3 research outputs found
Exploring the Link Between Customer Satisfaction, Service Quality, and Perceived Organizational Support: The Mediating Role of Relational Psychological Contract
No full textWith an emphasis on the mediating role of relational psychological contracts, this study sets out to investigate the structural connection between perceived organizational support (POS), service quality (SERVQ), and customer satisfaction (CS). Using descriptive and inferential statistics, we tested the heuristic model for the relationship using data from 394 clients at selected banks in Nigeria. It was found that both perceived organizational support and service quality significantly affected customer satisfaction, with the former serving as a predictor of the latter. In addition, a positive and statistically significant influence of the relational psychological contract was found in the connection between “POS” and CS, and perceived organizational support and SERVQ. In addition, it was determined that banks must maintain all required standards in gaining customers by continually providing a higher degree of service to keep clients satisfied. The structural nexus between the identified variables stood out as a novel idea with a heuristic model depicted for business practitioners and society’s opportunities
Exploring the Link Between Customer Satisfaction, Service Quality, and Perceived Organizational Support: The Mediating Role of Relational Psychological Contract
Get PDFWith an emphasis on the mediating role of relational psychological contracts, this study sets out to investigate the structural connection between perceived organizational support (POS), service quality (SERVQ), and customer satisfaction (CS). Using descriptive and inferential statistics, we tested the heuristic model for the relationship using data from 394 clients at selected banks in Nigeria. It was found that both perceived organizational support and service quality significantly affected customer satisfaction, with the former serving as a predictor of the latter. In addition, a positive and statistically significant influence of the relational psychological contract was found in the connection between “POS” and CS, and perceived organizational support and SERVQ. In addition, it was determined that banks must maintain all required standards in gaining customers by continually providing a higher degree of service to keep clients satisfied. The structural nexus between the identified variables stood out as a novel idea with a heuristic model depicted for business practitioners and society\u27s opportunities
Finance Option and Growth Prospect of Production Based Firms in Nigeria: A Post-Financial Crisis Analysis
Get PDFPurpose: Firms' funding strategies have grown more fluid and unpredictable since the global financial crisis of 2007, particularly for developing nations like Nigeria. This research looked at the years 2010–2022, after the financial crisis, to see how different types of financing affected the expansion opportunities for production-based businesses in Nigeria. In particular, the research looked at how different types of financing—equity, debt, and retained earnings—impacted the expansion of assets for Nigerian production-based businesses.
Design/Methodology/Approach: A panel regression estimate was used to evaluate the data gathered from the financial accounts of fifteen production-based enterprises.
Findings: The most effective and reliable estimate, which was a random effect, showed that total equity had a positive and statistically significant influence on asset growth rate. Asset growth rates were negatively and insignificantly affected by total debt and retained earnings, according to the result. Compared to the internal option (retained earnings), this study found that the external source of finance option—particularly equity—has a strong propensity to accelerate the rate of expansion of a production-based corporation in Nigeria.
Original/Value: A post-financial analysis of production-based enterprises is the innovative aspect of the study that aligns with Pecking Order Theory's postulates about the relationship between finance and economic prospects in developing nations like Nigeria.
Practical implications: Consequently, producing organizations should include whole equity in their financing options for growth enhancement rather than seeing it as a last resort
