1,721,009 research outputs found
Guideline for application of fuzzy-set Qualitative Comparative Analysis (fsQCA) in tourism and hospitality studies
Get PDFThe aim of this chapter is to review and illustrate a step-by-step guideline in conducting fuzzy-set Qualitative Comparative Analysis (fsQCA) in tourism and hospitality studies. As an emerging method, fsQCA is simultaneously quantitative and qualitative in nature which makes it an appropriate method for social science disciplines including tourism and hospitality area because of complex nature of relationships between multiple variables where theories and models are underdeveloped. Unlike conventional statistical techniques, fsQCA is an asymmetrical analysis technique that provides a holistic view and interrelationships among several conditions using Boolean algebra. The fsQCA analyses produce comprehensive assessment by revealing causal combinations of antecedents to predict an outcome; and identify sufficient configurations (i.e., causal combinations and recipes) and necessary condition/s. By utilizing this method, researchers would be able to produce complex, comprehensive, and robust results
Conclusion : Emerging trends and future prospects in the muslim travel market
Get PDFAbstractThis concluding chapter provides some reflections on the prospects and futures on research issues in relation to Muslim travel cultures and tourist practices and the complexities surrounding it. Drawing on contemporary research literature, the chapter identifies several main themes: the notion of Muslim-friendly tourism, the millennial market and gender dimensions of travel, and lastly the growing importance of the environment and green consumerism in Muslim travel. The chapter concludes by noting the importance of developing a far more sophisticated and empirically grounded critical assessment of Muslim tourism than what has previously usually been the case. The chapter also presents some closing thoughts on the future of research on Muslim practices of tourism consumption and production in the context of businesses, communities, destinations, and the wider socio-political context.Abstract
This concluding chapter provides some reflections on the prospects and futures on research issues in relation to Muslim travel cultures and tourist practices and the complexities surrounding it. Drawing on contemporary research literature, the chapter identifies several main themes: the notion of Muslim-friendly tourism, the millennial market and gender dimensions of travel, and lastly the growing importance of the environment and green consumerism in Muslim travel. The chapter concludes by noting the importance of developing a far more sophisticated and empirically grounded critical assessment of Muslim tourism than what has previously usually been the case. The chapter also presents some closing thoughts on the future of research on Muslim practices of tourism consumption and production in the context of businesses, communities, destinations, and the wider socio-political context
Chapter 7 HRM practices and employee retention: the moderating effect of work environment
Get PDFHospitality is considered one of the fastest growing industries globally, because of its significant contribution to the economy, in Malaysia specifically and across the world generally (ILO, 2010, cited in Bharwani & Butt, 2012). Similarly, the influence of tourism industry in Malaysia to GDP is at MYR 167.5 Billion, 13.7% in 2016. In 2017, it is expected to increase to 4.2%, and to rise by 5.4% per annum, from 2017 to 2027, to MYR 295.6 Billion (15.9% of total GDP) in 2027, directly impacting the increase in employment opportunities (World Travel
and Tourism council, 2017). This year, the Malaysian tourism industry accounts for 4.5% of national employment. In addition, it is expected to increase by 1.9% in 2017, and increase by 3.9% per annum to create 956,000 jobs in 2027. This
growth in the tourism industry directly affects the demands in lodging (hotels, hostels, guesthouses), subsequently increasing the supply of rooms by 81%. As a human-based industry, hospitality depends on humans as a part of
the product, in which, the humans cannot be separated from the service process (Ghazali, 2010). Primarily, the hospitality industry strongly depends on the human factor and direct contact with customers. According to Bharwani and
Butt (2012), employees have become very precious assets to hotel industry, playing a decisive role in enhancing the organizational image. In the competitive market environment of hospitality, retention of high performers is known as a key to
delivery of service quality. Nevertheless, employee retention is still a major issue for the hospitality industry. Aksu (2004), Kuean, Kaur, and Wong (2010), and Proudfoot Consulting (2008) found that turnover rates have considerable passive effects on hospitality performance. It is costly for hotels’ management to spend money and time on employees who leave a short time later after they go through the employment process
Chapter 2 New Guidelines for the Use of PLS Path Modeling in Hospitality, Travel, and Tourism Research
Get PDFReflections of a Qualitative Researcher: Structuring a Qualitative Research Methodology–An Illustration from a PhD Thesis
No full textSelecting the methodological approach is a critical decision as it largely determines the effectiveness of the research. Encapsulating the research approach as a chapter in a thesis is often a challenge to many young researchers, despite the abundance of guides on PhD thesis writing and on the various approaches to research methodologies. However, most guides are descriptive and fail to provide appropriate illustrations of a methodology chapter especially in qualitative research. In a qualitative methodology chapter, key factors are the assumptions, theoretical lens, and worldviews on the topic, making qualitative methodology chapter less definite, more subjective and lacks a conventional model. This chapter addresses the need for qualitative research samples and aims to advance the understanding of writing a qualitative research methodology chapter by providing essential guidelines. The guidelines are drawn from an actual qualitative research methodology chapter of a PhD thesis in the field of tourism and social cohesion
