4,470 research outputs found
Customer enquiry management and product customization: an empirical multi-case study analysis in the Italian capital goods sector
No full textPurpose – The customer enquiry management (CEM) process is of strategic importance in engineer-to-order contexts but existing literature does not adequately describe how firms support delivery date setting and order acceptance decisions in practice. This paper seeks to explore how and why the CEM process varies between companies in the capital goods sector, thereby taking a contingency theory approach. Design/methodology/approach – Multi-case study research involving 18 Italian capital goods manufacturers in four industrial sectors. Face-to-face interviews with senior representatives have been conducted. Companies have been grouped into five clusters, based on similarities in their CEM decision-making modes, to aid analysis. Findings – Three contingency factors were found to be particularly relevant in determining CEM modes: degree of product customization, flexibility of the production system, and uncertainty of the context. These factors affect the choice of specific CEM decision-making modes. However, a high level of cross-functional coordination and formalization of the process were found to constitute best practices whatever the contingency factors. Research limitations/implications – The research focuses on companies belonging to the Italian capital goods sector – findings may differ in other countries and sectors. Practical implications – The results indicate that all firms, including small and medium-sized companies, should implement high levels of cross-functional coordination and formalization in their CEM practices, in order to improve their performance. For other aspects of the CEM process, including supplier and subcontractor monitoring, the company context will indicate whether these aspects are required, according to a need of matching the approach to CEM with specific sets of contingency factors. Originality/value – This paper provides a rare insight into the CEM processes found in practice
A response to Kloep and Hendry
No full textThis article challenges some of the assumptions in Kloep M. and Hendry L. B. article “Over protection, Overprotection Overprotection. Young people in Modern Britain". In particular it draws attention to location, age, class ethnicity and gender as factors which will affect the extent to which young people's experience may or may not be over constrained by adult supervision. It also argues, drawing on key texts in the development of youth work, that skilled interventions and effective programmes may provide the framework and opportunities for the development of the skills and habits required to become "adult" which adolescent groups, isolated from adult support may lack
Efficiency of Exciton and Charge Carrier Photogeneration in a Semiconducting Polymer
No full textEuan Hendry, Juleon M. Schins, L. P. Candeias, L. D. A. Siebbeles, and Mischa Bonn, Physical Review Letters, Vol. 92, article 196601 (2004). "Copyright © 2004 by the American Physical Society."We determine the efficiencies for the formation of excitons and charge carriers following ultrafast photoexcitation of a semiconducting polymer (MEH-PPV). The simultaneous, quantitative determination of exciton and charge photoyields is achieved through subpicosecond studies of both the real and the imaginary components of the complex conductivity over a wide frequency range. Predominantly excitons, with near-unity quantum efficiency, are generated on excitation, while only a very small fraction (<10-2) of free charges are initially excited, consistent with rapid (∼100 fs) hot exciton dissociation. These initial charges are very short lived, decaying on subpicosecond time scales
Customer Enquiry Management in a Global Competitive Context: A Comparative Multi-Case Study Analysis
No full textBusiness-to-Business (B2B) relationships, such as between a manufacturer and a customer, are increasingly important during the Customer Enquiry Management (CEM) process, particularly so for non-Make-To-Stock (non-MTS) companies operating in industrial markets. Few empirical studies have explored the CEM practices adopted by firms in practice. A study of the Italian capital goods sector by Zorzini et al. (2007) is a recent exception. Moreover, most studies have approached CEM from a cross-department integrated perspective but in the digital economy, and with globalization, outsourcing and extended supply chains, CEM needs to be approached from a broader supply chain-oriented perspective, incorporating B2B exchanges. This paper builds on the study by Zorzini et al. (2007) by conducting multi-case study research with seven UK-based companies in the capital goods sector, including three sales and support companies with offshore manufacturing. By adopting a cross-national research perspective, it assesses whether the proposed theory applies to other capital goods firms outside Italy. By also adopting a supply chain perspective of CEM it investigates current industry practice in B2B markets and explores whether cross-functional coordination and formalization issues can be extended into a global context. Evidence from the UK generally supports prior theory, confirming links between high levels of coordination, formalization of the CEM process and improved performance. Some refinements are proposed, for example, in order to make the theory suitable for a global context. The characteristics of a supply chain are important factors that affect CEM. This research has managerial implications for improving the CEM process in non-Make-To-Stock (non-MTS) capital goods companies from both an intra and an inter-organisational (B2B) perspective. Coordination with partners along the supply chain is needed at the enquiry stage and constraints linked to global customers should be considered when structuring the
David L. Hendry statement to the 1972 Republican Platform Committee
No full textStatement by David L. Hendry, Chairman of the American Committee for Justice in the Middle East, on neutrality to the Platform Committee at the 1972 Republican National Convention
The marriage record of Henderson, F. L. and Hendry, Laura L
No full textMarriage license for F.L. Henderson and Laura L. Hendry. W.G.T. Wallace was the officiant
Reformulating empirical macro-econometric modelling
No full textThe policy implications of estimated macro-econometric systems depend on the formulations of their equations, the methodology of empirical model selection and evaluation, the techniques of policy analysis, and their forecast performance. Drawing on recent results in the theory of forecasting, we question the role of 'rational expectations'; criticize a common approach to testing economic theories; show that impulse-response methods of evaluating policy are seriously flawed; and question the mechanistic derivation of forecasts from econometric systems. In their place, we propose that expectations should be treated as instrumental to agents' decisions; discuss a powerful new approach to the empirical modelling of econometric relationships; offer viable alternatives to studying policy implications; and note modifications to forecasting devices that can enhance their robustness to unanticipated structural breaks
Connecticut, Yale -- 1960-61 -- Correspondence, OPV National -- letter, 1960-12-13
No full textLetter from Hendry, Jessie L. to Paul, John dated 1960-12-13.Sabin Collection Fair Use Policy</a
Ultrafast charge generation in a semiconducting polymer studied with THz emission spectroscopy
No full textEuan Hendry, Mattijs Koeberg, Juleon M. Schins, L. D. A. Siebbeles, and Mischa Bonn, Physical Review B, Vol. 70, article 033202 (2004). "Copyright © 2004 by the American Physical Society."We study the ultrafast charge generation in a semiconducting polymer (MEH-PPV) by measuring the radiated THz field after photoexciting the biased polymer with a femtosecond visible pulse. The subpicosecond temporal characteristics of the emitted wave reflects the ultrafast photoconductivity dynamics and sets an upper limit for charge generation of 200 fs following photoexcitation, and reveals the dispersive nature of charge transport in MEH-PPV. A comparison of the fields radiated from MEH-PPV and the well-characterized model semiconductor system (GaAs) allows for an accurate estimate of the quantum efficiency for charge generation in the polymer, found to be less than 1% . Both observations are consistent with ultrafast charge generation in semiconducting polymers through hot exciton dissociation
On selecting policy analysis models by forecast accuracy
No full textThe value of selecting the best forecasting model as the basis for empirical economic policy analysis is questioned. When no model coincides with the data generation process, non-causal statistical devices may provide the best available forecasts: examples from recent work include intercept corrections and differenced-data VARs. However, the resulting models need have no policy implications. A ‘paradox’ may result if their forecasts induce policy changes which can be used to improve the statistical forecast. This suggests correcting statistical forecasts by using the econometric model’s estimate of the ‘scenario’ change. An application to UK consumers expenditure illustrates the analysis
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