276 research outputs found
Customer Satisfaction and Customer Retention Towards the Services of Sathapana Microfinance (Pyae Phyo Aung, 2025)
No full textThe main objectives of this study are to analyze the factors influencing customer
satisfaction and to examine the effect of customer satisfaction on customer retention
towards the services of SATHAPANA Microfinance. The study analyzes key service
attributes accessibility, price, reliability, responsiveness, and empathy to determine their
influencing on customer satisfaction. Using a quantitative research approach and
employing a simple random sampling method, this study collected data from 130 active
customers of SATHAPANA Microfinance located in Shwepyithar Township, Yangon.
The results reveal that all five independent variables have positive and statistically
significant effects on customer satisfaction, with empathy being the strongest influence.
In turn, customer satisfaction also has a statistically significant effect on customer
retention. The study recommended that SATHAPANA Microfinance continue
prioritizing the development of a customer centric mindset across all staff levels. This
includes enhancing training programs focused on emotional intelligence, respectful
communication, and active listening. Additionally, maintaining transparency in pricing,
improving service reliability, and expanding accessible service channels, particularly
for underserved communities, are essential to sustaining customer satisfaction and
customer retention
USER BEHAVIORAL INTENTION TO ADOPT MOBILE BANKING IN SELECTED PRIVATE BANKS ( Pyae Phyo Aung, 2019)
No full textThis study is to study the user behavioral intention to adopt mobile banking. The objectives of the paper are to investigate the determinants of behavioral intention of mobile banking users, to analyze the relationship between users behavioral intention and its determinants. To accomplish these objectives of the study, the analysis is conducted based on the responses of 170 respondents who are selected by convenient sampling method by using structured questionnaires in November 2019. The questionnaire are made of five-point Likert scale in order to measure the five determants which are performance expectancy, effort expectancy, social influence, facilitation condtions and behavioral intention on mobile banking users of selected private banks in Myanmar. The finding of the study shows the average mean of effort expectancy is high. Most of the users perceive mobile banking is easy to use and users perceive that becoming skillful at using mobile banking is easy for everyone. Average mean of social influence is high. Most of the users perceive that peer can not be able to influence user behavior to use mobile banking. However, Social Influence factors does not support the significant effects on behavioral intention of using mobile banking. Therefore, performance expectancy and effort expectancy factors are considered as the most important significant factors in this study. According to the result of this survey, the highest mean score is effort expectancy. That’s why, Markers from banks need to develop new marketing strategy which can give incentive current users to urge potential user to adopt mobile banking with the purpose of expanding the rate of mobile banking users in Myanmar
THE EFFECT OF CHANGE MANAGEMENT PRACTICES ON EMPLOYEE ENGAGEMENT AND JOB PERFORMANCE AT DIRECTORATE OF INVESTMENT AND COMPANY ADMINISTRATION (DICA)(Pyae Phyo Aung, 2019)
No full textThe main purposes of this study are to examine the effect of change management on employee engagement and to analyze the influence of employee engagement on job performance at Directorate of Investment and Company Administration (DICA) which is one of the most significant revolutionize department among all old traditional government organizations recently in Myanmar. In this study, 120 government employees working at the head office of DICA in Yangon were surveyed by using structured questions. The research shows that employees are satisfied with the practices of effective communications and phased sequences in each different level and immediate results of the changes as well as the expected results in the future. Moreover, most of employees are having higher job performance related to efficiency, accomplishment, reaction and their career development. Based on the results, it can be concluded that more increasing the practices of phased sequences would accelerate the employee engagement although increasing active executive supports sometimes impact the hard times to some employees. Increasing dedication engagement displays employees’ job performances that have evolved to be a highly developed organization, however, employees’ job performance would be declined once absorption engagement is fostered. The finding results also support to continue some of current change management practices should be kept to be created like a culture in order to retain the sustainable development of DICA
Featured Collectives: Myanmar Street Photographers Debut - Invisible Photographer Asia
No full textaung-pyae-soe_sagaing_mandalay_myanmar_2015_02 Myanmar’s first organised group of Street Photographers will debut their exhibition and photobook titled ‘Featured Collectives’ at Myanmar Deitta in the country’s capital Yangon on 17th September 2016. Featured photographers include: Aung Khant, Aung Zaw Myo, Chan Nyein Aung, Chit Min Maung, Hein Htet, Lamin Oo, Min Zayar, Moe Myint San, Myat Thu, Naing Lin Soe, Nyein Su Wai Kyaw Soe, Phyo Hein Kyaw, Phyo Thiha, Sai Aung Main, Thant Zaw, Thet Hto..
