1,720,994 research outputs found
PENGARUH KUALITAS PELAYANAN TERHADAP KEPUASAN KONSUMEN PADA MASA PANDEMI COVID-19 DI PD SAGITARIUS INTI
No full textAbstrak
Penelitian ini dilakukan bertujuan untuk mengetahui ada tidaknya pengaruh kualitas pelayanan terhadap kepuasan konsumen di masa pandemi Covid-19 di PD Sagitarius Inti. Metode yang digunakan dalam pelaksanaan penelitian ini ialah metode kuantitafif deskriptif yang dilakukan dengan cara mengumpulkan data dari hasil kuesioner yang diisi oleh 35 responden yang merupakan konsumen PD Sagitarius Inti, daftar kajian pustaka dan wawasan penulis. Dari hasil pengolahan data yang diperoleh, didapatkan koefisien determinasi sebesar 83.3% yang menunjukkan bahwa kepuasan konsumen dapat dipengaruhi oleh kualitas pelayanan, dan 16.7% lainnya dipengaruhi oleh variabel lain diluar yang diteliti oleh penulis. Untuk koefisien korelasi didapatkan nilai sebesar 0.913 yang berarti bahwa hubungan antara kualitas pelayanan dengan kepuasan konsumen dinyatakan sangat kuat. Kesimpulannya adalah ada pengaruh yang sangat kuat dari kualitas pelayanan yang diberikan oleh PD Sagitarius Inti terhadap kepuasan konsumennya. Adapun saran yang dapat diberikan dalam penelitian ini yaitu agar perusahaan secara rutin mengadakan pelatihan atau workshop tentang pentingnya pelayanan prima atau service excellent kepada semua karyawan di PD Sagitarius Inti, sehingga dapat meningkatkan soft skill dan keterampilan karyawan terutama yang bekerja melayani konsumen secara langsung.
Kata Kunci : Kualitas Pelayanan, Kepuasan Konsume
Reportes ICAS en la disminución de riesgos críticos en la empresa contratista Sagitarius Mining S.A.C. Refinería Cajamarquilla - Nexa Resources - 2021
No full textEl estudio ha tenido como objetivo central demostrar que los reportes ICAS disminuyen los riesgos críticos en la Empresa Contratista Sagitarius Mining S.A.C. Refinería Cajarmarquilla - Nexa Resources en el año 2021.
Se empleó una metodología de tipo aplicada, de nivel explicativo, de diseño pre-experimental con pretest y postest regido por el método científico. Participaron 27 colaboradores, se empleó mediante la observación una ficha para medir tales riesgos críticos (instalaciones eléctricas, vehículos y equipos móviles, herramientas manuales, cargas suspendidas, sustancias químicas peligrosas y caídas). Entre los resultados descriptivos, se halló que en el pretest, existió en un 55,6% un nivel alto de riesgos críticos, en un 33,3% un nivel regular, y en un 11,1% un nivel bajo. Mientras que en el postest, existió en un 51,9% un nivel bajo de riesgos críticos, en un 33,3% un nivel regular, y en un 14,8% un nivel alto. Entre los resultados inferenciales, se obtuvo un p < 0,05 (p valor 0,001), que evidenció las diferencias significativas sobre el nivel de riesgos críticos del pretest al postest. Se llegó a la conclusión, que los reportes ICAS disminuyen los riesgos críticos en la Empresa Contratista Sagitarius Mining SAC Refinería Cajarmarquilla - Nexa Resources en el año 2021.
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The main objective of the study was to demonstrate that ICAS reports reduce critical risks in the Contractor Company Sagitarius Mining S.A.C. Cajarmarquilla Refinery - Nexa Resources in the year 2021.
