1,720,952 research outputs found
PERBANDINGAN DIRECT SERVICE DAN DIGITAL SERVICE TERHADAP KEPUASAN NASABAH MENABUNG (Studi pada Nasabah Bank Syariah Indonesia Bandar Lampung)
Get PDFABSTRAK
Kebutuhan nasabah saat ini beralih ke layanan yang cepat,
sederhana, dan dikendalikan sendiri. Digitalisasi bukanlah pilihan bagi
bank, melainkan sebuah kebutuhan dan kewajiban. Pelanggan
mengharapkan kecepatan, kenyamanan, fleksibilitas, kemudahan, dan
layanan 24/7. Namun, pelayanan digital tidak terlau membantu
pelayanan langsung, karena antrian panjang masih terjadi di teller
maupun customer service di bank. Penelitian ini bertujuan untuk
mengetahui dan menjelaskan apakah terdapat perbedaan antara Direct
Service dan Digital Service terhadap kepuasan nasabah Bank Syariah
Indonesia di Bandar Lampung dan untuk mengetahui pandangan
persfektif Islam terhadap Direct Service dan Digital Service dalam
melayani nasabah pada saat selama periode penelitian.
Penelitian ini menggunakan metode penelitian kuantitatif melalui
pendekatan deskriptif. Populasi dan sampel pada penelitian ini
merupakan seluruh nasabah Bank Syariah Indonesia yang ada di
Bandar Lampung. Teknik pengumpulan data yang digunakan peneliti
yaitu dengan penyebaran Angket (Questioner), observasi dan
wawancara. Dalam penelitian ini, peneliti menggunakan beberapa
metode analisis data, diantaranya uji validitas dan reliabilitas data, uji
normalitas, statistik deskriptif, uji homogenitas, dan uji independent
sampel t-test.
Hasil penelitian ini melalui output uji independent sampel t-test
diperoleh hasil thitung sebesar 1,986 > ttabel 1,660 dengan nilai signifikasi
sebesar 0,048. Pada nilai signifikasi menunjukan nilai 0,048 < 0,05,
besarnya signifikasi tersebut menunjukan bahwa Ha diterima. Maka
dapat disimpulkan hipotesis yang diajukan penulis diterima yang
artinya bahwa ada perbedaan yang signifikan antara direct service dan
digital service terhadap kepuasan nasabah Bank Syariah Indonesia di
Bandar Lampung. Dalam perspektif Ekonomi Islam, Bank Syariah
Indonesia di Bandar Lampung sudah menerapkan 6 prinsip pelayanan,
yaitu: prinsip tolong menolong, prinsip memberi kemudahan, prinsip
persamaan, prinsip saling mencintai, prinsip lemah lembut, prinsip
iii
kekeluargaan. Selanjutnya, digital service jika dilihat dari perspektif
Ekonomi Islam diperbolehkan. Namun, dalam melakukan transaksi
jual beli seorang muslim harus tetap memegang teguh iman dan takut
kepada Allah dalam segala jenis bentuk perdagangan. Kemudian, pada
dasarnya Islam, tidak melarang perkembangan dan kemajuan
teknologi karena memang hukum asalnya sah-sah saja.
Kata Kunci: Pelayanan Langsung, Pelayanan Digital, Kepuasan
Nasabah.
iv
ABSTRACT
Today's customer needs turn to services that are fast, simple, and
self-managed. Digitalization is not an option for banks, but a necessity
and an obligation. Customers expect speed, convenience, flexibility,
convenience and 24/7 service. However, digital services are not very
helpful for direct services, because long queues still occur at tellers
and customer service at banks. This study aims to find out and explain
whether there is a difference between Direct Service and Digital
Service on customer satisfaction of Bank Syariah Indonesia in Bandar
Lampung and to find out the Islamic perspective on Direct Service and
Digital Service in serving customers during the research period.
