1,720,993 research outputs found
Prototyping an employee experience model. A participatory action research project to support organizations in redefining the working routines starting from Employee Experience Design.
No full textIn the post-pandemic context, organizations are facing critical and systemic changes, particularly in people’s way of working and related processes. In the last decades, Design and Business Innovation literature presented the different ways Design supports organizations' innovation and transformation processes. This paper starts analyzing experimental approaches - namely design intervention - that Design may implement to support organizations in redefining working modes. The focal point of this contribution consists in the redefinition of working routines through the prototype of employee experience models. Furthermore, the existing literature presents a gap in the experimentation and implementation of prototyping activities in the employee experience design. Indeed, the application of service prototyping to employees' experience represents a stimulating challenge among design practitioners and researchers. In a moment of massive uncertainty in knowledge workers’ routines, how can Design be applied to Employee Experience to support organizations in redefining working scenarios? More specifically, how may we be able to co-design employee experience through a service prototyping approach? The theoretical purpose is to reflect on whether implementing service prototyping to employee experience may represent a fertile design research topic. The study presents a qualitative analysis with a Participatory Action Research method, partnering with an Italian bank's HR department and involved employees. Specifically, the paper is built on an experimental project that applies Employee Experience Design and Service Design Prototyping methods to redefine working habits in evolving contexts. Findings show the importance of employee experience prototyping in activating behavioral changes by triggering awareness-raising mechanisms in individuals. Additionally, the lengthy process of changing working practices and routines within organizations can be approached effectively by co-designing employee experience models and iteratively testing and evaluating them. The paper aims to show the potential benefits of exploration for design research in applying prototyping to employee experience design
Designing Employee Experience to Experiment with NovelWorking Modes. Action Research Project to Support Organizations in Engaging Employees in a Post-pandemic Scenario
No full textIn a post-pandemic context, the application of user experience design to employees’ perspectives represents one of the stimulating challenges both among design practitioners and researchers. The paper discusses novel approaches that Design may implement to support organizational transformation. How can Employee Experience Design be applied to support organizations in redefining working scenarios? A qualitative analysis has been run to address this question, with a ParticipatoryActionResearchmethod through observations and tests developed with the support of the HR department of the Corporate Investment Banking division in Intesa Sanpaolo. Findings show how identifying key trends in employee perceptions and critical touchpoints, designing a set of experiential options and experience models to be tested, and engaging employees in the process of reflection in a collaborative design context can enhance the gradual redefinition of a qualitative employee experience.Moreover, the paper proposes a framework for design intervention in an organizational context, aiming to stimulate future opportunities for design practitioners and researchers to intervene in howpeople experienceworking routines
Criteri di gestione del low back pain negli operatori sanitari.
No full textI disturbi a carico del rachide lombosacrale (“low back pain”) rappresentano il problema di salute di più frequente riscontro in diverse popolazioni lavorative e costituiscono un importante problema per i medici competenti, i quali si trovano ad affrontare e a gestire il lavoratore affetto da queste forme morbose, anche attraverso la collaborazione con altre figure professionali per intraprendere azioni di miglioramento organizzativo e strutturale. La proposta oggetto del contributo consiste nella presentazione in una serie di interventi finalizzati sia al trattamento della forma morbosa che al recupero dell’abilità lavorativa dell’operatore: la valutazione clinica iniziale, la verifica del rapporto di causalità tra lavoro e patologia in esame, il trattamento, la formulazione di proposte intese a modificare l’attività fisica e lavorativa dell’operatore, la prosecuzione del controllo sanitario e gli eventuali approfondimenti clinico-diagnostici, ivi incluso il trattamento chirurgico
Narrative in design and business: a literature review and research agenda for the future
Full text linkThis paper presents a systematic cross-disciplinary literature review of narrative and storytelling in design and business studies. Although narrative has attracted attention in both design studies, which emphasises narrative’s role in the design process, and business studies, including innovation processes, there is still no research bridging the interdisciplinary gap. First, this review underlines established and emerging research topics on narrative in each field respectively. Within design studies, extant research was synthesised into three main areas: narrative as competency, narrative as process, and narrative as artifact.. In business studies, the discussions of narratives in the four areas: narrative in organizational practices, narrative in strategic management, narrative in innovation process, and narrative in entrepreneurship were reviewed and organized in an integrated manner. Second, the authors highlight avenues for further research at the intersection of the two disciplines by creating a common linguistic framework. The authors argue that design narratives have the potential to contribute to different management issues, such as organisational and managerial sensemaking, strategic change/strategy-as-practice, innovation processes, and entrepreneurial identity and legitimacy building. It is revealed that core traits of narrative (i.e. abduction, empathy cultivation, and temporal work) are common research agendas between design and business studies
Organizzazione dell’attività di sorveglianza sanitaria secondo la norma UNI EN ISO 9000.
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Co-creation of new solutions through gamification: A collaborative innovation practice
Full text linkThis paper aims to explore the main implications of gamification approaches to collaborative innovation and particularly to co-creation, i.e. the interaction and interchange of ideas between users, customers, suppliers and other actors in the development of new solutions. Despite the few approaches attempting to make co-creation more ludic and accessible, researchers have yet to analyse the link between gamification and co-creation in an extensive manner. In order to better understand this unexplored relationship, empirical case research studies have been conducted with multi-actors participating in a real-life co-creation project through the deployment of a gamified method and tool (ideaChef®), as well as a combination of different instruments, involving speed meetings, workshops, debriefings and interviews. Besides advancing the body of knowledge on collaborative innovation practices and conceptualizing the relationship between gamification and co-creation, this paper provides important implications for managers on how multiple actors can be engaged and coordinated in such practices through gamification. The paper's main contribution lies in the suggestion that engagement goes hand in hand with coordination, and that a combination of both will be the best strategy for co-creating new solutions through gamification
Going Beyond Counting First Authors in Author Co-citation Analysis
Full text linkThe present study examines one of the fundamental aspects of author co-citation analysis (ACA) - the way co-citation
counts are defined. Co-citation counting provides the data on which all subsequent statistical analyses and mappings
are based, and we compare ACA results based on two different types of co-citation counting - the traditional type that
only counts the first one among a cited work's authors on the one hand and a non-traditional type that takes into
account the first 5 authors of a cited work on the other hand. Results indicate that the picture produced through this non-traditional author co-citation counting contains more coherent author groups and is therefore considerably clearer. However, this picture represents fewer specialties in the research field being studied than that produced through the traditional first-author co-citation counting when the same number of top-ranked authors is selected and analyzed. Reasons for these effects are discussed
Variations on the Author
Full text link“Variations on the Author” discusses two of Eduardo Coutinho’s recent films (Um Dia na Vida, from 2010, and Últimas Conversas, posthumously released in 2015) and their contribution to the general question of documentary authorship. The director’s filmography is characterized by a consistent yet self-effacing form of authorial self-inscription: Coutinho often features as an interviewer that rather than express opinions propels discourses; an interviewer that is good at listening. This mode of self-inscription characterizes him as an author who is not expressive but who is nonetheless markedly present on the screen. In Um Dia na Vida, however, Coutinho is completely absent form the image, while Últimas Conversas, on the contrary, includes a confessional prologue that moves the director from the margins to the center of his films. This article examines the ways in which these works stand out in the filmography of a director who offers new insights into the notion of cinematic authorship
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