Minimal dataset for the research "Outbreaks of COVID-19 in a tuberculosis treatment sanatorium on the Thailand-Myanmar border: a retrospective cohort analysis"
No full text<p><strong>Outbreaks of COVID-19 in a tuberculosis treatment sanatorium on the Thailand-Myanmar border: a retrospective cohort analysis:</strong></p><p><strong>Latest Version Published: </strong>22 Jun 2023, <strong>8</strong>:272 (<a href="https://doi.org/10.12688/wellcomeopenres.19275.1">https://doi.org/10.12688/wellcomeopenres.19275.1</a>)</p><p>This is an open access work distributed under the terms of the <a href="https://creativecommons.org/licenses/by/4.0/">Creative Commons Attribution License</a>, which permits unrestricted use, distribution, and reproduction in any medium, provided the original work is properly cited.</p>
KINETICS OF SCANDIUM SORPTION BY IMPREGNATE CONTAINING PHOSPHINOXIDE
No full textThe kinetics of scandium sorption with impregnate-containing extractant – phosphine oxide based on hypercrosslinked polystyrene from nitric acid solutions was studied using a method of limited solution volume. A sample of sorbent obtained by impregnation contained 0.233 g extractant/g impregnate. Under batch conditions, the influence of temperature in the range 293-313 K on the kinetics of scandium sorption by impregnate was studied. It was revealed that the saturation of impregnate by scandium is established in 20-30 min. For the processing of integral kinetic scandium sorption curves, the pseudo-first and pseudo-second-order models, as well as the Elovich equation, were used. The values of the rate constants calculated from the pseudo-second-order model, describing the kinetic data with the best correlation coefficients (R2 0.931-0.995), reach (9.51-10.4) g∙(mmol∙min)-1. The activation energy of scandium sorption, calculated by an equation similar to the Arrhenius equation, is (2.8±0.2) kJ / mol. Due to the improved kinetic characteristics compared with traditional sorbents, hypercrosslinked polystyrene impregnates containing phosphine oxide can be used to extract of scandium from solutions formed during the processing of scandium-containing raw materials.Forcitation:Pyae Phyo Aung, Veselova O.A., Troshkina I.D. Kinetics of scandium sorption by impregnate containing phosphinoxide. Izv. Vyssh. Uchebn. Zaved. Khim. Khim. Tekhnol. 2017. V. 60. N 8. P. 28-30.</jats:p
Defining the optimal management of Plasmodium falciparum malaria on a background of emerging artemisinin combination therapy resistance
No full textDrug resistant falciparum malaria has emerged twice from the Thai-Cambodian border and spread to the rest of the globe with disastrous consequences. The deployment of artemisinin-based combination therapy (ACT) as first-line treatment for P. falciparum malaria has reduced the burden of malaria dramatically worldwide and reignited the interest in the goal of malaria elimination. However, slow-clearing parasites resistant to artemisinin are emerging across the Greater Mekong Sub-region eventually leading to the failure of the ACTs.
One objective of this thesis was to determine the association between therapeutic efficacy of one of the first line ACTs (mefloquine-artesunate) and the drug-resistant molecular markers for the constituent drugs (Pfmdr-1 and K-13 mutations). Between 2003 and 2013, the adequate clinical and parasitological response to mefloquine-artesunate declined from 100% to 81.1% as the proportions of isolates with multiple Pfmdr-1 copies doubled from 32.4% to 64.7% and those with K-13 mutations increased from 6.7% to 83.4%. Detailed investigations of the various K-13 polymorphisms revealed that along the ThailandâMyanmar border, the fittest alleles (C580Y) are taking over from less resistant or less fit ones.