This research uses quantitative research methods through a
descriptive approach. The population and sample in this study are all
customers of Bank Syariah Indonesia in Bandar Lampung. The data
collection technique used by researchers is by distributing
questionnaires, observation and interviews. In this study, researchers
used several data analysis methods, including data validity and
reliability tests, normality tests, descriptive statistics, homogeneity
tests, and independent sample t-tests.
The results of this study through the output of the independent
sample t-test obtained tcount results of 1.986 > ttable 1.660 with a
significance value of 0.048. The significance value shows a value of
0.048 <0.05, the magnitude of the significance indicates that Ha is
accepted. So it can be concluded that the hypothesis proposed by the
author is accepted, which means that there is a significant difference
between direct service and digital service on customer satisfaction at
Bank Syariah Indonesia in Bandar Lampung. In the perspective of
Islamic Economics, Indonesian Sharia Banks in Bandar Lampung
have implemented 6 service principles, namely: the principle of
mutual help, the principle of providing convenience, the principle of
equality, the principle of mutual love, the principle of gentleness, the
principle of kinship. Furthermore, digital services when viewed from
the perspective of Islamic Economics are permissible. However, in
v
carrying out buying and selling transactions a Muslim must still hold
fast to the faith and fear of Allah in all types of trade. Then, basically
Islam, does not forbid the development and advancement of
technology because the original law is legitimate.
Keywords: Direct Service, Digital Service, Customer Satisfaction
Going Beyond Counting First Authors in Author Co-citation Analysis
Get PDFThe present study examines one of the fundamental aspects of author co-citation analysis (ACA) - the way co-citation
counts are defined. Co-citation counting provides the data on which all subsequent statistical analyses and mappings
are based, and we compare ACA results based on two different types of co-citation counting - the traditional type that
only counts the first one among a cited work's authors on the one hand and a non-traditional type that takes into
account the first 5 authors of a cited work on the other hand. Results indicate that the picture produced through this non-traditional author co-citation counting contains more coherent author groups and is therefore considerably clearer. However, this picture represents fewer specialties in the research field being studied than that produced through the traditional first-author co-citation counting when the same number of top-ranked authors is selected and analyzed. Reasons for these effects are discussed
Variations on the Author
Get PDF“Variations on the Author” discusses two of Eduardo Coutinho’s recent films (Um Dia na Vida, from 2010, and Últimas Conversas, posthumously released in 2015) and their contribution to the general question of documentary authorship. The director’s filmography is characterized by a consistent yet self-effacing form of authorial self-inscription: Coutinho often features as an interviewer that rather than express opinions propels discourses; an interviewer that is good at listening. This mode of self-inscription characterizes him as an author who is not expressive but who is nonetheless markedly present on the screen. In Um Dia na Vida, however, Coutinho is completely absent form the image, while Últimas Conversas, on the contrary, includes a confessional prologue that moves the director from the margins to the center of his films. This article examines the ways in which these works stand out in the filmography of a director who offers new insights into the notion of cinematic authorship
Appropriate Similarity Measures for Author Cocitation Analysis
Get PDFWe provide a number of new insights into the methodological discussion about author cocitation analysis. We first argue that the use of the Pearson correlation for measuring the similarity between authors’ cocitation profiles is not very satisfactory. We then discuss what kind of similarity measures may be used as an alternative to the Pearson correlation. We consider three similarity measures in particular. One is the well-known cosine. The other two similarity measures have not been used before in the bibliometric literature. Finally, we show by means of an example that our findings have a high practical relevance.information science;Pearson correlation;cosine;similarity measure;author cocitation analysis
Dispelling the Myths Behind First-author Citation Counts
Get PDFWe conducted a full-scale evaluative citation analysis study of scholars in the XML research field to explore just how different from each other author rankings resulting from different citation counting methods actually are, and to demonstrate the capability of emerging data and tools on the Web in supporting more realistic citation counting methods. Our results contest some common arguments for the continued
use of first-author citation counts in the evaluation of scholars, such as high correlations between author rankings by first-author citation counts and other citation
counting methods, and high costs of using more realistic citation counting methods that are not well-supported by the ISI databases. It is argued that increasingly available digital full text research papers make it possible for citation analysis studies to go beyond what the ISI databases have directly supported and to employ more
sophisticated methods
koamabayili/VECTRON-author-checklist: VECTRON author checklist
No full textWe have done our best to complete the author checklist relating to the use of animals in the hut study. Note that the objective for the hut study was to evaluate the IRS treatment applications for residual efficacy against Anopheles mosquitoes, including the local An. coluzzii mosquito population. Cows were only used to attract mosquitoes into the huts and no tests were carried out directly on the cows. The author checklist is intended for use with studies where experiments are carried out on animals, which is why we have had such difficulty in completing this for the hut study, as many of the questions do not relate to how the cows were used
Author-wise bibliometric analysis based on entropy.