Questioning Halal tourism motive: In between da’wa, business, and life story
No full textThis chapter demonstrates Muslim tourist operators’ motivations for providing Halal services and amenities. They describe the word da’wa, which they thought meant something other than profit-seeking in the tourism sector. The narrative method addresses the topic of how and why da’wa manifests itself in the business of Muslim tourism operators, taking into account their life story as a minority. The findings reveal three major aspects of da’wa perception and practice in the tourist industry. First, da’wa in business is viewed as an obligation to teach non-Muslims by displaying understanding of what Muslims require. Second, da’wa is shown by giving charity/sadaqah to everyone in order to devote a true example of Islamic ethical system (justice/adalah) while initiating a dialogue in order to integrate into non-Muslim culture in particular. Third, da’wa refers to the building of bonds between Muslim tourism businesses, Muslim visitors, and Muslim staff. Because da’wa is about spiritual motivation, practicing da’wa in the framework of the interplay between religion and commerce in the tourist sector in this study takes into account the sociological and historical background of a location as well as the individual life narrative. Because da’wa may be seen in every single thing a Muslim does
Travel Motivation of Muslim Tourists Are They Really Different?
No full textIn this chapter the researchers seek to benchmark holiday travel motivation of Muslim tourists against Western and Asian groups. The Travel Career Pattern (TCP) model was used as the framework for the study. In the TCP approach, three layers of importance among travel motivations are specified: the core, the middle layer, and the outer layer. By selecting a suite of seven cases with large samples, the researchers identified some similarities and differences in holiday (not pilgrimage based) travel motivation between the Muslim traveller group and the Western and Asian samples. Although novelty, escape and relaxation are viewed as important core travel motives for all groups of travellers, Muslims especially emphasise the value of (strengthening) relationships while adding the value of seeing nature as a core travel driver. Muslim travellers, compared to other groups, also highlight stimulation in the middle layer and nostalgia in the outer layer of travel motives. Taken together, these results confirm the perspective that understanding Muslim tourists is about more than specifying needs for halal food and prayer rooms but can be built on recognising strong and distinctive emphases in their motivational profile
Going Beyond Counting First Authors in Author Co-citation Analysis
Get PDFThe present study examines one of the fundamental aspects of author co-citation analysis (ACA) - the way co-citation
counts are defined. Co-citation counting provides the data on which all subsequent statistical analyses and mappings
are based, and we compare ACA results based on two different types of co-citation counting - the traditional type that
only counts the first one among a cited work's authors on the one hand and a non-traditional type that takes into
account the first 5 authors of a cited work on the other hand. Results indicate that the picture produced through this non-traditional author co-citation counting contains more coherent author groups and is therefore considerably clearer. However, this picture represents fewer specialties in the research field being studied than that produced through the traditional first-author co-citation counting when the same number of top-ranked authors is selected and analyzed. Reasons for these effects are discussed
Interactions between Muslim attendees and non-Muslim staff : a study of the Islamic MICE market in Thailand
No full textThis chapter examines the perspectives of non-Muslim Meetings, Incentive Travel, Conventions and Exhibitions (MICE) staff and Muslim customers in Southern Thailand. More specifically, the chapter focuses on the views of Buddhist ‘MICE’ workers and Islamic clientele in three venues in the MICE sector in Southern Thailand on the demands of Muslim customers. This study seeks to identify what industry representatives understand about Muslim customers and their needs, and to analyse varying degrees of Islamic religiosity, which influence expectations for and understandings of Islamic hospitality services and facilities. It concludes by discussing these issues by utilising content analysis. The findings reveal that while understanding also varied amongst Muslim clientele, generally the significance of Islam to Muslim clients’ lives was well recognised and respected. Opinions were varied though as to how well the industry could accommodate a range of Muslim-friendly services. With regard to client needs, it seems that local Muslims may have been influenced by their positioning as a minority in Thailand and wanting to create an environment which is visibly Islamic. On the other hand, visitors to Thailand, knowing it is not a Muslim country, were perhaps happier to accept a change of environment and the differences that comes with that. This is further explored in this chapter
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