5 research outputs found
The factors of package tours from umrah travel agency on customer selection in Segamat, Johor / Muhammad Izzuddin Halim Roja
No full textUmrah is voluntary act and can be performed anytime in order to encourage good fortune toward the Muslim around the world. Only exception for Umrah is during the days of Hajj. Currently in Malaysia, do Umrah is like more to seek the practical for the Hajj, and cause the demand of making umrah. Where the umrah travel agencies must operate under Tourism Industry Act 1992 also with the Lesen Khas Umrah (LKU). Therefore, this paper aims to recognize the factors of customer selection on the umrah travel agencies in the Segamat, Johor. The dependent variable is customer selection. This is to identify the choices of package tours from umrah travel agencies on customer selection in Segamat. The independent variable is service quality, hotel & airlines, time, routing & tour program, word-of-mouth and price. This research will present primary data collected from the potential customers in Segamat which 100 questionnaire will be distribute to the respondent also the online questionnaire with distributed by convenience sampling method. The methodology that be used is the descriptive analysis, reliability and validity test and regression analysis will be conducted SPSS 22 package. This research will be expected same with the previous research, where the package tours that provide the service quality is the highest among the factors in the analysis because of the quality, its reputation and service quality of the travel agencies itself and the lowest is routing & tour program. After this research have been conducted, the outcome shows the highest factors package tours is the price and also service quality and the lowest is same with the previous research were routine and tour program is the lowest
Goal vs. gold? Unveiling the business performance of Malaysian family takaful operators
No full textThis paper aims to assess the business performance of family takaful operators in Malaysia. The study examines the impacts of the operator’s specifics and economic predictors on the relationship with the operator’s performance captured by Return on Asset (ROA). The operator’s specifics include fee and commission income, zakat payments, underwriting risk, liquidity, and firm size, while the economic predictors include Gross Domestic Products (GDP) and inflation rate. Using four regression estimations, which are the Ordinary Least Squares (OLS) model, the Robust OLS model, the Cluster Robust OLS model and the Feasible Generalised Least Squares (GLS) model, this study employed a balanced panel data approach to nine Malaysian family takaful operators for ten years, 2013-2022. The findings for the four estimation models affirmed that fee and commission income, underwriting risk, and liquidity significantly impact the ROA but not firm size and GDP. The findings also exhibit a significant relationship between zakat payment and the inflation rate on ROA in the different estimation models. Several works of literature are very interested in Malaysian takaful business performance without specifying the scope of family takaful business. Thus, this study aims to unveil the performance of family takaful businesses on Malaysian family takaful operators. This paper brought its novelty by conceptualising the fee and commission income and zakat payment as new proxies for measuring performance. The study’s implications admonish the family takaful operators’ recommendation to increase the operators’ performanc
Takaful Business Model and Business Performance: A Comparative Evidence from the Global Takaful Industry
No full textAs a means for takaful operators to survive and sustain their business within the industry, they must appropriately choose takaful business models for their products. Different types of takaful business models will determine the different types of income for the business. Thus, this study aims to identify the most competitive takaful business model that relies on the takaful operators’ business performance. This study employed qualitative and quantitative methods on eight selected global takaful operators. The qualitative
method is employed through content analysis to identify the application of the Shariah contract and the respective standards. Meanwhile, the quantitative method analyzes each takaful operator’s business performance (profit-after-tax and the return on assets). The finding indicates that three out of eight operators
adopted the wakalah-mudarabah model, two operators with the wakalah model, two with the wakalah�waqf model, and one with the wakalah-qard model. The finding also highlights that Syarikat Takaful Malaysia Keluarga Bhd recorded the highest profit-after-tax average and the average of return on assets using a wakalah-qard model. This study betrays an exigent insight into the effect of takaful business model selection on business performance. As a practical implication to the takaful operators, they need to re�strategize their business model to boost revenue through an appropriate model. This study also provides a breakthrough to the body of knowledge. This paper bids its originality by narrowing down the segment of the takaful industry and focusing only on the family takaful segmen
TAKAFUL BUSINESS MODEL AND BUSINESS PERFORMANCE: A COMPARATIVE EVIDENCE FROM THE GLOBAL TAKAFUL INDUSTRY
No full textAs a means for takaful operators to survive and sustain their business within the industry, they must appropriately choose takaful business models for their products. Different types of takaful business models will determine the different types of income for the business. Thus, this study aims to identify the most competitive takaful business model that relies on the takaful operators’ business performance. This study employed qualitative and quantitative methods on eight selected global takaful operators. The qualitativemethod is employed through content analysis to identify the application of the Shariah contract and the respective standards. Meanwhile, the quantitative method analyzes each takaful operator’s business performance (profit-after-tax and the return on assets). The finding indicates that three out of eight operators adopted the wakalah-mudarabah model, two operators with the wakalah model, two with the wakalah-waqf model, and one with the wakalah-qard model. The finding also highlights that Syarikat TakafulMalaysia Keluarga Bhd recorded the highest profit-after-tax average and the average of return on assets using a wakalah-qard model. This study betrays an exigent insight into the effect of takaful business model selection on business performance. As a practical implication to the takaful operators, they need to restrategize their business model to boost revenue through an appropriate model. This study also provides a breakthrough to the body of knowledge. This paper bids its originality by narrowing down the segment ofthe takaful industry and focusing only on the family takaful segment
Goal vs. gold? Unveiling the business performance of Malaysian family takaful operators
No full textThis paper aims to assess the business performance of family takaful operators in Malaysia. The study examines the impacts of the operator’s specifics and economic predictors on the relationship with the operator’s performance captured by Return on Asset (ROA). The operator’s specifics include fee and commission income, zakat payments, underwriting risk, liquidity, and firm size, while the economic predictors include Gross Domestic Products (GDP) and inflation rate. Using four regression estimations, which are the Ordinary Least Squares (OLS) model, the Robust OLS model, the Cluster Robust OLS model and the Feasible Generalised Least Squares (GLS) model, this study employed a balanced panel data approach to nine Malaysian family takaful operators for ten years, 2013-2022. The findings for the four estimation models affirmed that fee and commission income, underwriting risk, and liquidity significantly impact the ROA but not firm size and GDP. The findings also exhibit a significant relationship between zakat payment and the inflation rate on ROA in the different estimation models. Several works of literature are very interested in Malaysian takaful business performance without specifying the scope of family takaful business. Thus, this study aims to unveil the performance of family takaful businesses on Malaysian family takaful operators. This paper brought its novelty by conceptualising the fee and commission income and zakat payment as new proxies for measuring performance. The study’s implications admonish the family takaful operators’ recommendation to increase the operators’ performance
