155 research outputs found
(In)Visible Hand(s)
No full textIn this paper, the author discusses the regulatory role of the state and legal norms, in market economy, especially in so-called transition countries. Legal policy, and other questions of the state and free market economy are here closely connected, because the state must ensure with legal norms that economic processes are not interrupted: only the state can establish the legal basis for a market economy. The free market’s invisible hand is acting in questions such as: what is to be produced, how much is to be produced, for whom it is to be produced, how it is to be produced. During the transition period but also in the establishnig EU, the role of legal norms is much more important then it (is) would be expected: problems of transition are more connected with ethics and psychology, then with legislation.Law and economics, legal norms, (de)regulation, State
Access to legal information and its obstacles in the era of digitalization
No full textPotreba za pravnim informacija od strane osoba koje nisu pravni stručnjaci uvijek je postojala. Štoviše u vremenu digitalizacije svih sfera društvenog života povećava se i potreba za normiranjem novonastalih društvenih situacija i odnosa, te samim time se povećana i potreba prosječnog čovjeka za informiranjem o njegovim pravima i pravnom statusu. Budući da postoje bitne razlike između socioekonomskih osobina pojedinih članova društva postavlja se pitanje na koji način će pojedine osobe doći do potrebne pravne pomoći. Imajući to u vidu država je osigurala besplatnu pravnu pomoć socijalno najugroženijim članovima. Međutim pojedinac koji prema trenutnom zakonskom algoritmu ne ispunjava uvjete za besplatnu pravnu pomoć prisiljen je pravnu pomoć potražiti tradicionalnim putem na tržištu odvjetničkih usluga. Kako bi se bolje razumjeli stavovi i potrebe prosječnog čovjeka na tom tržištu provedena je anketa. U ovom radu autor će analizirati ratio legis donošenja propisa koji reguliraju navedena pravna područja, a anketa će pokazati koje su stvarne potrebe pojedinca vezane uz pravno informiranje u vremenu digitalizacije.The need for legal information from persons other than legal professionals has always existed. Moreover, in the time of digitisation of all spheres of social life, the need to standardize newly emerged social situations and relationships also increases, and thus the need for the average person to be informed about his rights and legal status. Since there are significant differences between the socioeconomic characteristics of individual members of society, the question arises as to how individuals will obtain the necessary legal assistance. With this in mind, the state has provided free legal assistance to the most vulnerable members of society. However, an individual who, under the current legal algorithm, does not qualify for free legal assistance is forced to seek legal assistance in the traditional way in the legal services market. A survey was conducted to better understand the attitudes and needs of the average person in that market. In this paper, the author will analyse the ratio legis of the regulations that regulate the mentioned legal areas, and the survey will show what the real needs of the individual are in regards of legal information at the time of digitalisation
Croatian Children 's War Literature
No full textIščitava se hrvatska dječja književnost o ratu i otkrivaju se dva dominantna pripovjedna obrasca u prozi o ratu u hrvatskoj dječjoj književnosti. Prvi od njih rat prikazuje kao razdoblje sazrijevanja, odrastanja dječjih likova, odnosno koncentrira se na dječje doživljavanje rata. U pripovijedanju je bitniji dječji lik i njegova razmišljanja, dok je vanjska, pojavna stvarnost u drugom planu. Drugi obrazac postupa upravo suprotno: zanemarujući dječje doživljavanje koncentrira se na vanjsku pojavnost ratnih zbivanja, uključujući u njih aktivno dječje likove, i tvoreći tako konstruiran, stiliziran i shematiziran narativni prostor. Analiziraju se dijelovi opusa hrvatskih dječjih pisaca koji pišu prozu o ratu: Anđelka Martić, Danko Oblak, Milivoj Matošec, Gabro Vidović, Sunčana Škrinjarić, Blanka Dovjak Matković, Zora Dirnbach, Dragan Božić, Ferdo Bačić, Mirko Vujačić, Josip Barković, Stjepan Tomaš, Nikola Pulić, Maja Gluščević, Hrvoje Hitrec, Vladimir Tadej, Nada Iveljić, Predrag Raos, Zlatko Krilić, Ivan Kušan, Dunja Kalilić, te se ukratko interpretira dio opusa hrvatskih dječjih pjesnika u čijim se zbirkama mogu naći pjesme o ratu.The author close reads Croatian children’s war literature and finds two dominant narrative forms in the prose. The first presents the war as a period of maturing, growing up for the children characters, that is, it concentrates on the child’s experience of the war. The child character and its thoughts are more important in the narration than the external reality, which is in the background. The second narrative form acts in the exactly opposite way: disregarding the child’s experience, it concentrates on the external reality of war events, actively including the children characters, thus making a constructed, stylized and schematized narrative space. The author analyses parts of the opuses of the following Croatian children’s writers who write war prose: Anđelka Martić, Danko Oblak, Milivoj Matošec, Gabro Vidović, Sunčana Škrinjarić, Blanka Dovjak Matković, Zora Dirnbach, Dragan Božić, Ferdo Bačić, Mirko Vujačić, Josip Barković, Stjepan Tomaš, Nikola Pulić, Maja Gluščević, Hrvoje Hitrec, Vladimir Tadej, Nada Iveljić, Predrag Raos, Zlatko Krilić, Ivan Kušan and Dunja Kalilić. Parts of the opuses of Croatian children’s poets who wrote poems on the war are interpreted in short as well
