1,720,997 research outputs found
Designing for Service: Key Issues and New Directions
No full textThis is a co-edited book with Daniela Sangiorgi. The book consists of four sections that looks at: The lay of the land in designing for service; Contemporary Discourses and influences in designing for service; Designing for service in public and social spaces and Design for service, shirting economies, emerging markets.The introduction and the conclusion are written by the two co-editors
Making sense of Data through Service Design : opportunities and reflections
No full textAs our daily activities are increasingly facilitated by digital services, including social interactions, shopping, work practices, banking, healthcare and transportation information, the concept of ‘big data’ and the potential opportunities therein are beginning to permeate and shape social, economic and political arenas at local, national and international levels. Consequently there is much attention given to extending the pervasive collection of data through our ever-growing service interactions. Whether through aggregating data for governments and commercial organisations to aid decision-making or for drilling down to create profiles of individuals, large-scale data sets (LSDS) are now core to service delivery, development and innovation. With expanding possibilities of data gathering there is also increasing concern, not just over personal information, surveillance and online security but also how this information and behavioural data is stored. As a field of study Service Design needs to rethink its role within service innovation to become more engaged in the interdisciplinary boundaries of social and computational science, to limit the abstraction of the human, by designing services that make explicit issues of data use, privacy and trust. This chapter addresses the opportunities for service designers to act as an agent between data holders and end-user communities, offering and facilitating translation and customisation solutions from data, and to consider how exposure to big data might Influence and instigate behavioural and attitudinal change within individuals and service users. The authors will focus on the challenges faced by Service Designers as they move into a space that is highly abductive and quantifiable whilst aiming to maintain and implement a critical human centredness perspective
Mapping and Developing Service Design Research in the UK
Full text linkThis report is the outcome of the Service Design Research UK (SDR UK) Network with Lancaster University as primary investigator and London College of Communication, UAL as co-investigator. This project was funded as part of an Arts and Humanities Research Council Network grant.
Service Design Research UK (SDR UK), funded by an AHRC Network Grant, aims to create a UK research network in an emerging field in Design that is Service Design. This field has a recent history and a growing, but still small and dispersed, research community that strongly needs support and visibility to consolidate its knowledge base and enhance its potential impact. Services represent a significant part of the UK economy and can have a transformational role in our society as they affect the way we organize, move, work, study or take care of our health and family. Design introduces a more human centred and creative approach to service innovation; this is critical to delivering more effective and novel solutions that have the potential to tackle contemporary challenges.
Service Design Research UK reviewed and consolidated the emergence of Service Design within the established field of Design
A Theoretical Framework for Studying Service Design Practices: First Steps to a Mature Field
Full text linkDrawing on literature from three main perspectives on service, design and innovation - Perspectives on Service Innovation (Service Innovation and New Service Development studies), Perspectives on Service (Service Science and Service Research frameworks on services), and Perspectives on Design (Design Anthropology) - this paper presents a theoretical framework, to systematically study, position and interpret Service Design practices and outcomes. The research is the first-phase of an on-going 6-months Art and Humanities Research Council (AHRC) funded scoping study into the contribution of Design for Service Innovation and Development. The creation of the theoretical framework, drawn from a literature review is a first step to a Service Design priori knowledge, to conduct and produce six case studies from the public, commercial and digital sectors. This paper will present the initial formulation of the theoretical framework as part of the case study methodology to guide the on-going data collection and analysis of the six Service Design projects; leading to and supporting the survey study of Service Design innovation practices from a wider sample of design studios and designers working in the UK and internationally
Design for Service Innovation & Development Final Report
Full text linkThis is an AHRC research report exploring design's contribution to Service Innovation and New Service Development
Expanding Service Design Spaces
No full textThis chapter looks at design's contribution to new service development and service innovation, how we need to reassess and expand our understanding of service design, and how it contributes to innovation
Co-design, organisational creativity and quality improvement in the healthcare sector: ‘Designerly’ or ‘design-like’?
Full text linkAcross many areas of Service Design a clear tension is found between a scientific approach to service improvement and its evaluation. Drawing from their respective healthcare service design experiences, one from a design background, the other from an organisational sociology perspective, the authors question the way ‘evidence’ is conceptualised and used to assess the relative effectiveness of new interventions within healthcare. In doing so, they challenge the domination of the quality improvement movement by a positivist paradigm with its plethora of scientific and technology-based solutions based on guidelines, scorecards, metrics and measurement systems. This paradigm often does not sit comfortably with the complexities of daily life, particularly within healthcare organisations where ‘proven’ innovations must become part of the routine practice of multiple teams comprising individuals with very different disciplinary backgrounds and hierarchical status. The authors argue that the implementation challenge is significantly shaped by less well-attended issues such as culture, language and cognition, identity and citizenship. This essay addresses the implementation ‘gap’, and argues that design-based and social science perspectives (with their common origins) can make a significant contribution to reconciling the science/art divide to the benefit of service improvement. It explores the positioning of designers in relation to working alongside or within healthcare service organisations and their consequent need to relate to different measurement systems and language to achieve legitimacy and see their approaches assimilated into routine practice. Finally, the issues and arguments arising from the healthcare context are discussed for their wider value and relevance to the field of Service Design as a whole
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