1,721,054 research outputs found
La Smart City e la Collaborazione Smart: nuove sfide per l’innovazione
No full textObiettivo Il paper ha l’obiettivo di portare alla luce i servizi di Smart City più utilizzati e più richiesti
in Italia.
Metodologia Al fine di investigare la percezione e la volontà dei cittadini, il lavoro è basato su una
indagine empirica, che si serve della tecnica del questionario strutturato, in cui le domande sono
somministrate nello stesso ordine e con gli stessi termini a tutti gli intervistati.
Risultati Il paper offre una panoramica degli eventi e delle esperienze legate ai servizi smart nel
contesto italiano e analizza i servizi più utilizzati e più ricercati dai cittadini.
Limiti della ricerca Il principale limite della ricerca riguarda la numerosità del campione.
Implicazioni pratiche L’analisi dei risultati suggerisce ai manager pubblici le aree su cui intervenire
per favorire lo sviluppo di città smart e permette di evidenziare i servizi che dovrebbero essere
maggiormente implementati.
Originalità del paper Il lavoro fornisce spunti originali e interessanti che possano apportare
miglioramenti alla gestione delle Smart cities in Itali
I rischi della Corporate Social Responsibility per le imprese etiche e lo scetticismo del consumatore green
No full textIl presente studio ha l’obiettivo di indagare la percezione dei consumatori riguardo le attività di corporate social responsibility (CSR) di una azienda impegnata nel sociale che, tuttavia, non gode di un giudizio favorevole presso i propri consumatori, allo scopo di verificare se ad un giudizio negativo dell’impresa corrisponde una percezione negativa anche delle pratiche di CSR. A tale scopo, si persegue un duplice obiettivo:
1) individuare l’esistenza del fit tra il core business dell’azienda in questione e le attività di CSR intraprese dall’impresa, per comprovare l’eticità
dell’impresa in questione;
2) identificare l’eventuale fit tra la comunicazione delle attività di CSR dell’azienda e la percezione delle attività etiche dell’impresa da
parte dei consumatori.
La ricerca è basata sulla metodologia del case study, che esamina il caso aziendale Ferrovie dello Stato (FS), tramite l’analisi di dati secondari e dati primari. I risultati confermano l’esistenza del fit tra il core business e le attività di CSR di FS ma, allo stesso tempo, mostrano una discrepanza tra la comunicazione delle attività di CSR dell’azienda e la percezione delle stesse da parte dei consumatori
Humane Entrepreneurship. A Framework Supporting Sustainable Strategic Postures for the 21st Century
No full textSustainability is becoming a mantra in the 21st century and entrepreneurs
are called to consider it as an essential condition in their decision-making
process. The chapter analyzes a new model of entrepreneurship-Humane
Entrepreneurship – linking the two dimensions of sustainability and care for
human resources with the classic dimension of Entrepreneurial Orientation1.
The aim of the chapter is to define the Humane Entrepreneurship (Hum Ent)
theoretical framework highlighting the possible relationships with its
antecedents and its consequents. The chapter also discuss a new construct,
named Humane Entrepreneurial Orientation (HEO), that is an expanded
strategic posture which gathers Entrepreneurial Orientation, Sustainability
Orientation and Human Resource Orientation.
In term of practical implications, the Hum Ent framework allows more
extensive analysis of the business model adopted by companies, including the
dimensions of sustainability and care for human resources as elements of
strategic postur
The Evolution of the Smart City in Italy: An Empirical Investigation on the Importance of Smart Services
No full textThis chapter aims to bring to light the most used and requested smart city services to suggest to public managers the areas on which they should work to foster the development of the smart city. Starting from an overviewof the smart city concept, the chapter offers an in-depth analysis of smart services in the Italian context. Based on an empirical investigation, the study aims to analyze the most popular services
used by citizens and the areas in which policymakers should intervene to raise Italian smart cities. By analyzing the results, we try to provide interesting suggestions that can make improvements to the management of the Italian services
ICT Platforms and the Restaurant Business in Times of Covid-19: The Case of Italy
No full textThe Covid-19 pandemic impacted the tourism industry worldwide.
Measures taken by Governments to contain the contagion and limit social relations
have had a significant impact also on foodservice. Starting in May 2020, Italian
restaurants can only operate by reservation and tracking the identity of customers.
ICT plays a fundamental role in supporting these changes, transforming barrier into
opportunity and allowing the collection of a large amount of data on consumer
behavior. Such data should be managed through a strategic approach to better
optimize management. This paper presents a longitudinal study on the use of ICT
platforms by Italian restaurant managers. The findings reveal how new rules
imposed by Government changed restaurant managers’ attitude towards technology.
In 2017 they showed reticence towards technology, not employed in a strategic
way; today everyone uses ICT to improve business. The pandemic fostered a
technological leap of many foodservice managers. Theoretical and practical
implications for researchers and restaurateurs are discussed
Value co-creation and data-driven orientation: reflections on restaurant management practices during COVID-19 in Italy
No full textPurpose: Covid-19 pandemic impacted the tourism industry worldwide. Especially in catering, where restaurateurs have had to reinvent their business models, information and communication technologies (ICTs) play a fundamental role in supporting these changes, transforming barriers into opportunities. The purpose of this study is to investigate how restaurateurs’ perception of ICTs has changed before and during Covid-19 and to detect whether ICTs can be considered a tool to foster antifragility, resilience and value co-creation as ideal outcomes. Design/methodology/approach: This study presents a longitudinal study on the use of ICT platforms by Italian restaurant managers. The case study analyzed is TheFork. Data collection took place in two different rounds: before Covid-19 (year 2017) and during Covid-19 (year 2020). Findings: The findings of this study reveal how new rules imposed by the Government changed restaurant managers’ attitudes towards technology. In 2017, restaurateurs showed reticence towards technology, not used in a strategic way; today, everyone uses ICT to improve business. Originality/value: The study shows that ICT platforms enable antifragility, resilience and value co-creation, creating a service ecosystem supporting restaurant management
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