Information systems of higher education
No full textU doba suvremenih informacijskih i komunikacijskih tehnologija i prelaska iz industrijskog u informacijsko društvo, napredak tehnologije pokretač je promjena i u edukaciji. Upravo stoga sustav visokog obrazovanja nalaže primjenu informacijskih tehnologija. Uspješna informatizacija u prvom redu doprinosi povećanju kvalitete obrazovanja, a krajnji rezultat ogleda se kroz promjene u koncipiranju ciljeva, upravljanju visokim učilištima, načinima provođenja obrazovnih procesa, organizaciji i sl. Stoga se informatizacija mora provoditi trajno, efikasno i efektivno. Republika Hrvatska također je prepoznala važnost uvođenja informatizacije u visoko školstvo. Ista prati trendove donošenjem niza strategija, podstrategija, prijedloga i programa koji govore o potrebi informatizacije visokog obrazovanja, te pokreče niz projekata u svrhu kvalitetnijeg studiranja i učenja među kojima se ističe ISVU- projekt pokrenut 2001.godine, a koji predstavlja rješenja za usklađenu informatizaciju svih visokih učilišta u RH. Baš kao i Hrvatska, i Austrija prepoznaje ulogu informatizacije visokog školstva, te uz brojne sličnosti s hrvatskom praksom, Austrija je jedinstvena po svojoj umreženosti, odnosno razvijenom e-učenju i online bazama.In the era of modern information and communication technologies and transition from industrial to information society, the advancement of technology is a driver of change and education. That is why the higher education system imposes the application of information technology. Successful informatization contributes in the first place to the improvement of the quality of education, and the ultimate result is reflected in the changes in the design of goals, the management of higher education institutions, the way of conducting educational processes, organization, etc. Therefore, computerization must be carried out permanently, efficiently and effectively. The Republic of Croatia has also recognized the importance of introducing computerization in higher education. It monitors trends by adopting a series of strategies, sub-strategies, proposals and programs that address the need for higher education informatization and launches a number of projects for the purpose of better learning and learning, highlighting the ISVU project launched in 2001, which is a solution for harmonized informatization of all Of higher education institutions in Croatia. Just like Croatia and Austria recognize the role of computerization of higher education, and with many similarities with Croatian practice, Austria is unique in its networking, ie developed e-learning and online bases
Electronic office business in public services (example HZZO)
No full textPredmet moga rada je Elektroničko uredsko poslovanje, bazirala sam se na uvođenju elektroničkog uredskog poslovanja u javne službe. Javna služba koju sam uzela za primjer je Hrvatski zavod za zdravstveno osiguranje, razlog tomu je što sam tamo odradila jednu godinu vježbeničkog staža, te sam bila upoznata s njihovim načinom rada. Elektroničko uredsko poslovanje nastaje kao spoj uredskog poslovanja i informacijske tehnologije. Elektroničko uredsko poslovanje predstavlja jedinstveni model za upravljanje, razmjenu i čuvanje elektroničkih isprava i dokumenata uz podršku informacijsko-komunikacijske tehnologije. Elektroničko uredsko poslovanje možemo definirati još kao i spoj informatike i prava, odnosno javne uprave i informatike. Krenula sam od povijesnih dijelova odnosno faza razvoja, kada se informatika uopće pojavljuje u pravu, zatim kakav utjecaj je informatika imala na pravo i obrnuto. Zaključila sam da je informatika u javnoj upravi mnogo doprinijela, brže, efikasnije i na lakši način se dolazi do informacija. Nestaje papirnati oblik, stvaraju se novi sustavi koji pohranjuju podatke i čuvaju ih. Republika Hrvatska je uložila mnogo u projekte koji su uspješno provedeni. Izrađene su Strategije za informatizaciju Republike Hrvatske, mnogo novca je uloženo u edukaciju i informatičko obrazovanje službenika, slijedimo primjer Europe. Razvojem informatike u javnim službama građanin postaje nositelj prava na prisutp informacijama, ali također građanin i daje informacije i podatke organima državne uprave i javnim službama, možemo reći da je to dvostrani proces. Informiranje na relaciji