The second objective of this thesis was to evaluate new antimalarials (OZ439, a synthetic peroxide structurally related to artemisinin; KAE609, a spironindolone; and KAF156, an imidazolopiperazine, both are structurally novel molecules) in Phase 2a proof-of-concept studies. Parasitological efficacy was evaluated by measuring parasite clearance half-life. In all trialled doses of OZ439, KAE609 and KAF156 parasite clearance half-lives were not different in patients with artemisinin-sensitive and artemisinin-resistant parasites. No serious drug-related adverse effects were reported and these compounds will move into Phase 2b studies in late 2016.</p
The Burma-Bucknell Connection
No full textMy project looks at the historical connection between Bucknell and Burma, where Shaw Loo, Bucknell’s first International Student came from. Through the years, there have been numerous events like the Burma-Bucknell Weekends and attempts to keep the connection alive that have been scattered and not easily available to the general public. My goal this summer was to compile the information available and fill in any gaps in the narrative.
Over the summer, I primarily found my information in the Special Collections and University Archives of the Bertrand Library. I then used Scalar to compile my information in a mixture of text, pictures, and videos to tell a linear story. I also compiled all related documents from the archives on Omeka for readers to browse through.
This project was done in the hopes that it will spark more interest in Burma, and in the international relationships that not only Bucknell but also other schools have with the countries of their international students
Workplace flexibility and job satisfaction of employees: case study of Singapore SMEs
No full textWorkplace flexibility has become a popular topic in human resource management research and practice. This organisational practice often referred to in the literature as flexible work arrangements (FWAs), is purported to be a holy grail in achieving work-life balance and work satisfaction in employees Workplace flexibility refers to work arrangements that allow flexibility on “where” (telecommuting or flexplace) and “when” (schedule flexibility or flexitime) work is completed. Workplace flexibility is being implemented to attract competent and efficient talent in various ways. In Singapore, the main issue is that not many employers understand the rights and applications when it comes to FWA and therefore, do not perceive its impact on employees’ performance. Given this, the purpose of this qualitative research is to discuss the perceptions and understanding of how workplace flexibility might impact job satisfaction of employees in Singapore SMEs, challenges and experiences of implementing FWAs in their workplace and recommendation on how organizations can facilitate job satisfaction through flexible work arrangements with strategic HR practices. Theoretical guidance for this proposed research on the impact of workplace flexibility on job satisfaction is derived on spillover and crossover theory, border theory, and social exchange theory which will be discussed in detail in Literature review. The research was approached with case study qualitative research methodology. Data was collected through interviews and data collection methods will use textual descriptions instead of numerical data. The key findings of generally positive relationship between FWA and Job Satisfaction, lack of systematical implementation on FWAs and the feelings of employees' on FWAs will be discussed in this research paper. The findings and additional insights will be discussed with above mentioned theory and will provide fruitful recommendations for more efficient HR strategy on implementing FWAs in their organizations. This research discusses about Limitation of the study, suggestion for future research and concludes with capitalising on HR FWA Strategies that can benefit effective work arrangement of the organizations to advance their global competitiveness
Workplace flexibility and job satisfaction of employees: case study of Singapore SMEs
No full textWorkplace flexibility has become a popular topic in human resource management research and practice. This organisational practice often referred to in the literature as flexible work arrangements (FWAs), is purported to be a holy grail in achieving work-life balance and work satisfaction in employees Workplace flexibility refers to work arrangements that allow flexibility on “where” (telecommuting or flexplace) and “when” (schedule flexibility or flexitime) work is completed. Workplace flexibility is being implemented to attract competent and efficient talent in various ways. In Singapore, the main issue is that not many employers understand the rights and applications when it comes to FWA and therefore, do not perceive its impact on employees’ performance. Given this, the purpose of this qualitative research is to discuss the perceptions and understanding of how workplace flexibility might impact job satisfaction of employees in Singapore SMEs, challenges and experiences of implementing FWAs in their workplace and recommendation on how organizations can facilitate job satisfaction through flexible work arrangements with strategic HR practices. Theoretical guidance for this proposed research on the impact of workplace flexibility on job satisfaction is derived on spillover and crossover theory, border theory, and social exchange theory which will be discussed in detail in Literature review. The research was approached with case study qualitative research methodology. Data was collected through interviews and data collection methods will use textual descriptions instead of numerical data. The key findings of generally positive relationship between FWA and Job Satisfaction, lack of systematical implementation on FWAs and the feelings of employees' on FWAs will be discussed in this research paper. The findings and additional insights will be discussed with above mentioned theory and will provide fruitful recommendations for more efficient HR strategy on implementing FWAs in their organizations. This research discusses about Limitation of the study, suggestion for future research and concludes with capitalising on HR FWA Strategies that can benefit effective work arrangement of the organizations to advance their global competitiveness
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