JPAP: Jurnal Penelitian Administrasi Publik
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Implementation of the On The Spot Report Receipt and Verification Program (PVL OTS) by the Indonesian Ombudsman, Bengkulu Province Representative Office
Full text linkThis research examines the implementation of the On The Spot (PVL OTS) report acceptance and verification program by the Ombudsman RI Bengkulu Representative, which aims to facilitate the public in submitting complaints related to public services. This research uses descriptive qualitative methods with data collection techniques through observation, interviews, and documentation. The research subjects comprised the Ombudsman RI Representative of Bengkulu and the community involved in this program. However, there are still challenges and obstacles to implementing this program. Less than optimal offline and online socialization of the program is one of the main obstacles. Furthermore, the number of people accessing services under the PVL OTS program is still low. In addition, budget fluctuations and limited infrastructure also hamper the smooth running of the program. The results showed that the PVL OTS program had been implemented as planned but not optimally. The main obstacles are unclear implementation schedules that depend on the central budget, limited socialization, and limited facilities and infrastructure. Routine evaluations are carried out for each activity, but the applied improvements still need improvement. In conclusion, for the PVL OTS program to run more effectively and efficiently, more structured schedule planning, broader socialization, and provision of adequate facilities and infrastructure are needed.This research examines the implementation of the On The Spot (PVL OTS) report acceptance and verification program by the Ombudsman RI Bengkulu Representative, which aims to facilitate the public in submitting complaints related to public services. This research uses descriptive qualitative methods with data collection techniques through observation, interviews, and documentation. The research subjects comprised the Ombudsman RI Representative of Bengkulu and the community involved in this program. However, there are still challenges and obstacles to implementing this program. Less than optimal offline and online socialization of the program is one of the main obstacles. Furthermore, the number of people accessing services under the PVL OTS program is still low. In addition, budget fluctuations and limited infrastructure also hamper the smooth running of the program. The results showed that the PVL OTS program had been implemented as planned but not optimally. The main obstacles are unclear implementation schedules that depend on the central budget, limited socialization, and limited facilities and infrastructure. Routine evaluations are carried out for each activity, but the applied improvements still need improvement. In conclusion, for the PVL OTS program to run more effectively and efficiently, more structured schedule planning, broader socialization, and provision of adequate facilities and infrastructure are needed
PUBLIC SERVICE DELIVERY IN INDONESIA'S OUTER ISLANDS: A PERFORMANCE EVALUATION
No full textThis study evaluates the performance of Civil State Apparatus personnel in delivering public services in Kairatu Barat Sub-district, West Seram Regency, a remote archipelagic region in Eastern Indonesia. Using a sequential explanatory mixed-methods design, the research involved 94 respondents comprising 37 Civil State Apparatus staff and 57 community service recipients. Data collection employed structured questionnaires and in-depth interviews to obtain comprehensive perspectives on public service quality. Findings reveal that Civil State Apparatus performance is generally categorized as good, with work precision emerging as the primary strength (score: 3.92). However, significant weaknesses exist in service innovation (score: 3.51). From the community perspective, staff friendliness received the highest appreciation (score: 3.88), reflecting the internalization of local cultural values of "Pela Gandong." Conversely, procedural simplicity obtained the lowest rating (3.44), particularly in licensing services. Correlation analysis revealed that staff friendliness has the strongest relationship with community satisfaction (r=0.734), confirming the importance of relational aspects in public service delivery within Maluku's cultural context. Competency and work motivation are the most influential internal factors affecting performance, while limited technological infrastructure constitutes the primary external constraint. The study identifies significant intergenerational digital divides and geographic variations in service usage patterns. Key policy recommendations include: (1) implementing simple communication technology aligned with infrastructure capacity; (2) streamlining service procedures to reduce citizen burden, especially for island communities; (3) strengthening Civil State Apparatus reward systems to sustain motivation; and (4) developing differentiated service strategies that leverage cultural capital while accommodating diverse community needs. These findings provide actionable guidance for improving public service delivery in archipelagic governance contexts