državna uprava građanin, isto tako i tijela međusobno razmjenjuju podatke putem IT mreže. Uvođenje informatike u uredsko poslovanje i rad javnih službi, veliki je napredak i korak za čovjeka. Informatika u uredskom poslovanju ima i prednosti i nedostatke. Prednost je u tome što građani i javnopravna tijela lakše, brže, efikasnije, učinkovitije i na ekonomičniji način dolaze do informacije, ali kao što sve ima prednost tako ima i mane. Jedna od mana je zaštita tajnosti podataka, naravno svi podaci su zaštićeni, ali u današnje vrijeme razvoj informatike je na velikoj razini, svima je dostupan internet, postoje stručnjaci koji pomažu u razvoju, ali ima i onih koji ugrožavaju razvoj informatike raznovrsnim virusima, hakiranjem, također može dođi i do pada sustava. Možemo reći čovjek je sam sebi prepreka, neki od službenika nisu spremni na educiranje i osposobljavanje, također neki od građana nemaju pristup internetu, ali zato mogu zatražiti pomoć u tijelu državne i javne uprave od koga trebaju informaciju.The subject of my work is Electronic Office Business, I was relying on the introduction of electronic office business in the public service. The public service I took for example was the Croatian Institute for Health Insurance, which is why I did one year of internship, and I was familiar with their way of working. Electronic office business is a combination of office business and information technology. Electronic office business represents a unique model for managing, exchanging and storing electronic documents and documents with support of information and communication technology. Electronic office business can be defined as a combination of information technology and law, ie public administration and information technology. I started off from the historical parts or stages of development, when the information technology was right at all, then what kind of influence did IT have in the right and vice versa. I concluded that IT in public administration has contributed a lot, faster, more efficiently and in an easier way information is obtained. A paper form is missing, new systems are created that store and store data. The Republic of Croatia has invested heavily in projects that have been successfully implemented. Strategies for the Computerization of the Republic of Croatia have been created, a lot of money has been invested in education and informatics education, followed by an example of Europe. With the development of IT in public services, the citizen becomes the holder of the right to information, but also a citizen and provides information and data to state administration bodies and public services, we can say that this is a two-sided process. Information on the relationship between the state administration and the citizen, as well as the bodies, exchange information between the IT network. Introducing IT into office operations and the work of public services is a major step forward and step for a man. Information technology in office business has advantages and disadvantages. The advantage is that citizens and public bodies are easier, faster, more efficiently, more efficiently and more economically to come up with information, but as all has the advantage, there are also disadvantages. One of the drawbacks is the protection of data confidentiality, of course all data is protected, but at present the development of information technology is at a high level, everyone is available to the Internet, there are experts who help in development, but there are also those who endanger the development of information technology through various viruses, hacking, it can also come down to the fall of the system. We can say that man is an obstacle to himself, some of his staff are not ready to educate and educate, some of the citizens do not have access to the Internet, but they can ask for help from the state and public administration bodies who need information
Public relations and the Croatian Health Insurance Institute
No full textOdnosi s javnošću su oblik komunikacije koji osigurava dugoročne ciljeve stvaranja pozitivne slike koja se stvara na temelju dugoročnih dobrih odnosa s različitim skupinama javnosti: potrošačima, zaposlenicima, dobavljačima, dioničarima, vladom i ostalim formalnim i neformalnim skupinama u društvu. Pristup informacijama temeljno je demokratsko načelo i pravo svih građana u suvremenim demokracijama, što omogućava razvoj transparentne i otvorene javne vlasti, jača odgovornost javnog sektora, promiče javnu upravu usmjerenu na korisnike, suzbija korupciju i povećava legitimitet institucija i građana povjerenje u vlast. Pravo na pristup informacijama je pravo građana zajamčeno međunarodnim i domaćim dokumentima, čija realizacija uključuje obvezu državnih tijela da objavljuju informacije bez obzira na podneseni zahtjev i mogućnost pristupa informacijama putem korisnikovog zahtjeva. Osim toga, izuzetno je važan alat za postizanje transparentnosti u radu i odlučivanju javnih vlasti na svim razinama, jačanju odgovornosti i borbi