1,720,966 research outputs found
A design-led approach to innovation in aged care
No full textThis research explores the journey of a non-profit organisation seeking to respond to prominent change drivers in aged care through the strategic integration of design. A longitudinal action research project investigated the business models of aged care providers, the viability and capacity of existing aged care business models, and the ways aged care organisations could utilise design to drive innovation and address emerging challenges in practice. The thesis identified a new aged care business model typology, a framework and methods for integrating design in practice, offering new knowledge and approaches for leveraging design to realise social and economic outcomes
Exploring aged care business models: A typological study
No full textAustralian providers of aged care are facing a rapidly ageing population and growth in demand for services. Beyond a sheer increase in consumers and major regulatory changes from Federal Government, many customers are becoming progressively discontented with a medically dominated model of care provision. This period of turbulence presents an opportunity for new entrants and forward-thinking organisations to disrupt the market by designing a more compelling value offering. Under this line of inquiry, the researchers conducted a qualitative content analysis study of over 37 Australian aged care organisations, clustering providers into six business model typologies. The study revealed that providers of aged care are becoming increasingly aware of emerging customer needs, and, in addressing these needs, are seeking to establish innovative models of care provision. This paper therefore presents a future model of care, along with implications for practice and policy
Applying design-led innovation in a not-for-profit aged care provider to create shared value
No full textThis study examines the role of Design-Led Innovation in creating shared value; sustainable competitive advantage for an organisation and social value for the communities in which it operates. A case study analysed an undertaking by a not-for-profit aged care organisation to create a sustainable competitive advantage in the market by reinventing the experience of ageing and defining an innovative future business model. This paper reflects on the role of Design-Led Innovation in facilitating this change agenda and explores the particular relevance of the associated techniques in a not-for-profit, human services context. It was found that the Design-Led Innovation approach was effective in achieving the goal of defining a way for the organisation to create shared value
A non-profit design-led innovation journey
No full textNon-profit organisations in the aged care sector are currently under pressure from more than just a sheer increase of customers. A need to respond to changing legislative requirements, increased expectations from customers and increasing likelihood of shortage in appropriate experienced staff are also contributing to instability within the sector. This paper will present a longitudinal action research study of a non-profit organisation revisiting its core purpose of providing relevant services and attempting to build a customer-centric method for addressing the current and upcoming change drivers in an Australian aged care context. The study found Design- Led Innovation to be an effective methodology for capturing deep customer insights and conceptualising new business models which address the prevalent change drivers. This paper details a design-led approach to innovation, tailored to a non-profit organisation seeking to better understand its stakeholders and redefine its value offering
Customer journey and experience canvas
No full textA need to respond to changing legislative requirements, rising expectations from customers and shortages of suitably experienced staff are forcing non-profit organisations in the aged care sector to change. As new customer segments emerge and the existing aged care offering becomes less relevant, organisations must rethink the value they present to market, and adopt innovative strategies and approaches to care delivery in order to have a sustainable future. This paper presents a framework for unpacking a customer journey and experience, developed during a longitudinal study of a non-profit organisation redefining their core purpose and attempting to design a customer-centric business model
Developing design capability in nonprofit organizations
Full text linkThis article presents findings from a two-year longitudinal action, research study exploring the challenges and outcomes of attempting to develop design capability in one of Australia's largest non-profit aged-care providers. The research identifies four distinct objectives for design utilization in practice, and suggests that existing approaches for design utilization overlook non-profit organizations that seek both economic and social viability. While the objectives of realizing economic and social outcomes are addressed in design literature, there is an absence of literature detailing how non-profit organizations could utilize design to realize these outcomes. This research, therefore, contributes the non-profit design ladder—a framework to assist non-profit organizations to further develop their utilization of design and foster design as an organizational capability
Design in Healthcare: challenges and opportunities
No full textHealthcare systems are becoming increasingly conscious of the quality of care delivered, along with the provision of value-driven services. Nevertheless, the majority of innovation in the realm of healthcare has been focused on products and services. Beyond being the major contributor to healthcare expenditure, these technology-driven innovations treat medical staff as the primary stakeholder and do little in the way of improving the quality of care for patients. This presents an opportunity to explore other forms of innovation in the context of healthcare. As a human-centred approach, design offers a method for holistically exploring problems, meeting stakeholder needs, and has been established as a means of driving innovation. This paper suggests that a design-led approach to innovation could increase quality of care and assist in creating value-driven services. To conclude, the paper contributes a framework, along with a set of examples, detailing four design objectives in the context of health and medicine
Going Beyond Counting First Authors in Author Co-citation Analysis
Full text linkThe present study examines one of the fundamental aspects of author co-citation analysis (ACA) - the way co-citation
counts are defined. Co-citation counting provides the data on which all subsequent statistical analyses and mappings
are based, and we compare ACA results based on two different types of co-citation counting - the traditional type that
only counts the first one among a cited work's authors on the one hand and a non-traditional type that takes into
account the first 5 authors of a cited work on the other hand. Results indicate that the picture produced through this non-traditional author co-citation counting contains more coherent author groups and is therefore considerably clearer. However, this picture represents fewer specialties in the research field being studied than that produced through the traditional first-author co-citation counting when the same number of top-ranked authors is selected and analyzed. Reasons for these effects are discussed
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