An applied methodology of explanatory level, pre-experimental design with pretest and post-test governed by the scientific method was used. Twenty-seven employees participated, using an observation sheet to measure these critical risks (electrical installations, vehicles and mobile equipment, hand tools, suspended loads, hazardous chemicals and falls). Among the descriptive results, it was found that in the pretest, 55.6% had a high level of critical risks, 33.3% a regular level, and 11.1% a low level. In the post-test, 51.9% had a low level of critical risks, 33.3% a regular level, and 14.8% a high level. Among the inferential results, a p < 0.05 (p value 0.001) was obtained, which showed significant differences in the level of critical risks from pretest to posttest. It was concluded that the ICAS reports reduce the critical risks in the Contractor Sagitarius Mining SAC Refinery Cajarmarquilla - Nexa Resources in 2021
Going Beyond Counting First Authors in Author Co-citation Analysis
Get PDFThe present study examines one of the fundamental aspects of author co-citation analysis (ACA) - the way co-citation
counts are defined. Co-citation counting provides the data on which all subsequent statistical analyses and mappings
are based, and we compare ACA results based on two different types of co-citation counting - the traditional type that
only counts the first one among a cited work's authors on the one hand and a non-traditional type that takes into
account the first 5 authors of a cited work on the other hand. Results indicate that the picture produced through this non-traditional author co-citation counting contains more coherent author groups and is therefore considerably clearer. However, this picture represents fewer specialties in the research field being studied than that produced through the traditional first-author co-citation counting when the same number of top-ranked authors is selected and analyzed. Reasons for these effects are discussed
Variations on the Author
Get PDF“Variations on the Author” discusses two of Eduardo Coutinho’s recent films (Um Dia na Vida, from 2010, and Últimas Conversas, posthumously released in 2015) and their contribution to the general question of documentary authorship. The director’s filmography is characterized by a consistent yet self-effacing form of authorial self-inscription: Coutinho often features as an interviewer that rather than express opinions propels discourses; an interviewer that is good at listening. This mode of self-inscription characterizes him as an author who is not expressive but who is nonetheless markedly present on the screen. In Um Dia na Vida, however, Coutinho is completely absent form the image, while Últimas Conversas, on the contrary, includes a confessional prologue that moves the director from the margins to the center of his films. This article examines the ways in which these works stand out in the filmography of a director who offers new insights into the notion of cinematic authorship
Appropriate Similarity Measures for Author Cocitation Analysis
Get PDFWe provide a number of new insights into the methodological discussion about author cocitation analysis. We first argue that the use of the Pearson correlation for measuring the similarity between authors’ cocitation profiles is not very satisfactory. We then discuss what kind of similarity measures may be used as an alternative to the Pearson correlation. We consider three similarity measures in particular. One is the well-known cosine. The other two similarity measures have not been used before in the bibliometric literature. Finally, we show by means of an example that our findings have a high practical relevance.information science;Pearson correlation;cosine;similarity measure;author cocitation analysis
Dispelling the Myths Behind First-author Citation Counts
Get PDFWe conducted a full-scale evaluative citation analysis study of scholars in the XML research field to explore just how different from each other author rankings resulting from different citation counting methods actually are, and to demonstrate the capability of emerging data and tools on the Web in supporting more realistic citation counting methods. Our results contest some common arguments for the continued
use of first-author citation counts in the evaluation of scholars, such as high correlations between author rankings by first-author citation counts and other citation
counting methods, and high costs of using more realistic citation counting methods that are not well-supported by the ISI databases. It is argued that increasingly available digital full text research papers make it possible for citation analysis studies to go beyond what the ISI databases have directly supported and to employ more
sophisticated methods
koamabayili/VECTRON-author-checklist: VECTRON author checklist
No full textWe have done our best to complete the author checklist relating to the use of animals in the hut study. Note that the objective for the hut study was to evaluate the IRS treatment applications for residual efficacy against Anopheles mosquitoes, including the local An. coluzzii mosquito population. Cows were only used to attract mosquitoes into the huts and no tests were carried out directly on the cows. The author checklist is intended for use with studies where experiments are carried out on animals, which is why we have had such difficulty in completing this for the hut study, as many of the questions do not relate to how the cows were used
Author-wise bibliometric analysis based on entropy.
No full textAuthor-wise bibliometric analysis based on entropy.</p
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