protiv korupcije. Javna tijela su dužna omogućiti ostvarivanje prava na pristup i ponovnu uporabu informacija i izvršavanje drugih propisanih obveza. Postupanje tijela javne vlasti pod nadzorom je Povjerenika za informacije, a odluke Povjerenika za informiranje, kao neovisnog tijela, podložne su kontroli Visokog upravnog suda Republike Hrvatske. U radu se prikazuju aktivnosti Službe za odnose s javnošću Hrvatskog zavoda za zdravstveno osiguranje tijekom 2012., 2013., 2015. i 2017. godine.Public relations is a form of communication that ensures the long-term goals of creating a positive image that is created on the basis of long-term good relations with different groups of the public: consumers, employees, suppliers, shareholders, government and other formal and informal groups in society. Access to information is a fundamental democratic principle and the right of all citizens in modern democracies, which enables the development of a transparent and open public authority, strengthens public sector accountability, promotes user-oriented public administration, suppresses corruption and increases the legitimacy of institutions and citizens' confidence in government. The right of access to information is a citizen's right guaranteed by international and domestic documents, the realization of which includes the obligation of state bodies to publish information regardless of the submitted request and the possibility of accessing information through the user's request. In addition, it is an extremely important tool for achieving transparency in the work and decision-making of public authorities at all levels, strengthening accountability and fighting corruption. Public authorities are obliged to enable the exercise of the right of access and re-use of information and the fulfillment of other prescribed obligations. The action of a public authority is under the control of the Information Commissioner, and the decisions of the Information Commissioner, as an independent body, are subject to review by the High Administrative Court of the Republic of Croatia. This paper presents the activities of the Public Relations Service of the Croatian Health Insurance Institute during 2012, 2013, 2015 and 2017
Biometric methods of document protection
No full textSvaka osoba je od rođenja jedinstvena na svoj način jer se razlikuje od drugih osoba po svom izgledu, glasu, karakteristikama, načinu pisanja, hodanja. No u današnje vrijeme smo svjedoci kako tehnologija jako napreduje a i mrežni kanali su se drastično proširili. Shodno tome pojavili su se različiti oblici kriminalnih radnji kojima pojedine osobe na razne načine žele “ukrasti” tuđi identitet, te ga koristiti u svoje svrhe kako bi došli do nečijeg bankovnog računa, mrežne veze i lozinki povezanih sa virtualnim svijetom i općenito sa lagodnijim načinom života, no i kako bi pokušali nekome uništiti privatne živote. Naši podaci se svakodnevno prikupljaju u baze podataka poradi identifikacije: u zračnim lukama, zdravstvenim ustanovama, školama, fakultetima, trgovinama, bankama, društvenim mrežama. Ni ne razmišljamo o tome koliko su podaci o nama sigurni tj. može li ih netko zlorabiti, koliko i tko se brine o zaštiti naših identiteta, tko je sve ovlašten za pristupanje našim podacima i u koje svrhe ih može koristiti, te kolika je mogućnost zlouporabe podataka. Svjedoci smo kako se u svijetu sve više događaju teroristički napadi, te su se od terorističkog napada na “Blizance” 11.09.2011. godine u SAD-u pojačala postupanja u vidu detaljnijih provjera identiteta osoba u zračnim lukama diljem svijeta a i drugim graničnim prijelazima. Tada su se sve više počele koristiti različite metode provjere i utvrđivanja identiteta pregledom bitnih obilježja dokumenta tj. slike pojedinca, potpisa, podataka unesenih u mikro čipove koji su ugrađeni u dokumentima. No i tu smo upoznati sa ograničenjima jer se baze podataka dopunjavaju svakog dana, no u njima i nisu neke osobe a koje su nam možda najviše sumnjive. Primjena biometrije u našim životima postala je svakodnevna potreba koja se više ne gleda kao neka vrste zabrane, nego se sve više gleda na način da je to jedan od načina sigurnosti i čuvanja stabilnosti u svijetu. Sve više su u upotrebi različite kvalitete video kamera po većim gradovima, na prometnicama, graničnim prijelazima, trgovačkim centrima kako bi se prikupljali podaci te uvrštavali u sustave za prepoznavanje. No također se postavlja pitanje je li sa današnjim nadzorima i ugradnjom sigurnosnih sustava bitno narušena i naša privatnost? Biometrijski sustavi zasigurno su od velike pomoći prilikom prepoznavanja kriminalaca te osoba koje su nestale ili izgubile pamćenje o svojem identitetu jer se biometrija bazira na korištenju metoda kojim dolazimo do razlikovanja u fizičkim i ponašajnim karakteristikama. No svaka od biometrijskih metoda koje se koristi također mogu dovesti do pogrešaka sustava. Moramo biti svjesni da ukoliko će se informatički sustavi dovoljno brzo nadopunjavati, te ukoliko ćemo svakodnevno biti u