological empowerment mediates the relationship between servant leadership and organisational constructive deviance behaviours. At the same time, social identity theory will be used to understand how brand identification may moderate the relationship between psychological empowerment and constructive deviance among frontline employees from an internal marketing strategy perspective.Within this context, a conceptual framework is provided incorporating servant leadership as the independent variable, psychological empowerment as the mediating variable, and constructive deviance of the hotel’s frontline employees as the outcome variable. In addition, the moderating role of brand identification on the relationship between psychological empowerment and constructive deviance of the hotel frontline employees will also be explored. The conceptual model is empirically examined via exploratory sequential mixed-methods design, beginning with a poll-card game with 98 frontline employees and specific in-depth qualitative semi-structured interviews with 25 frontline employees and supervisors working in four-and five-star hotels across Jordan. Following a quantitative study using a large sample of time-lagged data from frontline employees working in twenty-one different hotels across Jordan, the analysis is carried out on 781 questionnaires using structural equation modelling (utilising AMOS) with a more than 50% response rate; after validation and purification, the goodness of fit of the measurement and structural models provided good fit estimates across absolute, incremental and parsimonious measures.The analysis emphasises the significance of servant leadership, as a crucial component of internal marketing, in psychologically empowering and promoting frontline employees’ constructive deviance, thereby feeding into excellent service delivery for hotel customers. The findings of the structural equation modelling revealed that servant leadership positively influenced frontline employees’ constructive deviance behaviours, and this influence was partially mediated by psychological empowerment. Moreover, the moderation path analysis demonstrated that frontline employees’ brand identification positively moderates the relationship between psychological empowerment and constructive deviance behaviours. This mixed-methods empirical study provides evidence for the effectiveness of servant leadership in promoting constructive deviance behaviours in the hotel sector. The findings also highlighted the importance of psychological empowerment and brand identification in the relationship between servant leadership and constructive deviance as important mediating and moderating mechanisms, respectively. Apart from methodological and theoretical contributions, the study proposes practical implications and directs future researchers in applying internal marketing to empower and promote constructive deviance behaviours among hotel frontline employees in Jordan through servant leadership

    Going Beyond Counting First Authors in Author Co-citation Analysis

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    The present study examines one of the fundamental aspects of author co-citation analysis (ACA) - the way co-citation counts are defined. Co-citation counting provides the data on which all subsequent statistical analyses and mappings are based, and we compare ACA results based on two different types of co-citation counting - the traditional type that only counts the first one among a cited work's authors on the one hand and a non-traditional type that takes into account the first 5 authors of a cited work on the other hand. Results indicate that the picture produced through this non-traditional author co-citation counting contains more coherent author groups and is therefore considerably clearer. However, this picture represents fewer specialties in the research field being studied than that produced through the traditional first-author co-citation counting when the same number of top-ranked authors is selected and analyzed. Reasons for these effects are discussed

    Variations on the Author

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    “Variations on the Author” discusses two of Eduardo Coutinho’s recent films (Um Dia na Vida, from 2010, and Últimas Conversas, posthumously released in 2015) and their contribution to the general question of documentary authorship. The director’s filmography is characterized by a consistent yet self-effacing form of authorial self-inscription: Coutinho often features as an interviewer that rather than express opinions propels discourses; an interviewer that is good at listening. This mode of self-inscription characterizes him as an author who is not expressive but who is nonetheless markedly present on the screen. In Um Dia na Vida, however, Coutinho is completely absent form the image, while Últimas Conversas, on the contrary, includes a confessional prologue that moves the director from the margins to the center of his films. This article examines the ways in which these works stand out in the filmography of a director who offers new insights into the notion of cinematic authorship

    Appropriate Similarity Measures for Author Cocitation Analysis

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    We provide a number of new insights into the methodological discussion about author cocitation analysis. We first argue that the use of the Pearson correlation for measuring the similarity between authors’ cocitation profiles is not very satisfactory. We then discuss what kind of similarity measures may be used as an alternative to the Pearson correlation. We consider three similarity measures in particular. One is the well-known cosine. The other two similarity measures have not been used before in the bibliometric literature. Finally, we show by means of an example that our findings have a high practical relevance.information science;Pearson correlation;cosine;similarity measure;author cocitation analysis

    Dispelling the Myths Behind First-author Citation Counts

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    We conducted a full-scale evaluative citation analysis study of scholars in the XML research field to explore just how different from each other author rankings resulting from different citation counting methods actually are, and to demonstrate the capability of emerging data and tools on the Web in supporting more realistic citation counting methods. Our results contest some common arguments for the continued use of first-author citation counts in the evaluation of scholars, such as high correlations between author rankings by first-author citation counts and other citation counting methods, and high costs of using more realistic citation counting methods that are not well-supported by the ISI databases. It is argued that increasingly available digital full text research papers make it possible for citation analysis studies to go beyond what the ISI databases have directly supported and to employ more sophisticated methods

    Author Index

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    koamabayili/VECTRON-author-checklist: VECTRON author checklist

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    We have done our best to complete the author checklist relating to the use of animals in the hut study. Note that the objective for the hut study was to evaluate the IRS treatment applications for residual efficacy against Anopheles mosquitoes, including the local An. coluzzii mosquito population. Cows were only used to attract mosquitoes into the huts and no tests were carried out directly on the cows. The author checklist is intended for use with studies where experiments are carried out on animals, which is why we have had such difficulty in completing this for the hut study, as many of the questions do not relate to how the cows were used
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