1,804 research outputs found
Shaanxi (China), view of Hua Shan mountain
No full textView of Hua-shan, one of five sacred mountains of China.Image is included in the research conducted by Bailey Willis for the article: Among the Mountains of Shen-Si
Author(s): Bailey Willis
Source: Bulletin of the American Geographical Society, Vol. 38, No. 7 (1906), pp. 412-424
Published by: American Geographical Society
Stable URL: http://www.jstor.org/stable/198944http://www.jstor.org/stable/198944Grayscal
My international career: Willis Shaner
No full textUnpublished version.A memoir about Vicky and Willis Shaner's overseas experiences and Willis Shaner's career. Dr. Shaner is an emeritus professor in Mechanical Engineering
Shaanxi (China), view of Qin Ling mountain range as the natural boundary
No full textView of summits of the Ts'in-ling-shan barrier range of China. In A.G.S. Bulletin vol.38, 1906Image is included in the research condcuted by Bailey Willis for the article: Among the Mountains of Shen-Si
Author(s): Bailey Willis
Source: Bulletin of the American Geographical Society, Vol. 38, No. 7 (1906), pp. 412-424
Published by: American Geographical Society
Stable URL: http://www.jstor.org/stable/198944http://www.jstor.org/stable/198944Grayscal
Digital transformation for fashion and luxury brands: theory and practice
No full textThis book re-evaluates the diffusion and positioning of fashion and luxury brands following the impact and disruption of digital transformations, particularly on existing omni-channel models and touchpoints and consumer behaviours. By exploring the importance of digital transformation and discussing the benefits and challenges it has created for the fashion industry, this book provides insights into the role of various digital technologies, systems and strategies in generating and maintaining brand value and equity, customer engagement and experiences and connecting the marketplace and marketspace.
Chapters 2 and 16 are available open access under a Creative Commons Attribution 4.0 International License via Springer Link
Faculty Recital, Michelle Huang, piano
No full textA Musical Journey through Visions & Pictures
featuring VCUarts graduates
Emma Willis and Oscar Knutsso
Recommended from our members
[White "#Michelle Shirley" poster]
No full textPoster that was attached to the exterior wall of Willis Library during a student led demonstration. The poster includes hashtags and the name of Michelle Shirley, an African American woman who was shot by police in Torrance, California. There is also a quote from Vince Staples and Eryn Butler signed her comment. The demonstration was held in order to make space for discussion and reflection on the Black Lives Matter movement and the incidents that inspired it
Bishop Willis Jefferson King
No full textPhotograph shows bust portrait of Bishop Willis J. King, Methodist Episcopal bishop, author, and professor
Exploring the relationship between chatbots, service failure recovery and customer loyalty: a frustration–aggression perspective
No full textAn increasing number of companies are introducing chatbot-led contexts in service failure recovery. Existing studies are inconclusive on whether humanlike chatbot-driven service failure recovery enhances customer loyalty. Grounding our work in phenomenological hermeneutics and utilizing frustration–aggression theory, we concentrate on the historical circumstance and the participatory nature of understanding customers' chatbot-driven interactions and loyalty. We conducted 47 in-depth interviews with millennials from four countries (United States, France, Italy, and the United Kingdom). By analyzing interview data through thematic analysis, our study offers two significant contributions. First, through thematic analysis, we define the dynamics occurring between customers and chatbots in a service recovery journey, such as customers' priorities and expectations. Second, we present a chatbot-led service failure recovery typology framework that identifies four types of customers based on their interactions with a chatbot and their emotions, specifically frustration and aggression, and the effects of the interactions on their brand loyalty and intention to use chatbots. The identification of four customer types can help managers shape strategies to effectively turn negative customer experiences into opportunities to strengthen their loyalty, such as making more than one touchpoint available (human and chatbot). Our study shows that customers' emotions, specifically frustration and aggression, affect not only customer loyalty but also technology adoption. The concluding section suggests future avenues for research in the service recovery literature
Chatbot-enabled service failure recovery and customer loyalty: insights from commitment-trust and trust-transfer lenses.
No full textAn exploration into the relationship between chatbots, service failure recovery and customer loyalty: a view from frustration-aggression theory.
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