129 research outputs found
Exploring determinants influencing a service-oriented enterprise strategy: An executive management view
No full textDue to the convergence of rapid business developments and digitization challenges firms need to become more agile. A service-oriented enterprise (SOE) strategy is an approach that decomposes an enterprise into business services that are modular, accessible, and interoperable, in which parts can be provided in-house, or outsourced to the market. The SOE concept has mainly been approached from a technological view and little is known about what type of strategic SOE determinants are relevant. A firm’s strategy to implement an SOE requires top management support. Therefore, insights at executive level are a prerequisite to identify strategic business directions. We conducted a literature review and a qualitative case study amongst eleven firms at executive level in various industries. Business services, business processes, and enabling technology were found in the literature as key determinants influencing a firm’s SOE strategy. Subsequently, the interviews at executive level identified that organizational readiness, knowledge and skills, and governance also affect the SOE strategy of firms. We suggest that a holistic view is required to study the complexity of an SOE. By using an executive view we contribute to IS and business literature as strategic SOE determinants become more explicit.Green Open Access added to TU Delft Institutional Repository ‘You share, we take care!’ – Taverne project https://www.openaccess.nl/en/you-share-we-take-care Otherwise as indicated in the copyright section: the publisher is the copyright holder of this work and the author uses the Dutch legislation to make this work public.Information and Communication Technolog
DAMP
No full textCatalogue of an exhibition held at Uplands Gallery, Prahran, Victoria, 1 September - 29 September 2007.
DAMP is a Melbourne based art group, whose current members are Robert Creedon, Narelle Desmond, Sharon Goodwin, Megan Hale, Ry Haskings, Mark Hislop, James Lynch, Geoff Newton, Lisa Radford, Nat Thomas and Elliot Willcocks
From boundary spanning to creolization: A study of Chinese software and services outsourcing vendors
No full textThis is the post-print (final draft post-refereeing) version of the final published paper that is available from the link below. Copyright @ 2013 Elsevier B.V.This paper was awarded Journal of Strategic Information Systems Best Paper Award 2013.In achieving success in global sourcing arrangements, the role of a cultural liaison, boundary spanner or transnational intermediary is frequently highlighted as being critical. This paper critiques, builds upon and synthesizes relevant streams of ideas in relation to boundary-spanning and cross-cultural management across a number of disciplines, and constructs a multi-layered creolization framework, encompassing processes at the individual, intra- and inter-organizational and inter-national levels which, we argue, are entangled and interrelated. Viewed as a vital and innovative phenomenon, creolization embodies the interactive, contentious and creative processes of network expansion, mutual sensemaking, cultural hybridity and identity multiplicity. Qualitative empirical data from the software and services outsourcing industry in Northwest China is used to demonstrate the complexity of cross-cultural practices in offshore collaborations and illustrate creolization processes. Potentials for theoretical development are outlined and implications for cross-cultural practices are discussed
What Do You See in Your Bot? Lessons from KAS Bank
No full textThe introduction of robotic process automation (RPA) has created an opportunity for humans to interact with bots. While the promise of RPA has been widely discussed, there are reports suggesting that firms struggle to benefit from RPA. Clearly, interactions between bots and humans do not always yield expected efficiencies and service improvements. However, it is not completely clear what such human-bot interactions entail and how these interactions are perceived by humans. Based on a case study at the Dutch KAS Bank, this paper presents three challenges faced by humans, and consequently the perspectives humans develop about bots and their abilities to perform work. We then provide a set of five practices that are associated with the management of the interactions between humans and bots.Information and Communication Technolog
Risk mitigation in IT outsourcing strategy revisited: longitudinal case research at LISA
No full textAssociation avec les établissements scolaires. Bilan des innovations dans la formation des enseignants en Grande-Bretagne
No full textIn Great Britain, the teachers to be follow a one-year course, after they graduate, to prepare the « post graduate Certificate of Education » (PG CE). The following year, they teach on a trial period approved by the « Local Education Authority», then they fully become teachers.
Four colleges of Education preparing to the PGCE proposed four new training courses « based on school » which break with traditional training. The author relates this experiment and shows us the quality of professionalism acquired by the new teachers so-trained.
The result in that these four training courses have increased among the students rather a « reflective practice » than a direct « application » of predetermined ideas which is often the case in traditional training.Les futurs enseignants, en Grande-Bretagne, à l'issue de la licence, suivent pendant un an une préparation au «post graduate Certificate of Education » (PGCE). Vient ensuite une année d'enseignement à l'essai sanctionnée par le « Local Education Authority » ; après, ils entrent pleinement en fonction. Quatre centres de formation au PGCE ont proposé quatre formules nouvelles de formation « centrées sur l'école », rompant avec la formation traditionnelle. Les auteurs nous relatent cette expérience et nous exposent les qualités de professionnalisme auxquelles parviennent les jeunes enseignants formés ainsi.
