1,721,269 research outputs found
A Study on the Performance of Universities’ Central Library in Yangon (Pyae Phyo Maung, 2025)
Full text linkThis study assesses the performance of the Universities’ Central Library (UCL)
by analyzing user satisfaction with its primary services: physical facilities, library
collection, staff, and technical processing. A quantitative research approach was
employed, using a structured questionnaire completed by 250 registered users, with
64.8% female and 35.2% male respondents. The findings indicate that users generally
have a favorable view of the library’s performance. Satisfaction was reported in areas
such as cleanliness, seating, lighting, and internet access, though neutral responses
emerged regarding the availability of electrical outlets and printing and scanning
services. The library collection was considered diverse and academically valuable.
Users positively rated the staff for their professionalism and support. Additionally,
technical services, including cataloguing and digital access, were found to be effective
and user-friendly. The study found strong positive correlations between satisfaction and
each service, suggesting that further improvements can enhance overall library
performance
THE EFFECT OF EXPANSION OF BANK BRANCHES ON PERFORMANCE OF UAB BANK ( Pyae Phyo Kyaw, 2018)
No full textBank branch expansion are not happening due to external economic factors affecting but also internal factor include the organization's performance, return on investment (ROI), bank provision ratio, amount of loan losses (NPL), growth of business such as deposit and loan growth and the ratio of capital to risk-weighted assets of the bank and cost management strategy.
Findings of this study concluded that bank branch expansion influence on performance of UAB bank such as deposit, loan, overhead cost, profit, shareholder fund and ROI. It is also conclude that UAB banks still have opportunities to have business growth by adding more branches and more service points. UAB bank will have business and financial performance growth as more bank branch expansion.
Until now, UAB bank has opened 77 branches across the country and provided development of the concern region and its people. It is clear that opening branches helps to make faster economic transaction which contributes the progress of the economy of the countries as a whole
Effectiveness of anti-money laundering practices in selected private banks (Myint Pyae Pyae Phyo, 2024)
Full text linkThis research highlights on the analyzing the effectiveness of anti-money laundering (AML) practices of the private banks in Myanmar. It evaluates these practices of three selected banks: KBZ Bank, AYA Bank, and CB Bank PCL. The goal of the study is to identify AML practices and analyze the effectiveness of AML practices in these banks. The study employed both descriptive and analytical approaches, utilizing a combination of primary and secondary data. Primary data was gathered using a sampling method, with responses from 96 participants via Likert scale questionnaires, which were designed around five influencing factors related to AML effectiveness in the selected banks. Respondents included staff members from various levels across the three banks. Data from the survey was analyzed using SPSS, which produced results based on mean values, standard deviation, correlation coefficients, and regression analysis. The study found that staff training, Know Your Customer (KYC), and technology systems positively impact AML practices of the private banks in Myanmar, while AML policy and procedures, internal control and audits are not significant. The suggestion is that banks should implement a written policy framework, KYC procedures, AML controls, comply to the international regulations, and regular audits to prevent money laundering, and further research should explore AML practices of other banks and non-financial institutions
Corporate Governance Practices and Organizational Performance of Myanmar Finance International Limited (Pyae Phyo Wai, 2025)
Full text linkThis study investigates the effect of corporate governance practices on the
organizational performance of Myanmar Finance International Limited (MFIL).
Specifically, it examines the extent to which four key governance practices
Responsibility, Accountability, Transparency, and Integrity affect the performance of
the organization. Primary data were collected using structured questionnaires
distributed to MFIL staff, 51 respondents who are directly involved in corporate
governance-related activities using simple random sampling method. This study used
quantitative method, with data analyzed using descriptive statistics, correlation, and
multiple regression techniques. The findings reveal that all four corporate governance
practices, Responsibility, Accountability, Transparency and Integrity positive effect on
MFIL’s performance. Among these, Integrity is the highest influence on Organizational
Performance, indicating a strong and statistically significant positive effect.