Keadilan Administratif dalam Sistem Distribusi Bantuan Sosial Berbasis Algoritma: Studi tentang Transparansi Digital dalam Layanan Publik di Indonesia
No full textThis study investigates the concept of administrative justice within algorithm-based decision systems used in distributing social assistance programs in Indonesia. The research aims to evaluate the extent to which digital transparency is upheld in these automated public service mechanisms. Employing a qualitative approach based on secondary data, the study analyses policy documents, regulatory frameworks, technical algorithm manuals, government reports, and investigative journalism from multiple regions. Data were examined through qualitative content analysis. The findings indicate that algorithmic opacity, limited public communication regarding eligibility criteria, and weak regulatory oversight hinder the realization of administrative justice. This article makes a significant contribution to public administration literature by integrating the ethical and administrative dimensions into the study of algorithmic governance. It offers a critical assessment of digital governance practices in an emerging economy and advocates for the ethical implementation of algorithms in the public sector.Penelitian ini mengkaji konsep keadilan administratif dalam konteks sistem pengambilan keputusan berbasis algoritma yang digunakan dalam distribusi program bantuan sosial di Indonesia. Studi ini bertujuan untuk menilai sejauh mana prinsip transparansi digital diterapkan dalam mekanisme layanan publik yang terotomatisasi tersebut. Dengan menggunakan pendekatan kualitatif berbasis data sekunder, penelitian ini menganalisis dokumen kebijakan resmi, kerangka regulasi, manual teknis algoritma, laporan pemerintah, serta laporan investigatif dari berbagai wilayah. Data dianalisis melalui teknik analisis isi kualitatif.
Temuan penelitian menunjukkan bahwa ketertutupan algoritmik, kurangnya komunikasi publik terkait kriteria kelayakan, serta lemahnya pengawasan regulatif menjadi penghambat bagi terwujudnya keadilan administratif. Studi ini memberikan kontribusi terhadap literatur administrasi publik dengan menyajikan penilaian kritis atas praktik tata kelola digital di negara berkembang, serta menyerukan pentingnya penerapan algoritma yang etis dalam sektor publik.
Kata kunci: bantuan sosial, etika sektor publik, keadilan administratif, tata kelola algoritmik, transparansi digita
Environmentally Conscious Workforce: How Human Resource Management Drives Green Practices in Government
No full textOver the past few decades, human resource (HR) management in the public sector of the Indonesian state has undergone significant changes in response to internal and external pressures, which have compelled the Indonesian government to redefine its boundaries and enhance its public administration capabilities. As part of the current HR strategy, these reforms call for a more flexible, adaptive, and comprehensive HR system, including the implementation of Green Human Resource Management (GHRM). In several aspects of HR management, such as green recruitment, green training and development, and green rewards and compensation, GHRM integrates environmental sustainability practices. The primary objective of this study is to examine the role of human resource management in promoting green practices within the Indonesian government sector. The research approach uses a literature review analysis of the Scopus database. The results show that implementing GHRM in Indonesia's public sector still faces several challenges. However, with a comprehensive strategy, policy reform, and government commitment, GHRM has the potential to be a strategic solution in improving the effectiveness of public sector management, accelerating the achievement of the Sustainable Development Goals (SDGs), and supporting all government organizations in overcoming environmental and administrative challenges.Over the past few decades, human resource (HR) management in the public sector of the Indonesian state has undergone significant changes due to internal and external pressures that have forced the Indonesian government to define the state's boundaries and improve its public administration capabilities. As part of the current HR strategy, these reforms call for a more flexible, adaptive, and comprehensive HR system, including implementing Green Human Resource Management (GHRM). In several aspects of HR management, such as green recruitment, green training and development, and green rewards and compensation, GHRM integrates environmental sustainability practices. The main objective of this study is to analyze human resource management's encouragement of green practices in the Indonesian government sector. The research approach uses a literature review analysis of the Scopus database. The results show that implementing GHRM in Indonesia's public sector still faces several challenges. However, with a comprehensive strategy, policy reform, and government commitment, GHRM has the potential to be a strategic solution in improving the effectiveness of public sector management, accelerating the achievement of the Sustainable Development Goals (SDGs), and supporting all government organizations in overcoming environmental and administrative challenges
