5 research outputs found
Kriminalitas di Kalimantan Timur Tahun 1929 Berdasarkan Koran Bintang Borneo Author(s)Resty Apriliani
No full textCrime is an act that is detrimental and disrupts people’s comfort and life. Crime has occurred a long time ago, even when Indonesia was still called the archipelago in 1929. The research aims to find out how crime developed in East Kalimantan in 1929. This research uses the historical research method according to Kuntowijoyo which consists of five stages. The first stage is selecting a topic. The second source collection consists of two sources. Primary sources in this research use the Bintang Borneo Newspaper published in 1929. Secondary sources in this research use several history and crime journals. The third stage is Verification. Fourth stage Interpretation. Fifth Stage of Historiography. The results of this research are that when the world experienced the Great Depression in 1929, the majority of crimes that occurred in East Kalimantan in January 1929 were cases of robbery. Other crimes include murder, fights and fraud committed by the police
LOYALITAS NASABAH PEMBIAYAAN BTPN SYARIAH KABUPATEN BANDUNG : Peran Kualitas Layanan, Citra Perusahaan, Manajemen Hubungan Pelanggan dengan Kepuasan Nasabah Sebagai Mediator dan Religiositas Sebagai Moderator
Get PDFBank syariah tumbuh signifikan setiap tahun, namun tingkat loyalitas nasabahnya masih tergolong rendah apabila dibandingkan dengan bank konvensional. Oleh karena itu, penulis tertarik untuk meneliti beberapa faktor yang menyebabkan nasabah menjadi loyal terhadap bank syariah. Penelitian ini bertujuan untuk memberikan gambaran kualitas layanan, citra perusahaan, manajemen hubungan pelanggan serta pengaruhnya terhadap loyalitas nasabah baik secara langsung maupun melalui mediasi kepuasan nasabah dan moderasi religiositas. Metode penelitian yang digunakan adalah metode kuantitatif dengan metode analisis PLS-SEM. Subjek penelitiannya yaitu nasabah pembiayaan BTPN Syariah Kabupaten Bandung dengan jumlah 250 responden. Adapun hasil penelitian menyatakan bahwa kualitas layanan, citra perusahaan, dan kepuasan nasabah memiliki pengaruh positif signifikan terhadap loyalitas nasabah. Manajemen hubungan pelanggan tidak memiliki pengaruh langsung terhadap loyalitas nasabah. Kepuasan nasabah memediasi hubungan kualitas layanan, citra perusahaan, dan manajemen hubungan pelanggan terhadap loyalitas nasabah. Namun, religiositas tidak memoderasi hubungan kepuasan nasabah dengan loyalitas nasabah. Melalui penelitian ini, bank syariah diharapkan dapat mengembangkan strategi dalam mempertahankan loyalitas nasabah melalui peningkatan kualitas layanan, menjaga citra bank, menjalin hubungan baik dengan nasabah, dan meningkatkan segi religi baik di kantor maupun saat berhadapan dengan nasabah agar kepuasan nasabah pun meningkat.
Kata Kunci : Loyalitas Nasabah, Kepuasan Nasabah, Kualitas Layanan, Citra Perusahaan, Manajemen Hubungan Pelanggan.
Islamic banks grow significantly every year, but the level of customer loyalty is still relatively low when compared to conventional banks. Therefore, the author is interested in researching several factors that cause customers to become loyal to Islamic banks. This research aims to provide an overview of service quality, bank image, customer relationship management and its influence on customer loyalty both directly and through the mediation of customer satisfaction and moderation of religiosity. The research method used is a quantitative method with the PLS-SEM analysis method. The research subjects were BTPN Syariah financing customers in Bandung Regency with a total of 250 respondents. The research results state that service quality, company image and customer satisfaction have a significant positive influence on customer loyalty. Customer relationship management does not have a direct influence on customer loyalty. Customer satisfaction mediates the relationship between service quality, company image, and customer relationship management on customer loyalty. However, religiosity does not moderate the relationship between customer satisfaction and customer loyalty. Through this research, I hoped that Islamic banks can develop strategies to maintain customer loyalty by improving service quality, maintaining the bank's image, establishing good relationships with customers, and increasing the religious aspect both in the office and when dealing with customers so that customer satisfaction increases.