Responsibility is an influence on Organizational Performance, showing a significant
and strong positive effect. Transparency is an influence on Organizational Performance,
suggesting a significant and positive effect. Accountability is also an influence on
Organizational Performance, showing still a significant and strong positive effect.
These results highlight the critical role of strong governance in supporting sustainability
and institutional success. The study recommends reinforcing governance mechanisms,
increasing transparency in operations, and conducting regular governance reviews to
enhance MFIL’s financial stability and social impact
Customer Satisfaction and Customer Retention Towards the Services of Sathapana Microfinance (Pyae Phyo Aung, 2025)
Full text linkThe main objectives of this study are to analyze the factors influencing customer
satisfaction and to examine the effect of customer satisfaction on customer retention
towards the services of SATHAPANA Microfinance. The study analyzes key service
attributes accessibility, price, reliability, responsiveness, and empathy to determine their
influencing on customer satisfaction. Using a quantitative research approach and
employing a simple random sampling method, this study collected data from 130 active
customers of SATHAPANA Microfinance located in Shwepyithar Township, Yangon.
The results reveal that all five independent variables have positive and statistically
significant effects on customer satisfaction, with empathy being the strongest influence.
In turn, customer satisfaction also has a statistically significant effect on customer
retention. The study recommended that SATHAPANA Microfinance continue
prioritizing the development of a customer centric mindset across all staff levels. This
includes enhancing training programs focused on emotional intelligence, respectful
communication, and active listening. Additionally, maintaining transparency in pricing,
improving service reliability, and expanding accessible service channels, particularly
for underserved communities, are essential to sustaining customer satisfaction and
customer retention
USER BEHAVIORAL INTENTION TO ADOPT MOBILE BANKING IN SELECTED PRIVATE BANKS ( Pyae Phyo Aung, 2019)
No full textThis study is to study the user behavioral intention to adopt mobile banking. The objectives of the paper are to investigate the determinants of behavioral intention of mobile banking users, to analyze the relationship between users behavioral intention and its determinants. To accomplish these objectives of the study, the analysis is conducted based on the responses of 170 respondents who are selected by convenient sampling method by using structured questionnaires in November 2019. The questionnaire are made of five-point Likert scale in order to measure the five determants which are performance expectancy, effort expectancy, social influence, facilitation condtions and behavioral intention on mobile banking users of selected private banks in Myanmar. The finding of the study shows the average mean of effort expectancy is high. Most of the users perceive mobile banking is easy to use and users perceive that becoming skillful at using mobile banking is easy for everyone. Average mean of social influence is high. Most of the users perceive that peer can not be able to influence user behavior to use mobile banking. However, Social Influence factors does not support the significant effects on behavioral intention of using mobile banking. Therefore, performance expectancy and effort expectancy factors are considered as the most important significant factors in this study. According to the result of this survey, the highest mean score is effort expectancy. That’s why, Markers from banks need to develop new marketing strategy which can give incentive current users to urge potential user to adopt mobile banking with the purpose of expanding the rate of mobile banking users in Myanmar
The Effect of Entrepreneurial Leadership and Organizational Innovation on Organizational Performance of DKSH Co., Ltd. (Pyae Phyo Naing ,2024)
Full text linkThis study aims to analyze the effect of entrepreneurial leadership and
organizational innovation on organizational performance of DKSH Co., Ltd. The sample
size was 95 out of 120 managers by using Roasoft sample size calculator. The primary data
was surveyed from 95 respondents of different management positions and different
departments by using simple random sampling method with online survey structured
questions. The respondents are asked about entrepreneurial leadership (framing the
challenge, risk taking, path clearing, building commitment and specifying limits),
organizational innovation and organizational performance of DKSH Co., Ltd. The
secondary data was collected from some related textbooks, previous papers and relevant
websites. In data analysis methods, both descriptive method and linear regression methods
were used. According to the regression results, there is a direct effect of entrepreneurial
leadership (risk taking and specifying limits) on organizational performance and a