koraku sa informatičkim razvojima i nadogradnjama biometrijske metode će nam biti od velike pomoći. Vrlo korisne su nam biometrijske metode, fizičke i ponašajne, kojim korištenjem i primjenom možemo lakše zaštititi dokumente. No iako svaka od metoda može dovesti do pogrešaka moramo imati na umu da zasigurno ne postoji metoda ili alati koji su savršeni za identifikaciju osoba.Each person is unique from birth in their own way because they differ from the other person in their appearance, voice, characteristics, way of writing, walking. But nowadays we are witnessing how much technology is advancing and network channels have drastically expanded. Consequently, various forms of criminal activity have emerged in which individuals seek to "steal" someone else's identity in various ways, and use it for their own purposes to gain someone's bank account, network connection and passwords associated with the virtual world and a more comfortable lifestyle in general but also to try to ruin someone’s private life. Our data is collected daily in databases for identification: at airports, healthcare facilities, schools, colleges, shops, banks, social networks. We don't even think about how secure our data is, whether someone can misuse it, how much and who cares about protecting our identities, who is authorized to access our data and for what purposes they can use it, and how much data can be misused. We are witnessing more and more terrorist attacks in the world, and since the terrorist attack on "Gemini" on September 11, 2011. in the USA, intensified actions in the form of more detailed identity checks of persons at airports around the world and other border crossings. Then, more and more different methods of verification and identification began to be used by reviewing the essential features of the document, ie. images of the individual, signatures, data entered into microchips embedded in documents. However, we are also familiar with the limitations because the databases are updated every day, but there are not some people in them who are perhaps the most suspicious to us. The application of biometrics in our lives has become an everyday need that is no longer seen as a kind of prohibition, but is increasingly seen in a way that it is one of the ways of security and stability in the world. Different qualities of video cameras are increasingly being used in larger cities, on roads, border crossings, shopping malls to collect data and include them in identification systems. But the question also arises as to whether our privacy has been significantly violated with today's surveillance and installation of security systems? Biometric systems are certainly of great help in identifying criminals and people who have disappeared or lost the memory of their identity because biometrics is based on the use of methods by which we come to differentiate in physical and behavioral characteristics. But any of the biometric methods used can also lead to system errors. We must be aware that if the information systems will be updated quickly enough, and if we will be in step with the IT developments and upgrades on a daily basis, the biometric method will be of great help to us. Biometric methods, both physical and behavioral, are very useful to us, and with their use and application we can more easily protect documents. But while each of the methods can lead to errors we must keep in mind that there is certainly no method or tools that are perfect for identifying people
E-application injury at work
No full textE-uprava za svrhu ima ekonomično, efikasno i transparentno izvršavanje povjerenih zadaća javne uprave. U svijetu napredne tehnologije javna uprava mora biti inovativna, jednostavna i približena građanima prateći novine u informacijsko-komunikacijskim tehnologijama te u provođenju pravnih propisa transparentna i odgovorna prema građanima o čijim pravima i obvezama odlučuje. Ozljede na radu neizbježne su od početaka organiziranog ljudskog rada, a razvojem industrije povećava se njihov broj. Obzirom na nedostatak vremena u kojem živimo, ubrzan način rada i života, sve veće troškove poslovanja i sve veće ekološke zagađenosti naše Domovine, elektroničkim sustavom prijave ozljede na radu kroz projekt eHZZO omogućena je elektronička prijava ozljede na radu te provođenje upravnog postupka utvrđivanja i priznavanja prava s osnova ozljede na radu. ePoR se u Republici Hrvatskoj javlja kao prvi projekt integracije upravnog postupka u elektronički oblik što se pokazalo kao velik izazov obzirom na stroge odredbe Zakona o općem upravnom postupku koje je trebalo zadovoljiti. Korištenje aplikacije ePoR doprinosi smanjenju troškova poslovanja, uštedi vremena i prostora za arhiviranje te smanjuje negativne ekološke procese uslijed pretjeranog korištenja papira.The purpose of e-Government is economical, efficient and transparent execution of the entrusted tasks of public administration. In the world of advanced technology, public administration must be innovative, simple and approachable