BUILDING AN ASSET PERFORMANCE FRAMEWORK IN OPTIMISING THE MANAGEMENT OF LAND AND BUILDING ASSET UTILISATION IN JOMBANG REGENCY
No full textThis study aims to optimize the management of land and building asset utilization to increase local revenue in Jombang Regency, based on the building asset performance framework. Asset management by local government organizations includes inventory, valuation, and legal audits, which significantly affect the effectiveness and efficiency of asset utilization. The method used is a descriptive qualitative approach, employing data collection techniques such as observation, interviews, and documentation studies. This approach was chosen because it allows researchers to explore the processes, policies, challenges, and strategies undertaken by government agencies in managing regional assets more comprehensively and contextually. Data analysis techniques were carried out by reducing data, presenting data, and drawing conclusions. The results showed that the optimization of land and building asset utilization management in Jombang Regency has not met the target for revenue realization from the utilization of regional assets in the 2024 APBD post, resulting in a realization gap ranging from 0% to 270%. Synergy in the institutional administration process is a crucial factor in asset utilization. This is because there are still obstacles when recording and reporting assets. The two Building Asset Performance Framework indicators used in this study, namely financial risk and risk of compliance with laws and regulations, show that local government organizations in Jombang Regency need to improve the accuracy of asset data collection, transparency of financial reports, and collaboration between stakeholders. These transformations and consistency are expected to increase the utilization of regional assets, such as land and buildings, in the following year, ensuring compliance with the Regent Regulation of Jombang Regency Number 52 of 2022 concerning Regional Asset Utilization. This research focuses on aspects directly related to asset management performance and local revenue potential, both of which have a direct impact on PAD achievement
INNOVATION AND GOVERNANCE IN SHIPPING: THE SAFETY NAVIGATION INFORMATION SYSTEM (SIKAPAL) MODEL AND SAFETY MITIGATION SYSTEM IN SUMENEP REGENCY
No full textSumenep Regency has 126 islands within its territory, divided into 19 sub-districts on the mainland and 8 sub-districts in the marine or island areas. In the past five years, the rate of maritime accidents in Sumenep Regency has been relatively high, with a history of shipwreck incidents. The government needs to offer appropriate solutions to address these naval accidents. An innovation from the government concerning the issues in Sumenep Regency is creating the SiKaPal program (Maritime Safety System) as a tangible form of the government’s concern for Sumenep Regency. This study aims to understand the maritime safety mitigation system and explain the SiKaPal model as an innovation in the governance of marine safety. This research uses a descriptive qualitative method with data collection and analysis conducted through primary data obtained from interviews with key ship informants regarding the implementation of security management operations that have been carried out so far, including the obstacles encountered in the implementation of SiKaPal. The Sumenep Regency government, through the Communication and Information Agency (Diskominfo), initiated SiKaPal (Maritime Safety System) to address the occupational safety issues of fishermen in Sumenep Regency. Maritime safety innovation has become a solution and an answer to the existing problems. SiKaPal (Maritime Safety System) is the only innovation that uses AIS (Automatic Identification System) and is available only in Sumenep Regency. Governance innovation can enhance the capacity of public sector innovation because it is often seen as an alternative rather than a complement. The integration of the SiKaPal system and safety mitigation measures serves as an innovation model for more effective ship safety management
Collaborative Governance In The Development Of The Potential Of The Marine Natural Tourism Park Of Seventeen Riung Islands, Ngada Regency, East Nusa Tenggara