mediation effect of organizational innovation between entrepreneurial leadership and
organizational performance. The result also supported that the effects of risk taking,
specifying limits and organizational innovation have a strong influence on performance of
DKSH Co., Ltd. Therefore, DKSH should implement the role of innovation between risk
taking and specifying limits of entrepreneurial leadership role and organizational
performance which presented a significant opportunity for company to drive strategic
alignment, operational efficiency, and competitive advantage
Analysis on Relational Need Fulfillment, Psychological Attachment, Engagement and Organizational Commitment Toward Myanmar Orchard Preschool (Pyae Phyo Thar, 2022)
Full text linkThis study aims to analyze the effect of relational needs fulfillment on psychological attachment of teaching staff, to examine the effect of psychological attachment on engagement of teaching staff, and to investigate the effect of work engagement on organizational commitment of teaching staff toward Myanmar Orchard Preschool. The study conducts a questionnaire survey method on 109 respondents from Myanmar Orchard Preschool as the primary data. The questionnaire was designed with five-point Likert Scale. Simple random sampling method is applied. Secondary data are collected from the documents of Myanmar Orchard Preschool’s data, previous research paper, text book, websites and other related information resources. The finding indicates that provision of meaning influences on psychological attachment. Psychological attachment has positive significant effect on each of engagement factors, such as work, employee, personal, job, and organizational engagement. Finally, personal engagement and organizational engagement has positive significant effect on organizational commitment. Therefore, Myanmar Orchard Preschool should focus on provision of meaning to make psychological attachment. The preschool should also focus on psychological attachment to increase engagement. In addition, to promote organizational commitment, the preschool should emphasize engagement of the organization
CUSTOMER PERCEPTIONS TOWARDS MOTOR VEHICLES INSURANCE CLAIMS MANAGEMENT SYSTEM OF FIRST NATIONAL INSURANCE ( FNI ) (Pyae Phyo Wai, 2019)
Full text linkThis Study aims to explore the customer perceptions towards motor vehicles insurance claims management system of First National Insurance ( FNI ). It examines the customer perceptions in FNI. To meet these objectives, the required data are collected through structure questionnaire towards educated and postgraduate level. The simple random sampling method is applied to select 100 customer of Yangon. This primary and secondary data were collected from the first week of December 2019. The results of the study showed that both educated level and postgraduate level are satisfied. Customer are satisfied both response to claim and towing damage vehicle. Repair handling factors are significant with customer perception. This also showed that most customer perceive services which provides in good condition like before. Therefore, it is suggested that claim management system of First National Insurance (FNI) has systematic procedures and good services factors to the all customer. But, these satisfaction factors may be changed from time to time, employee and owners need to assess the satisfaction factors of the customer on continuous basis in order to be continuous success. FNI should pay more attention to the only towing vehicle and repair handling factors since these factors have the positive relationship with customer satisfaction. In these factors, FNI should focus more on repair handling by taking approval and confirming from
Effect of Audit Quality on Client Loyalty towards Cho Group Services Company Limited (Pyae Phyo zaw, 2025)
Full text linkThe objectives of this study are to examine the influencing factors on audit quality
and to analyze the mediating effect of client satisfaction on the relationship between audit
quality and client loyalty towards Cho Group Services Company Limited. Both primary
and secondary data are applied. Primary data are collected using structured questionnaires
based on a 5-point Likert scale. The sample size of 153 clients out of 253 clients are
calculated by using Raosoft sample size calculator and selected through simple random
sampling method. In addition, secondary data are collected from relevant text books,
papers, websites, international dissertations and other research papers from the library. The
analysis methods are descriptive statistics and regression analysis. Based on the
regression analysis, client company size and audit tenure have a positive and significant
effect on audit quality. According to the Sobel test results, client satisfaction mediates on
the relationship between audit quality and client loyalty. Based on these findings, Cho
Group Services Company Limited should continue to enhance audit quality while also
investing in strategies that improve client satisfaction, as both directly and indirectly
contribute to building long-term client loyalty
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