1,720,976 research outputs found
The determinants of managerial responses to hotel guests’ reviews: An exploratory study in the city of Milan
No full textThe spread of eWOM and travel review websites has profoundly changed the consumer decision-making process along with firms’ strategies. A key topic of discussion, both for academics and practitioners, is the opportunity to reply to online consumers’ reviews. Although some studies have recently investigated the subject, this topic need to be further explored. The purpose of the present study is to investigate the variables that influence hotels’ propensity to reply to guests’ reviews. The results of the research suggest that hotel managers show more propensity to reply to negative guests’ reviews of their native language. Possible motivations and implications are discussed
Hotel Selection: The Evaluation of Competitive Alternatives and Their Impact on Guests’ Service Expectations
No full textThe analysis of the factors that affect the hotel selection by guests is an interesting area of
research with important managerial implications. Customers rarely focus their evaluations and
build their expectations on a single hotel property. Consequently, a key factor is to understand
how customers perceive the quality of services’ attributes and which is their importance and
performance when compared with other competitors.
The main purpose of this study is to investigate the influence of a few competitive issues
considered during the hotel’s selection and affecting the expected service.
The results of the paper show that Psychological factors, Marketing communications and word
of mouth, Hotel product and services and Price have positive and statistically significant
influence on expectations. Competitors’ offers and actions have no significant impact on
expectations in this first step. Further research is needed to better explore this last factor
Going Beyond Counting First Authors in Author Co-citation Analysis
Full text linkThe present study examines one of the fundamental aspects of author co-citation analysis (ACA) - the way co-citation
counts are defined. Co-citation counting provides the data on which all subsequent statistical analyses and mappings
are based, and we compare ACA results based on two different types of co-citation counting - the traditional type that
only counts the first one among a cited work's authors on the one hand and a non-traditional type that takes into
account the first 5 authors of a cited work on the other hand. Results indicate that the picture produced through this non-traditional author co-citation counting contains more coherent author groups and is therefore considerably clearer. However, this picture represents fewer specialties in the research field being studied than that produced through the traditional first-author co-citation counting when the same number of top-ranked authors is selected and analyzed. Reasons for these effects are discussed
Social mobilisation for climate change
No full textThis book is the outcome of an interdisciplinary research process aimed at capturing the complexity of the social mobilisation for climate change. It brings together various academic perspectives to understand the diverse forms of climate activism, challenging traditional notions of agency, space, justice, and legality.
The reader will broaden their understanding of the social mobilisation for climate change and its interactions with new digital spaces. This book questions public authorities and big greenhouse gas emitters, individual and generational behaviors, artistic creations, territorial identities, legal systems, and even the idea of democracy. This broad overview results from a collection of concise contributions from scholars with different backgrounds, who employ a variety of tools and methodologies in their analysis, although delivering their findings in an accessible language.
It is intended for students, scholars, practitioners, and policymakers in the areas of Climate Change, Digital Activism, Cultural and Legal Geography, Social and Spatial Justice, Human Rights and Environmental Law, Sustainable Cities, and Just Transition
Variations on the Author
Full text link“Variations on the Author” discusses two of Eduardo Coutinho’s recent films (Um Dia na Vida, from 2010, and Últimas Conversas, posthumously released in 2015) and their contribution to the general question of documentary authorship. The director’s filmography is characterized by a consistent yet self-effacing form of authorial self-inscription: Coutinho often features as an interviewer that rather than express opinions propels discourses; an interviewer that is good at listening. This mode of self-inscription characterizes him as an author who is not expressive but who is nonetheless markedly present on the screen. In Um Dia na Vida, however, Coutinho is completely absent form the image, while Últimas Conversas, on the contrary, includes a confessional prologue that moves the director from the margins to the center of his films. This article examines the ways in which these works stand out in the filmography of a director who offers new insights into the notion of cinematic authorship
Appropriate Similarity Measures for Author Cocitation Analysis
Full text linkWe provide a number of new insights into the methodological discussion about author cocitation analysis. We first argue that the use of the Pearson correlation for measuring the similarity between authors’ cocitation profiles is not very satisfactory. We then discuss what kind of similarity measures may be used as an alternative to the Pearson correlation. We consider three similarity measures in particular. One is the well-known cosine. The other two similarity measures have not been used before in the bibliometric literature. Finally, we show by means of an example that our findings have a high practical relevance.information science;Pearson correlation;cosine;similarity measure;author cocitation analysis
Dispelling the Myths Behind First-author Citation Counts
Full text linkWe conducted a full-scale evaluative citation analysis study of scholars in the XML research field to explore just how different from each other author rankings resulting from different citation counting methods actually are, and to demonstrate the capability of emerging data and tools on the Web in supporting more realistic citation counting methods. Our results contest some common arguments for the continued
use of first-author citation counts in the evaluation of scholars, such as high correlations between author rankings by first-author citation counts and other citation
counting methods, and high costs of using more realistic citation counting methods that are not well-supported by the ISI databases. It is argued that increasingly available digital full text research papers make it possible for citation analysis studies to go beyond what the ISI databases have directly supported and to employ more
sophisticated methods
Attivismo digitale e cambiamenti climatici. Il progetto "Cosmo - Climate Change Observatory Of Social Mobilization”
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