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Does cultural distance affect online review ratings? Measuring international customers’ satisfaction with services leveraging digital platforms and big data
Full text linkThe advent and development of digital platforms has helped enhance the international visibility of brands, products and services, and has also introduced a proliferation of online reviews. This study develops a big data analysis of customer online reviews of hospitality services to gauge the extent to which the cultural distance among service providers and their customers influences online review ratings. By examining almost 715,000 online reviews written by hotel customers from more than 100 different nationalities, the effect of national cultural differences among service customers and providers (namely cultural distance) on online review ratings is innovatively scrutinized. The paper, by considering reviewers’ behavioral features, demographics, and trip-related factors, reveals that the effect of national cultural distance on online review ratings is negative. Several implications for practitioners are also discussed
F. Cucchi, F. Finocchiaro & G. Muscio
No full textTra i dati registrati nell’“archivio di pietra” (le successioni rocciose) un ruolo di primo piano spetta alle evidenze cosiddette sedimentologiche. Sono rappresentate dal tipo di stratifi cazione (e laminazione)
del sedimento, dalle geometrie che formano i vari pacchi di strati, dalle dimensioni dei loro costituent (frammenti, ciottoli, granuli, polveri...), e cosi via. Questo sito particolare, in destra Tagliamento, esemplifi ca tutto questo con particolare effi cacia. Lo fa proponendosi come testimonianza, chiara anche ai non esperti, di un ambiente deltizio-lagunare che, circa 10 milioni di anni fa (Miocene sup., Tortoniano), fi ssava la fascia costiera adriatica all’altezza degli attuali rilievi pedemontani carnici, a quel tempo non ancora compiutamente formati
Building up the inactive X chromosome
No full textThe compensation of the different level of transcripts of X-linked genes in male and female mammals is achieved through X chromosome inactivation, a complex process that differentially regulates the sex chromosomes of female cells. This mechanism has been dissected at evolutionary, genetic and molecular levels: here, we discuss some of the latest examples that illustrate better these intricate connections, focusing particularly on the emerging role of spatial and three-dimensional chromatin arrangements in the building of this special chromosome, the inactive X chromosome
Going Beyond Counting First Authors in Author Co-citation Analysis
Full text linkThe present study examines one of the fundamental aspects of author co-citation analysis (ACA) - the way co-citation
counts are defined. Co-citation counting provides the data on which all subsequent statistical analyses and mappings
are based, and we compare ACA results based on two different types of co-citation counting - the traditional type that
only counts the first one among a cited work's authors on the one hand and a non-traditional type that takes into
account the first 5 authors of a cited work on the other hand. Results indicate that the picture produced through this non-traditional author co-citation counting contains more coherent author groups and is therefore considerably clearer. However, this picture represents fewer specialties in the research field being studied than that produced through the traditional first-author co-citation counting when the same number of top-ranked authors is selected and analyzed. Reasons for these effects are discussed
Variations on the Author
Full text link“Variations on the Author” discusses two of Eduardo Coutinho’s recent films (Um Dia na Vida, from 2010, and Últimas Conversas, posthumously released in 2015) and their contribution to the general question of documentary authorship. The director’s filmography is characterized by a consistent yet self-effacing form of authorial self-inscription: Coutinho often features as an interviewer that rather than express opinions propels discourses; an interviewer that is good at listening. This mode of self-inscription characterizes him as an author who is not expressive but who is nonetheless markedly present on the screen. In Um Dia na Vida, however, Coutinho is completely absent form the image, while Últimas Conversas, on the contrary, includes a confessional prologue that moves the director from the margins to the center of his films. This article examines the ways in which these works stand out in the filmography of a director who offers new insights into the notion of cinematic authorship
Exploring user reactions to luxury brand videos on YouTube: a comparative study of influencers and brand-official channels
No full textThis study offers empirical evidence about individual reactions to brand-related videos posted on YouTube in the luxury context. We use methods of text mining and natural language processing to analyze the characteristics of the posts by people commenting on videos provided by influencers vs. brands' official YouTube channels. We mined emotions and sentiments and evaluated the complexity and richness of the language. Data on 282 videos and more than 160,000 comments suggest that users display an impulsive reaction to a brand's official video and a thoughtful reaction to an influencer's video posted. In fact, in the former case, comments are short, simple, and enthusiastic, while in the latter comments are longer, more complex, and more moderate in terms of positive emotions. This study participates to the debate on the efficacy of influencer marketing to engage customers, offers empirical evidence in the online communication arena of luxury brands, and methodologically suggests a new method to accurately capture users' engagement in the discussion spurred by publishing a brand-related video
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