Full text linkThe Marine Nature Tourism Park (TWAL) of Riung Seventeenth Island in Ngada Regency is a conservation area with excellent development potential. However, its management has various challenges, such as suboptimal coordination between stakeholders, lack of communication between stakeholders, less effective feedback, lack of openness to build trust, and lack of creativity in dealing with the problems. Seeing this phenomenon, collaboration between parties is needed to optimize the development of TWAL. This study aims to determine the role of stakeholders and the collaborative process in the development of TWAL. This study uses a descriptive qualitative approach with data collection methods through in-depth interviews, field observations, and documentation studies. The results show that the collaboration has involved stakeholders from the government sector (BKSDA NTT, Fisheries and Marine Service, Tourism Office, and village government), the private sector (lodging and restaurant entrepreneurs), local communities (fishermen and seaweed farmer groups), and NGOs (Komodo Survival Program). The role of stakeholders is relatively straightforward, but the implementation of collaboration is still not optimal. Inhibiting factors include overlapping authority, lack of formal regulation, and promotion that has not been maximized. In the aspect of initial conditions, it was found that there was a lack of resources, damaged infrastructure, and waste management that had not been integrated. Facilitative leadership by BKSDA NTT has succeeded in increasing community participation and building trust through preventive approaches and participatory dialogue. The institutional design shows informal cooperation across sectors, but a strong legal basis does not entirely support it. In the collaborative process, stakeholders are involved in regular meetings, training, and coordination, although there are still gaps in active engagement and digital communication due to network constraints. The collaboration results show increased tourist visits, public awareness of environmental conservation, and contribution to the local economy. However, there is still a need to strengthen coordination and cross-agency policies.The Marine Nature Tourism Park (TWAL) of Riung Seventeenth Island in Ngada Regency is a conservation area with excellent development potential. However, its management has various challenges, such as suboptimal coordination between stakeholders, lack of communication between stakeholders, less effective feedback, lack of openness to build trust, and lack of creativity in dealing with the problems. Seeing this phenomenon, collaboration between parties is needed to optimize the development of TWAL. This study aims to determine the role of stakeholders and the collaborative process in the development of TWAL. This study uses a descriptive qualitative approach with data collection methods through in-depth interviews, field observations, and documentation studies. The results show that the collaboration has involved stakeholders from the government sector (BKSDA NTT, Fisheries and Marine Service, Tourism Office, and village government), the private sector (lodging and restaurant entrepreneurs), local communities (fishermen and seaweed farmer groups), and NGOs (Komodo Survival Program). The role of stakeholders is relatively straightforward, but the implementation of collaboration is still not optimal. Inhibiting factors include overlapping authority, lack of formal regulation, and promotion that has not been maximized. In the aspect of initial conditions, it was found that there was a lack of resources, damaged infrastructure, and waste management that had not been integrated. Facilitative leadership by BKSDA NTT has succeeded in increasing community participation and building trust through preventive approaches and participatory dialogue. The institutional design shows informal cooperation across sectors, but a strong legal basis does not entirely support it. In the collaborative process, stakeholders are involved in regular meetings, training, and coordination, although there are still gaps in active engagement and digital communication due to network constraints. The collaboration results show increased tourist visits, public awareness of environmental conservation, and contribution to the local economy. However, there is still a need to strengthen coordination and cross-agency policies
Blue Economy Challenge The Threatening Impact of Indonesia's Sea Sand Export Policy
Full text linkThis research discusses the Indonesian government's sand export policy and its relationship to the challenges of the Blue Economy. The sand export policy is regulated in Government Regulation Number 26 of 2023, it is feared that the policy will have a negative impact on the environment and society. Through descriptive qualitative methods, this research discusses the history of Indonesian sea sand exports, their impacts and their relationship as an obstacle to the blue economy. The findings of this research show that there is a threat of damage to the marine environment and coastal areas, which has a negative impact on the economy of local communities. In the future, it is hoped that this research can be developed with various other indicators and concrete case studies as well as further connections to the Blue econom