Il ressort, en effet, de ces quatre programmes qu'ils ont développé chez les étudiants une «pratique réfléchie » plutôt qu'une «application de la théorie », effet obtenu par les pratiques traditionnelles de formation.Furlong V.S., Hirst P.H., Pocklington K., Miles S., Wilkin M., Willcocks S., Cole-King . Association avec les établissements scolaires. Bilan des innovations dans la formation des enseignants en Grande-Bretagne. In: Recherche & Formation, N°3, 1988. Les professions de l'éducation : recherches et pratiques en formation. pp. 61-70
Organizational Controls, Social Ties and Performance in Plural Sourcing
No full textThis is the author accepted manuscript. The final version is available from Springer International Publishing via the DOI in this record.This paper seeks to shed light on the effect of organizational controls and social ties on sourcing performance in a plural sourcing setting. In plural sourcing, the controller makes organizational control choices for both internal and external sourcing providers. The plural sourcing context offers the controller the benefit of insight into the effectiveness of organizational controls in each sourcing mode (i.e., external and internal), thus allowing the controller to both mitigate risk and also attempt to enhance performance where risk is not present. We therefore posited that a plural sourcing controller has three strategies to improve performance when considering the use of organizational controls. First, a controller may follow a risk-mitigation strategy against specific hazards to defuse supplier opportunistic behavior, coined here as risk-mitigating controls. Secondly, the controller may use organizational controls that enhance performance (i.e., performance-enhancing controls), while not necessarily mitigating risk. Last but not least, the controller may improve relationships with controllees in order to improve the effectiveness of organizational controls. Based on the results of a survey of senior managers involved in plural sourcing in 122 large firms in the UK and USA, we find support for the use of both risk-mitigating and performance-enhancing controls in the internal provider setting, but no support for similar strategies in the external provider setting. Instead, stronger social ties demonstrate a greater moderating effect in the external provider compared to the internal provider setting
Machiavelli, management and outsourcing: still on the learning curve
No full textPurposeThe purpose of this paper is to describe and assess the evolution of client and supplier approaches and capabilities from 1989 to 2010 in relation to outsourcing and delineate four phases which client learning can be observed to pass through over time. It assesses the lessons that outsourcing stakeholders can absorb from this short but rich history.Design/methodology/approachThe paper is based on a detailed review of 20 years of research into 1,600+outsourcing arrangements studied overtime, and carried out by the author with a range of colleagues, covering IT and business process outsourcing and offshoring practices.FindingsThe paper finds that learning has been slow and not passed well within organizations or across from the fields of ITO to BPO and offshore outsourcing. Retained capabilities emerge as a key lifebelt for survival. However, the more recent history has seen more moves towards greater collaboration, which make more objectives and innovation possible.Research limitations/implicationsThe paper provides a review of extant research, rather than providing new research.Practical implicationsThe outsourcing growth in prospect over the next few years depends for its management success on a shift from a power‐based orientation to governance structures and trust building and collaboration, given the otherwise high costs involved in monitoring and imposing sanctions, the negative orientations and behaviours adopted, and the limited goals that can be pursued by the parties.Originality/valueThe paper takes a historical perspective to outsourcing, and looks at evolution of the whole global market over 20 years.</jats:sec
A Rubbish Idea: The material dump, and casting trash talk in a new light
No full textInspired by the trash-art creations of artists such as Tim Noble and Sue Webster, this creative article-assemblage was gathered together over several months by the UNNC Litter Lovers collective. The aleatoric article attempts to provocatively explore alternative ways of thinking about (or with) trash, modern life and recycling. The article is formed by found, chanced upon, and recycled fragments of used cultural material, at times united by original-organic discussions and catalytic ideas, but ultimately demands the intellectual light of the reader to cast the concepts into relief. The collective utilises form and content to generate new ways of seeing and thinking about waste and rubbish, and like the actual trash heaps and trash-art that inspired this work, they attempt to show how matter itself and (used) material is not inert and passive but rather vibrant, expressive and alive: boasting productive powers and forces capable of bringing about unforeseen reactions and new forms of synthesis. The article is designed to ignite new processes within, between, across and ‘below’ the chaotically assembled fragments. The piece is in part motivated by a drive to ethically recycle in an inspiring and creative way, and be part of new things emerging out of the old. This alternative intellectual happening is also in part designed to help people ‘clean’ their collective conscience and learn to 'love rubbish.' We hope that this is in part achieved by de-centering the human, and foregrounding a polysemous concept of the material dump that forces readers to reinterrogate everyday (non-thought) notions of waste, nature, (human) resources, thought and art.Additional co-author: the UNNC Litter Lovers (a creative academic collective
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