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PENGARUH KUALITAS PELAYANAN DENGAN MENERAPKAN PROTOKOL KESEHATAN COVID – 19 TERHADAP MINAT SISWA/I SMP DAN SMA DI KECAMATAN BALEENDAH UNTUK MENGIKUTI BIMBINGAN BELAJAR (STUDI KASUS BIMBINGAN BELAJAR ENS)
No full textPenelitian ini bertujuan untuk menganalisa dampak kualitas pelayanan dengan penerapan protokol kesehatan Covid – 19 terhadap minat beli bimbingan belajar EnS. EnS adalah jasa bimbingan belajar yang berfokus kepada siswa/I sekolah. Penelitian dilakukan karena saat ini Indonesia sedang dilanda pandemi Covid – 19 yang mengharuskan siswa/I untuk belajar dari rumah secara daring. Namun, banyak kendala yang dihadapi oleh siswa/I diantaranya kurang siapnya sarana belajar berbasis teknologi, mulai dari gadget yang digunakan sampai jaringan internet yang terbatas. Juga mulai jenuhnya siswa/I untuk belajar secara daring dan tidak semua siswa/I memahami materi apabila pembelajaran dilakukan secara daring. Pada penelitian ini dikhususkan pada layanan bimbingan berbasis protokol kesehatan Covid – 19 di kalangan siswa/I SMP dan SMA di Kecamatan Baleendah Kabupaten Bandung. Responden penelitian ini adalah 100 siswa/I SMP dan SMA yang dibagi menjadi 25 responden siswa/I SMP dan 25 responden siswa/I SMA. Instrumen penelitian yang digunakan adalah kuesioner. Dari hasil penelitian menunjukkan pengaruh variabel kualitas pelayanan terhadap minat beli siswa/I sebesar 0,476 atau 47,6%, sedang sisanya dipengaruhi oleh faktor lain yang tidak diteliti. Hasil analisis kualitas pelayanan terhadap minat beli menunjukkan bahwa, variabel kualitas pelayanan berpengaruh secara positif dan signifikan terhadap minat beli.
Kata kunci: kualitas pelayanan, protokol kesehatan, minat beli
This study aims to analyze the impact of service quality by implementing the Covid-19 health protocol on purchase intention in EnS tutoring. EnS is a tutoring service that focuses on school students. The research was conducted because currently Indonesia is being hit by the Covid-19 pandemic, which requires students to learn from home online. However, there are many obstacles faced by students including the inadequacy of technology-based learning facilities, ranging from the gadgets used to the limited internet network. Also starting to get bored of students to study online and not all students understand the material when learning is done online. This study is devoted to counseling services based on the Covid-19 health protocol among middle and high school students in Baleendah District, Bandung Regency. Respondents of this study were 100 junior high school and high school students who were divided into 25 junior high school student respondents and 25 high school student respondents. The research instrument used was a questionnaire. From the research result, it shows that the influence of the service quality variable on students purchase intention is equal to 0.476 or 47.6%, while the rest is influenced by other factors not examined. The results of the analysis of service quality on purchase intention show that service quality variable has a positive and significant effect on purchase intention.
Key words: service quality, health protocol, purchase intention
 
Going Beyond Counting First Authors in Author Co-citation Analysis
Get PDFThe present study examines one of the fundamental aspects of author co-citation analysis (ACA) - the way co-citation
counts are defined. Co-citation counting provides the data on which all subsequent statistical analyses and mappings
are based, and we compare ACA results based on two different types of co-citation counting - the traditional type that
only counts the first one among a cited work's authors on the one hand and a non-traditional type that takes into
account the first 5 authors of a cited work on the other hand. Results indicate that the picture produced through this non-traditional author co-citation counting contains more coherent author groups and is therefore considerably clearer. However, this picture represents fewer specialties in the research field being studied than that produced through the traditional first-author co-citation counting when the same number of top-ranked authors is selected and analyzed. Reasons for these effects are discussed
Variations on the Author
Get PDF“Variations on the Author” discusses two of Eduardo Coutinho’s recent films (Um Dia na Vida, from 2010, and Últimas Conversas, posthumously released in 2015) and their contribution to the general question of documentary authorship. The director’s filmography is characterized by a consistent yet self-effacing form of authorial self-inscription: Coutinho often features as an interviewer that rather than express opinions propels discourses; an interviewer that is good at listening. This mode of self-inscription characterizes him as an author who is not expressive but who is nonetheless markedly present on the screen. In Um Dia na Vida, however, Coutinho is completely absent form the image, while Últimas Conversas, on the contrary, includes a confessional prologue that moves the director from the margins to the center of his films. This article examines the ways in which these works stand out in the filmography of a director who offers new insights into the notion of cinematic authorship
Appropriate Similarity Measures for Author Cocitation Analysis
Get PDFWe provide a number of new insights into the methodological discussion about author cocitation analysis. We first argue that the use of the Pearson correlation for measuring the similarity between authors’ cocitation profiles is not very satisfactory. We then discuss what kind of similarity measures may be used as an alternative to the Pearson correlation. We consider three similarity measures in particular. One is the well-known cosine. The other two similarity measures have not been used before in the bibliometric literature. Finally, we show by means of an example that our findings have a high practical relevance.information science;Pearson correlation;cosine;similarity measure;author cocitation analysis