FLOOD PREVENTION BASED ON DISASTER RISK MANAGEMENT IN MALANG CITY
Full text linkThis research is based on the many incidents in Malang City related to flood disasters. Many of these incidents are caused by puddles or runoff of rainwater, which is not channeled properly through drainage channels due to the inability of drainage to accommodate the volume of rainwater and the lack of development of the RTH (Green Open Space). For this reason, the Malang City Government has made regulations regarding implementing disaster management in Malang City Local Regulation Number 1 of 2017. This research aims to describe and analyze the implementation of policies to prevent floods and waterlogging based on disaster risk management in Malang City. This research uses descriptive research with a qualitative approach. This research focuses on policy implementation to prevent floods and waterlogging based on disaster risk management in Malang City using the Edward III policy implementation model. Data sources are primary data sources and secondary data sources. Data collection techniques include interviews, observation, and documentation. Test the validity of the data using triangulation techniques. This research indicates that implementing flood and waterlogging disaster prevention policies has not been fully implemented properly. It has been implemented well when viewed from several aspects, such as communication, disposition, and bureaucratic structure. However, if seen from the aspect of resources, especially facility resources, they are still inadequate and not ideal for the two agencies involved. It can be concluded that this policy is still not successful, and there is a need for evaluation regarding this policy
Evaluation of Non-Cash Food Assistance Program in Improving Community Welfare in Serut Village, Panti District, Jember Regency
Full text linkThis study aims to determine the results of the evaluation of the Non-Cash Food Assistance Program (BPNT) in improving community welfare in Serut Village, Panti District. The research method used is qualitative, which will produce descriptive data in the form of words and describe phenomena related to the program. The data collection techniques used are observation, interviews, and documentation. The number of informants used is seven people. The data analysis techniques used are data collection, data condensation, data presentation, and drawing conclusions.. The results of the study showed several criteria, namely: effectiveness in the Non-Cash Food Assistance Program (BPNT) in Serut Village, Panti District, is considered less effective because the recipients of the assistance still use old data, while the current community economy has changed. Efficiency is present because, in this case, the mechanism for receiving assistance is made flexible—aid can be taken anywhere—which makes it easier and remains within the concept of utilizing existing resources. Adequacy is achieved because the program can already meet food needs by reducing expenses. Uniformity is shown in the equal amount of assistance received by all recipients. Responsiveness is demonstrated by the good response to handling community complaints, and the Non-Cash Food Assistance Program (BPNT) implemented by the government can meet or respond to the real needs of the community.Penelitian ini bertujuan untuk mengetahui hasil evaluasi program bantuan pangan non tunai (BPNT) dalam meningkatkan kesejahteraan masyarakat di Desa Serut Kecamatan Panti. Metode penelitian yang digunakan adalah kualitatif, yang akan menghasilkan data deskriptif berupa kata-kata dan menggambarkan fenomena tentang program tersebut. Teknik pengumpulan data yang digunakan berupa observasi, wawancara dan dokumentasi. Jumlah informan yang digunakan sebanyak 7 orang. Teknik analisis data yang digunakan berupa pengumpulan data, kondensasi data, penyajian data dan penarikan simpulan. Hasil penelitian menunjukkan beberapa kriteria yaitu Efektivitas dalam program bantuan pangan non tunai (BPNT) di Desa Serut Kecamatan Panti yaitu kurang efektif karena penerima bantuan masih menggunakan data lama, sedangkan perekonomian masyarakat saat ini sudah berubah. Efisiensi karena dalam hal ini mekanisme pengambilan bantuan dibebaskan dimana saja agar lebih mudah dan tetap pada konsep pemanfaatan sumber daya yang ada. Kecukupan sudah dapat memenuhi kebutuhan pangan karena mengurangi pengeluaran. Persamaannya semua sama mengenai jumlah bantuan yang diterima. Responsivitas mempunyai respon yang baik dalam menangani pengaduan masyarakat dan Program Bantuan Pangan Nontunai (BPNT) yang dilaksanakan pemerintah dapat memenuhi atau merespon kebutuhan riil yang sangat dibutuhkan masyarakat