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    Web Video Communication Framwork for a new e-Government Service

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    This paper proposes a new e-government service for the citizens of Regione Marche: the web call center. Starting from the existing call center, the Regione Marche wants to provide additional services for the citizens and useful information about all the local government environments. The proposed service will allow to retrieve more information than those available by using the call center. Moreover, thanks to the usage of Internet technologies, it will be completely free. Practically, the service is an extension of the existing web site: a new web page allows a video communication with an operator that helps any citizen to retrieve information in a very easy way. This service is based on the Flash Media Server Architecture. Therefore, it implies only the flash media server license charge, it does not imply additional costs neither for the local government nor for the citizens because it is not necessary a new infrastructure building (such as VoIP telephones and central). Moreover it is not necessary for the citizens to install any additional software, in fact the access to the service is possible for non-skilled users too. Finally, the proposed system allows the Firewall and NAT-traversal by HTTP tunneling and it guarantees the streams encryption

    Going Beyond Counting First Authors in Author Co-citation Analysis

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    The present study examines one of the fundamental aspects of author co-citation analysis (ACA) - the way co-citation counts are defined. Co-citation counting provides the data on which all subsequent statistical analyses and mappings are based, and we compare ACA results based on two different types of co-citation counting - the traditional type that only counts the first one among a cited work's authors on the one hand and a non-traditional type that takes into account the first 5 authors of a cited work on the other hand. Results indicate that the picture produced through this non-traditional author co-citation counting contains more coherent author groups and is therefore considerably clearer. However, this picture represents fewer specialties in the research field being studied than that produced through the traditional first-author co-citation counting when the same number of top-ranked authors is selected and analyzed. Reasons for these effects are discussed
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