11 research outputs found
HUKUM SEBAGAI INSTRUMEN KEBIJAKAN PUBLIK DALAM IZIN USAHA PERTAMBANGAN BATUBARA
Full text linkIndonesia is known as an international coal supplier, as in Borneo. The March 2007 abare report (Australian bureau research for agriculture and economic resource) has placed Indonesia as the world's largest coal supplier (about 25%) in the world, followed by Australia, South Africa, China, the Russian, Colombian, and United States. Massive uncontrolled coal deployment, one day it's going to cause big trouble. On the negative side, this actually encourages both national and foreign private companies to achieve even greater coal extinctions. Therefore, governments should actually be working on the redefinition and reorientation of the mining exploitation to be truly beneficial to the people.
There are two problems that appear: 1) How is the law as a public policy instrument in coal mining business license?, 2) How does the institutional public policy model in mining permissions? To answer the issue is used descriptive research method analysis so that it is concluded that: Mining Problems in Indonesia lies in the exploitation of coal mining that is so great to overlook the interests of local communities and the environment. The role of law as a public policy instrument can be poured through coal mining permissions. This permission policy uses an institutional public policy model where the government is legitimizing licensing. The legitimacy has implications in the sanctions of any violations in the field of coal mining both in the form of criminal sanctions and administrative sanctions. This policy is also universal
EFEKTIFITAS PELAKSANAAN KEBIJAKAN KEMITRAAN INDUSTRI BATIK RUMAHAN ‘BATIK MOCH. SALAM’ DI DESA NGARESREJO, KECAMATAN SUKODONO, KABUPATEN SIDOARJO
Full text linkBatik is one of the Indonesia characteristics and cultural heritages. It is the Government’s responsibility to develop batik in accordance with the local characteristics of each region. At the same time, it is the opportunity for the batik producers around the archipelago to utilize the moment. The purpose of these activities are: the procurement of printing equipment and a table cap in accordance with the desired design pattern; skills training using the tool, with the direct learning methods applied; training and helping for business management and simple bookkeeping; assisting the marketing process through training techniques and marketing strategy; making the media marketing.The applied methods are: identifying the problem and needed equipment, such as: a molding tool/ stamp, tasting table for batik, stove to the tasting table, printer wok batik; skills training in using the tools, forming the simple bookkeeping, making media marketing. The taken approach is a direct method of learning and working with participatory methods.Results and implications: the procurement of 4 printing tools following the pattern of SMEs, provision of 2 sets consisting of: Tables stove, printer wok, gas stove, regulator, gas hose, 12 Kg LPG Tube, a marketing tool. They have been handed over to the SMEs. It had been done the technical training activities and business management training and simple bookkeeping. The existence of tools increase the number of batik production more than eve
Efektifitas Sistem Pelayanan Pembuatan Surat Izin Mengemudi (SIM) Secara Online di Satuan Penyelenggara Administrasi (Satpas) Colombo Surabaya
Full text linkOnline SIM is applied for new SIM and SIM renewal. The purpose of this research is to find out and describe the effectiveness of service system of SIM making online in Administrative Administrator Unit (Satpas) Colombo Surabaya; To know and describe the constraints faced in the system of SIM-making services online at the Administrative Administrator Unit (Satpas) Colombo Surabaya; And to know and describe the efforts undertaken to improve the effectiveness of the SIM service making system online at the Administrative Administrator Unit (Satpas) Colombo Surabaya. Analytical technique used is descriptive qualitative. The result of the research shows that the effectiveness of service of making Driver's License (SIM) online at Administrative Administrator Unit (Satpas) Colombo Surabaya is known from several factors, namely: a) Time factor; Indicates that the time required for an online driver's license (SIM) service is 15 to 20 minutes; B) Accuracy factors; Indicates that the staff or parties who provide online driver's license (SIM) service at the Surabaya Provincial Administrative Unit (Satpas) Surabaya have high accuracy and accuracy so that in practice it is rarely found an error in the service process being carried out; And c) Service-style factors; It is known that the style of service providers in this case is the staff or the Administrative Administrator (Satpas) Colombo Colombo as performing the duties and responsibilities of work in accordance with applicable SOP and existing