Keywords: Customer Loyalty, Customer Satisfaction, Service Quality, Bank Image, Customer Relationship Management
ANALISIS IKLAN KESEHATAN PADA KORAN BINTANG BORNEO TAHUN 1930
Get PDFThe health needs of the community are utilized by health service entrepreneursadvertise their health services in the mass media. Advertisements offering health services are increasingly widespread in print media, local radio and television. In the print media themselves, they generally advertise in the form of classified ads or (mini-ads) which are relatively cheap. The number of advertisements every day or every month is different in certain newspapers. There are quite a lot of advertisers offering various medical services such as alternative medicine, therapy, health advertisements, and so on. The author uses a case study method with a qualitative approach. This aims to find out the regulations or timeline of health advertisements and health service practices advertised through the Bintang Borneo newspaper in 1930, January-March. The conclusions of this research indicate that regulations or timelines relating to health advertising in mass media are not yet comprehensive. By having health advertisements in local newspapers, you can provide useful information for the local community and find out which medicines are suitable for the diseases suffered by the community
Penerapan Kebijakan Immigration Restriction Act di Australia (1901-1973)
Get PDFAbstrakAustralia merupakan salah satu negara dengan beragam latar belakang dan kebudayaan masyarakatnya. Dalam lembaran sejarah, Australia tercatat pernah menerapkan kebijakan rasis yang dinamakan Immigration Restriction Act tahun 1901-1973. Kebijakan tersebut memberi dampak yang besar terhadap proses kesadaran jati diri Australia sehingga bisa seperti sekarang. Australia menjadi tampilan bentuk negara yang terlahir karena jalinan proses keterbukaan dalam keberagaman. Berdasarkan itu, penulis mengkaji riwayat kebijakan Immigration Restriction Act (1901-1973). Metode penelitian yang digunakan adalah penelitian sejarah dengan analisis sumber secara deskriptif kualitatif. Sumber data yang digunakan berupa arsip atau dokumen resmi yang didukung dengan sumber buku, jurnal dan artikel. Hasil penelitian menunjukkan bawah penerapan Immigration Restriction Act banyak ditentang sehingga berpengaruh terhadap dikeluarkannya kebijakan mulkulturalisme, sebagai solusi dari permasalahan imigrasi dan keberagaman di Australia.Kata Kunci: Australia, Imigrasi, PembatasanAbstractAustralia is a country with diverse backgrounds and people's cultures. In the pages of history, Australia is recorded to have implemented a racist policy called the Immigration Restriction Act in 1901-1973. This policy has had a major impact on the process of Australian identity awareness so that it can become what it is today. Australia is a display of the form of a country that was born because of the interwoven process of openness in diversity. Based on that, the author reviews the history of the Immigration Restriction Act (1901-1973) policy. The research method used is historical research with descriptive qualitative source analysis. Sources of data are used in the form of archives or official documents supported by sources of books, journals, and articles. The results showed that the implementation of the Immigration Restriction Act was widely opposed so it influenced the issuance of multiculturalism policies, as a solution to the problems of immigration and diversity in Australia.Keywords:Â Australia, Immigration, RestrictionÂ
PENDIDIKAN LINGKUNGAN DALAM QS AL-MULK AYAT 3-4
Get PDFMasalah lingkungan telah menjadi isu global yang menuntut solusi berkelanjutan. Pendidikan lingkungan berbasis Al-Qur'an merupakan pendekatan integral yang menanamkan nilai-nilai spiritual dan etika sebagai landasan dalam menjaga kelestarian alam. Penelitian ini menggunakan metode studi literatur untuk mengeksplorasi konsep pendidikan lingkungan dalam Al-Qur'an, terutama dari ayat-ayat yang menggambarkan manusia sebagai khalifah di bumi. Hasil kajian menunjukkan bahwa pendidikan berbasis nilai-nilai Al-Qur'an dapat memberikan pemahaman yang mendalam tentang tanggung jawab manusia dalam menjaga keseimbangan ekosistem dan keberlanjutannya. Implementasi konsep ini dalam pendidikan lingkungan diharapkan dapat meningkatkan kesadaran, pengetahuan, dan keterampilan peserta didik dalam merawat lingkungan hidup sebagai bentuk ibadah kepada Allah SWT