No full textAuthor-wise bibliometric analysis based on entropy.</p
Author Under Sail The Imagination of Jack London, 1893-1902
No full textIn Author Under Sail, Jay Williams offers the first complete literary biography of Jack London as a professional writer engaged in the labor of writing. It examines the authorial imagination in London's work, the use of imagination in both his fiction and nonfiction, and the ways he defined imagination in the creative process in his business dealings with his publishers, editors, and agents. In this first volume of a two-volume biography, Williams traverses the years 1893 to 1902, from London's "Story of a Typhoon" to The People of the Abyss. The Jack London who emerges in the pages of Author Under Sail is a writer whose partnership with publishers, most notably his productive alliance with George Brett of Macmillan, was one of the most formative in American literary history. London pioneered many author models during the heyday of realism and naturalism, blurring the boundaries of these popular genres by focusing on absorption and theatricality and the representation of the seen and unseen. London created an impassioned, sincere, and extremely personal realism unlike that of other American writers of the time. Author Under Sail is a literary tour de force that reveals the full range of London as writer, creative citizen, and entrepreneur at the same time it sheds light on the maverick side of machine-age literature.Intro -- Title Page -- Copyright Page -- Dedication -- Contents -- Acknowledgments -- Introduction -- 1. Spirit Truth -- 2. From Absorption to Theatricality and Back Again -- 3. "I Will Build a New Present" -- 4. Sons as Authors -- 5. Fathers as Publishers -- 6. The Daughter as Author -- 7. Lovers as Authors -- 8. At Sea with the Family -- 9. Yellow News, Yellow Stories -- 10. The Return Home -- Notes -- Bibliography -- Index -- About Jay WilliamsIn Author Under Sail, Jay Williams offers the first complete literary biography of Jack London as a professional writer engaged in the labor of writing. It examines the authorial imagination in London's work, the use of imagination in both his fiction and nonfiction, and the ways he defined imagination in the creative process in his business dealings with his publishers, editors, and agents. In this first volume of a two-volume biography, Williams traverses the years 1893 to 1902, from London's "Story of a Typhoon" to The People of the Abyss. The Jack London who emerges in the pages of Author Under Sail is a writer whose partnership with publishers, most notably his productive alliance with George Brett of Macmillan, was one of the most formative in American literary history. London pioneered many author models during the heyday of realism and naturalism, blurring the boundaries of these popular genres by focusing on absorption and theatricality and the representation of the seen and unseen. London created an impassioned, sincere, and extremely personal realism unlike that of other American writers of the time. Author Under Sail is a literary tour de force that reveals the full range of London as writer, creative citizen, and entrepreneur at the same time it sheds light on the maverick side of machine-age literature.Description based on publisher supplied metadata and other sources.Electronic reproduction. Ann Arbor, Michigan : ProQuest Ebook Central, YYYY. Available via World Wide Web. Access may be limited to ProQuest Ebook Central affiliated libraries
- …