Perkap. The results also indicate that online SIM service at Administrative Administrator Unit (Satpas) Colombo Surabaya is considered effective but not maximal considering there are still some obstacles in the implementation. These constraints consist of: a) there are still people who do not know clearly about the mechanism of the SIM online; B) the number of staff is considered to be lacking; C) there is a network connection or trouble; D) The Administrative Administrator Unit (Satpas) Colombo Surabaya still uses the conventional system in its operational management; And e) at the Surabaya Provincial Administrative Unit (Satpas) Colombo is still under renovation. In relation to the apparent constraints, the efforts made to improve the effectiveness of the SIM-making service system online at the Surabaya Provincial Administrative Unit (Satpas) Surabaya is to conduct socialization through television and radio and socialize with the ball pick-up system; Making additional staff in accordance with the needs, the Parties Satuan Penyelenggara Administrasi (Satpas) Colombo Surabaya can cooperate with the service provider; And updating IT-based infrastructure and training in the use of information technology or Internet-based infrastructure. Keywords: Effectiveness, Service, Driver License (SIM) onlin
HUBUNGAN ANTARA KUALITAS APARATUR DENGAN KUALITAS PELAYANAN
Full text linkPelayanan publik akhir-akhir ini menjadi isu sentral telah menuntut semua pihak, baik pemerintah dan lembaga masyarakat untuk mengatur kembali pelaksanaannya. Tuntutan masyarakat untuk pelayanan publik yang berkualitas, memiliki prosedur yang jelas, dilaksanakan segera dan dengan biaya yang wajar, terus ke depan dari waktu ke waktu. Dengan demikian penulis mengambil judul Hubungan Antara Kualitas Layanan dan aparat Kualitas (PDAM Tirta studi cahaya besar di Tulungagung) karena banyak keluhan dari pelanggan. Tujuan dari penelitian untuk menentukan respon dari aparat serta hubungan antara kualitas aparatur dengan kualitas layanan. Metode ini menggunakan penelitian deskriptif kualitatif dengan 50 responden dan 20 karyawan di di PDAM Tirta Cahya Tulungagung dengan teknik pengumpulan data melalui observasi, wawancara dan pencatatan data Dari hasil penelitian tersebut dapat disimpulkan bahwa respon dari PDAM Tirta Agung Cahya sudah cukup baik, dilihat dari hasil kuesioner yang diberikan kepada pelanggan dan rata-rata mengatakan respon yang cukup dalam menanggapi keluhan, dan hubungan antara kualitas personil dan kualitas pelayanan berkaitan erat dengan kualitas aparatur dimana indakator yaitu produktivitas, tanggung jawab, tanggap, kualitas pelayanan, akuntabilitas berarti untuk menentukan kualitas aparatur penilaian kualitas pelayanan menentukan kualitas layanan. Kata kunci: Kualitas Aparatur Dan Kualitas PelayananÂ
Hubungan Kualitas Pelayanan dengan Kepuasan Pasien Rawat Inap BPJS Kelas III (Studi Kasus di RSU Haji Surabaya)
Full text linkAbstractHealth service is a basic right owned by the government, along with improving the living standards of human being better and see the performance of government bureaucracy that is still far from public expectation, the government in this case the general is required to improve itself to improve health service for the community, at impatient BPJS class III. Since BPJS and other government programs, currently based on assessment, the quality of health services, especially in patient care, is more likely to decline if assessed in terms of patient satisfaction. This study aims to analyze the quality of service with the satisfaction of patients through the seven dimensions the quality of service consisting of assurance, empathy, reliability, responsiveness, tangible, core medical service and professionalism. The dimensions used to analyze the quality of service with the hospitalizations satisfaction patients BPJS class III in the RSU Haji Surabaya. Methods used in this research using the description of qualitative, sources used data is the primary data and secondary related to the situation and conditions. In this study author also use a technique research in the form of observation, interview and documentation in order to obtain the data primary to know how the quality of service with the patients BPJS class III satisfaction of the hospitalizations in the RSU Haji Surabaya. Based on the results of data analysis and discussion that has been done, the quality of service with the hospitalizations satisfaction patients BPJS class III in the RSU Haji Surabaya, according to the dimension of assurance, empathy, reliability, responsiveness, core medical service and professionalism the quality of service the hospitalizations third grade in RSU Haji Surabaya can be said good so that the patient was satisfied. Keywords: Quality of service, Patient satisfaction, the quality of service with the patient relationship satisfactio
Efektivitas Penerapan Sistem PTSP Pada Mal Pelayanan Publik Di Kabupaten Sumenep Jawa Timur