ANALISIS EFEKTIVITAS KUALITAS LAYANAN PADA BISNIS KONSULTAN (STUDI KASUS PT KELOLA AMANAH ARTHA)
No full textSuccess is no longer solely determined by the product produced and offered, but by the quality of service provided. High-quality service has become a fundamental aspect that businesses must consider and deliver to customers meet expectations and create satisfaction. Therefor, Service quality is crucial because it directly impacts customer satisfaction, which can be readily shared. Satisfied customers will provide positive reviews and promote company by recommending its services to others. Researcher using qualitative descriptive method, collecting data through interviews to assess how effective the service quality provided by PT Kelola Amanah Artha is for its customers. Based on the results of the analysis, it can be concluded that only the assurance dimension can be said to need improvement because this dimension is dominated by customer responses which feel inadequate
Dispelling the Myths Behind First-author Citation Counts
Get PDFWe conducted a full-scale evaluative citation analysis study of scholars in the XML research field to explore just how different from each other author rankings resulting from different citation counting methods actually are, and to demonstrate the capability of emerging data and tools on the Web in supporting more realistic citation counting methods. Our results contest some common arguments for the continued
use of first-author citation counts in the evaluation of scholars, such as high correlations between author rankings by first-author citation counts and other citation
counting methods, and high costs of using more realistic citation counting methods that are not well-supported by the ISI databases. It is argued that increasingly available digital full text research papers make it possible for citation analysis studies to go beyond what the ISI databases have directly supported and to employ more
sophisticated methods
koamabayili/VECTRON-author-checklist: VECTRON author checklist
No full textWe have done our best to complete the author checklist relating to the use of animals in the hut study. Note that the objective for the hut study was to evaluate the IRS treatment applications for residual efficacy against Anopheles mosquitoes, including the local An. coluzzii mosquito population. Cows were only used to attract mosquitoes into the huts and no tests were carried out directly on the cows. The author checklist is intended for use with studies where experiments are carried out on animals, which is why we have had such difficulty in completing this for the hut study, as many of the questions do not relate to how the cows were used
Model Konseptual Penguatan Program Makan Bergizi Gratis Melalui Kualitas Pelayanan, Informasi, Dan Kepercayaan Publik
Get PDFProgram makan di sekolah banyak diterapkan di negara berpendapatan rendah dan menengah dan terbukti berkontribusi terhadap peningkatan partisipasi, kehadiran, serta beberapa indikator gizi siswa. (Wang et al., 2021)
Namun, efektivitas dan keberlanjutan program tidak hanya ditentukan oleh dampak gizi, melainkan juga oleh bagaimana penerima manfaat memandang kualitas pelayanan, transparansi informasi, dan kredibilitas pemerintah sebagai penyelenggara. Artikel konseptual ini mengembangkan kerangka terpadu yang menghubungkan kualitas pelayanan yang dirasakan, informasi program, dan kepercayaan terhadap pemerintah dengan persepsi publik terhadap program makan di sekolah. Berbasis tradisi SERVQUAL dalam pengukuran kualitas pelayanan publik (Parasuraman, et al., 1985) dan literatur transparansi serta kepercayaan terhadap pemerintah, (Alessandro et al., 2021)
Artikel ini berargumen bahwa penyelenggaraan layanan makan sekolah yang andal, responsif, dan empatik, disertai informasi yang jelas dan mudah diakses, dapat memperkuat kepercayaan masyarakat terhadap institusi pemerintah. Temuan empiris terbaru mengenai persepsi orang tua terhadap program makan gratis universal menunjukkan bahwa kualitas makanan, komunikasi, dan stigma sosial sangat memengaruhi penerimaan program. (Zuercher et al., 2024)
Dengan mensintesis berbagai temuan tersebut, artikel ini mengusulkan model konseptual di mana kualitas pelayanan dan transparansi informasi memengaruhi persepsi program baik secara langsung maupun tidak langsung melalui kepercayaan terhadap pemerintah. Artikel diakhiri dengan implikasi kebijakan yang menekankan pentingnya menyelaraskan perbaikan teknis program makan di sekolah dengan strategi penguatan transparansi, komunikasi, dan kepercayaan institusional, serta agenda penelitian lanjutan menggunakan survei dan pemodelan persamaan struktural.Program makan di sekolah banyak diterapkan untuk memperbaiki status gizi dan kesiapan belajar anak, namun efektivitasnya dalam jangka panjang dipengaruhi bukan hanya oleh hasil program, melainkan juga oleh kualitas implementasi dan persepsi publik. Artikel konseptual ini menyusun sintesis literatur integratif yang mengaitkan tiga determinan utama penerimaan program: kualitas pelayanan dalam penyelenggaraan program, transparansi dan kualitas informasi, serta kepercayaan publik terhadap pemerintah. Model menegaskan bahwa pelayanan yang responsif, andal, dan empatik dapat menurunkan ketidakpastian serta memperkuat persepsi keadilan, sementara informasi yang jelas dan tepat waktu meningkatkan akuntabilitas serta keyakinan masyarakat. Kedua faktor tersebut diperkirakan memperkuat kepercayaan terhadap pemerintah yang berperan sebagai mekanisme psikologis kunci dalam menjelaskan bagaimana pengalaman layanan dan kualitas informasi mendorong kepuasan, partisipasi, serta dukungan keberlanjutan program. Artikel ini juga menekankan stigma sebagai risiko kontekstual yang dapat melemahkan legitimasi jika desain layanan dan komunikasi program tidak inklusif. Artikel menawarkan proposisi yang dapat diuji dan arahan pengukuran untuk penelitian kuantitatif lanjutan berbasis survei dan pemodelan persamaan struktural
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