to citizens, following the innovations in information and communication technologies, and in the implementation of legal regulations, transparent and accountable to citizens, whose rights and obligations it decides about. Workplace injuries have been inevitable since the beginning of organized human labour, and with the development of industry, their number is increasing. Considering the lack of time of the world we live in, the fast-paced lifestyle and workstyle and the increasing business costs and environmental pollution of our Homeland, the electronic reporting of workplace injuries as well as conducting the administrative procedure for determining and recognizing rights based on workplace injuries is enabled through the electronic system of reporting workplace injuries within the eHZZO project. ePoR is introduced in the Republic of Croatia as the first project of integrating administrative procedure into electronic form, which has proved to be a great challenge given the strict provisions of the General Administrative Procedure Act that have to be satisfied. Using ePoR application helps to reduce business costs, save time and space for archiving, and reduce the negative environmental impact caused by the excessive use of paper
E-administration of Croatia and Slovenia with reference to pension insurance
No full textJavna uprava obuhvaća skup institucija, procesa i pravila koja omogućuju funkcioniranje vlade i pružanje javnih usluga građanima. Glavna svrha javne uprave je osigurati transparentno, učinkovito i odgovorno korištenje javnih resursa kako bi se zadovoljile potrebe zajednice. U tom kontekstu, uvođenje e-uprave ima ključnu ulogu u modernizaciji javnog sektora i poboljšanju pružanja usluga građanima. Elektronička uprava, ili e-uprava, koristi informacijske i komunikacijske tehnologije kako bi olakšala interakciju između države i građana te unaprijedila dostupnost, transparentnost i učinkovitost javnih usluga. Predmet ovog rada su Hrvatska i Slovenija. Obje zemlje su prošle kroz proces reformacije javne uprave, što je između ostalog uključivalo i formiranje e-uprave za građane. Građani su tako dobili mogućnost obavljati određene administrativne zahtjeve iz udobnosti svog doma, a time je obuhvaćeno i mirovinsko osiguranje. Građani tako mogu predati prijave, zahtjeve, izračunavati mirovine i ostalo, a sustav je zapravo sličan i u Hrvatskoj i u Sloveniji.Public administration encompasses the set of institutions, processes and rules that enable government to function and provide public services to citizens. The main purpose of public administration is to ensure transparent, efficient and responsible use of public resources to meet the needs of the community. In this context, the introduction of e-government plays a key role in modernizing the public sector and improving the provision of services to citizens. Electronic administration, or e-administration, uses information and communication technologies to facilitate interaction between the state and citizens and improve the availability, transparency and efficiency of public services. The subject of this work is Croatia and Slovenia. Both countries went through the process of public administration reformation, which included, among other things, the creation of e-government for citizens. Citizens were thus given the opportunity to perform certain administrative requests from the comfort of their homes, and this also included pension insurance. Citizens can thus submit applications, requests, calculate pensions and other things, and the system is actually similar in Croatia and Slovenia
Digitalisation of public administration with an emphasis on office operations
No full textTema ovog rada je digitalizacija javne uprave, a naglasak je stavljen na uredsko poslovanje. Na početku je objašnjeno općenito o digitalizaciji, zakonskim okvirima i propisima koji su omogućili digitalizaciju javne uprave, a nakon toga je objašnjeno uredsko poslovanje kroz svoja načela i pojmove. Naglasak ovoga rada je stavljen na sustav uredskog poslovanja u Vukovarsko-srijemskoj županiji i Hrvatskom zavodu za mirovinsko osiguranje, odnosno na analizu ta dva sustava poslovanja, UrPos, koji se koristi u Vukovarsko-srijemskoj županiji i ESUD, koji se koristi u Hrvatskom zavodu za mirovinsko osiguranje.The topic of this paper is the digitalisation of public administration, with an emphasis on office operations. The paper begins by discussing digitalisation in broad terms, including the legal frameworks and regulations that facilitated the digitalisation of public administration and then delves into the specifics of office operations, elaborating on its principles and terms. The focus of this paper is on the office operations system in Vukovar-Srijem County and the Croatian Pension Insurance Institute, namely the analysis of these two business systems, UrPos, which is used in Vukovar-Srijem County, and ESUD, which is used in the Croatian Pension Insurance Institute
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