Full text linkThe achievement of a predetermined or planned goal is known as effectiveness. The implementation of the One-Stop Integrated Service System at the Sumenep Regency Public Service Mall, East Java, is still relatively new. In fact, this system still needs significant improvement. The purpose of this study was to find out the application of the One Stop Integrated Service System at Public Service Malls in Sumenep Regency, East Java and to find out how far the Effectiveness of the Implementation of One Stop Integrated Services at Public Service Malls in Sumenep Regency, East Java. The research method used is descriptive qualitative research. Data obtained through observation techniques, interviews, documentation and literature study. The theory used is the theory of effectiveness measurement according to Kettner, Moroney, and Martin including effort, cost efficiency, result, cost effectiveness, impact. The data analysis technique used was proposed by Miles & Huberman namely data collection, data reduction or data simplification, data presentation, and conclusion drawing. The research results obtained are that the application of a One-Stop Integrated Service System at Public Service Malls in Sumenep Regency, East Java is in accordance with the objectives of establishing a Public Service Mall, the Implementation of a One-Stop Integrated Service System at Public Service Malls in Sumenep Regency, East Java is already effective. The advice given is that it is hoped that MPP will optimize services more, not attract additional fees beyond the provision of service fees, be consistent with their attitudes and duties in providing services, consistently focus on the existing budget for the implementation of licensing and non-licensing services, and hope that the positive impact will be felt by the community Service users are evenly distributed throughout the archipelago
ANALYSIS OF THE QUALITY OF LICENSING SERVICES AT THE INVESTMENT AND ONE-DOOR INTEGRATED SERVICE SERVICE OF SIDOARJO REGENCY
No full textThe purpose of this study is to describe and analyze the quality of licensing services at the Sidoarjo District Investment and One-Stop Services Office. The techniques used in this study were observation and interviews. This study uses qualitative research with a descriptive approach. This study focuses on a survey of community satisfaction based on the Regulation of the Minister for Administrative Reform and Bureaucratic Reform Number 14 of 2017 which includes 9 indicators, namely, requirements, systems, mechanisms and procedures, service time, fees or rates, product specifications, type of service, competence of implementers, implementing behavior, handling complaints, suggestions, and input, facilities and infrastructure. The results obtained in this study indicate that the quality of licensing services at the Investment and One-Stop Services Office is good. It's just that it needs to be improved again on several indicators, namely service time and handling of complaints, suggestions and input. It is hoped that in the future this can be improved, because community satisfaction can determine the excellent quality of public services
PENGARUH KUALITAS WEBSITE DALAM LAYANAN E-KIOS TERHADAP KEPUASAN MASYARAKAT DI KELURAHAN NGINDEN JANGKUNGAN SURABAYA
Full text linkIn the current era of information technology, demanding effective and efficient public services along with the diverse needs and wants of everyone. The existence of public services e-Kiosk is one sign of the development of information technology with the aim to improve the quality of service. Thus the authors take the title of Website Quality Influence In e-Kiosk Service Against Satisfaction Society (Urban Nginden Jangkungan Surabaya) because there is still a public complaints over the e-Kiosk machine disorder that sometimes does not work properly. The purpose of this research is to know the effect of simultaneous and partial of website quality dimension that is usability (X1), information quality (X2), and service interaction quality (X3) with community satisfaction (Y) and which is the most dominant influence to public satisfaction. This research uses correlational research with quantitative approach of 100 respondents conducted by accidental sampling sampling technique in Nginden Jangkungan Urban Village and data collection technique through observation, questionnaire, and literature study. The results showed that simultaneously, the three dimensions of website quality affect the satisfaction of the community. Partially, usability and information quality have influence to public satisfaction, while service interaction quality does not have influence to the satisfaction of society and from third dimension of website quality, information quality dominant influence to public satisfaction. Key words: quality website, Usability, Information Quality, Service Interaction Quality, and community satisfactio
